Colorado Springs Hoteller

Fordeler: Tennis and yoga

Ulemper: Waiting to get into breakfast each morning

Fordeler: Appearance. restaurants. The driver to seven falls (Rob I think). Very helpful. Housekeeping very good

Ulemper: Parking very confusing. We could not charge to our room key and get come and go despite following directions of front desk staff. Had to pay by credit card. Luckily did no need come and go

Fordeler: Beautiful hotel Very comfortable, beautiful rooms. Property Is huge and immaculately maintained. Flower gardens are everywhere. Customer service is excellent. They even searched for a ring after...

Ulemper: Parking was difficult as we had to park in a garage which was quite a walk. They do have a shuttle service, but not always available

Fordeler: Ummatched scenic views, beautiful architecture and interiors, quality amenities. The Broadmoor has something for everyone, from hiking to golf, tennis and spa.

Ulemper: Having to leave!

Fordeler: Staff service at la tavern

Ulemper: Didn't have enough time to enjoy the activities. Figure skating hall of fame not open on weekends.

Fordeler: This hotel is more like a resort then a hotel. Rooms were beautiful. The outside pool was amazing. Beautiful view of the mountains. Went to the restaurant in the Seven Falls park for dinner. The ...

Ulemper: nothing

Fordeler: Everything an extra. Very bad value for money.

Ulemper: Not good value. Hidden extras. Really disappointing.

Fordeler: The room, bed, bathroom, décor, view, pictures were all fantastic. I loved every minute of our stay! Every staff member was so kind and attentive. The food was great with all the brunch selections...

Fordeler: The TV in the bathroom and the toffy.

Ulemper: That had to use a credit card or there was a $100 pending fee

Fordeler: I loved our room, the grounds and service when you check in and out. The valet put a couple of bottle waters in our car. Also, we have been to The Broadmoor several times. They noticed with a little ...

Ulemper: PlAy at the Broadmoor is a bowling alley. It has a great vibe and upbeat atmosphere when you walk in. My husband and I wanted to sit near the fire for drinks and share an appetizer. The bartenders ...

Fordeler: The staff

Ulemper: Adhere to the weight limit for the mule riders. When I rode there were two riders who were clearly over the limit of 250 lbs. (too high a limit anyway). It was awful seeing the mules struggle. If folks are that overweight, they're not in shape to ride.

Fordeler: The Broadmoor is a 5 star resort. It is a designation that is well earned. Everything was excellent.

Fordeler: Excellent location with easy access to any destination in Colorado Springs area. Great breakfast, evening reception, and the employees at the desk and receptions are world class.

Ulemper: Wish that the maid service didn't have to use the elevators. I know it sounds petty but the morning of checkout, the elevators were packed with maids going between floors. Just an inconvenient ...

Fordeler: Free excellent breakfast...free popcorn, drink tickets for happy hour. Free dinner one of the nights of our stay. Great pool and super clean facility!! The general manager was great and had some ...

Fordeler: great breakfast and excellent evening 'kickback'. Very clean and the staff was lovely.

Ulemper: Pool sort of hard to use without a locker room, shower and dressing facility by it. Otherwise one is dripping one's way down the hall and up the elevator. Pool towels might help us get dryer ...

Fordeler: Great breakfast and happy hour. The staff was very attentive and helpful.

Fordeler: Pet friendly Great KickBack at 5:30 Good breakfast Nice pool & jacuzzi Friendly staff

Ulemper: In the future I need to stay in a suite to accommodate 5 people (we usually have all 5 when we travel); if that works well, Drury will be at the top of my list

Fordeler: The beds were comfortable, I liked having 2 rooms in our suite divided by a door. Worked well for our family. Pool was nice going indoor and outdoor with a hot tub.

Ulemper: No, I would stay here again

Fordeler: Super friendly staff & very clean facilities! Loved having breakfast, dinner, popcorn, & soda available. Great area & easy for traveling / vacation places we wanted to see ~ Garden ...

Ulemper: nothing :)

Fordeler: The view from my room was great, great location by entertainment and food, free popcorn and fountain drinks.

Ulemper: Slightly pricey.

