The staff was really helpful The location was great
Price Location to NYC Right next to major throughway to Holland Tunnel so trucks drove by all night. The breakfast was stale donuts and coffee.
Location,price,free parking&breakfast excellent staff
Free Parking Great Continental Breakfast - fresh pastries; nice variety Very reasonable room rate (compared with hotels on NYC side of Holland Tunnel) Friendly front desk staff
Great location, clean and modern rooms, free wireless & wired internet connection. Staff not overly friendly
The hotel was beautiful I disliked the way I was treated by some staff
We where not told that the room was a "pull out sofa bed" so I was forced to upgrade, I was also told by booking.com the breakfast was $8.00 for the continental buffet and it was 16.00 The Price, you can stay at the Milleniium for the same amount of money and its much friendlier and luxurious
Beautiful, confortable and very very clean !!!
The Room are new and with good furniture.They are big compared to the New York Standard. The bathroom as well is enough big and everithing is very clean. No noise even if near to the constructions of the wtc. 3 different metro near to the hotel in 200m. Good free WiFi. Public pc with printer available. Free fresh water on every floor. Complimentary breakfast is fair, but few choices and not refilled. Time for breakfast is short (07:00 to 09:00 am). Breakfast room is small and not equipped with tables: they are still finishing the hotel (Dec 09/Jan 10) and then there are only armchairs with small tables on the side. Staff not very professional. The price is already full even if something need to be finished.
Stayed at this hotel for 7 nights in room no 825. staff are very friendly it is right next door to the world trade centre and a lot of building work is being done, I do not understand why people complain about the noise on previous postings, as when you are in the hotel you can hardly here it [yes everyone knows there is a lot of building work so why complain ] breakfast is good value , free internet use and free coffee in the louge I would highly recommend this hotel,michael & louise westcliff-on-sea essex england
quite new.....very cleanly....comfortable bed.......
the location was conducive to trips to various sites in the city,the staff was pleasant and the continental breakfast was nice.
The location is unquestionably the real interest for this hotel may be we were unlucky but we had neighbouring very noisy and boring late in the night, noise again very early in the morning and the hotel just forgot our room cleaning while it was totally free all the day
Fin beliggenhet med utsikt mot Manhattans Skyline. Store og rene rom.God frokostbuffet. Kort vei til Metro'en som tar deg til Empire State Building på 5 min. MEN dyr taxi fra JFK, pga av at hotellet ligger i New Jersey. Lander du på Newark så er hotellet midt i blinken.
It takes only 5-minute walk from a station.
A great place to stay for a NYC weekend. Quieter than Manhattan, beautiful skyline view and very close to the PATH train. The staff is very friendly and the room was clean. Will stay there again.
Good value, well presented hotel Travelling into New York over the week end takes longer due to less frequent path trains
Nice, clean hotel. Friendly staff.
The staff at the counter for my check-out was carrying an attitude. She seemed not happy or not nice at all during my checkout process. Did not say hi or goodbye either. It gave me a feeling that I was in a DMV.
Location location location, proximity to NYC is great, good food around the hotel area as well Was not able to check in until 2.5 hours after the check in time due to non-availability of rooms.
The staff were extremely courteous, helpful and accommodating. At check-in, Debbie was wonderful, great sense of humor, and very professional. She upgraded our room and gave us a beautiful view of the Manhattan. The young man at the door was wonderful as well. He was kind and courteous. The beds were very comfortable and clean. We didn't like that there was a charge for wi-fi. We normally stay in hotels where the wi-fi is free. On the positive side, since we didn't use it for the 24 hours that we paid for, my credit card was credited and we were only charged half of the fee for wi-fi. Wasn't too thrilled about paying $3.00 for a coke from the little store either.
Views, staff, quality of the rooms and hotel Nothing
Great stay. Ideal for venturing into NYC great location.
Great location. Easy access to NY center.
Good alternative to Manhatten. Rooms were a nice size, staff were polite and helpful and would definately reccommend this others.
