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after a very difficult check in experience a different member of staff from the orignal receptionist upgraded us as a gesture of goodwill. the orignal receptionist was unhelpful and did not provide any useful information such the availability of the ski bus, breakfast times or other useful services
Spacy room, great view, great breakfast I think that hotels of this class should provide Internet free of charge
Nice view and location Not availabla at all King size bed in standard room, old fashion decoration, expensive breakfast, require to be refurnished, some element are not working
Localization, cleaness and confortable
Great hotel and great Location!!!! At a reasonable price Breakfast is nor so cheap!
I think for the price things like internet and parking should have been free. They were not and cost 17 and 10 Euros respectively. I think that is a little low-budget for a nice hotel like a Hilton. They should not "nickle and dime" their customers who are already spending top dollar to stay there.
Toured the city
the location was great and the stuff was help full, over all i loved every thing in the hotel.^^
Loved that they had on site parking. Loved the spacious and clean rooms. Steak house in the hotel was wonderful. Close to all major attractions. Very friendly staff. Cost of parking. Cost of breakfast.
kindly staff N/A
The room was large with plenty of space. There were very good views of the mountains. The armchair in the room needed replacing. The was no separate shower in the bathroom. The television was not state of the art. At 26 € the breakfast was far too expensive. For the price that I paid I expected better facilities
Everything was expectable. no
Very good restaurant - tasty food, good service, nice environment. Room was very clean. Staff very helpful. Although extremely clean, room is not really what i expected for a 4 stars hotel - furniture is very old, bed and cover very small, bath very small and very old looking. Very small TV with actually no English speaking channels, no fridge.
good location, nice aptosphere.
it's closeness to the centre of the city Yes, the hotel was overpriced and the rooms are badly in need of renovation. Fair price for this hotel would be €50 per room per night!
Good restaurant. Very kind and helpful staff (both reception, restaurant and cleaning). Staff speaks English. Free wireless internet with an allright download/upload rate: I had no problems with ordinary use of the internet including webcam video transmission. When using the wireless internet a lot for e.g. working in the hotel room, it is a little annoying that you have to sign in to the internet with a new username and password for every three hours. But the staff at the reception is very generous with the passwords, so you can get e.g. five new passwords at one visit at the reception in order not to have to go there every third hour.
Good location, pleasant room, friendly, helpful staff. Nothing
Staff was friendly and helpful. The location was convenient for touring without the car. There was am;le parking available.
Good location and easy to find the hotel. The only problem we had was the door built with the bath room was too old to be closed.
Its location near the train station. Staff was just doing the issuing and receiving of room keys.
Breakfast even not having a big variety of goods, has a very good quality. The beds were really confortable. The reception staff was not very client service oriented and sometimes hostile.
Nærhet til hauptbahnhof Innsbruck
Bra frokost. Nær sentrum, grei parkering (riktignok litt for dyr). Litt vanskelig å forstå hvor hotellet var. Måtte ha hjelp for å finne hotellet som var vanskelig å se, deretter finne hotellets parkering. Litt lytt på hotellrommet.
The location from the train station is good. The woman on reception that checked us in was rude and we later found out that she checked us into a room that was not supposed to be used as the shower-head was broken.
clean room, good breakfast, fast internet connection on the hall of the 1st floor room was noisy and even if non-smoker's room, smoke smell was coming in.
It was fairly Central to all of the sights of Innsbruck, and to the night life etc, simple , no frills ,but fine
This hotel is straight down the street in front of the train station--about a 5 minute walk. Very convenient! I missed having a hair dryer in the room, since I did not pack one. Also, the breakfast room is divided into a smoking and non-smoking section with no ventilation, so it may as well have all been a smoking area.
good location, fair breakfast, good hotel staff. poor cleanliness all over the hotel, very old, useless furniture. Very old appliances.
The position is 5 minutes from the city center. Double room too small.
The location was good and convenient. Not many amenities; no lobby; beds uncomfortable. Too many steps to climb carrying luggage. Would recommend only to day travelers not long term visitors.
prepared us breakfast for ealy start which was appreciated
Breakfast was phenomenal!! Amazing range of food and condiments - by far the best we have had around the world and wonderful dining room staff as well We missed being able to make ourselves a cup of tea in the morning when we awoke...jet lag often means this can be any time from 2AM onwards. Can you consider putting a kettle/cups etc in the room as we are used to having this available in London and Singapore??
Breakfast buffet was fantastic. The rooms and public areas were well maintained and clean. Location is very convenient. The mattresses were low end and the double was 2 twin beds pushed together. The beds actually separated a few times. The TV had only 1 English language channel and no movie rentals.
