Localization, cleaness and confortable
kindly staff N/A
Spacy room, great view, great breakfast I think that hotels of this class should provide Internet free of charge
I think for the price things like internet and parking should have been free. They were not and cost 17 and 10 Euros respectively. I think that is a little low-budget for a nice hotel like a Hilton. They should not "nickle and dime" their customers who are already spending top dollar to stay there.
after a very difficult check in experience a different member of staff from the orignal receptionist upgraded us as a gesture of goodwill. the orignal receptionist was unhelpful and did not provide any useful information such the availability of the ski bus, breakfast times or other useful services
The room was large with plenty of space. There were very good views of the mountains. The armchair in the room needed replacing. The was no separate shower in the bathroom. The television was not state of the art. At 26 € the breakfast was far too expensive. For the price that I paid I expected better facilities
Nice view and location Not availabla at all King size bed in standard room, old fashion decoration, expensive breakfast, require to be refurnished, some element are not working
Toured the city
Great hotel and great Location!!!! At a reasonable price Breakfast is nor so cheap!
the location was great and the stuff was help full, over all i loved every thing in the hotel.^^
Loved that they had on site parking. Loved the spacious and clean rooms. Steak house in the hotel was wonderful. Close to all major attractions. Very friendly staff. Cost of parking. Cost of breakfast.
Staff was friendly and helpful. The location was convenient for touring without the car. There was am;le parking available.
good location, nice aptosphere.
Its location near the train station. Staff was just doing the issuing and receiving of room keys.
Good restaurant. Very kind and helpful staff (both reception, restaurant and cleaning). Staff speaks English. Free wireless internet with an allright download/upload rate: I had no problems with ordinary use of the internet including webcam video transmission. When using the wireless internet a lot for e.g. working in the hotel room, it is a little annoying that you have to sign in to the internet with a new username and password for every three hours. But the staff at the reception is very generous with the passwords, so you can get e.g. five new passwords at one visit at the reception in order not to have to go there every third hour.
Good location and easy to find the hotel. The only problem we had was the door built with the bath room was too old to be closed.
Very good restaurant - tasty food, good service, nice environment. Room was very clean. Staff very helpful. Although extremely clean, room is not really what i expected for a 4 stars hotel - furniture is very old, bed and cover very small, bath very small and very old looking. Very small TV with actually no English speaking channels, no fridge.
it's closeness to the centre of the city Yes, the hotel was overpriced and the rooms are badly in need of renovation. Fair price for this hotel would be €50 per room per night!
Breakfast even not having a big variety of goods, has a very good quality. The beds were really confortable. The reception staff was not very client service oriented and sometimes hostile.
Good location, pleasant room, friendly, helpful staff. Nothing
Everything was expectable. no
The room was great with excellent view. Very comfortable. The restaurant was outstanding - good food, great presentation. We went back to eat there even though we had many other options. Once we learned how to get there it became easy to come and go. Excellent value. We stayed at 7 hotels on this trip. This one was at top of the list. No complaints.
hotel staff was very helpful with all our request. the room was quiet loud (next to heavy traffic).
Cleanliness, quality of furnishings, quietness, delicious breakfast, very comfortable bed It is a pity the restaurant is not open on Sunday for lunch or a snack - so many other places are closed on a Sunday, it would have been nice to relax in the hotel in the morning, or go to church, and then not have to worry about finding somewhere to eat....
Friendly staff, good restaurant, nice view over the town and mountains. room was a bit small
The hotel was lovely and very close to many sites and the train station (bus stop ver close), staff was wonderful, there was a free computer to use or you could rent one to use in the room with free wireless internet for €5 a day, the beautiful park right across the street (with a view of the mountains), the option of a non-smoking room for breakfast and non-smoking section for dinner, the restaurant was lovely and very reasonable and had a good variety (the service was fabulous), room was comfortable and nice; I really enjoyed my stay. The price was a little high for me, but not too bad considering the quality; very expensive for laundry service (€5 for one pair of pants)
room arrangement (connecting rooms) for family are exceptional. located right next to park is very nice although is about 1 mile away to old town it's a little bit distance to the old town although it's really close to train station
The staff. We had to leave early in the morning and were too early for breakfast so they packed us a takeaway lunch
Very welcoming and extremely helpful.