Comfortable bed 50 dollars for Below average scrabled eggs, potatoes, oatmeal for two... I was not impressed with the price or quality of food.
Location is great - the art is amazing and the roof top terrace restaurant/ bar is top
Very Very cool. From a British viewpoint it is like Malmaison but taken to the next level and with the addition of 5 star service. The concierge are very good at getting you into those 'hard to book' restaurants. The private guests only rooftop bar is very nice.
unique, great location - very little street noise.
Staff were very helpful and always on hand. The room quality was very high - the recent refurbishment has really focussed on top end materials and furnishings and for a hotel in central New York, the room was of a good size. Its central location in NYC is very helpful to get uptown or downtown and its situation gives an unusually peaceful night sleep in such a busy city. The roof garden was very nice, as were the bars, but some of the hotel claims are overdone. Cocktails are expensive by the time you add on service and tax.
The service, room, restaurant, location were excellent.
location is fabulous, rooftop bar was very nice. the room was very small.
The staff was really friendly and helpful. The hotel design and atmosphere were great. The bed was very uncomfortable - really hard. I stay at alot of boutique / pricey hotels and this was the worst bed I've had.
The rooms were cute. Not to small. Stayed here for New Year's Eve. Wanted a bucket of ice for the room so my wife and I could keep a bottle of champagne cold. They actually charged us $5 for the bucket of ice. Not even Motel 6 charges for ice. Room was also very hot and a lot of noise from the street and hallway. Bed hard and uncomfortable.
Valet took >45 minutes after being told 10-15 (I allowed 20). Had to request iron, wastes time. Tub drain was fully clogged and GROSS so water did not drain. Shower vent grate was FULL of GROSS dust + mold. Noise outside from traffic, garbage trucks + roof party letting out kept us awake ALL NIGHT, absurd! Sounded like windows on Lex.ave. were open, but they weren't, they're just inadequate!
the room and the position and the "edginess" of the hotel our first room (before we changed) only had a shower and not also a bath
Room set up Very poor service! I had water & juice poured over me during breakfast with no apologies! Tea was served without tea cup! Bathroom light was out for one day and not replaced. Laundry list was not provided despite repeated requests.
I am very happy to recommend this hotel to future travellers, during my stay at this hotel I felt at home. The hotel staff were as helpfull as a human beinig can be. This hotel provides the best services, breakfast is excellent and cleansiness of the hotel is excellent for the price your paying. It was so good that I'm returning there again.
not much The location we did not like, we landed at JFK and rang the hotel for directions. The guy we talked to spoke to us as though we inconvienced him for ringing and the directions he gave were ridiculous. These were the directions we were given "get on the blue line, get off at port authority get the 51 and get off at Manhattan Ave walk down the hill". If your an international traveller those directions are useless. When we finally found it, it didn't seam like a safe place and we checked out early. Also there are no places in walking distance to get a meal apart from discusting burgers across the road..
big room, helpful management, equipment is convenient. room is a bit old and dark
Slightly cleaner than the average motel. Even if near to Manhattan it has an ugly location and poor structure. But hey, look at his price...
The location was quite poor, 5 min from bus-station and 15 min walk to train-station. 30-50 min to Manhattan by bus and 10 min by train/subway. Not very clean, poor breakfast- just donuts,muffins, coffe, juice and cornflakes. No supermarkets/shops around the hotel.
Room was comfortable. They tried a credit card scam. Would not recommend this hotel for any reason. If I could have afforded to leave I would not have stayed the night.
Free internet working fine. The room was apparently clean. Quite old structure and forniture, some spots on the walls and on the ceiling. We didn't go out because passing by car we noticed there were neither places to eat nor to drink a beer. The neighbourhood was quite bad in our opinion: prostitutes, a big work-in-progress street running just one meter from the motel.