Fordeler: Bed was very comfortable

Ulemper: Same breakfast everyday

Fordeler: Everything!

Ulemper: Maybe, no coffee machine in the room.

Fordeler: Nice, clean, newer hotel. Breakfast was great with several choices to choose from

Ulemper: N/A

Ulemper: Bed was horrible! Free dinner was picked up on Sunday evening even though front desk reported guests had a few more minutes

Fordeler: Beautiful and comfortable

Ulemper: Too far from everything! The pool and activities are too far away. You have to leave to get food or pay big time for inroom dining!

Ulemper: Breakfast was outrageous only had breakfast once Didn't ck close enough thought breakfast was included. My mistake.

Fordeler: Very well maintained, nice staff.

Fordeler: Exelent stay beautiful place, room was super clean huge shower and a nesspresso machine awesome pools and hot tubs, amazing spa, tennis courts inside and out Huge basketball indoor courts huge fitness...

Ulemper: The on sight Steakhouse could be better. Beautiful view and room, and I will say our steaks were amazing huge and cooked perfect but that was it all other sides and extras were all sub par, the chef ...

Fordeler: Loved everything about the lodge, restaurant, pool and facilities!'

Ulemper: Little farther out than we anticipated

Fordeler: The room is big and very homey with very nice golf course view. They also provide complete facilities, many activities and great food. Definitely will come back again!

Ulemper: Did not direct us to what building to go to. Charged me for using the weight room without telling me and I left some shoes there and they wanted a credit card to ship. Paid a lot of money to stay ...

Fordeler: Our room was decorated nicely with upscale furnishings and clean. We had our own private balcony with comfortable outside furniture. It was wonderful to come back to The Lodge in the afternoon and sit...

Ulemper: Small complaint here, the restaurant had steel cut oats on the menu but when I tried to order I got a lot of excuses. They cook the oats in milk. I asked about almond milk and was surprised that they ...

Fordeler: Good value for your money. Very nice accommodations, room was 50% larger than a typical hotel room. Enjoyed the large balcony and view of the golf course. Hotel is very quiet, with excellent pool, ...

Fordeler: Beautiful property. Amazing amenities. Clubhouse and pool area were beautiful. Golf course was excellent and a challenging course.

Fordeler: The staff was friendly and went out of their way to make sure our stay was memorable. The rooms were awesome with beautiful views of the golf course and pikes peak. Close to tourist activities but felt like you were remote and private for relaxation.

Ulemper: Nothing

Fordeler: Quite,staff was helpful and accommodating.

Ulemper: I don't know

Fordeler: Location

Ulemper: Clogged sink, An additional surprise 2.5%/day historical build tax sprung on us at check-in (which was on top of the 11.03% sales tax and the $10.00 a day city tax expected and shown in the ...

Fordeler: Bartender working on 2July2017 at around 930pm (I cannot remember his name, glasses) was very personable.

Ulemper: Nothing.

Fordeler: My daughter and I were traveling through Colorado Springs and stayed for 2 nights. The hotel itself is FABULOUS! I love the decor in the rooms - and we had a corner room with 2 windows giving us a ...

Ulemper: I love Colorado Springs, but, honestly, they really need to work on revitalizing the downtown area. There were so many homeless people walking around. I never felt unsafe (but we didn't go out ...

Fordeler: Staff was very friendly and helpful! The location was perfect for restaurants and shops!

Ulemper: Nothing - it was amazing

Ulemper: The actual price paid was about $13 higher than what booking.com quoted.

Fordeler: Nicole was a tremendous help, excellent customer service.

Ulemper: Booking.com lost our reservation, but Nicole took the time to take care of us. She saved our trip, going through the trouble to secure us a room, and doing it with a smile.

Fordeler: Very good location !!! It is very recommended this hotel .

Fordeler: Best part were the comfort of the beds.

Ulemper: Disappointed in the size of the room. For a room with a king size bed it was very small. View was of a brick wall.. Someone also needs to clean the kitchen. We went to the brunch on Mother's Day. I saw the kitchen as we passed to go to the back room where the food was located. If I saw the kitchen before we made plans, we would have never eaten there. Filthy, absolutely filthy. Gordon Ramsey would have a field day...

