Juneau Hoteller

This hotel is undergoing renovation, but still trying to take customers. They do not deal with it well. Most od what you see is not true - no pool, no laundry, water is off much of the day, the halls are dirty, gounds are littered to the extreme,and it is generally unhospitable. Go elsewhere.

This hotel is undergoing renovation, but still trying to take customers. They do not deal with it well. Most od what you see is not true - no pool, no laundry, water is off much of the day, the halls are dirty, gounds are littered to the extreme,and it is generally unhospitable. Go elsewhere.

THis hotel has gone down hill since it changed from ASPEN to Extended Stays. What you should know... 1. Rooms are dirty and only cleaned once per week. 2. They do not provide shampoo, you have to ask for coffee. 3. Service staff are no where to be found late at night, I recently tried to check out early in the am, but no one was there. 4. They lost my last reservation. 5. They advertise a shuttle van to and from the airport, but frequently don't have a driver. I stayed at this hotel because I don't have a lot of options as a state employee. I would advise others to pick another location.

I stayed at this hotel years ago when it first opened under the Aspen brand. Since being sold to Extended Stay the hotel has gone down hill. They charge for the internet connectivity. They only clean the rooms once a week, if you want it cleaned more often, it will cost you a fee for every day that you want it cleaned. The Key Card reader on the door functioned badley with a minimum of 5 insertions of the card to open the door every time I wanted to enter the room. Often it would take upwards of 10 insertions to open the door. When I complained to the staff, they told me to just wiggle it around until it opened. I was trying to get a nice quiet location because I had a professional examination on the third day of my stay, and with the drunken party upstairs I did not get it. I will not stay at this hotel ever again because it has gone downhill so badly.

On a two week vacation through AK, this was the most expensive and the worst accomadation we experienced. Upon arrival they lost our reservation, the carpet was dirty, there was mold growing in the shower, no breakfast when we came downstairs, wireless internet? yes, for an extra fee. Don't bother stopping at this facility.

location Last year when we stayed it was dirty, rugs ripped, smelled, but it looked as if they were trying to clean it up--painting the walls and replacing the rugs. Yes, they painted the walls and replaced one carpet but it smelled, the rest of the rugs were filthy, towels shredded, tub dirty, bed dusty on top of headboard, drapes hanging of curtain rod, no grab bars to help on slippery tub. The safety door on the side entrance didn't close. Every day I had to redo my key, the window on the van had paper taped over the broken window, at least I thought it was broken--didn't use the van, ice machine broken not to be fixed as I was told the new owner was taking over the 1st of the month. The motel is in a good location and the prices are competitive so I hope the new owners are able to fix it up. I enjoyed using your services though to book the room, just wished the motel had been clean and safe.

Shuttle service is great! If the shuttle can't get you some where the hotel will ay for a taxi for you. Close to the airport Had to help the elevator door close by hitting it and is a lower quality hotel at 150.00 plus a night

Run down , shabby. No ice machine Staff was a punk

The hotel and the room at not the most clean and comfortable. But the whole experience could be improved if they get some personel with some social skills. Location

Nothing. This is a truly terrible hotel. Staff is rude and unprofessional. Waited for shuttle for over an hour while staff was lying to us on the phone saying he was in his way. Hotel is dirty. Triggered my wife's asthma. Staff appears to all be meth addicts. Avoid this place it is not worth it. Don't destroy your experience and impression of Juneau.

Very expensive. Avoid Juneau at all cost.very greedy city.Especially the cab drivers Sitkas much nicer and a little cheeper and it has a great bus system The greed

Didn't stay. Booked 2 rooms in February. Confirmed reservation a few days before and everything was good. Showed up and they had given one of our rooms to someone else. They had nothing else available and there was no way we could have 7 people I'm 1 room for 10 days. Will NOT stay or book rooms there again. Really poor service and management.

Shuttle service & friendly staff. No breakfast as advertised Shuttle service was more limited than advertised Stairwells needed vacuuming

Nothing special The price was high even with discount