The staff was excellent, friendly and welcoming. I didn't have to make any special requests/have anything corrected, but I think they would have been accommodating. The room was quiet. For my purposes, a business trip on a budget, the hotel was okay, and as I expected. It is a skosh tired, but it was clean and quiet.
Location was good The room had a strange smell when you entered.
complemenary breakfast is not good.
Very clean. Staff was helpful and friendly. Beautiful views. $32 a day parking and no free WiFi.
The staff were very helpful.
Excellent service Clean Great views of NYC Location is perfect PArking fee is too much.
Location was great. It was nice to be able to get out of the city and away from the holiday crowds. Nice views of the city skyline. Not much night life close to the hotel. Most restaurants close to the hotel were closed on the weekend.
Staff were excellent Exterior of hotel needed update.....neighborhood is somewhat run down....but NEVER felt unsafe
It took us less than 5 minutes to walk up JFK to PATH. Chickpea restaurant is right at entrance to PATH and had super tasty gluten free, vegan options that we could carry back to eat at hotel. Stayed on fourth floor and liked separation in room. Bathroom is tucked away and little area for fridge and microwave helped keep costs down. Friendly staff. No parking, had to find parking and then walk 5 blocks to hotel to check in then back to car to move closer to hotel to unload bags. This was hard after a long day of driving but hotel staff was very kind and helpful once we arrived. Parking is available 1.5 blocks away for 12$ a night. This should be mentioned with reservation so you know where to go. Neighborhood is run down. We weren't out after dark.
Layout of the room was nice. One the surface it was clean. Didn't inspect to to much. Great rates! Would stay again. Just to pick something, the elevator was small and took forever.
The price was right! The Ramada was clean. Most of all, it is in walking distance to the Path Train. An added plus was that the staff dealt with a slight dilemma in a most professional way, at no cost to us. Entrance to the hotel by vehicle could be a problem and be aware that close parking is limited & sometimes an added charge.. This is typical in congested city areas.
Location of the hotel. Nature of the staff..they are stabbon..and arrogant in nature..
Very nice hotel and convenient to Journal Square PATH.
Location - close to PATH station, lots of restaurants within 5-7 mins of walking distance- excellent for people looking for Indian food. Cleanliness Friendly Staffs Excellent Breakfast and the duration 6 am - 10 am suits everyone This hotel does not have a parking lot. But thats not a big deal, there are many paid parking lots near the hotel and available at a reasonable price.
The location to Manhatten is fantastic! The staff were welcoming and informative and very prompt! Paying for parking which I didn't know to take into account as far as the budget goes is an extra $12 a day. I also thought that the bathrooms needed remodeling, they have an awkward layout and some rusting was showing.
great location cleanliness good staff Calm and quite TV in one room was not working.
Location and cleanliness of room
I had a PHENOMENAL front dresk staff Saturday when I got in! Super helpful!!
Very Clean, well maintained. Smallish rooms.
Location to shopping, tourist attractions, and public transportation lump between two matresses being placed together to form a larger bed
The staff is very courteous and helpful. The premises are clean and well maintained. The location is awesome if you like to walk around and take in the sights. The Financial District is one of the few places I enjoy walking around as it isn't as densely populated at night. The room we had was right by a garbage disposal or ice machine so every so often we'd hear it go off. Very distracting and unpleasant. The room seemed smaller than it is because the ceilings are outrageously tall. The bathroom looks like the designer took a page out of the YMCA men's domicile for inspiration - cheap tile, crappy shower, meh. The windows haven't been washed in what I can only assume is eons so even if the view were breathtaking (it wasn't) you wouldn't be able to see it properly.
The location was very convenient to all of the Financial District. The attached restaurant provided good food and standard NY prices. The room was clean, quite (outside noise was minimal) and the staff very accommodating. Although the parking was discounted, it was about a block away. It was not clear where the parking facility was located and I circled the blocks a few times and wound up having to call the hotel to give me instructions on where to go.
The staff was very polite.