Quite location The hotel does not automatically supply tea and coffee for your room but do so on request. This includes the kettle and cups. Milk is a problem as although tea bags etc are left out in reception milk never is. The small cartons ran out after the first day!!
The room was spacious with a big bathroom. A very comfortable bed with different pillows. The hotel has its own parking lot for only 10 euros. Marvellous view on the mountain range. Good breakfast! Helpful staff taking good care of their guests.
A nice view of mountains, easy parking right by a hotel building and a very tasteful breakfast. Wellness facilities weren't as good as I expected. The sauna had only 70 °C and the steamroom had almost no steam inside...
Excellent food - both dinner and the buffet breakfast. Quiet despite location near motorway and fire station.
Very helpful reception staff. Good parking.
Cabin-like style, excelent bathroom, big rooms, beutifull waitress Stephanie, tasty home brewed beer, good food, great outdoors.. will visit more times.. recommaned
Staff very friendly.Food very good.Large comfortable room with large well appointed bathroom.Quiet location fairly close to city centre.Good free parking facilities.Traditional Austrian style decor. The hotel was a bit difficult to locate on arrival.The travel instructions referred to street names which were not obviously marked.
Excellent ambience? Courteous Staff, quick reponse, felt like a homely atmosphere No chance
good restaurant with delicious food and good price. Location close enough to the city center and highway.Comfortable beds and big bathroom. Friendly staff. did not feel like a 4 star hotel. We were disappointed to find out that our room was in a building across the street from the main hotel/bar/restaurant. The room had a very modest setting. The storage space in the room is ok for a short stay for a pax of 4 but could not imagine our stuff fitting in for an entire ski week. There was only one english channel on tv. The bathroom did not have toiletries sets for guests (shampoo, shower cap, etc.) - only soap dispensers mounted on the wall. Lack of hotel related info in English. The room smelled of smoke despite the 'non-smoking' sign on the door.
Nice room, friendly staff especially the owner. Lovely food. No air conditioning and our room backed onto motorway so quite noisy
Very pretty building in clean and quiet location Very traditional Austrian Very friendly Own beer I would like to have seen smaller food portions!
the restaurant and the kitchen comfort in the apartment for 4 was poor
Geografi/beliggenhet, renslighet og veldig god frokost Parkeringsmulighet uten å betale så mye
Meget bra wellness avdeling
Alt var helt topp. Rent og pent rom, midt i sentrum. Trivelig personale som alltid kunne svare på spørsmål, kjempebra frokost, flott med sauna/svømmebasseng. Har ingenting å utsette på hotelloppholdet, og heller ingen forslag til forbedring.
Comfortable, friendly and helpfull staff, nice location just a few steps from the old part of the town. Car parking was convinient. We travelled with a wheelchair user and got a room with good bathroom facilities for him. Breakfast was very good.
Bra frokost. Nær sentrum, grei parkering (riktignok litt for dyr). Litt vanskelig å forstå hvor hotellet var. Måtte ha hjelp for å finne hotellet som var vanskelig å se, deretter finne hotellets parkering. Litt lytt på hotellrommet.
Nærhet til hauptbahnhof Innsbruck
Sentral beliggenhet - god standard - garasje
Sjarmerende traisjonsrikt hotell med god atmosfære, deilig rom og lekkert, romslig bad. Vi hadde stort trippelværelse med praktfull utsikt mot elven, gamlebyen og fjellene. Dette stedet kan anbefales,, og vi kommer gjerne tilbake. Flott med gratis parkering. Da det skar seg med strømmen i garasjen, noe hotellet ikke kunne lastes for, ordnet de opp fort og effektivt. Frokostbufffeten bør bli stående til det angitte tidspunktet.
Great view. Very convienent. Good value. Room 9 was a little narrow making walking around a bit cramped.
Good location only couple of minutes walk from centre of town; Hotel Owner was very helpful; room was very large, clean and comfortable with good bathroom. No lift.
Very clean, very good value for money, excellent location no
Fabulous location right next to the river and walking distance to all the major attractions of Innsbruck. Great value and comfortable with lovely hosts who make sure everything is accomodated.
The staff was polite and the atmosphere really warm and friendly..Very clean as well The view of the room..
Location, Comfort & Value for money!!!
Beautiful view from the room window. Noisy in the morning (traffic outside).
The room is clean and tidiness, location is very good and near the city center.
