Front desk staff was fantastic. I left my Ipad in the car that was valet parked and they retrieved it in a flash! Connor, the valet supervisor, gave excellent directions for walking to Mass Ave. and was very cordial. Room was very quiet and the bed was so comfortable. Would absolutely return to this hotel!!
The air conditioning in my room went all the way down to 50 degrees, which was definitely the highlight of my stay.
old fashioned, elegant, good breakfasts, very kind and helpful personnel, very good localization dirty windows, windows can not be opened, noisy air conditioning
The location was great A couple of mornings, coffee in the lobby was left over from the night before
We liked the friendly staff from the minute we walked into the lobby- everyone was very helpful! The hotel was within walking distance of everything we wanted to see and do! Fabulous weekend!! We never did get the comfort beds to work but slept ok anyway!
The staff was great. They helped us plan our night when plans were changed and they gave us amazing advice. One reason I picked this hotel was to enjoy the pool and it was closed for cleaning.
Great location, right next to Monument Circle and in the midst of restaurants and shopping. Hotel and room were very nice and very clean. Breakfast buffet was excellent (does not necessarily come with every room, but came with our reservation through Booking.com). Pool was nice, but small.
Great to be within blocks of all the activities on monument Square. All employees were very nice and accommodating.
i enjoyed the hotel thought it to be a little pricey but was right down town beautiful city large rooms great beds free internet parking not connected to hotel slow room service
Location in downtown Indianapolis wa excellent
the hotel charged my credit card for the stay when i had already been charged by the online booking service and the hotel also charged the online booking service and i have yet to get assistance resolving the matter. i talked to two different people who have told me two different things. When i asked for a copy of my receipt they sent me a blank receipt. When i checked out, i was told the total charge to my card and then told "oh, i wasn't supposed to tell you that". They had asked me to pay again, saying my credit card was declined. When i got home, my credit card statement said otherwise.
Ambience and location
The location was great! The staff was very friendly and helpful. My room was very clean and comfortable.
We left with what appeared to be some sort of bites. After some investigation, we discovered they were bed bug bites. And they turned into very itchy and painful sores. More developed in the next couple of days. We did call so they could exterminate the bed. Frank said he would comp the room. We never asked for it but why say it if you aren't going to do it.
It was a very nice hotel inside and the doormen were very friendly and welcoming; the bed was comfortable, although we didn't care for the feather pillows. The woman at the front desk was slightly condescending based, i'm sure, on our appearance (we didn't get fully dressed until we got ready to leave the hotel for the evening); also, the room was a little smaller than we expected for the price-not at lot of space to move around.
Excellent location. Small, well appointed hotel with a pleasant, helpful staff.
The friendliness and helpfulness of the staff, clean cozy room, valet parking was convenient. No, other than I wish I could have stayed longer!
It is right in the center, very easy access,
This hotel was really lovely to stay in, the rooms were very comfortable and the staff welcoming and friendly. The breakfast was rather 'disposable' - no real cutlery or plates, but this was a minor complaint. The food was great and included in the room price.
Location Had no hot water but they are refunding our stay. Things happen not the end of the world. Would stay there again.
The location was fantastic, right in the centre of indianapolis, and right next to Centre Circle. The business room was terrific for accessing webmail.
convenient location and nice room one elevator was out of service, which led to delays getting to and from room
The only part I liked was the staff and location. The room was cold...no heat. 2 lights were out in the room at check in...another was falling out of the ceiling. The view from our room was nice...but the window had face prints all over it n I told my daughter not to touch it. The shower had hair in it at check in. I had to ask for toilet tissue because it was not refilled during cleaning. Everytime we went to the pool we had to ask for more towels...and sometimes they weren't received before we were done swimming. I am a single mom and we were there for 4 days...the staff was very helpful...but the hotel was not at all what I expected.
The Hotel staff are very courteous and helpful. We needed directions and the personnel at the front desk were very obliging, We came to Indy to ride our bikes on the Monon Trail so the location of the Hotel was good, the trail starts on 10th street. It was our second trip to your Hotele but not our last, let your employees know they do a excellent job.
I really liked the layout of the room and the easy access to all the shopping and entertainment.
The staff was wonderful and went out of their way to make our trip enjoyable. I would especially like to thank Shelley Maher - she went completly out of her way to help us and make sure we had one of the larger rooms for our anniversary. She even sent me info. on the places nearby that were having a Thanksgiving meal - it is people like Shelley that will make us return and tell everyone to stay at Embassy Suites. We had been approved for an early check-in and were even an hour later than we had asked. However, when we arrived from our 2.5 hour road trip on Thanksgiving the room was still not ready for 2 hours after we had arrived. Being that it was Thanksgiving and everything was closed or booked, there really wasn't anyplace for us to go. It would have been nice if they would have been able to get the room ready a bit sooner.
