Always a pleasure Loud outside your room in mornings. Every employee is a tip whore. Get ready to dish out a lot of cash But they deserve it, ofcourse.
Looking at this place from the outside, you think it is going to be pretty Sweeeeeet! Overall it was, except for the room. Room was clean, but not close to being worth $250 a night. Room was more like what you would see in a 2.0 star hotel. Nothing to brag about at all. If the room was as nice as the rest of the resort you wouldnt be able to say much bad about this place. I would have to say they ARE understaffed for a place this large. Hard to find anybody to help you at times. Seriously, the staff was outstanding if you could find them. However, the rest of the resort was very nice. Actually beautiful atrium area with restaurants (Steak, Italian, Mexican food), good sized fountain, flowers, trees, and other things as well. There were quite of few shops as well bars and sports bars in the resort. They did have a Starbucks in the lobby as well (which made the wife happy as well as the rest of that loooooooong line waiting to get their fix). The water park they have (for guests only) was pretty nice. Adults and kids alike were all enjoying it. They did have a really nice bar there and also served food if you wanted to make a day of it. Overall, pretty nice place The room is a lot to be desired. Stayed at better rooms in a lot CHEAPER motels. Yes, it was clean, but for a $250 a night resort room, I would definitely expect more. A bit understaffed for a place this large. Hard to find anybody to help or even ask questions to, at times. Having to pay $19 dollars to SELF park is ridiculous But then so is $30 for them to park it for you.
I loved the Staff and customer service! Those brilliant smiles serves great Texas hospitality! There was nothing I didn't like! The Gaylord is home away from home!
Pool and room temperature in pool area was not heated for enjoyment, too cold!!!
I loved everything there was to see and do there. Gorgeous! Everyone was very friendly. The room was tiny.
The Gaylord Texas was a great stay. We had problems when I got to the hotel (but not with the Gaylord Texan) we called the front desk and they moved us into a larger king size room, large enough to fit two roll away beds for the kids at no extra charge. After this problem the vacation was wonderful. When I booked the hotel room I put down 4 adults where I thought their would be enough room for all four but when we got to the room it was a standard size king room with only a king size room. I was expecting a pull out bed or at least couch for 4 adults. I would suggest showing a room layout for the consumer so someone doesn't get confused with what they are purchasing.
Room was clean, if you have family there is a lot for kids to do (at least around xmas which is when we went) Glass Cactus club was neat. The pre-check in email asking what your preferences are... DON'T waste 1 minute of your time on that! asked for either a higher room/floor OR a view room... Specifically made a note in the comments that a room higher up was desired.. Got a parking lot, first floor room and the hall was FULL of kids and no parents! Kids were running up and down the halls all day and HALF the night... Also, restaurant staff was not very friendly, lost my reservation and then tried to make ME look like the fool.... But I had a confirmation email to prove the reservation.... So it was just a poor experience.. Staff was either great OR terrible... Grossly understaffed... I know for $220/night it felt more like a "fancy" 2.5 star hotel... I have had much better service at cheaper big-brand hotels and this hotels amenities dod NOT warrant the cost.. I had high hopes for this resort and sadly was let down..
This was a great trip!!! I would suggest this hotel to everyone. It was Christmas Time and the hotel was very festive!!!!
The water park was a lot of fun for my little one, I do think that it can be kept cleaner though. Dirty floors and towels. There wasn't much to do besides the water park that didn't require tons of money. Besides the magiquest there wasn't much to do and we didn't even do that because it takes on average 3-5 hours.
Indoor water park is included with your stay. We have been going to the Great Wolf every December for 9 years now. Our three kids have always enjoyed our stay here until this year 2016. Sadly this location is in decline and needing to be running at 110%. Staff very sweet and apologetic, but apologies don't get me my full experience for my dollar. Our room was not ready at 4:00pm check in. It took 2 hours and 23minutes to get our room. The Hotel did not offer anything for this inconvenience, I had to ask. (We we're not the only family who's room was not ready...many others were being told the same thing.The 2nd day 1/2 the water park rides and pools were closed. Disappointed this year. Reconsidering our trip next December. Might start new tradition.
