The Signature at MGM Grand

Disregard for the consequences of their negligence

Ulemper: I chose the Signature because it had a charging station for the Tesla. I called to confirm they had it by phone. When we arrived I asked them to charge car for trip to La in the morning. They assured us they would. The next morning they bring up the car with 11 miles of charge. So we were delayed by about 2 hours and we had planned the trip to be in LA for a family event coming back early especially. I said "it's not been charged" Mario (actual name) says - "it wasn't me" I said but we have plans. "Nothing I can do" and walks away. I ask for his manager. He comes - frankly I forget his name - but he's the one actually responsible for setting the tone - and says - sorry - but nothing I can do." But our plans are ruined say I. We don't have a contract that we have to charge your car. Says he. "There was an implicit and verbal contract in your valets agreement to charge the car as well as the advertising of the availability of the supercharger and subsequently the valet saying he would charge the car." The utter disregard for any responsibility or care for a family of 5 traveling thru Nevada is unacceptable.

difficult staff

Fordeler: early check in was promised, then not delivered. Staff also promised to deliver items to our room that never materialized. Lastly, room was not stocked with basic utensils and glasses

Ulemper: early check in was promised, then not delivered. Staff also promised to deliver items to our room that never materialized. Lastly, room was not stocked with basic utensils and glasses

Horrible experience

Fordeler: Manager was very sweet!

Ulemper: Guest were freely doing drugs in the lobby. Dangerous place to stay!