Ciudad Juarez Hoteller

It's location is the best. It was close to everything. I felt very safe. The staff was very friendly. Very inexpensive. Great value for my money. Very few amenities. I had to open the window because the AC was not turned on. But it was great for the price.

excellent buffet staff is very friendly and accommodating , room quality is outstanding very clean. the buffet is billed separately it is not included with most reservations not a big deal onsite it was 234 pesos

Bed was very comfortable, and overall room was very clean. Great presentation. We ordered room-service and the food was outstanding! The bellboys were awesome, very helpful and friendly (can't say the same about the rest of the staff) The gardens and pool are beautiful, clean, and family friendly. Jacuzzi was cold, had to ask for it to be turned on however after about an hour it was only a bit warm. Also having to leave an ID to borrow towels for the pool/Jacuzzi I thought was odd and felt a sense of distrust from the hotel. The vent in the restroom was not working, I mention this to the cleaning lady and she said simply that there was no air available in the restroom. The staff was courteous but not as friendly as I would expect, I have previously stayed in Hotel Maria Bonita and the staff there was much friendlier, no matter where we turned all the staff would say hello and asked if they could be of assistance. In Lucerna we had to ask for any help, some of the staff didn't even acknowledge our presence.

The ambience

The staff was very friendly and helpful. The facility was very nice and comfortable. Safe parking lot as well and safe property. Access to the hotel is a little difficult as the streets to cross are very high traffic areas without proper signals or traffic control.

Everything was great. I only stayed for 1 night so i didnt get to experience the hotel. I will be planning to stay this location in the near future.

Location and staff

The hotel amenities were very nice, very clean, there is a nice Spanish style to the hotel. It has a very elegant, relaxing feel to the hotel. The staff was also very accommodating of my children, even going so far as to straighten our pack-n-play, which we had brought from home, every day. There is not a refrigerator or microwave in the room.

They had a restaurant down stairs so I didn't have to wander far for food at random hours. Close to the mall and the US consulate along with the Medical center and the biometrics place. Very friendly and great service.

Me gusto la alberca y el jacuzzi la limpieza del lugar y lo amables q son. Lo único malo fue que el transporte al aeropuerto no esta disponible para todos. Solo hay 3 corridas y si hay una compañía de varias personas. Tienes que pagar taxi y es muy caro.

Tiene un gimnasio y te ayudan en todo Son muy atentos

Amazing staff and service. Fell in love with the bar and the restaurant food was delightful. Wish I could have stayed for my entire trip! The rooms were typical hotel rooms. The location was terrible for what we were there for. They have 2 hotels and it wasn't explained on kayak. Reserved this one but sadly had to leave early since we had business to take care off and we needed somewhere closer to stay.

The extra services the hotel offers were unexpected but very convenient. Free taxi and breakfast saved a lot of money. The bed was uncomfortable to sleep in when more than one person was involved. Otherwise it was very comfortable.

El servicio y el trato de todos Los trabajadores fue muy exelente y amable incluyendo el trato de Los choferes de el hotel que Te lleban y traen de todas tus citas dandote information de lo que nesesitas saber aserca de lo que nesesites. El unico problems es que el internet Para mi PC y telefono es muy pobre y se pierde la señal de Wi-Fi a todo momento.

Very cleand and everyone is very friendly. They have good breakfast options.

The last time i was here was for a few days during the week of 8/16. I had forgotten some important paperwork in the US and I think the overnight desk manager (*, *) did a great job trying help rectify my situation via fax machine. I mustve called the desk a half dozen times during that morning. He was very polite the whole time and never got upset or had an attitude problem. This was early AM (like 5am). I am from the Northeast US and its very refreshing to deal with people that seem to genuinely care if and when you need help. The free lobby internet is great to because they have a laser printer.

The staff was friendly and helpful The wifi was really slow

Its the best place to stay near the American consulate its close, secure, has taxis to we're ever you need to go, clean has food right there so if you dont want to leave, great experience thank you Wifi sucks, the only bad thing is the wifi connection.