I thought the staff very responsive to my questions. I had a document printed out at short notice, and it was done efficiently and without complaint. What I most disliked was the set-up with the television. It is absolutely standard these days --even at a motel 6 -- to have a large number of cable tv stations available with at least some of the more common movie channels. There was none of that. Also, one would expect a large movies-on-demand set-up on the television and that too was missing. 2) my in-house phone did not work, and so to communicate with the front desk, I had to go down by elevator; 3) it was difficult to catch a cab in this part of wall street, and there was no way of doing so, according to the staff, except to walk 2 or 3 blocks and hope for the best. The hotel should have a better arrangement when it comes to cabs; 4) the bed was fine, but the only cover/comforter doubled as a bed-spread, which meant one had to sleep with the bed-spread, which I find off-putting -- potentially unclean.
Location was excellent but hotel was way too expensive
The location, included amenities, and service were all spot on. Will definitely return here. Only complaint was the hard bed. That said, it was well worth the trade off.
The room was quite clean and comfortable. I really enjoyed the water bottle refill station.
It is a really good choice! Clean and new hotel, in the middle of wall street, it is really cheap compared to other much more options in new york. The price I paid was 20% less expensive than other hotel in town. Rooms are clean, nice and confortable. Self check in is strange but very efficient at the end!!!
Fin beliggenhet i forhold til kommunikasjon til New York. Stille og rolig område. Fantastisk utsikt til Manhattan. Dette er et "long term stay" hotell. Dvs. rommet blir ikke ryddet og rengjort hver dag og du må selv sørge for å hente nye håndklær og sengetøy.
Sentralt hotell, god standard. Mye for pengene.
Sentralt, 100 meter til Penn street station. Gode senger og grei standard på rommet.
bra beliggenhet lytt og kansje litt dyrt
Large and very clean room. The housekeeping service was really professional. The bathroom was comfortable, with a lot of space and really clean. The garage too expensive and without in and out privilege. I would suggest one of the several garage that you can find nearby the hotel, they are all more convinient. The hotel was perfect but the negative note was the charges for the wifi connection which is commonly for free in lower category hotels.
The friendliness and good education of the entire Staff. The setup of the room plus the commodities of th bath immense bathroom. The limitations of the breakfast offers plus the poor value for money
I had a beautiful,comfortable room with a breathtaking view overlooking the Statue Of Liberty and all the commerce on the river. It was a wonderful place home away from home for a great Big Apple week-end! N/A
Nice and friendly staff TV did not work properly.
Very luxurious comfortable hotel. They seem to be able to find the perfect mix of attention or privacy based on what you are looking for and if you seek out any help. Very classy hotel with a great staff.
Great View and location
This is a lovely hotel, but it is a business hotel. Go to the one in Central Park if you are looking for a more romantic or family-oriented place to stay, but it is still a really nice place to stay. It's in battery park, away from the main buzz of nyc - lovely and quiet and the views of the Statue of Liberty are beautiful, but stay elsewhere if you want to be in the centre of things.
The location was outstanding with a view of the harbor and Statue of Liberty. The room was large and well laid out with an oversize bathroom. The staff at the concierge desk was outstanding and extremely courteous and helpful. Very elegant and pleasant stay.
I lived in that neighborhood when I first moved to NY. The outdoor space that has the view of the Statue of Liberty has been closed. There is no view of the Harbor from any common area.
Bed's were comfortable and staff was super friendly. Bathroom was top notch. Getting a cab was super easy the staff were pro's at that. Nickle and dimed to death room from room service 4 drinks Cokes and Pepsi 2 of each were 30 plus dollars and they were the small bottles. I found pills in my room and my whute comforter had lots of dark lint.Food was standard at best. My room had no mini fridge. Windows were not sound proof. Really far from everything fun. Boat horns go off all times of the morning somtimes so loud it makes you look at your phone to see if its vibrating. Overall nice place could be the best if they fix these issues.
Bath + separate shower. Very friendly and professional service.
View - Memorable!
The room was too small !!!
