Store pene rom og tilsvarende fellesareal. Trådløs internett på rommet. De fleste av personalet snakket ikke engelsk. Lårlig service mht spørsmål om transport og severdigheter ut over Alhambra.
Flott førsteinntrykk med utvendig heis og fin vestibyle. Hyggelig og imøtekommende personale, som snakket godt engelsk i motsetning til mange andre som jobbet på hotell i Sør-Spania. God frokost med god service fra personalet. Sentral plassering men samtidig rolige omgivelser uten trafikkstøy Vanskelig med parkering hvis man ikke benyttet hotellets parkering, som kostet en del Euro i døgnet. For få solsenger ved bassenget.
Hotellet var forholdsvis nytt og lå rimelig greit til i forhold til både sightseeing og restauranter. Det var litt rot i forhold til om vi hadde spist frokost eller ikke, men de ordnet dette i resepsjonen da vi booket ut.
Beliggenheten bra. God frokostbuffet.
Utmerket hotel nære sentrum
location, clean and comfortable rooms, convenience to sights. no
The view of the Alhambra and Albaicin and mountains from our window was great. Our room was very comfortable and everything worked.
the view was wonderful the bed was hard as arock
One of the best hotels I have ever visited for such a good price (around 50 eur for a double room), beautifully designed spacious room, excellent view from the 14 floor, big bathroom, excellent location. Pay TV, expensive bar and restaurant.
We were only there one night and the location was not as good as we hoped.
Location and views of the City were great, staff in the bar and reception also very helpful The food in the main Restaurant was not really four star ..pity really as the rest of the hotel was
Excellent hotel in good location, 20 minute walk into town centre or short bus ride on regular service.Staff extremely helpful at all times, can't fault it.
good central position
The reception area is lovely and very inviting which gives a lovely first impression. One thing, the breakfast finishes too abrubtly. On the dot of 10 o'clock you feel like you have to finish up very quickly as all the tables around you are being cleared and the remaining food has all been taken away. Bascially I feel you could leave a 10 minute gap before the mad rush of cleaning up starts.
Located well for access to motorway which helped in a large city roadnetwork. Very impressive foyer and facilities- good choice at breakfast and room service. Helpful Staff on reception - particularly David. A taxi ride away from the Centre - but this is the price you pay for easy access from Motorway!
Easy to find, and to park the car. Right next to Corte Inglés and Hipercor for shopping. It's 15 minutes walk from Granada centre, but that's no great hardship, unless it's raining.
Good welcome from attentive receptionist, who from the outset used and remembered my name, even the following morning when checking out. Very clean hotel. Excellent variety and quality of breakfast. Parking at reasonable rate under the hotel. Easy to find hotel, entrance well signposted.
The Bathroom requires some work especially the bath area.It had mould and the shower mixer was very hard to operate.
The hotel was shabby smelly and by no means a 4 star
Looked after by good staff who cared about guests. Its location and traffic niose even on the 5th floor.
Breakfast was extensive if perhaps lacking in 5* quality, which I could expect of a 4* to be fair. The room was of a good size and was well decorated and clean. It had a pool, although not terribly enticing to get in to, it helped with the 40+ degree heat. The curtains allowed for total sun exposure black-out, great for siestas in July! The pool area was severeley lacking an upgrade to bring it in line with the other good hotel facilities.
Location excellent, staff very obliging and always willing to assist. Restaurant buffet style with plenty of choice and ability to satisfy all tastes.Excellent value for money.
The hotel provided free Internet. The hotel was only a couple of blocks from a stop on the City Tour bus. The hotel provided secure parking. The air conditioning system in the hotel was substandard, and I found the breakfast buffet mediocre.
Very helpful staff and efficient service. Room was very contemporary (in the new part of the hotel). It would be good if they provided some movie channels for the TV. Might also be helpful to provide a local guide, listing some good bars/restaurants close to the hotel etc.
The staff was lovely. The breakfast and dining room staff were quite friendly and accommodating.
We were delighted with Palacio de los Patos. It was everything we hoped it would be. Central,pleasing modern decor, interesting building,courtyard garden area. The staff were at the same time attentive and onobtursive. The breakfast buffet was good with local cheeses and meats and divine pastries. room service brought early morning tea very promptly.We ate in the restaurant on two evenings- it was elegant and relaxing and we recommend the tapas selection.