This was a great hotel; wonderful service with a great downtown location. You're within walking distance of great restaurants, Circle City Mall, Convention Center and Lucas Oil Stadium. The staff was extremely helpful. We will return again.
Very good locatin.
Very nice rooms. Comfortable beds! Very well kept. Breakfast not included and was expensive if you wanted to order it.
Clean, good location, good service there was construction on my floor but it had no impact on me.
Clean, and comfy. Walking distance to most of the entertainment downtown has to offer. Paying 30 dollars a day to park in the hotel garage.
Excellent view, fast elevators, handsome lobby, pillows of varied thickness. Paying for wifi, paying for parking, noisy neighbors. This is trivial, but it mattered to me: the paper coffee cup they provide in the room leaked on my white shirt while I was in a meeting.
Big room. Several restaurants at the hotel. Connected to the mall Had to pay to park...I guess that is expected in the city though. Hotel was great though!
Everything. Location was amazing. The suite style room was nice. It wasn't lush as I'm accustomed to. Yet, I couldn't of asked for a friendlier staff and the housekeeping was worth more than money could buy. The hotel even had an officer in lobby during the late hours. Which was comforting. I only have one complaint. The parking garage was 2 blocks away. I felt guilty asking the valet to get the car when I had forgot a few things out of it. So I went without. Also, the $27 a night was a bit much plus tipping. But, the weather was freezing, so okay... Well worth it, I guess. Problem with Priceline... Don't book to early, watch for price changes. I could of saved over $100 if I would of waited or even Just booked through hotel. ( live and learn ) I frequent Indy often, this was my first visit to this hotel. But, I will return. Location is AMAZING. And...now I know true price. You'll not be sorry. The rating for this hotel is way to low.
Love the tall ceilings and the brick walls We woke up about 1pm to the sound of the music from the bar located next door. This went on until 3am when the bar eventually closed.
Alexandria,Va Noise on ally outside my room
Atmosphere, Charm (Exposed brick and Original Beams), Friendly and Helpful Staff, Clean
I liked that the hotel was SO clean, the service was excellent and the breakfast was great! Overall the best hotel I've stayed in, in a long time and will only stay here from now on! -McKenzie
The hotel was located conviently and was nice and clean. We had requested a room opposite to the trains and our room was very close to the loud trains that rolled through all night. We won't risk a nights sleep by not getting our request filled next time.
Speedy check in
Loved the location of hotel. Staff was very helpful- minus the restaurant hostess Rooms were very small, coffee maker disgusting along with staircases and ice machine.
The decor and everything has been updated very well, but some of the elements of the building remain in disrepair - which to the credit of the Omni, they are working on. It was clean, staff were all nice, and the location was very convenient. It's an old building and there were two issues that arose from that - 1, The elevators were in repair during my three night stay, necessitating either a long wait or a long walk to the opposite wing. Not a biggie, but an inconvenience. Also, 2. the hot water took so long to come on in the shower I wondered if I had even used the handle correctly. It was very slow...but the building is older than dirt, so whattaya gonna do?
The bed and the towels and the other materials felt luxurious. The room was exceedingly small. The Omni name and the expense did not match the size of the room.
Very clean and setup well, Lots of extra pillows
The staff is extremely friendly and very eager to assist Asked for a king bed when made my reservation(a coupke weeks in advance) but told when i arrived only doubles were available
Great location, friendly staff very small rooms and VERY small bathroom
Most full service hotels have a very nice look from a distance but up close, are a bit dirty or have out dated bathroom fixtures. It seems like there's always some small disappointment. This place was very nice when we walked in, and was still very nice as we looked closer and settled into our room. It was a great hotel!
the pool; the restaurant; the warmth and helpfulness of the staff the bathroom was nicely done but a bit cramped; the bed was too soft
The location was amazing. My King Delux matched expectations and the facilities were in good condition. I didn't encounter any of the issues with outdated plumbing, silly addenda, etc. It was a very nice place for $80/night - I'm looking forward to staying again. There was a hiccup in pulling my reservation over - but the staff took care of it. The exterior door is locked at night. You have to dress at a certain level to gain access to some areas of the building - which I didn't plan for. Overall minor things.
This is a beautifully restored structure bathed in old world opulence. The staff were very very informative and inviting, including the doorman who very politely and professionally requested I remove my hat. the physical location on the square was nice and convenient for foot commutes. I should have read beyond the description of the building before making a buying decision. We were in town on business. I didn't realize this is foremost a private club, and as would be expected, has most of the rules and pretentiousness associated with such an establishment. Not a bad thing, just didn't fit with the purpose of our stay. Condition of the room was so-so, broken lamp, uncomfortable shower, no water pressure. We weren't able to dine on site due to dress code which was unfortunate.