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the location was good. clean. the room we got was toward inner side of the building, so there was neither bright sun light nor fresh air. The soundproof was really bad that I can hear voice and toilet sound from the next room and I had to bear every slam of the door in other rooms.
location,helpful staff,good facilities
this hotel is in a perfect location for all the sights in granada, the staff were all very helpful, the breakfast was superb and the room modern and clean.
very very clean. and near by downtown no
a rarely seen "real four star hotel". Design, comfort, cleanliness, perfect location and the most importantly "the high sensitivity and instant problem solving actions on even minor problems and complains", are the positive aspects of the hotel that I liked. good but not excellent buffet breakfast (according to international aspect),
Location, location, location
Convenience to sites in Granada
Very Helpful Staff A little too much traffic noise
location was great, parking was good but hard to get to. no pool
Each time I go to Granada, I go to this hotel! The employees are really friendly and this time they reserved me a particularly great room! It was perfect for that week-end because I planned to propose! I was really happy with the room and the whole service!!! Great!!! Because of the location, this is indeed a little bit loud. But the location itself, near from everything, makes it easy to forget.
Nærheten til Byens attraksjoner
God og sentral beliggenhet og bra kvalitet til en grei pris. God service.
Design, atmosfære, beliggenhet midt i sentrum av byen med kort vei til gode restauranter og tapasbarer, også fint at hotellet ligger i bakgater med lite støy fra trafikk. Gode senger. Bra bad. Frokostbuffeen var litt snau. Betjeningen bør strekke seg mer hva angår service.
Et koselig hotell med sjel og hyggelig atmosfære.Rent og stilfullt.Beliggende i et rolig område med kort avstand til butikker,barer og restauranter.Grei gåavstand til Alhambra.Koselig bar på hjørnet! Forbedringer av kortnøklene,som ofte ikke virket!
Central Location, friendly staff
Fabulous hotel layout with good food selection for breakfast. Location is great for access to Alhumbra. Hotel is a converted monastery so had lots of space and many interesting alcoves to explore. Very clean and well serviced except for drinks waiter who 'forgot' to serve us more than one drink. Very poor drinks service in the lounge
The best thing about staying at the hotel was free internet acces, the courtyard, easy acces to the centre of the city. Free mini bar was good There was no music channel availabe through the tv. No cd player or radio to listen too. The safey deposit box should be in the room with a coded box. The sauna facilites were good but a swimming pool would have bene better. No tea and coffe facilites availabe in the room.
very well situated
perfect location, nice room expensive, especially meal services
The reason I selected Santa Paula was because the Hotel is in a 14 th century house , convent., medieval courtyard and the location.Unfortunately I did not receive the rooms I requested (courtyard view). I was not told the "type" of rooms I reserved were not located on the courtyard. Very frustrating. We revived every day in the Turkish Bath and sauna. The staff were helpful . Your descriptions and prices are extremely misleading.The reason I selected The ac Santa Paula was because the Hotel is in a historic building with a medieval courtyard + location.I Specifically requested a court yard room .I specifically requested 2 rooms on the court yard. We received 2 tiny new rooms in a new wing I did not know existed.The staff informed me the rooms I reserved were not on the court yard! Why did not some one inform me upon my reservation.The next morning the gracious staff moved our belongings to rooms facing the courtyard. They did not inform us that the court yard (not on the court yard level but facing the court yard) rooms were not the same rate I had been quoted substantially $$. Very frustrating experience.
excellent service, helpful front desk, great location, knowledgeble about restaurants, etc
We were upgraded to the older section of the hotel which was very quiet. The room was very spacious and nicely appointed. Last few nights in Spain, thought we would splurge. Hotel recommended some excellent restaurants.
style of hotel and convenient position
Extremely friendly staff, well positioned hotel, excellent bathroom with huge bath, free minibar, we had free coffee every morning ordered through room service. Only 1 english speaking tv channel - CNN.
