Barceló Carmen Granada

Room was not very clean, found hairs around the rooms and stains on sheets...old shampoo hoteles in bathroom and also someone had left a personal belonging on table which shows it was not even cleaned.

Didn't really like this Hotel. Struggling to find positives.

Check in was not friendly or helpful. We weren't told about basic information like we had to use an app to access Hotel facilities. Breakfast was a disappointment. Staff forgot tea bag in tea pot, water wasn't hot enough for tea. No salt & pepper, eggs weren't hot. Pool towels, how to get them remained a mystery. We needed ice, asked at reception, told to go to pool bar. When we got there, the pool bar was shut. Staff let us in but then quizzed us as to why we were trying to access the area. Felt unwelcoming as if we were out of place, not guests . Staff asked if we were accessing for dinner later. We told the staff person we were sent to get ice & hadn't seen a menu or info about anything. We were told menu was on the app. First time hearing about an app. Toilet was leaking water on bathroom floor. Card didn't work, one did, the other didn't. Once was told about the app then I knew how to report the toilet or ask about showercap (none in the room). The deluxe Alhambra view room not really worth it. Teeny balcony.

The hotel was in a good position for the everything you need on a short break.

The room was at the front of the hotel and was very noisy, particularly late at night, and early morning. The pool and terrace facilities were not available, which we were unaware of before we travelled. The dining room had recently been altered and was not as appeared on the website.

good staff and location,

Lovely pool. All the staff were extremely friendly and we thoroughly enjoyed our stay. Would recomend to anyone.