Fordeler: I loved that there was a restaurant connected to the hotel. It was so convenient and delicious.

Ulemper: The parking could have been a little more reasonable.

Ulemper: No breakfast buffet on Sunday morning befor 1030...

Fordeler: Location / reputation

Ulemper: It was a suite... had no refrigerator, dishes, microwave...no late checkout .very poor advertising callimg it a Junior Suite

Fordeler: The staff was extremely service oriented. You can tell they hire or train well. Good food, great view and a beautiful room to celebrate our 10th wedding anniversary!

Ulemper: We have no critical feedback. It's a beautiful property.

Fordeler: Spectacular View

Ulemper: It snowed the night we were there :(

Fordeler: The Bell man named Kevin was so welcoming and he took exceptional care of us. He went out of his way to make sure we were happy!

Ulemper: We didn't like the location of our original room #131 because of construction. So Kevin said he would talk to the front desk and get it changed and he did! Room #209 was perfect!

Fordeler: This was a beautiful, spacious room for a very reasonable price. It was a great retreat after hiking and biking beautiful Colorado Springs all day.

Fordeler: The view was absolutely beautiful from the door to miles away looking out the back door of our room

Ulemper: The staff looked down on me based on my physical appearance

Fordeler: Everything about this hotel/resort is fantastic .. the views are amazing and the staff is wonderful. I love the atmosphere .. I have stayed here before and been so so pleased. Stay on the first ...

Ulemper: We were only there for one night and by the time we actually got to our room I noticed there was a weird smell. I called the front desk to let them know .. they offered to come and try to do ...

Fordeler: The bed was awesome. I actually checked the tags on the pillows so I could find and buy some for home. We had breakfast, on white linen tablecloths, by the huge stone fireplace. It was one of those &#...

Ulemper: I was irritated that after a long Saturday playing, enjoying Colorado Springs, we came home to the hotel and the bar had closed at 10 pm! We were told that, next time, we could call ahead and ask for...

Fordeler: The view was beautiful!

Ulemper: One bar staff was not friendly at first, was very snippy on where we could sit. Maybe she was a little over worked

Fordeler: I've travelled all over the world and they have one of the best staffs service i've ever experienced!

Fordeler: Staff was great. Location was great. Views were spectacular.

Fordeler: Great rooms, staff, views, food, great everything! Definitely should've stayed longer.

Ulemper: They're doing construction on the 'spa' side of it, so we didn't get to use the hot tub. Big pity seeing as that's one of the main reasons we chose this hotel.

Fordeler: This hotel was more than I expected! Quite possibly one of the nicest hotels I have stayed, and the view is unbeatable! Breakfast the next morning at the hotel restaurant was delicious. Absolutely wonderful experience. Have already recommended to friends!

Ulemper: Dark roast coffee was the only roast provided in the room. Literally my only complaint!

Fordeler: Exceptionally competent, friendly and helpful staff, both at reception and those working in the breakfast area. Outstanding breakfasts; variety, quality, quantity. The hotel is next to two very good...

Ulemper: Some more seating at breakfast would have been helpful. There was only one elevator, which got very busy with people travelling just one or two floors. Perhaps if you put signs to the stairs at the ...

Fordeler: The breakfast offered many delicious options!

Ulemper: Nothing

Fordeler: Breakfast was always good & bed was nice, alittle hard but my spouse liked it.

Fordeler: Great stay

Ulemper: The hotel, room and breakfast

Fordeler: Super clean, beautiful decor.

Ulemper: Bed very firm.

Fordeler: Very functional in every respect: access, parking, wi-fi, rooms, breakfast, service. Staff tried hard to be helpful.

Ulemper: Location was not ideal as we had a lot to do in downtown Colorado Springs. A couple of rather minor gaps in service, such as changing the towels left in the shower.

Fordeler: Very clean. The staff was amazing.

Ulemper: Breakfast was a busy place. There were no open tables & chairs. We couldn't even get to the breakfast bar to see what they were offering for breakfast. We tried several different times to get in to eat & couldn't, so we left to eat breakfast elsewhere.

Fordeler: The staff was friendly and helpful. They made the stay great.

Ulemper: No food and room were great.