I liked the man and wife who ran the hotel. They were happy and helpful. I would have preferred if a continental breakfast had been included in the price we paid for our room. They had a nice attached small restaurant which would have been very nice to have had to eat breakfast in, but that was not included unless we paid extra.
clean room, good breakfast, fast internet connection on the hall of the 1st floor room was noisy and even if non-smoker's room, smoke smell was coming in.
This hotel is straight down the street in front of the train station--about a 5 minute walk. Very convenient! I missed having a hair dryer in the room, since I did not pack one. Also, the breakfast room is divided into a smoking and non-smoking section with no ventilation, so it may as well have all been a smoking area.
prepared us breakfast for ealy start which was appreciated
The location was good and convenient. Not many amenities; no lobby; beds uncomfortable. Too many steps to climb carrying luggage. Would recommend only to day travelers not long term visitors.
The position is 5 minutes from the city center. Double room too small.
It was fairly Central to all of the sights of Innsbruck, and to the night life etc, simple , no frills ,but fine
good location, fair breakfast, good hotel staff. poor cleanliness all over the hotel, very old, useless furniture. Very old appliances.
The location from the train station is good. The woman on reception that checked us in was rude and we later found out that she checked us into a room that was not supposed to be used as the shower-head was broken.
Breakfast was phenomenal!! Amazing range of food and condiments - by far the best we have had around the world and wonderful dining room staff as well We missed being able to make ourselves a cup of tea in the morning when we awoke...jet lag often means this can be any time from 2AM onwards. Can you consider putting a kettle/cups etc in the room as we are used to having this available in London and Singapore??
Breakfast buffet was fantastic. The rooms and public areas were well maintained and clean. Location is very convenient. The mattresses were low end and the double was 2 twin beds pushed together. The beds actually separated a few times. The TV had only 1 English language channel and no movie rentals.
great location close to everything; very helpful staff (I needed an adaptor for mobile and they supplied one free of charge straight away) and a superb breakfast
the breakfast 4th floor carpet damaged and filthy upon arrival no service for luggage to be taken to the room hot water not hot by early evening service of breakfast staff efficient but cold damaged electrical outlets in the room not enough evening reception staff during 23rd and 24th Dec
The restaurant on the fifth floor and its the very central position.
central, nice bathroom, very nice bar and breakfast area, good breakfast for this price I expect a wireless internet and sauna and sport centre, hotel hs no restaurant
Breakfast was great. I could not get coffee or tea until 16:00pm after breakfast.I wanted to sit on the rooftop terrace and drink coffee but this was not possible unless I bought a takeaway coffee from elsewhere.
The location was excellent-quality hotel with excellent facilities and service. Breakfast choice outstanding. The wooden floors tend to echo and at times one could hear the room above and the people moving around. however this is a minor point considering how good the hotel is.
Fantastic homeland definitely value for money. Very friendly staff who were really helpful and made you feel very welcome. The best breakfast I have had in a hotel in Europe with lovely waiting staff. The room was comfortable if a little hot but opening the window solved that. The location was perfect with a very short walk to restaurants and shops as w,ell as the museums churches etc. I would highly recommend this hotel to anyone contemplating staying in Innsbruck.
Breakfast was good and in a very pleasant restaurant with a good view. Liked the evening bar on the terrace and a pianist was there too so nice to have some live music. No evening restaurant.
Excellent location, great staff.
behaviour of the front office staff was extremely good(esp.Ms.Martina).Breakfast was good though it was terminated a bit early than the designated time.location was excellent.
access to wonderful hiking no towels at the pools
The staff was very well trained and very attentive. Although Igls is a small village outside Innsbruck most staff spoke several languages. The breakfast buffet could have been set up in a different way so that small groups and/or families could access the buffet without having to negotiate through the large bus groups. Maybe reserve some of the smaller seating areas they have for the families/small groups/singles.
Improvement of the exterior and interior design and please a sign with the name of the hotel outside.
Nice country side Hotel, and still close to Innsbruck. Super swimmingpool og facilities. The food in the restaurant could be better.
the staff is terible.they do not deserve to work with people.
Excellent food and service--ski buss picks you up in front for no charge.
Friendly staff and good facilities and a good location I would stay there again I guess as I was staying alone and only for one night I got a bit of a crappy room although it was clean and comfortable