Excellent room (quite 3rd floor - central - new building). Staff were superb.
Unusual design, location. Over priced.
The old part of the hotel looked spectacular, shame that you didnt get to stay in a room in this part. Very central location. Convenient to walk to all the sites and nightlife Spa was very disapointing, staff were very attentive but the pool was too cold to sit in and relax and the steam room was only big enough for 4 people to sit comfortably. Room was ok but was not keen on the glass walls for the toilet and shower (personal preference) and dissapointed that one of the dressing gowns in the room was ripped.
Liked everything, the hotel was fabulous, the staff was the best. Great hotel, great location, great setting, great staff!
The best part of our stay at the Palacio de los Patos was the food and service in the restaurant - we were completely surprised and delighted by the delicious tapas brought to our room, the excellent buffet breakfast each morning and the dinner we ate one evening in the hotel restaurant. Excellent location in the shopping center of the new city. The staff seemed to be young and inexperienced - polite and tried hard. The problem was the room - minimalism decor was extremely uncomfortable to the point of total discomfort, The rainshower from the room above us came pouring into our room, glass doors were hadardous, not a single draw, no where to put anything away. Designers loved purity but forgot the needs of the guests.
The beds were very comfortable It was very noisy - traffic, people shouting, street cleaners all through the night.
The location is incredible. We felt like we were in the heart of Granada without being at the epicenter. You can walk to the Catedral de Granada, the Albaicin and the Alhambra (although that is steep and you might want to taxi). Even without those amazing sites the plazas and winding streets are charming and enough for any tourist. The Hotel is beautiful. One modern building and one classic. Both are kept up. We stayed in the modern building and looked upon the classic. It was done in a way that didn't distract from either building. The staff is friendly. If you've rented a car then you can park it for a small fee. The Food & Beverage department appears to be severely understaffed. The staff works hard but they seem frazzled and their scope of work seems to be too large - indoor and outdoor seating as well as bar tending and bussing.
the hotel was beautiul. the service and location were great. I wish I could have stayed here even longer.
The staff were very helpful and friendly.The location of the hotel is convenient with easy access to all main points off the city. The room was very clean and comfortable and the breakfast was excellent!
The receptionist was very friendly and wifi was for free.
Excellent location in the city center of Granada. Most places easily reachable by foot. Nice room with fantastic veranda (room 503). Very small lobby and room space little bit small (but not unexpected for such buildings in the city center). Steps to reach elevator with luggage.
Raphael at the front desk was immensely helpful. Despite being a one-man show, he was very helpful and accommodating. Location of the hotel was fantastic as well. Even though the front desk was not staffed 24/7, frankly, there isn't so much to do in Granada that will keep you out of your hotel after 11pm. There is an additional door hiding the door to our room. Feels a bit creepy.
super friendly staffs, clearn & modern room
Nearness to city center The impracticability to reach the hotel by car to deliver the luggage (what is out of your power to do something about)
excellent rooms and bathrooms, great breakfast- all fresh and well stocked up would have preferred a proper double bed instead of twin beds
The hotel staff provided very good services. Before our arrival, they gave us sufficient info. on how to get to their hotel and helped us in booking Alhambra tickets. Upon our arrival, they gave us a lot of instrucutions on transportation and restaraunt. The hotel room was wonderful with nice decoration and comfortable facility. We felt really satisfied with this hotel.
Good position, right in Granada center, pedestrian zone. That means on the other hand that a parking is near only paying 18 Euro per night. But that's the general situation in Granada, and not the hotel's fault. Anyway, nice place for city trip.
Location was great. Very friendly staff.
style of hotel and convenient position
perfect location, nice room expensive, especially meal services
excellent service, helpful front desk, great location, knowledgeble about restaurants, etc
The reason I selected Santa Paula was because the Hotel is in a 14 th century house , convent., medieval courtyard and the location.Unfortunately I did not receive the rooms I requested (courtyard view). I was not told the "type" of rooms I reserved were not located on the courtyard. Very frustrating. We revived every day in the Turkish Bath and sauna. The staff were helpful . Your descriptions and prices are extremely misleading.The reason I selected The ac Santa Paula was because the Hotel is in a historic building with a medieval courtyard + location.I Specifically requested a court yard room .I specifically requested 2 rooms on the court yard. We received 2 tiny new rooms in a new wing I did not know existed.The staff informed me the rooms I reserved were not on the court yard! Why did not some one inform me upon my reservation.The next morning the gracious staff moved our belongings to rooms facing the courtyard. They did not inform us that the court yard (not on the court yard level but facing the court yard) rooms were not the same rate I had been quoted substantially $$. Very frustrating experience.
