Hanoi Hoteller i Tây Hồ District

Absolutely excellent service! The staff were always friendly and ready to help with any request for assistance.

Internet access should not be an extra cost item at a hotel of this nature, especially when the rate for 24 hours of Internet access is more than what I pay at home for a whole month's Internet access!

Perferct service in all aspects; beautiful location in pavillions in the Westlake

The concierge mixed up my check-in luggage with a group of other guests and left in a bus, but the concierge manager solved this problem in the most adequate way and my suitcase was delivered to the airport by her personally and I was still in time for checkin-in. Good solution, however they should avoid such situations

The hotel is new ,clean, facing water and excellent for relaxation

When it is raining we have to walk to the main building which is not convenience and will get wet

Good lake front location. Quiet. The view from the lakefront bar is just wonderfull. Good services as you would expect from any InterContinental. Good restaurants within walking distance.

Nothing.

Place is very peaceful and quite. I cannot comment about location as I did not have a chance to walk around. But seems to me that is a little far from downtown, 15 minutes by taxi.