Helping & caring staff. Excellent outside view from the room. Everything was excellent about the Best Western Convention Center.
Good value and a very clean room and facility
I was expecting a much smaller room, so the size for the price I paid was excellent!
Perfect location, walking distance from Port Authority, Times Square, Broadway theaters. Comfortable bed, perfect plumbing, friendly staff. Breakfast (which is included) was terrible. We've been staying at this hotel (originally Best Western) for 10 years, and breakfast was always pretty good. Sadly, under the new management, the food quality went down south to the point of unrecognizable. It should either be improved radically, or there should be no charge for it.
Check in people and Breakfast Room Cleanness was terrible. Only one elevator for guest and employees
The staff is unfriendly, the rooms are very small and not clean, there is a lot of noise from the garage/body repair/ taxi service, next door. The location is in an area dangerous at night. The hotel has nothing to do with Best Western hotels chain, is just a very bad franchise. It's the worst hotel i have ever been. I would suggest to Best Western to cancel this franchise, otherwise they will ruin their image.
A minutes walk to Convention Center. That's it. In every aspects, inferior to the standard hotel. FedEx pick up service must be done by myself, for example. No coffee in daytime and night. No refregerator in room. Noisy at night due to 24 hour open taxi repair shop just in front of hotel.
Staff were pleasant Confusion at registration desk both checking in and out.
It is located within walking distance to Times Square, pretty good location. Staffs are friendly, and the room is clean which is the most important thing to me.
The staff was polite and helpful. That there were no vegetables on breakfast
Gode senger og fint bad. Flott å få middag 23.00 i hotellets restaurant. Fikk meget rask hjelp da vi hadde problemer med hotelsafe Varmet på rommet, fikk ikke air condition til å virke.
Beliggenheten er god når du skal jobbe på Manhatten Alt fungerte bra også med trådløs internett
Personalet var hyggelig. Hotellet ligger sentralt til på 31. gate på Manhatten og det er lett tilgang til busser og undergrundsbane. Kort vei fra Empire State Building og flere andre severdigheter. Det var veldig varmt og dårlig luft på rommet i 7. etg, men det gikk an å åpne vinduet.
Everything is extra
Personalet er helt fantastiske, rommene er behagelige og hotelet ligger veldig bra til. Det tok litt lang tid da vi spurte om glass og isbiter fordi resepsjonen hadde glemt å gi beskjed videre.
I loved that the hotel manager Mike Williams is very accommodating to me! I appreciate even the smallest gesture! Staff amazing, good neighborhood, walking distance to the metro! Love it and would definitely stay there again on my next visit! ! Oh and the view from the 10th floor is incredible:)
Location is superb, especially for visiting Lower Manhattan or Midtown. Staff was exemplary and very attentive to our needs. I was able to do an early check in. The rooms are quite small. Nice, clean but very small.
The staff is very friendly. Rooms nice and clean. Decided to go to the 10th floor for the $12.95 breakfast. Very disappointed with the value. No different than what you would have free at Days Inn. Do not recommend it at all. second day ordered a pot of coffee, tasted like colored water.
The staff was so nice and helpful. Paying for Internet is crazy, we travel all over the world rarely is the Internet a extra fee.
Good value I forgot to leave a tip for housekeeping the first day I arrived. When I returned in the evening, I found that although the room was properly cleaned, the bathroom supplies (hand towel, shampoo) were not replenished. Everything was back to normal the following days when I did a tip each day.
I I paid 2 different fees which mean I was double charged.
The entrance is kind of hidden but the lobby was luxurious and sharp. I really loved the semi-circle lounge area and the colors scheme. I didn't like the original room that was assigned to me. I was extremely excited for this booking as it was a birthday surprise for my partner. However, the original room was so tiny it was difficult to move in. As soon as we entered, there was a unpleasant scent. I wasn't sure if it was coming from the ac vent as it looked pretty dingy or if the room wasn't cleaned properly. I took a chance and went downstairs to request a different room. The first front desk associate I asked quickly prompted me that all rooms were booked. When MILTA who overheard as she was getting off a call, generously helped us out. I am forever grateful to MILTA for accommodating my partner and I and for Marcel for providing a room that felt like our own and not a hotel room. Thank you Marcel!