The location was great for sightseeing, the staff was efficient though English was hard to come by. The room was spacious & the shower was great - all the hot water u & a love need. Breakfast option was pre-purchased, everything but fresh fruit! Stayed in room 602 - well worth the upgrade Parking was not straight forward but once done was a breeze leaving
Staff friendly and helpful. Able to give accurate and useful information about site seeing in Granada No parking. Although did give alternative once we had arrived, would be useful to have that information before arrival.
This hotel provided us with a great accommodation including a smile from Kathy at no cost!. She looked after our reservation for the Alhambra with a speed and efficiency when we have registered at the hotel and gave us tips on the city tours. What a nice touch to our traveling in Spain! Thank you, Kathy. We have no complains about this hotel in Granada. Enjoyed our stay tremendously.
the very helpful desk staff that were able to assist us with our stay and provided accurate information about Granada
The location was excellent. Breakfast coffee poor.
The location of the Anacapri was off the main boulevards making it quiet in a noisy city. The location is very central to all the sites and easy to reach by bus. The room was very clean, comfortable and nicely decorated. The hotel has pleasant, helpful English speaking staff. Our room was a good size, but I saw others that looked very small. The wi-fi was free because we showed Rick Steve's Travel Guide, otherwise there was a high fee for it. Also, the wi-fi had to be reprogramed several times while we were there...they need to get that fixrd permanently.
Very centrally located and clean. Has wifi available in lobby free. Front desk staff spoke excellent English and were very helpful when I worked with them. Walls are thin and people are loud late after midnight in this hotel. If you open interior or exterior windows it will be very loud in your room. Bring ear plugs.
The hotel is very close to the cathedral and the shopping centre of Granada. It is at walking distance to the old centre of Granada and we only took the bus to the Alhambra because we did not want to make the climb up. Excellent value for money.
Kathy at the front desk was fluent in English and helped us in several ways. The floor of our room was not very clean.
Hotel staff was very friendly and helpful.
Good location, helpful reception staff, good breakfast buffet Slightly noisy outside on Saturday night, passing locals and bar not connected to the hotel
Vakker utsikt mot Alhambra. Hyggelig og hjelpsom betjening i resepsjonen. Grei parkering. Sentral beliggenhet. God frokost. Det burde vært en god lenestol på rommet. Forventer det på et hotell av denne standard.
Vennlig personale. God frokost. Vi var lovet ved booking at vi skulle få balkong med utsikt over Granada, men utsikten var rett inn i nabobygning. Ellers var beliggenheten super og hotellet hadde høy standard. Ikke annet enn at vi ble skuffet over balkongen med utsikten, som ikke stemte med det vi ble lovet på Internet.
ok bedre service
very comfortable, convenient location, friendly nothing
Excellent location Parking is 5 minutes from the hotel
Amazing location on a beautiful square. Brand new, beautifully designed hotel. Lovely rooms with small balconies overlooking square. Helpful staff. And for the price, it's brilliant. Noise from the square - lots of birds! Would have been nice if breakfast was included, or had at least been offered.
Hyggelg betjening, flotte rom, alle er ulike. Enkel og god frokost.God service
Beliggenhet og "lobby" arkitektur Nøkkelsystem som gjør at man slipper ringe på. Kortere vei til røykemulighet enn ut hoveddøren hvor man må ringe på for å kome inn igjen. Røyking skjer utenfor høveddør uten regnbeskyttelse eller utsatte askebegere.
Hotellet er svært sentralt til det meste. Personalet hjelper deg med bestilling av taxi, flamenco tur til Alhambra
Hyggelig omgivelser og midt i den historiske byen Granada Nei
Foferdilig støy fra vannannlegg
It's a perfect Hotel with a great price-quality relation. It have a great location in the downtown of Granada and 20 minutes walking to the Alhambra. The rooms are very clean and very comfortable, the staff is very helpfull and the building is well decorated.
Greit hotell midt i byen. Rent og trivelig. Parkering like i nærheten.
God frokost buffet, rene og pene rom. Hadde vindu mot gate med restauranter i, men veldig god lydisolering på rommene så det gikk bra. God service fra personale. Veldig sentralt Litt bråk fra ventilasjonsanlegget på rommene
Mottagelsen var bra, og rommet og var rent og pent. Frokosten var det heller ikke noe å utsette på. Dessuten fikk vi et rimelig opphold. Litt for mye støy fra naborom og fra tilstøtende toaletter ved bruk.