Fordeler: Best shower head ever.

Ulemper: The room looked clean, but smelled weird- not fresh.

Fordeler: Staff was great. Really friendly & helpful. I've stayed at 5-star hotels that did not have nearly the level of service we got here.

Fordeler: Everything! It was clean, staff was friendly, AHH-MAZING breakfast. Best hotel by far on our trip to Colorado! Thank you!

Ulemper: The only thing was our room didn't have a bathtub...our 3 year old hates showers but she survived

Fordeler: The room was spacious and the bed was very comfortable. I particularly liked the window seat. The hot breakfast was very good and had a nice variety each day. The hot tub was so relaxing after daily ...

Ulemper: The accessible bathroom in our room had a tight corner when trying to maneuver my husband's wheelchair. It was manageable, but it could have been designed a little better.

Fordeler: There was an excellent breakfast every day and it was always something different.

Fordeler: Staff was wonderful including general manager Kirsten breakfast was great.

Ulemper: Nothing

Fordeler: Nice variety of foods for breakfast.

Ulemper: No English muffins for breakfast. Sausage needed to be cooked more.

Fordeler: Staff was very helpful with giving directions to local sightseeing. Was nice starting out the day with having the complimentary breakfast instead of having to find another restaurant.

Ulemper: The only complaint is that the hot tub wasn't working for one night but having owned one for several years we are aware that things like that happen.

Fordeler: The hot tub was amazing an the balcony from the room.

Ulemper: The pool was chilly but the room it's self was warm but the water in the pool was kinda cold.

Fordeler: Hotel was immaculate. Excellent staff.

Ulemper: I booked room with 2 beds and a couch for 5 people through Booking.com. Staff told me I did not. 3 of my family decided not to stay so problem worked out but that should not be the way it had to ...

Fordeler: Different breakfast every morning

Ulemper: That they took so much money from us until we left

Fordeler: Clean room, comfortable bed, attentive and pleasant front desk attendant. Nice breakfast.

Ulemper: Just a little suggestion. You have all the ingredients to make breakfast burritos. Why not include soft tortillas in the breakfast area?

Fordeler: Everything was fine great

Fordeler: Great location. Easy to get to the main attractions in Colorado Springs. Staff was very nice, and helpful in recommending restaurants.

Ulemper: The swimming pool water was too cold for us to swim. We used the spa when it was available instead.

Fordeler: Nice clean property with large parking area. Good dining options nearby. We ate at Cheddars and the food was great. The breakfast area of the hotel is larger than most and we really enjoyed the fresh ...

Fordeler: Cleanliness. Awesome breakfast.

Ulemper: Internet connection was okay. Not reliable at times.

Fordeler: Staff is exceptional.

Ulemper: Bed is not very comfortable.

Fordeler: Amazing service and facilities. Staff friendly and committed to the customer satisfaction!!!!

Ulemper: Nothing. Hotel dont need no improvements.

Fordeler: Walking distance to the arena!

Fordeler: The service (Carolyn) in the breakfast area was very accommodating and helpful.

Ulemper: The light over the bathroom sink needs a new bulb.

Fordeler: Nice, new hotel. Good location. Easy walk to convention area and numerous entertainment and food places.

Fordeler: I was there for 4 days and the entire staff was helpful and friendly. Very clean. Nice to have access to Internet and printer to arrange flights and car rental info. Always fresh coffee.

Ulemper: No

Ulemper: AC too loud even from the neighbour rooms.

Fordeler: Everything went well

Ulemper: The heated breakfast items were a little cool when I got there about 7:30-8::00 but still eatable. The worker in that area were very attentive anb keep the trays full.

Fordeler: This was the overall best hotel we've ever stayed at. The staff was fantastic, the hotel very clean and well kept. It was in a wonderful location as well. I know that's a mouthful saying best ...

Fordeler: Location

Ulemper: Room smelled of smoke

Ulemper: Breakfast staff member using same towel to clean everything with

Fordeler: The bed was super comfy warm cookies friendly staff loved everything

Ulemper: The hot tub wasn't hot

Fordeler: I liked the way OnStar was able to tell me the location of the hotel in relation to the highway we would be traveling out on the next day. She was able to look at a map and pick a hotel, in the ...

