bed is king size ,pretty good, quilt and pillow with their cotton cover are pretty good. shower room is good. Breakfast is included, it's nice. carpet floor is dirty, the comfort is dirty.
The location is convenient for me and the service and amenities are reliable. I have stayed here several times before. The AC did not seemed to be connected to the thermostat. The room was a little warm, but not uncomfortable.
Nothing it looked dirty, it smelled dirty, it felt dirty, it was DIRTY. Regardless of 'renovations' that was not worthy of 2 1/2 stars. And I saw no progress In the renovation my entire stay. Really awful.
The hotel was clean. The hotel did have an inside pool and gym. The hotel did not offer a continental breakfast but did have a restaurant downstairs.
It wa quiet and had a nice parking lot for me to park my trailer. They had beg bugs. Beware.
Nice breakfast Wish the gym stayed opened later.
Location Breakfast offering
A nice place to stay at. Wish the gym was open 24hrs. The breakfast that they provide is very decent. They have a good variety of breakfast food. I do stay here quite a bit and have not came across any dislikes yet, except wishing the gym was open 24hrs.
Pride First floor Windows were able to be opened from outside allowing someone to climb in.
This guest did not leave comments about this hotel.
Staff was helpful and very nice. Breakfast was good. The bed was quite comfortable. I did noticoffers offers many things that can accommodate your stay. My stay was short.
This guest did not leave comments about this hotel.
The young man tending the front desk was very courteous and helpful.
close to highway too old and noisy
Very helpful staff
the staff was super friendly, helpful, aware of our needs because my husband is handicap, we really appreciate. We love the breakfast it was great, we didn't need to go out. thank you. especially at the lady in the front desk name Adriana S. We know we will be back the Hartfield's We like everything
friendly, welcoming staff. after a long day of walking San Francisco, we were pleasantly surprised to find this hotel had a hot tub. much needed. this was a last minute booking as well so I booked the cheapest thing I could find the day of the stay. I took a chance because the review suck. I hope yall see this because it's a wonderful hotel. there is a massive breakfast bar included, the rooms are newly renovated, and there is a lovely hot tub. n/a
The Breakfast The bed was not comfortable , too firm
Pool, clean landscape and breakfast AC in room smelled terrible, noisy doors banging at 6am and building construction
Staff was super friendly and nice. They accommodated an early check in and a late checkout for me. Everything was clean and tidy. They reminded me there would be a fine for smoking in the room but the room already smelled like smoke, as if it had previously been a smoking wing. Cigarette smell in room was not pleasant.
Free breakfast in the morning along with the breakfast hours. Funny smell in the elevator and hallways.
I like that it had a kitchen They had rude people at the front desk it says it has dvd in rooms and it does not
Nothing! Desk employees are so rude and not friendly at all. I had to change rooms 4 times because every room offered was not cleaned. Very stressful situation. Don't recommend this place to anyone.
BLOOD ON THE SHEETS, NEEDED THE KITCHEN UTENSILS & HAD TO CALL 2 TIMES ASKING WHEN THEY WOULD ARRIVE,
Nice, clean, quiet rooms. We travel with our dogs, so it is nice to find a good hotel that also allows pets at no extra charge. After check-in, the front desk staff gave us a call to see if the room was ok for us- how thoughtful! I would stay again if this were on our travel route again. Breakfast was ok, but high-carb. Would have liked to see some seasonal fresh fruit options. (Waffles were good, though!)
Breakfast, wifi, clean, and friendly staff To far from major areas of San Francisco
I was charged extra on top of the security deposit because my only form of payment was a debt card, and the charge is held for a unreasonable length of 2 weeks. Highly inconvenient. I am displeased and will never stay or recommend that hotel.
The staff were good people The room smelled like smoke The hotel was old The location comes up when you search for San Jose but in reality it is 30 min from San Jose which is unethically decieving
Hotel itself was great; extremely comfortable bed, very clean, and free parking was a triple plus. Reserved a double bed and was given a single king. They offered a fold up bed to make up for the mistake because there were no double bed rooms available. Last thing I wanted to do was share a bed with a friend on our weekend getaway.
Great staff, very clean and has very good facilities. A bit far from all the attractions.
price compared to other local hotels The smell, the staff, the towels were like sand paper, the leaking faucets and toilet, the dog barking in the room next door, the short staff, the entry door not working on the south side of the building, the dirty nature of the kitchen area and rest of room and the broken screen and incredibly impossible latch to lock the window.
The shower was large and had good pressure (all girls know the importance of good water pressure) The only thing I can complain about is the bed. For $300 for a three night stay I feel like they can up the bed to a less firm bed. Also, they had showtime for movies but we all know what showtime turns into after 8pm. I'd be upset if I had kids but I don't. So until then, that's just a surprising observation.
