Sheraton North Houston at George Bush Intercontinental

Where has the hospitality and customer service gone

Ulemper: I arrived late and my reservation was made on the wrong date.. due to the travel site or the hotel... but the staff on the front desk refused to accomodate me even though you guys had probably 50 empty rooms. I understand that it might not have been your fault.. but you rather have an empty room than a customer. WELL THIS CUSTOMER RUNS A COMPANY WITH 2650 ENPLOYEES. WE BOOK AN AVERAGE OF 110O HOTEL ROOMS A YEAR AND YOU JUST LOST ALL OUR BUSINESS. When you are just in business to make a quick buck.. you will lose your quality customers. Im taking my and all my companys business elsewhere. Regards, Somak

Ulemper: I called for a shuttle and was told one would be leaving the hotel in 15 minutes. The hotel is 10 min at most from terminal. I patiently waited 30 minutes but no shuttle. Called back spoke to the same man, who was very rude, He said the shuttle would be there very soon. I waited 15 more minutes, no shuttle. Called back and spoke with the same rude man. Again he said it would be there shortly. 15 minutes later still no shuttle. By this time I have spent 1 hour in the middle of the night waiting for a shuttle from a hotel 10 min away. By this time I was angry. Called rude man back and told him I would not be staying at the hotel and to cancel my reservation. I called uber to take me somewhere else. As the uber vehicle was driving off the Sheraton van was pulling in. Well over an hour at 2 in the morning. Not

Fordeler: We had a 9 hour layover in Houston and this hotel was close to the airport, had a shuttle and was reasonably priced.

Ulemper: The AC was broken the whole night, it was very uncomfortable (June in Houston). There was no cold water in the sink or shower. I don't understand how the cold water stops working however it was very annoying be cause we had been on a plane all day and wanted to take a shower. I was given a really vague excuse of what was going on. I was too tired to argue so we just went to be dirty and hot.