Ulemper: We also have the Hilton Honors app and was surprised to see the room about $17 less on the app than the Priceline cost that she quoted us.

Fordeler: Really nice hotel. Room are nice and big.

Ulemper: Couldn't get a receipt for my stay. They clerk said they don't print out our bill.

Ulemper: Price too high

Fordeler: Excellent service, friendly staff, evening free food, coffee all day at reception, efficient coffee makers in the rooms, the huge size of the rooms & the free shuttle to local shopping malls!

Ulemper: Not enough variety on a daily basis

Fordeler: locations of the hotel

Ulemper: cleanness and comfort

Fordeler: locations

Ulemper: cleanness, comfort

Fordeler: Breakfast had good selection of food.

Ulemper: I booked a handicap accessible room. I had to tell desk clerk that I needed handicap accessible after getting key for one that was not. Desk clerk then told me to go around to side of hotel to use ...

Ulemper: The male food server is not a happy camper. You can tell he does not want to be there at all. A very unhappy person.

Ulemper: Busy place, no parking had to park across the street

Fordeler: Great Thursday eve happy hour.

Ulemper: Dirty ceiling fan and shower, fridge froze my apples, empty egg pan at breakfast, batteries on remote needed changed. Too much money for that.

Fordeler: I loved our suite. Very nice, clean and roomy with a diswasher and full sized refrigerator. Large complimentary breakfast also. Helpful staff. Nice outdoor pool.

Ulemper: Only one small complaint - would have liked a vent fan in the bathroom. Everything else was excellent.

Fordeler: Staff and bed

Ulemper: Bought tickets listed at $129 online,just looked at charge on debit card and I was billed 170!!! total rip,off! never recommending or going through this stupid website again! Very unhappy

Fordeler: The hotel was clean, staff was friendly, view of the mountains was beautiful. Would recommend this hotel to family and friends.

Ulemper: The bed was a little uncomfortable - could not adjust the settings on my bed. My daughter liked her bed and thought it was comfortable tho.

Fordeler: Nice breakfast. Great room.n

Fordeler: Nice staff, pool was great, overall great place to stay

Ulemper: Room had a smell when you walked in, we were not in town for the airport so it was a bit far for things to do. Still most things were 15 to 25 minutes away, bistro in hotel was so so

Fordeler: Free drinks. Onsite restaurant very good. Excellent breakfast buffet.

Ulemper: Hot tub full of blowing leaves.

Fordeler: The hotel has Sleep Number beds and very large rooms.

Ulemper: My only issue was, of course, the first bed I chose the Sleep Number unit did not work. However, the other bed worked fine. I alerted the housekeeper who with notify maintenance.

Fordeler: The bed was comfortable. Close to airport.

Ulemper: The beds were hard

Fordeler: I thought the staff was very friendly. Temprapedic bed was amazing.

Ulemper: I didn't like that Bacon wasn't amnoption at breakfast. We saw another family with it and it looked like you had to ask for it. I also thought there should be more breakfast options. Maybe ...

Fordeler: Close proximity to the airport

Ulemper: Noise levels.

Fordeler: Loved the pillows!

Ulemper: My room was a bit unclean.

Fordeler: Cozy and comfy beds, great pool and workout room! The staff is very accommodating and the breakfast is good! Nice area!

Fordeler: Close to the airport and friendly staff.

Ulemper: Advertise 100% smoke free and the first room we walked in to reeked of smoke so they moved us straight away but it took 20 mins. Bed had a hollow init but was otherwise comfortable. Had the salmon ...

Fordeler: Very clean rooms. Dining room food and server the first night was excellent. We ate at other locations while seeing local attractions but food was delicious right at the hotel. Front desk staff was ...

Ulemper: For some reason the room key wouldn't open the exercise room. I was running late so didn't pursue more help. On July 5 the at 9:37 am we went down stairs for breakfast but wanted some thing ...

Fordeler: Staff was very helpful

Fordeler: Everything!

Ulemper: Nothing

Fordeler: Close to the airport. Within minutes. After flying all day it was nice to get into a room so quickly.

