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The bed and the towels and the other materials felt luxurious. The room was exceedingly small. The Omni name and the expense did not match the size of the room.
The staff is extremely friendly and very eager to assist Asked for a king bed when made my reservation(a coupke weeks in advance) but told when i arrived only doubles were available
Most full service hotels have a very nice look from a distance but up close, are a bit dirty or have out dated bathroom fixtures. It seems like there's always some small disappointment. This place was very nice when we walked in, and was still very nice as we looked closer and settled into our room. It was a great hotel!
Great location, friendly staff very small rooms and VERY small bathroom
the pool; the restaurant; the warmth and helpfulness of the staff the bathroom was nicely done but a bit cramped; the bed was too soft
Loved the location of hotel. Staff was very helpful- minus the restaurant hostess Rooms were very small, coffee maker disgusting along with staircases and ice machine.
Very clean and setup well, Lots of extra pillows
The decor and everything has been updated very well, but some of the elements of the building remain in disrepair - which to the credit of the Omni, they are working on. It was clean, staff were all nice, and the location was very convenient. It's an old building and there were two issues that arose from that - 1, The elevators were in repair during my three night stay, necessitating either a long wait or a long walk to the opposite wing. Not a biggie, but an inconvenience. Also, 2. the hot water took so long to come on in the shower I wondered if I had even used the handle correctly. It was very slow...but the building is older than dirt, so whattaya gonna do?
The hotel was located conviently and was nice and clean. We had requested a room opposite to the trains and our room was very close to the loud trains that rolled through all night. We won't risk a nights sleep by not getting our request filled next time.
Speedy check in
Great centralized location. Pool & hot tub excellent. Not being told before arriving that there was a parking fee each night. Breakfast was sub par compared to other stays with Comfort.
The location was within walking distant to where we were going. A/C did not work well. 1st night no wash cloths, 2nd night no towels or wash cloths. Bed and pillows were very uncomfortable.
Location was good for the conference we attended. Housekeeping does not do a very thorough job of cleaning. Lots of accumulated dust on toilet paper holder, etc. Parking is pricey.
Location. Right next to Lucas Oil Stadium No airport shuttle
Breakfast was great, room was nice except for the carpeting. Furniture in great condition. People at desk were very helpful and pleasant. Did not receive bites but found what I believe to be dead pieces of bed bugs along seams in mattress - which just made me uncomfortable. There were not a lot, nor did I find any live bugs. But made me uneasy all nites.
Location. Fast elevators. In need of furniture and carpet updates. definitely not a 3 star. Breakfast was sketchy.
Good parking next door at a reasonable price. Nice man at the front desk who came out and helped me get into the parking when I left my hand tag in my room. Good location close to downtown. Good bathroom and tub. Very noisy. A cleaning person was cleaning up an adjacent room and talked for hours and I could hear practically every word she said. The halls echo. Someone left the TV on in my room - I came back to TV static two days in a row. Weird!
Location. Large room. Microwave and fridge. Nice linens.plenty of lights and electric plugs.coffee in lobby was ok. This hotel is currently changing ownership. Restaurant was under construction. Room cleanliness was below average.
The location was good for what we were looking for. There was a charge for parking that was not previously disclosed. During our entire stay the room was not cleaned once. We had to call multiple times to receive fresh towels and the staff was not very understanding at all, almost blaming us.
Location The Hotel charged $20.00 per day for parking & I chose this location because it was suppose to be free parking. Found a live roach in the closet, and the pop machine took my money.
Location and price. The sheets were terrible. Stains on the carpet.
The location. Finding the entrance was a little difficult and I didn't know there was a $20 parking charge, The breakfast was average at best.
Roomy....usually stay at Omni, but having little kids the suite is much more practical. Breakfast wasn't that great, but it's free!
full kitchen, sitting area in suite, snacks in evening and breakfast in the morning small pillows-why have a king bed with pillows smaller than standard ones? Our room wasn't serviced on the Friday we were there. Ran out of bathroom tissue...used kleenex and had to use a hand towel to dry after showering as no clean towels available.
The location, inexpensive parking, friendly staff, clean pool & spa.
Very Clean , large suite. Paid parking in an area that was not 'prime Downtown' location.
My total experience was quite good. Nothing negative to say.
Staff friendly and clean n/a
The rooms were a good size and the breakfast was good. The hotel front desk staff was rude and appeared bothered. The maid service was fine.
The staff were helpful and friendly. Our room vibrated and rumbled all night. We thought a semi was under our window. It turned out that the ice machine was against our wall and ran all night. We had no sleep.
I like the location and the free breakfast. The staff at the help desk when I checked in and out was very friendly. I did not like that guest have to pay for parking
Location to downtown, everything we want to do was walkable
helpful staff; close to downtown
Close proximity to Lucas Oil No
Loved that they offered a $5 shuttle to another hotel downtown where the event I was attending was being held! That made staying there so convenient.
Excellent breakfast; spacious room; updated facility Sure, paying $14 for parking isn't great but it is downtown and you always pay for parking in a metropolitan area.
Cleanliness Paying for parking.