First and most importantly, my children had a blast. My oldest loved the slides and the younger two enjoyed the pools/play areas bot inside and outside. As parents, we liked the outside area better for less chlorine smell and burn. The staff was very nice and attentive from the front desk to the cleaning ladies to the lifeguard and activity leaders. The front desk gave my son a special birthday wolf ears and a token for a free ice cream since he just had his birthday. There was a lot to do besides just the water park which was nice. Our room was clean when we arrived and that was the first thing we checked. I read reviews of crumbs in beds, bed bugs, mold in the bathrooms and so on so I was very nervous about this. But our rooms were great. We loved that they had starbucks right in the lodge! We only got lunch items from the Lodge and went out to dinner off property but we didn't find the food to be that bad or overpriced. My suggestion would be to order a whole pizza instead of slices and just reheat in the microwave for following days to save a lot of money! We also purchased 2 refillable cups and used them for the whole trip which was nice. I was also happy that they had salad options for us adults who didn't want to go overboard on unhealthy choices. And for those that are really on a budget, the rooms have a mini fridge, microwave and coffee maker. We brought breakfast and snacks and even brought our own toaster from home. You can eat whatever you want in your room instead of buying everything there. All of the guests that we had interactions with were nice and also seemed to be having a great time. The location is great with a grocery store, restaurants and entertainment nearby so while you may be tempted to never leave the hotel, you have many options around. If you forget anything don't worry, they have a lot of clothing, toiletries, bags, bathing suits and so on for purchase right at the lodge. You never really need to leave if you don't want to which is great for people who take a flight there. As some other reviewers mentioned, there is a strong smell of chlorine in the inside part. But honestly, this is expected and similar to every indoor pool I have ever been to. But for this reason we spent most of our time at the outdoor section. Renting a cabana is very expensive. Apparently the price changes daily but when we asked it was $170. We were able to find some shaded seats although they are a little hard to come by. Other people mentioned rust and I didn't see it until I waited in line for the slides with my oldest son. There is some rust along the stairs and on the doors to the bathroom. Did I ever feel nervous about it, no. It was NOT rusty nails sticking up all over the place that a kid could easily run over and get hurt on. It is a very moist and corrosive environment so it is bound to happen. Would it be better if they fixed it, yes. But again, I wasn't too worried. The water in our shower would have pockets of colder water come here and there, again not the end of the world but not perfect either. On the flip side, the sink water in the inside downstairs bathroom was incredibly hot, I had to collect the water in my hands and hope it cooled enough to then rinse my kids' hands. They have a candy area right by the refillable drinks that my youngest was attracted to and we had to keep on pulling him away. One of my children has type 1 diabetes and a gluten allergy so we try to stay away from candy, sweets and bakery items for the whole family when we are with her. The placement of this candy and lack of alternative items made for some sour moments but luckily I came prepared with snacks of our own.
safe and well managed water park with LOTS of lifeguards. integrated room-key/payment system on adult wrist bracelets works everywhere, including vending machines. very expensive, $65 dinner buffet, $60 breakfast buffet, plus tips for a family of 4. Magic quest scavenger hunt game $30-$50 per child. Parking is difficult.
I love the waterpark and our room EXPENSIVE, not just the rooms but everything at the lodge is way overpriced...Who has valet parking at a place advertised to be a family hotel, come on now....The waterpark is the only thing included with your room rate, beware of all the add-ons! If you are a Harry Potter fan you will love the hotel but bring your wallet because to play the game it will be roughly $80 per person - Note that's more than admission into SIX FLAGS...just sayin!
We absolutely loved this place!! We will definitely be back for more!!
fun place for kids and family oriented, great location I'm grapevine, tx. this time we had a great view from our room and really liked being on 4th floor, easy access to lobby and the resturant! and we were close to the elevators! beside the room being very expensive the food and drink especially by the pool area was very pricey! the lines were long for the kids slide! the carpet had few big stain on it, we went there last year and they changed our room because the carport had several stain on it! i also wish the kids can use the wifi for their x box live, when i called the front desk they said they don't have that option any more for the video game! my boys were a bit bummed out! but overall they had a good time!
Location in proximity to where we wanted to go. Staff was friendly. Room service was good. I paid neArly twice the rate of a 3-star to get executive level amenities. We ended up in a normal king room. Not sure if that was a mistake or their definition of executive level.
The room was very clean and comfortable.
Friendly staff, I love the tennis courts and want to visit again to use the outdoor pool by the lake. The proximity to shopping is nice and very close to the airport.
Continental breakfast wasn't offered.
In desperate need of updating! First room had a carpeted head board!