Fantastic homeland definitely value for money. Very friendly staff who were really helpful and made you feel very welcome. The best breakfast I have had in a hotel in Europe with lovely waiting staff. The room was comfortable if a little hot but opening the window solved that. The location was perfect with a very short walk to restaurants and shops as w,ell as the museums churches etc. I would highly recommend this hotel to anyone contemplating staying in Innsbruck.
central, nice bathroom, very nice bar and breakfast area, good breakfast for this price I expect a wireless internet and sauna and sport centre, hotel hs no restaurant
Breakfast was great. I could not get coffee or tea until 16:00pm after breakfast.I wanted to sit on the rooftop terrace and drink coffee but this was not possible unless I bought a takeaway coffee from elsewhere.
The location was excellent-quality hotel with excellent facilities and service. Breakfast choice outstanding. The wooden floors tend to echo and at times one could hear the room above and the people moving around. however this is a minor point considering how good the hotel is.
great location close to everything; very helpful staff (I needed an adaptor for mobile and they supplied one free of charge straight away) and a superb breakfast
The restaurant on the fifth floor and its the very central position.
the breakfast 4th floor carpet damaged and filthy upon arrival no service for luggage to be taken to the room hot water not hot by early evening service of breakfast staff efficient but cold damaged electrical outlets in the room not enough evening reception staff during 23rd and 24th Dec
Breakfast was good and in a very pleasant restaurant with a good view. Liked the evening bar on the terrace and a pianist was there too so nice to have some live music. No evening restaurant.
Panaramic windows of amazing views that shift all day as the mountain weather and light change (try & get 6th fl or higher- mountain side), Comfortable beds and living space- chaise lounge, rocker, table, sofa. AC worked well, free sauna with view in evenings if you book direct with them, very nice restaurant, tea/coffee in room. 1 block from train station so super easy to find and get to and from- only 4-6 blocks walk in safe area to old town and river. I was on the 11th floor and loved it all, but and this is speculation only, if on lower floors the train sounds might be troublesome.
Svært elskverdig og hyggelig hotellbetjening som var svært behjelpelig og som bidro til at oppholdet ble bra. Fant ikke noe fasiliteter som trim-/aktivitetsrom på hotellet. Mulig dette eksisterte, men fant ingen informasjon om dette. Jeg forespurte heller ikke personell om slikt fantes.
grei beliggenhet ,nær gamlebyen
Service, mat og renhold.
Great location, just between the train station and the heart of the old city. Excellent staff, very friendly and helpful. Clean and nice room with free internett. Very good breakfast, although I was late, there was plenty of all, and they asked if i missed something. Highly recommended. Nothing
The hotel's location is excellent, very central. Although in an historic building, the hotel was comfortable and had a modern fitout. Hourly charges for wi-fi (should be included) and a CRT TV in the room.
The heating system was a little noisy
Very cute place, friendly and helpful staff. VERY conveniently located. Excellent choice! Nope!
Authentic feel as described. It was on the main tourist street - only downside meant that it was extremely noisy at all times of day and night.
Excelent location, great breakfest and staff. Historic and beautiful building.
Fatntastic central location and helpfulness of the staff.
The breakfast was fantastic! A great selection. We enjoyed how the bathrooms were so modern in contrast to how old the building is. The beds were very comfortable. Clean. And just a cozy, great atmosphere in the Hotel. Nothing. It was fantastic. Would recommend to anyone.
Excellent location. A hotel with long history and the decoration and atmosphere do reflect this.
Location, location, location. Right in the heart of the old town, we couldn't have picked a better place to stay. The Christmas Markets were right outside and there were wonderful restaurants right down the street.
the breakfast was the best of all the hotels i stayed at in europe! position was perfect for a tourist visiting innsbruck. very old hotel with lots of character
location and staff. I booked a room with shared shower, but actually when I got there, there was just one left which got a shower as well, so the boss let me pay the same but have my own shower and toilet. lucky``
+ Good location. + No heavy traffic outside hotel. - the door between entrance hall and room corridor is closed and locked all the time (safety!). - The floor of my room was very dirty when I arrived (sand, hairs, rubbish) and it wasn't vacumized at all during my two-week stay. - The room cleaner was careless; the same waste I put into the garbage box I could find on the floor after room cleaning. - Rag rugs on my room floor vwere dirty and extremely dusty. - The balkon was dirty (chair, hand rail). The furniture were totally worn out. - My bed got broken during first week of my stay. - The bed sheets were worn out. - The pillow was a down pillow which shouldn't use at hotels for hygienic and allergy reasons. - The host looked out scruffy. - I can use that pension in future but I won't recommend that to anybody without telling first my experience.
Location between the railway station and the old town. The audibility was the weak side. Although it was quiet in the street, we had to listen to the tv of someone in the next room until 2 A.M.
Good view of the mountain in the room which is spacious no
It satisfies all basic requirements.
Very helpful desk clerk (son of owner) - very good English Two flights ups with no lift
a family run hostel/Inn... room is clean and location is amazing. Bathroom smells......................
The position in town is perfect, kindly staff, clean, proper for walking around town for visiting all important monument and shops as well. lack of break fast, very small parking place
It has very good location, close to railway station and the other sites. The room is fine, clean, spacious and has a lovely balcony. The price is a little bit high.
Value and cleanliness