Central Location, friendly staff
We were upgraded to the older section of the hotel which was very quiet. The room was very spacious and nicely appointed. Last few nights in Spain, thought we would splurge. Hotel recommended some excellent restaurants.
very well situated
Extremely friendly staff, well positioned hotel, excellent bathroom with huge bath, free minibar, we had free coffee every morning ordered through room service. Only 1 english speaking tv channel - CNN.
Fabulous hotel layout with good food selection for breakfast. Location is great for access to Alhumbra. Hotel is a converted monastery so had lots of space and many interesting alcoves to explore. Very clean and well serviced except for drinks waiter who 'forgot' to serve us more than one drink. Very poor drinks service in the lounge
The best thing about staying at the hotel was free internet acces, the courtyard, easy acces to the centre of the city. Free mini bar was good There was no music channel availabe through the tv. No cd player or radio to listen too. The safey deposit box should be in the room with a coded box. The sauna facilites were good but a swimming pool would have bene better. No tea and coffe facilites availabe in the room.
Flott beliggenhet i forhold til Alambra Litt hektisk til tider når fulle charterbusser ankom.
Servicen hos personalet
Flott beliggenhet. Nært til Alhambra. Vennlig personale.
Helt ok, gangavstand til Sentrum og greie parkeringsmuligheter. GPSen klart ikke å finne verken hotellet eller gateadressen. Dette bør oppdateres
Hotellet lå i gangavstand fra Granada by og rett ved siden av Alhambra. Mulighet for turer i nærheten Noe dårlig og dyr parkering.
Design, atmosfære, beliggenhet midt i sentrum av byen med kort vei til gode restauranter og tapasbarer, også fint at hotellet ligger i bakgater med lite støy fra trafikk. Gode senger. Bra bad. Frokostbuffeen var litt snau. Betjeningen bør strekke seg mer hva angår service.
Nærheten til Byens attraksjoner
God og sentral beliggenhet og bra kvalitet til en grei pris. God service.
Et koselig hotell med sjel og hyggelig atmosfære.Rent og stilfullt.Beliggende i et rolig område med kort avstand til butikker,barer og restauranter.Grei gåavstand til Alhambra.Koselig bar på hjørnet! Forbedringer av kortnøklene,som ofte ikke virket!
Although off season, the food was magnificent and plentiful. The hotel was spotless.
clean and large rooms. 15 min walk to center. good price for last time. road working front of the hotel. a little bit dusty.
Because the facilities
Good facilities though they did not have any record of the booking. Luckily, it was out of season so they managed to find a room for us. the staff were pleasant and efficient. More of a business hotel than one for travellers. It was a good 15-20 min walk into the centre of Granada.
Modern contemporary design hotel, excellent facilities (although would have been good to know in advance that the pool and jacuzzi are on an outdoor terrace, and only open between June-September). The staff were super helpful - called taxi's for us, valet parked and returned our car from the parking garage underneath the hotel, and were quick to service any requests regarding our stay. Room was clean and comfortable, good space for unpacking and loads of wardrobe space too. The bathroom was high quality with granite surfaces and bath surround, and the power shower was well needed after a hard day's snowboarding in Sierra Nevada!!! Good access to the centre of Granada - a short walk or taxi ride takes you to Carrera de Genil where you will find many shops including the El Corte Ingles department store. This hotel also has very easy access back onto the ring road and is easy to find coming into the city. Will definitely stay here again.
In our case the negative experiences prevail. Therefore we cannot recommend this hotel. I am sure there are much better choices. This hotel was one of the most chaotic we have experienced so far. At the reception was an unexperienced person, although very kind. First we got the key(card) for a wrong room. In the bathroom the glass wall between the tube and the rest of the bathroom was missing (obviously there used to be one before) so that after taking a shower there was water all over the bathroom. Poor English of the reception staff (e.g. we asked if breakfast is included and they said yes, but in the end we had to pay 10 Euro per person). Breakfast was not bad but not worth 10 Euro. The hotel is a little bit difficult to find by GPS as there are many construction works around the hotel and many roads are closed. Swimming pool was still filled with water but closed
reception staff were excellent.many thanks Alberto no tariff displayed for the minibar only 1 english tv channel
the parking is apart a hotel, so i didnt like, that is necessary to cross the road.