Love the location and safeness I felt being there. The staff was kind and helpful. Also, a big plus was that when I walked into the room, it didn't smell like cleaning products or smoke. That really made a big difference to making the room and stay more comfortable. It was really clean when I first walked into the room, too. I liked that they had a blow dryer, a mini fridge, and TV there. I've experienced some hotels that didn't have those basic things, which is a bummer. Overall, it was a good stay at Good Nite Inn, good price for its value, and I would come here again. The bed was a bit uncomfortable and couldn't really sleep well for the nights I stayed there. Also, they didn't resupply us with clean towels or soaps when they cleaned my room.
quiet , well mantained , value for money
The staff was very friendly and helpfull with everything. The hotel was very quiet and peaceful.
Quiet, Big Bed Toilet dirty, coffee area no equal or liquid cream
basic stuff all there room next to stairs had lot of noise very hard to sleep
Pretty neat and clean. Quiet place. Sorry for free Wifi service and wider selection of TV channel.
Never got my cash deposit of $100.00 back !
Neat and clean The coffee and Muffins are of real poor quality. Starting the day with bad stuff sure ruins your day.
Steam Iron, refrigerator inside the room. Free internet was okay. No coffee maker, microwave, newspaper. No breakfast which is a major issue. There is no restaurant within walking distance. Only MacDonalds is there.
Location off of hwy was good Low cost Friendly staff - brought me a clean pillow b/c the 3 already in the room smelled awful Room was not clean; the bedspread had grease or similar stains They only had smoking rooms when I checked in (at 4pm!) But the room was smelly from more than just past cigarette smoke Sheets were fine, but the mattress was old and uncomfortable Shower was fine, but bathroom floor dirty
The bed was the most comfortable bed I've slept on ! . Also the price was great ! .
Awesome and clean. Friendly staff. Great rooms!
Room was situated different than the norm with bed and layout. Not as noisy as other hotels. Clean for the most part! I did the hair test on the linens. My hair was there the next day untouched. Beds were comfy but I felt like there could be some replacement of the sheets daily.
My family had a good time staying here.
The staff were professionally aware of all the guests in the lobby and cafe...pool is indoors and open 6am-11pm. Very comfortable king size bed. Courtyard was very well landscaped with beautiful plants and several hummingbirds. The shower head is adjustable for tall people...which is a big plus for me. The one thing I didnt like was the bottled water in the rooms. They appear to be complimentary...but they are noted with a 3.50 per bottle if opened...
They offer everything you could expect from a good hotel for such a reasonable price.
The breakfast was decent and it was quiet. rooms were small, had to change rooms because door didn't lock. Luckily we caught it when we left to go out, or the room would have been unlocked for someone to take our belongings. They switched it right away no hassles but then the new room wouldn't unlock, but they figured it out. Location is out if the way and the price doesn't reflect that. Its good if you need somewhere to stay last minute.
I did like how clean and comfortable my room was when I arrived. For electronics users, it would be nice to have a few more extra outlets or even a couple of USB ports. Also the TV remote was pretty tough to control when it came down to something as simple as changing the channels.
There wasnt anything i liked about it. ItLooked nasty. Didn't care for location. The clerk was rude. I didn't feel safe. See above. I wouldn't stay there again if it was free.
The staff made my family and I see comfortable and feel very welcome. No problem with the hotel except wish they had bath tub
The room had recently been refreshed. Standard of cleanliness and attention to detail was severely lacking. A filthy desktop and nightstand made me wonder about everything else. Toilet leaked at the base, 3 of 4 lights in bedroom were burnt out and had to ask to be replaced.
2-star hotel? Half the rooms looked like low income rentals! The only employee not speaking English as a primary language was behind bulletproof glass. Location backs to industrial warehouses surrounded by barbed wire. Streets swarming with shady people.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Carpet very dirty , feet become black
Freshly remodeled the inside of the room was much better than what you would expect from the architecture and general outside appearance. Of the place.
The hotel was unclean and unsafe. The surrounding was scary. I had to cancel second day of my staying for that reason. The owner told me they will charge only one night. I hope your company will return or pay back my second day's deposit.
This is not a 2 star hotel, ONE at best. I felt ripped off This is not a 2 star hotel, ONE at best. I felt ripped off
Dirty. AC has thick lining of dust as fan blew. Desk clerk was rude.
Love that every room has their own balcony for fresh air. Great ammenities down stairs and friendly staff! I always enjoy the excellent customer service here. The location of the hotel is convienent, close to restaurants, shopping, and airport. Going in and out of the parking lot became an issue. At the Doubletree guests have the option of valet or self park (you are charged a nightly fee per night). We chose to self park, upon entering and exiting guests must use a parking ticket to do so, the parking meter ended up not working so we'd be stuck for 15-20 minutes along with everyone else trying to get out. They should use room keys for this versus paper tickets that eventually get bent out of shape.