The staff were great! We had a group of teenagers camped in front of a broken vebding machine. After I informed the staff they promptly restocked the vending machine and fixed it. A few cons, as with anything. Overall, the hotel has a good location and I would recommend this hotel to future families passing through DFW. The sofa bed was extremely uncomfortable for my children. In addition our room was very warm. We set the thermostat as low as it would go and we still could not get the temperature below 71. Since we were only there one night we did not have it looked at. However given the attentiveness the previous day I have no doubt it would have been looked at promptly.
Evening Reception, and The Breakfast! Room AC wasn't the best in the bedroom. The entry to my room air seemed to circulate well, but the room got hot at night.
The room smelled like smoke.
The taxi service for Comfort Inn was reliable and on time. A Continental Breakfast could have been available at 5:00 or 5:30 AM for travelers that needed to leave Comfort Inn for the airport at 6:00 AM.
It was nice It was very small
Bed was comfortable Microwave + refrigerator in the room Refrigerator didn't get cold enough Air conditioning never actually cooled down the room Light in bathroom was super dim (hard to shower) Bathroom sink was almost impossible to use Cleaning service didn't clean everything Breakfast was pretty awful Staff was unprofessional (personal calls, chatting with each other while customers were waiting, only half were in uniforms)
Beds and Pillows were great! Rooms were clean! The Staff was the best The shuttle was efficient when picking people up from the airport The breakfast was great The location, no where near a city. The gym shouldn't be called a fitness center Going down stairs is faster then taking the elevator
Room was nice and breakfast was great. Bathrooms nice as well. Spacious for sleeping. Nice A/C Beds a little to firm for my back. But over all very nice.
Convenient location with access to the airport, free (albeit small) breakfast, very quiet, kind and professional staff. Overpriced for what it was, very poor water pressure in the shower, poor availability of hot water, slightly run down, bed was far too firm.
The transport facility provided by the hotel for nearby destinations. Some more choices for dining around the place would be welcome.
Everything was great from the faculty to the cleanliness of the room.
It was in a good location near restaurants and about 10 minutes away from the grapevine mills mall. The pool was very clean and the room was clean. The beds are a little stiff
Quiet and relaxing
The bed, very comfortable The carpet, I had 2 large suitcases and moving to my room was complicated.
Proximity to airport. In 4 days I needed to request new room keys 6 times. The shower faucet handle broke in half when I tried to use it. They did not have a bottle-opener to lend, (which is annoying but not a deal-killer), but when asked they suggested I go to the Wal-Mart to get one. But there was a convenience store across the street that had some. Overall they were clueless/indifferent.
The staff was amazing the professional attitude and courtesy that they showed you would expect from a 5 star they went out of their way to make sure everyone in my family had a great time There wasnt much for breakfast but it was still good
Good breakfast. Never ran out of anything. Comfortable beds and pillows. Bathrooms are VERY small. Can't shut the door unless you're standing in the shower.
Very nice and close to the DFW airport while weather cancelled and delayed my flight.
Location Cleanliness Shuttle (though I did not use it) Online check-in Breakfast & manager's social We arrived around 9pm on December 27th. Upon asking my name, the front desk staff quickly told me that there was not such a reservation, and there were several Springhill hotels in town. That was not a warm welcome when you thought you had finally arrived at the destination after a day of driving! I had to insist that this was the right hotel, and it turned out that he got my name wrong. If he could just ask my name once again, it would be a much better experience. I love everything about this hotel, and in fact all of the hotel staff were very courteous except this particular one.
The staff was very accommodating. The breakfast was great! Clean, comfortable, quiet. Location close to mall. No complaints.
Clean! Service was great. Check in was fast and easy, and the clerks actually were smiling and friendly at 10:00 PM. You don't get that very often these days. Location was great.
It's was nice very comfortable
It was clean,the staff was friendly , the beds were very comfortable. The room was very spacious They had a breakfast Buffett that many hotels provide free. The buffet was $10 for adults and $5 for children. There were lots of places to eat nearby. One restaurant was in the adjacent parking lot. If you don't like franchise restaurants you can drive down Main Street where there are several local restaurants that looked good. All in all I would highly recommend this hotel. I would definitely go back For the price the breakfast buffet was overpriced. My 6 year old doesn't eat $5 worth of anything
I was impressed on the room very spacious and beds were comfortable and service was very friendly. The bath was amazing and the room was very clean. Can't think of anything bad just that there was construction around the hotel but that's really out of their reach.
Other hotels in the area were much more expensive than Comfort Suites. The room was nice and clean. The staff was very friendly and helpful and the breakfast area was clean and well stocked with food to begin a busy day.
