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It was a struggle to get your room cleaned. They were constantly out of towels, washcloths, and toilet tissue! The front desk staff were rude and untrained in customer service. The breakfast was nasty. Looks are deceiving! The website showed a gorgeous hotel but those pictures must be years old. It is run down.
Hotel was in a bad area of town where a shooting occurred over night and several vagrants hung about! The bedding and carpets were disgusting, but the staff was courteous. The breakfast was good. Kayak had as a three star but the agency that booked it rated it as two stars. I would give it 1 and 1/2 stars.
close to my destination, staff very friendly and helpful bathroom too small for two or more people. lobby floors not clean, elevator too small
Friendly staff The rooms were in need of a huge renovation. They were musty smelling, odor, bugs, water stained/damp walls with rippling wall paper separating from the walls with mildew and mold, just overall dirty!
Staff were friendly, but at times unable to do very much to make it look like there was much organization or effort in place. There was a dip of several inches in my bed. The plates and utensils at breakfast were styrofoam and other non-recyclable plastic. It wasn't clear that the hotel is aware it serves people who have business across the highway and no car. That's what the shuttle is for. It shouldn't take forever to get it organized.
Received a confirmation saying my reservation was all taken care of and arrived to a rude front desk clerk with no reservation on file. No room to stay in after traveling out of state
The beds were comfortable and the hotel is centrally located close to the highway. The complimentary breakfast was really good and worth the money spent on the hotel
New comfortable beds. Older hotel but they are working on it. Should close down and complete the remodel. Pool area was poorly lit and was somewhat under construction, like the whole area. Hotel lay out was confusing. It was two hotels I one.
Lobby, breakfast food and seating area HVAC very loud. Walls, door, and windows let sound from outside and hallway into making room quite noisy. Doors slam too causing even more noise every time someone went in or out of a room. Back parking lot was snow/ice covered, very slippery--obviously not plowed after recent snow.
The staff was polite. The building was seriously dirty and badly maintained. The hallways had dirty sticky floors and walls covered in scuff marks and holes. The room smelled mildewed and the carpet had stains, but the sheets were clean. The bathroom was so so- the lift switch had grime in it and would spark when the light was turned on. The whole building looked run down as if it was let go and maintenance was not a priority.
Value Old, run down, not well maintained.
Wifi was out first two days of my stay. Building run down DIRTY if I hadnt prepaid I would have checked out after first day. Staff was unaware of who even managed the place. Rooms were run down light bulbs out TV service was terrible. Mildew smell and very noisy due to tile halls. Maid service was late and rude "you have to get out of the room while i make it otherwise it wont get done" Dont waste your time or your money here!
convient location to attractions. very pleased, pool and hot tub, breakfast excellent.
the rooms are huge with a sitting area separate from the sleeping area. 2 full bathrooms. GREAT hot breakfast. Location close to freeway for easy access.
Full breakfast was really good!
The room had 2 rooms and two bathrooms.it was very clean and easy to find..right off the highway.it was 100% smoke free.the staff was very nice and helpful giving us directions.had pool and hot tub.nice full buffet breakfast.
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The mattresses rolled to the middle, uncomfortably. We switched rooms after 1 night and they weren't much better. Would have probably looked for other accommodations except we had paid in advance for several more days, didn't replace towels or bath mats.
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The girl at the desk was really nice and friendly recommending a few local places to eat.
Size of room the room was 2 converted to 1 Serviceable.. if you are taking a family vacation and can afford a little more I would stay somewhere. Free breakfast was a let down and there were random people cuttig through the parking lot from the highway
The breakfast is nice. Not super helpful staff. Average.
Luck of the draw! We had a spacious two room suite - living room, bedroom, and two baths. Although it was a little dated, it was very comfortable with excellent beds. This hotel shares pool and breakfast room with aArion.
The staff was very nice and accommodating. This hotel is right in downtown Colorado Springs and is in walking distance to some great restaurants and bars. You definitely get what you pay for. The room we stayed in wasn't terrible but it wasn't the nicest either. The fridge didn't work and there was no remote for the TV but, hey, all we really wanted a place to lay our heads for the night and it certainly sufficed.