The close proximity to the light rail and bus stops ,with very friendly and helpful staff Only two sachets of coffee left in room to use which meant after a night cuppa nothing left for the morning. When I left a note to the maid asking for more only one more sachet was left ---barely adequate for two people!!??
Very friendly staff. Nice breakfast. The hotel nickel and dimes you. $2.50 for bottled water, $19 a day for parking, expensive breakfast and dinner.
Pam at the registration desk was friendly and professional. Great first impression! I did not receive the complimentary breakfast that was advertised; confusion about a coupon. I was a bit disappointed in this.
The airport shuttle was terrific to have.
The room was clean and tidy. Very simple, no art or decor to speak of. The lobby looked new and modern. Staff was very professional and nice. The HHonors floor was still in carpet from the 90's. Very old and out-dated. The room was very dated as well. My daughter who is 5'4" could press on the ceiling tiles, they were so low and old.
I was charged twice for parking at the hotel. We were not allowed in/out entry into the parking area with our room keys. I was charged for parking at the parking gate and on my final bill. I called the hotel for REFUND and I haven't seen the refund on my bank statement as of this moment.
Rooms are spacious and clean. You have to pay for almost everything else; internet, parking, breakfast.
Warning: Parking is NOT free at this hotel, not even for guests. You'll be forced to pay $20 to park per night! This made for a very obnoxious surprise during check-in.
Walking distance to downtown San jose & Staff was great
A property in the Fairmont family. Being in historical downtown next to sites of value. Relying on amenities of a high end hotel which did not disappoint. The staff was friendly and helpful in all encounters. Extra fees for wifi these days seems unnecessary. Having to use hotel cards to go between tower and main facility (although security is appropriate).
I liked that it was downtown close to bars, clubs and restaurants.
Clean rooms with feel of knowing they are clean Ac went out. Super hot. Small beds
Location Bed was uncomfortable and did not have enough covers shower was outdated and shower head was cheap No coffee station in room Sparsely decorated
Fancy, various locations to eat and enjoy yourself with partner and great America in a 13 min drive distance just a great stay after all and great valet service Beware of an extra 100$ charge at check in just in case you break anything in the hotel but will be refunded after check out and line is to long with no one trying to help them out to make the line go faster
Great hotel, room and staff! Got free upgrade upon arrival and an extra 1/2 hour checkout time so we could go to the next door art museum without a hassle.
Rooms Staff at the door
Can't really think of anything. 1. Room was dated. 2. Room with a view had no view. 3. Parking was expensive. 4. Hotel had no charm or allure (other than the advertised picture).
Wonderful environment, great Beds close to San Jose Convention Center. Very Friendly Staff, impecible Service.
Very well situated place in the center of Silicon Valley. At least, the "Club Level" is of very high quality considering the price of the room. At the hotel itself, the dining service is not top-grade but sufficient. Anyway, the place is rounded by lot of restaurants.
Although we arrived late in the evening (about 10:30), we were greeted by the upbeat and friendly front desk staff, who quickly took care of checking us in. Not long after we got into our room, we received a call to check that all was well. We requested extra towels and they arrived in less than 10 minutes. The beds, pillows and bedding were 1st class and very comfortable. Our room was quiet and nicely appointed.
Staff was fantastic and the hotel was very nice
Proximity to buisiness event; quiet Resturant not open
Nice rooms and very friendly staff
Location was perfect for us and the place is warm and attractive with a very professional and helpful staff.
safe location,easy to acces free ways,excellent families restaurant next door of Hotel I have no complain.
The beds were uncomfortable..hard pellows and not a comfortable matress. The tv and dvd player were both borken..repoted to staff and they were unable to do anything. Also the almost 200 dollar hold on my card was not expected.
The hotel is conveniently located for car access to Santana Row and the Valley Fair Shopping Mall and has onsite parking facilities. The room was nice and comfortable but nothing fancy. We stayed there as we wanted to be close to the shopping areas.
yes there were a lot of noise during the night (of other guests)
room service was delicious and fast. Stay was very comfortable. Beautiful large bathroom. Great location.
We loved the late night pantry
The newly renovated rooms and baths are simple and elegant. The Hedley Club lounge serves good food & cocktails. Conveniently located in downtown San Jose, short walk to Convention center. The room lacked many standard amenities: 1) password protected, high speed Wi-Fi (Wi-Fi was free, slow and unsecured) 2) in room safe large enough to fit a laptop 3) stocked mini-bar (empty mini-fridge provided but there were no vending machines or in hotel shop to buy snacks & drinks) 4) in room guide/magazine with local/city info
The bathrooms were well furnished... Better than the actual rooms. The staff was very friendly. True price I paid was not worth the room. It was a very crampt room with ancient furniture. The rooms were a boring shade of beige and our window view was another building being constructed. It's layout seemed more that of a comfort inn with a price tag of 90 dollars a night rather than 150. It's not worth the price, if you have a car go to a comfort inn and save some money cause got the same experience.