Ciudad Juárez Hoteller

Fordeler: excellent buffet staff is very friendly and accommodating , room quality is outstanding very clean.

Ulemper: the buffet is billed separately it is not included with most reservations not a big deal onsite it was 234 pesos

Fordeler: Bed was very comfortable, and overall room was very clean. Great presentation. We ordered room-service and the food was outstanding! The bellboys were awesome, very helpful and friendly (can't say the same about the rest of the staff) The gardens and pool are beautiful, clean, and family friendly.

Ulemper: Jacuzzi was cold, had to ask for it to be turned on however after about an hour it was only a bit warm. Also having to leave an ID to borrow towels for the pool/Jacuzzi I thought was odd and felt a sense of distrust from the hotel. The vent in the restroom was not working, I mention this to the cleaning lady and she said simply that there was no air available in the restroom. The staff was courteous but not as friendly as I would expect, I have previously stayed in Hotel Maria Bonita and the staff there was much friendlier, no matter where we turned all the staff would say hello and asked if they could be of assistance. In Lucerna we had to ask for any help, some of the staff didn't even acknowledge our presence.

Ulemper: This was false advertised as being in America and I didn't stay there because I had to rebook a hotel that was in AMERICA. I want my money back. It's not in El Paso which is what I typed in. Beware.

Fordeler: Amazing staff and service. Fell in love with the bar and the restaurant food was delightful. Wish I could have stayed for my entire trip!

Ulemper: The rooms were typical hotel rooms. The location was terrible for what we were there for. They have 2 hotels and it wasn't explained on kayak. Reserved this one but sadly had to leave early since we had business to take care off and we needed somewhere closer to stay.

Fordeler: Stemningen

Ulemper: Very unclean, beds very uncomfortable, no hot water, beds were stinking and not clean with some ugly liquid spoiled over the sheds. This is my last time I will visit this hotel.

Fordeler: The staff was very friendly and helpful. The facility was very nice and comfortable. Safe parking lot as well and safe property.

Ulemper: Access to the hotel is a little difficult as the streets to cross are very high traffic areas without proper signals or traffic control.

Fordeler: Breakfast

Ulemper: Should have longer breakfast hours on weekend. Hotel overpriced

Fordeler: They had a restaurant down stairs so I didn't have to wander far for food at random hours. Close to the mall and the US consulate along with the Medical center and the biometrics place. Very friendly and great service.

Fordeler: This is my second time staying at the hotel. The staff is very nice and the hotel is clean.

Ulemper: The morning breakfast is very poor. The hours are only 7-9 a.m. If you are on vacation or you were out late the night before, you will miss the breakfast. When I was there the first time, which was in February 2016, the breakfast was better. Now it isn't worth it. The food is poor quality and minimal selection. Also, the hot tub in the pool area wasn't working.

Fordeler: Me gusto la alberca y el jacuzzi la limpieza del lugar y lo amables q son.

Ulemper: Lo único malo fue que el transporte al aeropuerto no esta disponible para todos. Solo hay 3 corridas y si hay una compañía de varias personas. Tienes que pagar taxi y es muy caro.

Fordeler: The hotel amenities were very nice, very clean, there is a nice Spanish style to the hotel. It has a very elegant, relaxing feel to the hotel. The staff was also very accommodating of my children, even going so far as to straighten our pack-n-play, which we had brought from home, every day.

Ulemper: There is not a refrigerator or microwave in the room.

Fordeler: Staff was awesome and Accomodating. When we had to extend our stay for unseen circumstances, they easily extended our reservation and let us pay per night. Several that we met during our stay said that it was the best hotel within walking distance of the consulado. If you get tired of Mexican food (we did), there's a Texas ribs place on the same corner. Real food (not deep fried) prepared in an American style. Yay! Definitely check out the bar recoveco in the hotel for a quiet place to hide in the afternoons when you need to get out of the room. The outdoor patio is wonderful on breezy nights with a pina colada or margarita.

Ulemper: A little confusion in pulling up the booking from booking.com when I called ahead to confirm. Not all the consierge have access to those who booked online. The pool is a little TOO warm for my tastes. Restaurant Service can be slow at times, so be sure to not be in a rush. .

Fordeler: Eneste som var tolerert frokosten.

Ulemper: Treningsstudioet er forferdelig. Alle de fleste alt utstyret er ødelagt. Og det var ikke ødelagt , ville sjokkert meg mens du bruker den. I de fleste av de ansatte var uhøflige.

Fordeler: De ansatte var svært vennlige og imøtekommende.

Fordeler: Hotel is clean and centrally located for business at the US Consulate in Ciudad Juarez. Continental breakfast and evening snacks/drinks are complimentary and great quality. Staff were very professional and superbly helpful.

Fordeler: My husband and I chose this hotel because of its price and location. We loved the fact that it was close to the consulate and to the clinics. Everything was within walking distance. We were literally in the same parking lot of 2 restaurants and minutes away from shopping. The employees were always polite and welcoming. Most importantly we felt safe in a new city. The price was fair and the breakfast were good.

Ulemper: As soon as i walked into the bathroom and closed the door i noticed a dead spider and pieces of trash on the floor. We were the for 6 day in total. On the third day we had housekeeping clean the room. Whoever did it just made the beds she did not clean the bathroom or vacuum nor clean the headboard/mirror of the bed. What I hated is that she left the curtains wide open. (Mind you we were on the first floor right infront of the parking lot.) If anyone wanted to walk up to the window and see our luggage and other personal items. We were out of the room for almost 9 hours, who knows how long the curtains were open for. Oh and I wish they would add the option of water to the vending machine. Other than that i would recommend this hotel.

Fordeler: I highly recommend this hotel because the staff is super polite and courteous. Our hotel room was clean and its location is great; its walking distance from the american consulate, restaurants, and a shopping mall. My wife and I enjoyed our stay at microtel.

Ulemper: Our room smelled funky, the breakfast was OK, I paid close to $400 dollars not pesos but dollars for 5 days. Which I thought was a little steep.

Fordeler: For the purpose I went everything was really close for me . The staff was really helpful especially the drivers

Ulemper: The TV cable went out for at least 16 hours

Fordeler: Excellent breakfast

Ulemper: ALWAYS full, so make sure you have a reservation.

Fordeler: Really really nice people, close by consulate, breakfast monday through friday, confortable rooms. Staff helpfull and knowledgeble would highly recomend and would stay again. Hotel shuttle to DHL

Ulemper: Had to be asking and constantly reminding them for clean towels when showering, also all there towels were really old. Only one washer and dryer in the whole hotel, they should have more. They should offer the shuttle to WALL-MART again. They stopped taking people to wall-mart

Fordeler: Staff was extremely helpful and knowledgeable! Best location by far if you are in Ciudad Juarez for Consulate interview. Nothing too fancy, but was nice and clean. Would highly recommend. Within a block walking to clinics, fingerprinting and consulate. Shuttle at hotel to take you to pickup your DHL package or take you to Wal-Mart if you are needing anything that you left behind. Made a stressful experience much better. Thank you!

Fordeler: Clean, is within walking distance to everything you need if your going to consulate

Ulemper: Breakfast could be better