Noe dårlig fungerende air-condition
Hotellet ligger veldig sentralt i Grenada. Kort vei til de største severdigheter. Ligger i en av Granada's restaurantgater. Rommene hadde WiFi, og dekket det meste av det vi trengte. Frokosten var bra. Vårt rom hadde to små verandaer. Det var en del gatestøy på grunn av alle restaurantene utenfor. Det plaget ikke oss, men andre kan reagere negativt på dette.
The location is ecxcellent. The stuff was very kind. the room is comfort. The parking is un site. Who needs more....? The location
Location is good. Value for money. We requested non-smoking room, but the room we had was most likely smoking room. You can tell from the smell.. but we could wide open the window and after a while it was alright.
great location, walking distance to anything, quiet rooms expensive parking
Good central location to shops and eating. Friendly staff that spoke english. The hotel room was very dated (we felt as if we were back in 1985). No breakfast.
The bed was tiny but very comfortable. The bedroom is very poorly lit - so that you can barely read in bed.
The hotel is very good value for money. I like the fact that tehy are interested in environmental issues (towels) everything was good
Good central location, helpful staff on reception. Excellent breakfast. Everywhere spotlessly clean. Will recomend your hotel to any of my friends visiting Granada Our stay was fine, there was no problems or things we didn´t like
The location was great for getting to the Alhambra and the Cathedral. One member of the reception staff was placing his own work ahead of attending to incoming patrons. He was reluctant to be of assistance twice in our short stay--fortunately there were others to fill in and pick up the slack. No English channel for news.
Parking was available, parking attendant very friendly and patient. Granada is beautiful. The signage on the hotel, and to the hotel is confusing and wrong. Signs to the hotel point in the wrong direction, the Hotel has two different hotel names on the building, even though there is only one hotel. The reception staff were rude and had no understanding of customer service - it was my problem that the direction signs were wrong and I should have known that it was the Hotel Gran Via even though the sign above the reception entrance door has another hotel name. I had e-mailed the hotel twice asking for clear directions to the car park - all I got back was confirmation that we had requested a space. Granada is still beautiful
It was vary centrally located.The staff were very courteous and efficient. The beds were comfortable and the linen clean.I also liked we could park the car in the hotel.The breakfast was good value.. The first room we were given smelled strongly of cigarettes!
excellent rooms and bathrooms, great breakfast- all fresh and well stocked up would have preferred a proper double bed instead of twin beds
Good position, right in Granada center, pedestrian zone. That means on the other hand that a parking is near only paying 18 Euro per night. But that's the general situation in Granada, and not the hotel's fault. Anyway, nice place for city trip.
super friendly staffs, clearn & modern room
Clean, warm and inviting
Raphael at the front desk was immensely helpful. Despite being a one-man show, he was very helpful and accommodating. Location of the hotel was fantastic as well. Even though the front desk was not staffed 24/7, frankly, there isn't so much to do in Granada that will keep you out of your hotel after 11pm. There is an additional door hiding the door to our room. Feels a bit creepy.
Location was great. Very friendly staff.
Nearness to city center The impracticability to reach the hotel by car to deliver the luggage (what is out of your power to do something about)
The hotel staff provided very good services. Before our arrival, they gave us sufficient info. on how to get to their hotel and helped us in booking Alhambra tickets. Upon our arrival, they gave us a lot of instrucutions on transportation and restaraunt. The hotel room was wonderful with nice decoration and comfortable facility. We felt really satisfied with this hotel.
The receptionist was very friendly and wifi was for free.
Excellent location in the city center of Granada. Most places easily reachable by foot. Nice room with fantastic veranda (room 503). Very small lobby and room space little bit small (but not unexpected for such buildings in the city center). Steps to reach elevator with luggage.
The staff were very helpful and friendly.The location of the hotel is convenient with easy access to all main points off the city. The room was very clean and comfortable and the breakfast was excellent!