Fordeler: Easy access to airport. Free shuttle service. Staff extremely helpful. Excellent breakfast but expensive.

Fordeler: The restaurant staff and room service staff were so nice and attentive.

Fordeler: Nice stay

Ulemper: Wifi

Fordeler: Was clean

Ulemper: Not worth paying more than somewhere for way less and was over charged

Fordeler: Love having the restaurant and bar in the hotel.

Ulemper: Room equipped for disabilities. Could not easily bathe. Shower dripped on me while taking a bath.

Fordeler: The room was big enough.

Ulemper: The bed was uncomfortable. The hotel wasn't in the best area.

Fordeler: Very comfortable beds, very clean room

Fordeler: Breakfast was excellent and the staff was very friendly.

Fordeler: Breakfast was GREAT!! The room we had was VERY nice and clean. It was a great place to come back and relax after hiking in the mountains.

Ulemper: I can't think of anything that I didn't like.

Fordeler: People were friendly, large rooms for family. Outdoor pool was great. Hot breakfast included was also a plus.

Ulemper: The bed was lumpy

Fordeler: Room was very comfortable and staff was friendly. The Hotel was conveniently located for our trip.

Ulemper: The price was more than I wanted to pay for a short stay and the parking lot was tight for large vehicles.

Fordeler: Cleanliness

Fordeler: The breakfast buffet was excellent. We had a king studio and it had everything we needed. It was great to have a kitchen. The room was very clean.

Ulemper: The location was a little bit too far north from the attractions. It was located in a business park surrounded by apartments which was odd.

Fordeler: Their breakfast was put standing. Free cookies. Staff great

Fordeler: Breakfast was hot. Cooks were on top of it. Called for more pillows and they were delivered fast.

Ulemper: Held parents responsible for their children. Runnning hall ways all night. Banding on doors, prank callings. Also went to find thd pool and I could hear a couple housekeeper cursing. Also all staff ...

Fordeler: Big room had a kitchen & living space for kids to play. A big closet & plenty of drawers to store our clothes. The bathroom is decently sized and shower is very comfortable. The pool is slightly heated which was good when the kids want to swim in 60 weath

Ulemper: The beds are slightly uncomfortable, but we're used to a Tempurpedic at home. The AC would kick off sometimes in the middle of the night which made for a hot awakening. The hotel kept the hallways at 73 degrees which made it hard to keep the room cool.

Fordeler: Nice hotel but staff problems.

Ulemper: Seems understaffed. Bartender at happy hour was also the cook, so very slow service. Breakfast bar undersuppled with plates.

Fordeler: Hotel was clean. Rooms were comfortable. Nice area to print boarding passes. Breakfast was good ( not too healthy).

Ulemper: Room was right over bar. You could hear voices and hear staff all night long. Employees congregate around the coffee area in the afternoon or evening. Pillows were flat. No hot water in bathroom sink

Fordeler: Loved that it is near Garden of the Gods and that breakfast was included. The staff did a nice job! Liked the view from our room.

Ulemper: The noise from the large air conditioners, which were right outside our window, were so loud we had trouble sleeping. Finally had to take Tylenol PM to get to sleep. Thank goodness we had it on hand...

Fordeler: Breakfast was good and you could get starbucks drinks too!!! Like a noon checkout time also.

Ulemper: Breakfast area was congested on two of the four days. Food was very good.

Fordeler: Free fruit and flavored water

Ulemper: Our pullout couch had used linen from previous person. Our view was two large A/C units and our window opened into units

Fordeler: Beds were very comfortable. The room was well set up.

Ulemper: The pool was cloudy. A bit off putting.

Fordeler: Hotel was fine, comfortable and a good experience

Ulemper: The a/c in the room rattled a little and the darkening curtain in the room had some holes in it so light could come through. It wasn't too bad, but not what I expected from a 4 star hotel.

Fordeler: Location was good. Next to a gas station and a few restaurants. Which made was convenient.

Ulemper: No usb outlets. Bed was uncomfortable. Our room had no bathroom counter, just a pedestal sink. It had a small sink and counter(the only counter) next to the living room area. No microwave either. It ...

Fordeler: Staff was very friendly and the breakfast choices were excellent.