The big bathtub was nice i went to hotels.com to book a room at the Gaylord Texan and i dont know if i made a mistake or hotels.com made a mistake when i recieved my confirmation e-mail i noticed it was booked at comfort suite instead of gaylord. and it was past the deadline to cancel.... so in all honesty i started my stay dissatisfied. your hotel was ok, its just not where i wanted to stay(no offense).
Location and it had a shuttle.
The staff was great, the room was nice and clean.
This guest did not leave comments about this hotel.
Not near anything to walk to. Not many food choices there.
Fitness center was fantastic. Parking was never a hassle. Shuttle service was useful but not always timely. I heard planes flying every once in a while. The hallways got noisy at times -- especially when folks slammed the doors.
Great shuttle service offered will take you around no problem also front staff very friendly
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
clean and lots to do around the hotel nothing
Loved loved loved it. I liked everything about it.
The hotel was surprisingly new. The staff was very helpful and friendly. Room was very spacious, immaculately clean and kept that way by the outstanding housekeeping staff. Public spaces were very inviting. Free in-room internet was perfectly adequate. Only 2 minor aspects that I did not like: (1) Room lighting was barely adequate. Even with all lights turned on it was still a bit dark. (2) Room could use an additional table, for example, a coffee table. There was plenty of room for one.
This guest did not leave comments about this hotel.
Excellent hospitality. Pleasant and helpful Staff. We came as a group and enjoyed the stay.
comfortable beds, very nice and clean and the staff was very friendly and seemed really glad to have us there. I would like to have two king size beds instead of queen size beds,
Close to airport Bathtub was filthy! Should be replaced! Shower head set so water sprayed out of tub
It was very pleasant. It was in a good location.
The location was great close to grapevine mills and bass pro shops. Lots of restaurants close by. Motel was clean and great breakfast Refrigerator in room would not cool. Treadmill was not working the whole time we stayed. Pool hours not late enough.
Real close to airport. Free shuttle to airport and to Grapevine Mall. Excellent price/quality ratio. Rooms are very comfortable.
The pool area and outdoor lounge was very nice and large. There was plenty of space to lounge and relax. The room was ok. The bed was a little hard and uncomfortable. But very nice place and good locAtion to Outdoor world and Grapevine Mills Mall. And close to DFW airport.
This place looks nice and comfy but if you have any type of issue they will not accommodate you! They were rude and crass for no reason at all! I'd say stay somewhere else!
Great stay for the price. Only complaint was that it was difficult to locate. They need a better entrance sign. Also, while the free breakfast was nice, it would have been better if someone had been a little more attentive to the area. Pancake machine was out of batter. Eggs were cold. This was a nice place to stay overall.
Clean, coffee maker, everything as advertised. Nothing outrageously luxurious - standard for business travel or a family vacation where the days will be packed with activity and the hotel is for naps & t.v. before bed. Staff were very helpful, quickly provided a roll away bed at our (evening- after 8) check in & some help in selecting a nearby place to eat. Value for money was outstanding as we had a discount, but even at full price I wouldn't have been disappointed.
Very close to the airport, but also near a lot of good restaurants. Clean & friendly, it was a good value. I only stayed there for one night, & my primary reason was to fly out of the airport the next day, but it was a very relaxing hotel. I'd recommend it to someone who is not looking for extreme comfort, but just a good overall value.
The hotel is verry clean and new awesome rooms with flatscreen tv nice pool and convient to everything in dallas.
Good value. Great hotel. Can't belileve you make me keep writing in here.
I travel to DFW airport area frequently, and have tried most of the hotels in the DFW North/Grapevine corridor. This Holiday Inn Express Suites will stay on the short list. I love getting a microwave and kitchen; it saves me on both travel cost and diet :) Was a little hard to find - it's BEHIND another hotel. But persevere, it's worth it!
I would recommend this hotel. Clean and friendly. Good breakfast, easy to get to. Great location
I loved the shuttle service to area shopping, and the airport. There are several nice resturaunts within easy walking distance as well. Overall a great stay. I would highly recommend this hotel to friends and family and will certainly stay there again.
great hotel at a great price. Loved the convenient location of the hotel. Very friendly staff
Smelly room with no fan in the bathroom; therefore, it made showering very stuffy
This hotel has an excellent location if visiting Grapevine, DFW North area. Lots of great restaurants in the Grapevine area. DFW North also has a free 'viewing' park closeby with speakers so you can hear what is said in the tower. Great if you enjoy watching planes land and take off, has a couple of picnic tables, or you can bring a blanket and lie on the hill.