The staff was very friendly which made my stay very enjoyable. The room was spacious for NYC standards. They were quick with bag storage, check in, etc. I ordered delivery food for dinner, and the front desk called the room and sent it right up. I was very happy with the customer service. Wi-Fi is not included in the rooms, they did not refill the shampoo, conditioner, body wash every day, the breakfast on the 10th floor could definitely use more variety. They should definitely offer a non-diary milk option. They only had skim or half + half. Not that many TV Channels,
Got a really good deal. Standard hotel with nice amenities. Water in the room cost $7 plus no vending machines.
Room was claustrophobic and so small we could hardly move around. Fact that a man committed suicide with toxic chemicals in the room next door certainly did not make for a good experience. Hotel staff was only responsive when we inquired about obtaining a new room. We did get a better room, but were offered no compensation.
The hotel was very trendy. We booked the basic room, but we felt it was a little small so I told the attendant at the front I wanted to upgrade the next morning, he told me to call up to the desk the next morning. Once I got back up to my room I received a call that I got a free upgrade and we would be able to stay in the bigger room for our stay which was awesome and close to everything to sight see and the fdr. The price of juice was pricey but it's New York and you gotta make money but nothing was bad about the hotel from our experience
The location was perfect for my needs and there is little else to choose from in this area. Staff were cheerful and earnest. The complimentary tea/coffee/lounge with free wi-fi was was stocked and a nice view... excellent touch. There were shorts in the electrical system in my room. The air conditioning, electrical outlets charging my devices, and the bathroom light would occasionally spontaneously turn off even when I was inside with the key in place. The window area near the AC and the furniture was really grungy. The wallpaper looked to be at least a decade old, making me think the management hadn't done a full renovation in many years, only superficial spotty maintenance work. Definitely expected more for the price.
location room size -small
It's location. Very central to Times Square and walking distance to 6th and 5th avenue. When checking in we found the receptions very distracted and unfriendly but this was not the case when served by other members of staff.
Location is excellent. Hotel was also very clean. Cold drinking bottled water was available for hotel guests which was great in the NY summer heat. NY hotels are expensive so must say Club Quarters is value for money in comparison to others.
Friendly staff, nice hotel, wifi with no charge, 2 PCs with Internet connection in Lounge for general use like on-line check-in for air travel. First room (no 611, at the back of the hotel) was small and very noisy due to air-conditioning outside in the alley. Staff were very helpful in transferring us to another room on the street side at the top floor (no PH05) the next morning. This room was more spacious and had more luxury. Noise from the street did not disturb us at all. Very well situated at 45th Str between 6th and 5th Av. and at walking distance of e.g. Time Square/Broadway, 42nd Str, 5th Av, Empire State Building, and even Central Park, etc. Café Manhattan right across the street is very nice for breakfast & lunch.
The room and bathroom were spacious for a NYC room and with a coffee maker. The bed was not as luxurious as it appeared, the pillows were nice but the bed was rather stiff. Compared to the rest of the room it needed to be upgraded. The work out room was like being in a dungeon, ancient equipment, located in the basement in a really small space with low, low ceilings. A good amount of the space was taken up with an ice machine, soda machine & water despencing system.
efficient welcome via the automated check in/out system and helpful and willing staff. Free use of computers and rooms comfortable and hotel very convenient for Time Square et al.n
It was quiet refuge to come back to at the end of the day, and it's proximity to Times Square, theater district and dining made it very worth while.
central position poor view, and breakfast service in restaurant
Location of hotel good. Had a room on the 10th floor which was small but adequate and reasonably comfortable. Free internet (with printer for boarding pass) in hotel - very useful.