Ulemper: Rooms were a little tired and bathroom light was very dim. Highway traffic a bit noisy

Fordeler: The staff was fantastic. They went out of their way to make our stay comfortable. Front desk staff amazing. I wish I could remember all their names.

Ulemper: I would have liked a bathtub. I requested but either none was available or this hotel doesn't have.

Fordeler: We went up there to have an over night stay and it was ok but my hubby was having a serious procedure at Penrose and we asked about our hospital discount and it was only worth 20 bucks off or so and ...

Ulemper: Better discount rate when ur up there for a scarey set of testing and worried already. My husband is a TBI survivor and needed some special test so would have been nice not to worry about expensive ...

Fordeler: I enjoyed the breakfasts in the morning. The hotel was very clean as well as the rooms. The beds were very comfortable, the best night sleep. The staff were very friendly and helpful.

Fordeler: The staff was great and friendly

Ulemper: The bathroom was pretty tight. It was hard to shut the door while in there

Fordeler: The convenience of location. The wonderful athletic facilities

Ulemper: Room needs some redecoration

Fordeler: Nice to have the added breakfast. The featured event 'the car flying over the fence into the pool' Fun to watch but thankfully no one hurt and the clean up was very fast 'thank you&...

Ulemper: The covered pool should be eliminated from the web site/brochure/advertisements until available.

Fordeler: We really enjoyed the kiddie pool and splash pad.

Ulemper: Breakfast took over an hour to serve. A waffle. Poor kitchen management.

Fordeler: Parking lot security

Ulemper: The rooms did not match a four star rating!

Ulemper: Alot of hidden fees,and for the price it was an awful experience.

Fordeler: Great view and location. Very close to the zoo which is a must see. This is our second time here and we will stay again.

Fordeler: It was quiet, not many people.

Ulemper: Hidden fees. Ran the room up close another 100$. Shame shame shame

Fordeler: Staff was nice. Beds were comfortable. Pools were warm enough for us and spa was nice. We did have a good food and service at the golf club.

Ulemper: The price of the resort didn't live up to the service that was expected. Management did not adequately staff the resort to deliver the expected service required for room prices. We have a few ...

Ulemper: The garbage cans were not emptied and the lotion replaced when the room was cleaned after our first night.

Ulemper: The room was maybe a two diamond value. Not worth what I paid.

Fordeler: Nothing, The staff angered me so much the entire experience was tainted.

Ulemper: They required $250 deposit for one night. I used cash. They stuck it in an envelope and dropped it on a desk. They were upset when I asked for a receipt and told me to trust them. When checking out they didn't offer to give it back. I had to insist.

Fordeler: Excellent bed and foam pillows. Easy and quick check in!

Fordeler: The staff was very friendly and ready to help. Not only the room, but the whole hotel was clean.

Fordeler: My mother and I stayed at this hotel for over a week. We really liked it; the rooms were spacious, clean, quiet and very comfortable. The staff was very professional and always eager to help in ...

Fordeler: Good position to get around

Ulemper: Less noise

Fordeler: Starbucks Verona Coffee! both USA today news paper and the local press plus the WS journal!!! The bed was excellent as was the rest of the furniture.

Ulemper: very disappointed in the quality of the towels. Very shabby. The confusion of the pre-pay breakfast: I was ill informed of your 'tradition' when it came to this, I also felt that the price...

Fordeler: I enjoyed the cafe in the morning for breakfast, they did a decent job and I particularly liked the calorie count was beside each menu item.

Ulemper: Happy hour pricing was ridiculously high, evening bartender was very nice though.

Fordeler: Warm greeting from a friendly staff, the hotel and room, and location.

Ulemper: no

Fordeler: Excellent staff, great breakfast, Pool was nice.

Fordeler: One night stay everything was excellent

Fordeler: Comfortable bed, very clean

Ulemper: No complimentary breakfast. I was surprised for the cost of room breakfast wasn't included. Breakfast was over priced for the quality.

Fordeler: Colorado Springs is a bit of a sprawl so no location is going to be all you could wish for - but this was close to Garden of the Gods, Seven falls and the Cave thing. Hotel was clean and functional.

