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We travel extensively throughout China and if you don't want the backpacker experience, it's the best in town. It's all relative and this hotel would be the one in which you want to stay in Jinan. There are several ''local hotel'' choices. The Crown Plaza is definitely not 5-star, but when you see the other options, you are grateful it's there! Everything worked. The carpet did not look vacuumed. The bathroom was clean, even though the fit and finish is shabby. Pillows were heavenly!
The facilities are great, very big room and badroom. For a 5 star hotel, service is not better than any hostel. We needed nearly 2 hours to check in. Room was not tided and shower gel was not provided when finished.
Very good food selection at all meal times and brilliant service from the staff at all levels.
breakfast was yummy, the lobby new decoration is cool...all in all the hotel is very good