Nice room, good staff, clean, no noise, good airco, nice bathroom, swimming pool to cool down at end of day Location (15 min walk to center - bus is available closeby) - Jacuzzi didn't work
The room was very complete and comfortable and the staff very friendly and accurate.
praktisk beliggenhet for overnatting på gjennomreise, og ikke minst med tanke på Alhambra! flott parkering, topp frokost!
Nydelig hotell, vennlig betjening og nydelig frokostbuffee..Helt topp!!Rommene var store og moderne..Internet fungerte perfekt!!
Greit hotell, bra rom og service. Fin beliggenhet for å se serverdigheter, shopping. Kort avstand til diverse restauranter. Et godt alternativ.
Bra beliggenhet, et hotell som svarte til forventningene i forhold til pris. Litt bedre frokost.
Svært sentralt, gå-avstand til severdigheter som f.eks Alhambra (ca 20 min), vennlig betjening, rimelige priser, god frokost
Hotellet ligger meget sentralt til og det hadde en hyggelig atmosfære.Betjeningen var professionelle og hyggelige nei
Rent, utemerket beliggenhet, god standard til en fin pris.
The location is superb. Staying in a front rooms is great, overlooking Plaza Nueva, with a view to parts of the Alhambra and to feel the pulse of Granada. Free internet access in the basement.
Hotellet var av høy standard, og rommet smakfullt innredet, selv om det ikke var stort.Frokosten var meget bra, med godt utvalg av brød, pålegg mm.Vi hadde utsikt til Plaza Neuva og folkelivet der, og til Alhambra. Hotellet lå sentralt og det var enkelt å ta seg rundt i byen og til de attraksjoner vi ønsket å se. Det var ikke enkelt å finne frem, vi spurte både drosjesjåfører og politi, men fikk forskjellige og uklare beskrivelse av veien. En mer presis veibeskrivelse ville vært en fordel.
the very helpful desk staff that were able to assist us with our stay and provided accurate information about Granada
The location was excellent. Breakfast coffee poor.
Staff friendly and helpful. Able to give accurate and useful information about site seeing in Granada No parking. Although did give alternative once we had arrived, would be useful to have that information before arrival.
Kathy at the front desk was fluent in English and helped us in several ways. The floor of our room was not very clean.
This hotel provided us with a great accommodation including a smile from Kathy at no cost!. She looked after our reservation for the Alhambra with a speed and efficiency when we have registered at the hotel and gave us tips on the city tours. What a nice touch to our traveling in Spain! Thank you, Kathy. We have no complains about this hotel in Granada. Enjoyed our stay tremendously.
The hotel is very close to the cathedral and the shopping centre of Granada. It is at walking distance to the old centre of Granada and we only took the bus to the Alhambra because we did not want to make the climb up. Excellent value for money.
The location of the Anacapri was off the main boulevards making it quiet in a noisy city. The location is very central to all the sites and easy to reach by bus. The room was very clean, comfortable and nicely decorated. The hotel has pleasant, helpful English speaking staff. Our room was a good size, but I saw others that looked very small. The wi-fi was free because we showed Rick Steve's Travel Guide, otherwise there was a high fee for it. Also, the wi-fi had to be reprogramed several times while we were there...they need to get that fixrd permanently.
Good location, helpful reception staff, good breakfast buffet Slightly noisy outside on Saturday night, passing locals and bar not connected to the hotel
Very centrally located and clean. Has wifi available in lobby free. Front desk staff spoke excellent English and were very helpful when I worked with them. Walls are thin and people are loud late after midnight in this hotel. If you open interior or exterior windows it will be very loud in your room. Bring ear plugs.
Hotel staff was very friendly and helpful.
ok bedre service
Vennlig personale. God frokost. Vi var lovet ved booking at vi skulle få balkong med utsikt over Granada, men utsikten var rett inn i nabobygning. Ellers var beliggenheten super og hotellet hadde høy standard. Ikke annet enn at vi ble skuffet over balkongen med utsikten, som ikke stemte med det vi ble lovet på Internet.