Ulemper: The hotel is pretty identikit and soulless. The bar area just makes you want to find somewhere else to be (luckily there's a great bar/restaurant across the car park). It's a drive to get ...

Fordeler: The beds were very comfortable. The lobby was relaxing. I sat in front of the fire and read while my teenage son swam. We enjoyed our stay.

Ulemper: The hotel was a bit outdated. Things needing repair were evident throughout the hotel. I also didn't care for the $50 a night deposit. I understand a deposit for the entire stay, but not for each ...

Ulemper: I'm assuming the beds are all the same from room to room so with that said the beds were horrible.

Fordeler: Bed was nice. Staff friendly & helpful

Fordeler: Location to major highways and area attractions. Staff were helpful, pleasant, and seemed to like their jobs. Nice breakfast selection including omelet station.

Ulemper: Hotel restaurant is all right but needs some attention. Manager seems overworked and tries his best to accommodate guests.

Fordeler: Breakfast was amazing they had an omelet station, waffle maker, French toast, the whipped cream was divine. The wait staff were extra friendly. The room was very nice, the view in our room was of Pike...

Ulemper: When we checked in, the man told us that there would be a 50 dollar per night hold on our debit card, which would've been nice to have spelled out very clearly on the website, that was $150 worth ...

Fordeler: Exceptional breakfast - made to order! Very comfortable accommodations. Great waitress service in the evening.

Fordeler: the chef making the eggs ( I wanted over easy) he was AWESOME and so polite!! the beds were SO COMFORTABLE and I loved the shower!!! the waitress's in the restraunt are just simply polite and ...

Ulemper: no elevator on second floor...and my friend is handicap so it would have definitely helped :(

Fordeler: Enjoyed the indoor courtyard which housed the pool, restaurant, numerous sitting areas and the choc chip cookies.

Fordeler: Breakfast was excellent. Restaurant and bar were excellent. The staff was excellent, always willing to help.

Ulemper: B wing back door would not shut properly. Carpet in halls could use some updating.

Fordeler: pros-clean and nicely updated (small) room for 4 breakfast very good/restaurant and happy hour very good great service at pool area-pool towels-kids loved the pool-great relaxation/...

Ulemper: could not get the free wifi to work-asked for help but still unsuccessful parking lot-cars parked directly outside our window pool was cloudy

Fordeler: We were just driving through so just a one night stay, would have liked to stay longer. Great customer service and very kid friendly.

Fordeler: we spend only one night there. Breakfast was amazing, and the bed was very comfortable. The room was specious.

Ulemper: The toilet was not working properly, it was running all the time and it needed 2 visits of maintenance to fix it. Also the carpet was not clean.

Fordeler: The young lady from Tennessee who served the food.

Fordeler: The breakfast, we both thought was something you shouldn't miss. The staff was very pleasant throughout the hotel, the kitchen staff was outstanding!

Ulemper: We were not fond of the location, that being said it is an older hotel and things tend to build up and move over the years. We had no issues during our stay and would have no problem staying here again, especially for money spent vs. what you get.

Fordeler: Had a fairly good breakfast which was included in the room rate!

Ulemper: WiFi in the room was not always working well and not stable!a

Fordeler: Everything

Ulemper: Nothing

Fordeler: The bed was wonderful Shower head

Ulemper: No elevator Lavatory way too small Bathroom small

Fordeler: They served the BEST breakfast I have ever gotten--green chili!!!

Ulemper: The room was small and expensive, compared to the Best Western Outlaw Inn in Rock Springs WY that we had stayed in the night before (but they didn't have green chili omelets). The 'gift bag&...

Fordeler: Adequate breakfast, many choices

Ulemper: mold on the ceiling above the bathtub

Fordeler: easy drive from the airport

Ulemper: No Elevator - was given room on first floor, had to carry heavy suitcase up the stairs - go to the room and maintenance was working on the toilet. Was told to wait for the room. I Was unhappy and ...

Fordeler: My grandson liked the pool

Ulemper: To close to highway 25 to noisy

Fordeler: The swiming area was awesome

Ulemper: Beds were a little hard

Fordeler: Our stay was very comfortable and clean. The breakfast was equally good and the staff was very considerate and helpful.