Vakker utsikt mot Alhambra. Hyggelig og hjelpsom betjening i resepsjonen. Grei parkering. Sentral beliggenhet. God frokost. Det burde vært en god lenestol på rommet. Forventer det på et hotell av denne standard.
the new and fresh hotel, modern, nice rooms. good service from the personal.very safe and good parking, and parkingsystem. some good restaurants nearby. it is an buisness hotell, not kosy family hotel. we got an feeling of work when got there. the room service was not so good- long time to order and the food was cold whwn we got it
romstandard og frokost
Veldig fornøyd. God service, behjelpelig hotellpersonale. Kunne tilby guidet tur til Alhambra, noe vi ikke hadde ordnet på forhånd. Rent og pent hotell, rolig. Litt langt fra sentrum, men greie bussforbindelser. Ikke så mye å se/oppleve i nærområdet. Bedre utvalg i minibar.
Veldig hjelpsom personale, uproblematisk og alt av service vi trengte for en opplevelsesferie i Granada. Bra beliggenhet, litt dyrt å parkere bilen men ellers god valuta for pengene.Rask internett i lobbyen med god tilgang. Drar sannsynligvis tilbake til dette hotellet om ferden skulle gå til Granada igjen Kunne kansje vært litt mer tilrettelagt for "miljø" i lobby baren,uansett var det hyggelig betjening.
God frokost, hyggelig betjening. Svært lytt mellom rommene. Krever at folk er stille.
Alt vel nei
Greit hotell midt i byen. Rent og trivelig. Parkering like i nærheten.
Noe dårlig fungerende air-condition
Hotellet ligger veldig sentralt i Grenada. Kort vei til de største severdigheter. Ligger i en av Granada's restaurantgater. Rommene hadde WiFi, og dekket det meste av det vi trengte. Frokosten var bra. Vårt rom hadde to små verandaer. Det var en del gatestøy på grunn av alle restaurantene utenfor. Det plaget ikke oss, men andre kan reagere negativt på dette.
God frokost buffet, rene og pene rom. Hadde vindu mot gate med restauranter i, men veldig god lydisolering på rommene så det gikk bra. God service fra personale. Veldig sentralt Litt bråk fra ventilasjonsanlegget på rommene
Mottagelsen var bra, og rommet og var rent og pent. Frokosten var det heller ikke noe å utsette på. Dessuten fikk vi et rimelig opphold. Litt for mye støy fra naborom og fra tilstøtende toaletter ved bruk.
The hotel is very good value for money. I like the fact that tehy are interested in environmental issues (towels) everything was good
Good central location to shops and eating. Friendly staff that spoke english. The hotel room was very dated (we felt as if we were back in 1985). No breakfast.
great location, walking distance to anything, quiet rooms expensive parking
It was vary centrally located.The staff were very courteous and efficient. The beds were comfortable and the linen clean.I also liked we could park the car in the hotel.The breakfast was good value.. The first room we were given smelled strongly of cigarettes!
Good central location, helpful staff on reception. Excellent breakfast. Everywhere spotlessly clean. Will recomend your hotel to any of my friends visiting Granada Our stay was fine, there was no problems or things we didn´t like
Parking was available, parking attendant very friendly and patient. Granada is beautiful. The signage on the hotel, and to the hotel is confusing and wrong. Signs to the hotel point in the wrong direction, the Hotel has two different hotel names on the building, even though there is only one hotel. The reception staff were rude and had no understanding of customer service - it was my problem that the direction signs were wrong and I should have known that it was the Hotel Gran Via even though the sign above the reception entrance door has another hotel name. I had e-mailed the hotel twice asking for clear directions to the car park - all I got back was confirmation that we had requested a space. Granada is still beautiful
The location is ecxcellent. The stuff was very kind. the room is comfort. The parking is un site. Who needs more....? The location
Location is good. Value for money. We requested non-smoking room, but the room we had was most likely smoking room. You can tell from the smell.. but we could wide open the window and after a while it was alright.
The location was great for getting to the Alhambra and the Cathedral. One member of the reception staff was placing his own work ahead of attending to incoming patrons. He was reluctant to be of assistance twice in our short stay--fortunately there were others to fill in and pick up the slack. No English channel for news.
The bed was tiny but very comfortable. The bedroom is very poorly lit - so that you can barely read in bed.