Good elevator security, location, friendly doormen, the staff apologized for not taking care of my water problem or leaving a note. Didn't fix the loud banging noise when I used the hot water in the bathroom sink, mold in the shower drain, shower clothes line didn't work, no Boston papers available, coffee poor quality, Starbucks croissants were day old and cost $4+, I had a view over industrial Boston, obstructed by the gym. Even the gym faced away from the water.
Parking shoub be free.... One reazon i change to anotyer hotel.... But the night i stay was perfect.. Larry G
Hotel staff were excellent, helpful, and very accommodating when there was a mix-up with room assignments. We really appreciated their friendly and gracious service.
The online description advised on-site parking, it sure was, at $38 a day, I could have stayed at the Marriott down the road with free parking $38 a day parking, turned my $150 room into a $200 a night room after taxes, very deceiving
Good level of service and venue Pool is too far from rooms
Easy about 1 mile walk to back bay. Room smelled musty. First was given a room that wasn't cleaned properly. A shirt was in the corner of the room and a black mascara mark on the pillow. Then was moved to a room with a balcony which was nicer but still smelled musty and had eaten food(baba ganoush) left in the fridge. Housekeeping needs to improve! Will never stay again. Hyatt Regency in East Boston by the airport is way better!
Special thanks to Maria at the restaurant, and Roe, the omelette chef for outstanding service. Nothing.
Hotel is clean and comfortable, Free wifi. High parking costs
loved my room and the location!
breakfast was very good comfort parking was an additional coast. We had two cars $80 total you can hear what is going on in the whole way and next-door room
The staff are very nice and accomodating. Rooms are comfortable and include wifi. The restaurant is just ok
It was comfortable. The staff was awesome. It was run down and the parking was over priced considering there was a lot of empty parking spots and outside the city.
Fantastic Staff and accomodations. Great access to the T and Boston.
Expensive and smell of Chinese or thai or some sort of food as soon as you enter the hotel
The staff were so helpful, they accommodated all of our needs, room service was great, a bit pricey but the breakfast was good. Overall our stay was amazing. We have stayed before and came back because the motel is spotless the beds are clean and cloud like. We will be back again.
Staff was nice. Location is terrific for quick access to Cambridge/MIT Beds only so-so and pillows not great. Bathroom fixtures and amenities are also just okay. Walls are thin. Used to think of Meridien as an upscale brand, but this is just an average hotel.
All of the staff were so incredibly friendly and helpful. In particular, Daniel at the front desk and Paul at Sidney's. They went out of their way to give us insight and recommendations regarding the area and just went above and beyond in general. The king bed was very comfortable and the 3rd floor roof garden was beautiful! We had a view from our room and were so pleasantly surprised. We spent quite a bit of time in it and feel that it's a great selling point for the hotel. The hotel is very beautiful with spectacular modern lighting and art. We spent some time at Sidney's both eating and at the bar and found the food and drinks to be very tasty and reasonably priced. The breakfast buffet was delicious and had many options. The room could use some deep cleaning. The headboard, chaise, and pendant lamp had very noticeable stains on them. The air conditioner was very noisy when it kicked off or on, loud enough to wake us up during the night.
Nothing They overbooked me and told me the day of.
Room's are well furnished and clean Bed was above average comfort Lobby is ugly, even without construction Nothing stands out about the hotel.
itsclean and staffs are nice and friendly there was a baby and his parents livimg in the next room.the toddler was crying whole night so i could not rrst or sleep after a lomg flight there should be a separate floor for families with kids.
Very beautiful and comfy rooms. nothing
Excellent location. Right next to MIT and Novartis. 1) The temperature in the breakfast room was a bit COLD. It is a large room and one entire side is windows. I visited in mid-November. I wonder what it is like when winter sets in. 2) The water pressure in my shower was on the low side. 3) The fan in the climate control is noisy.
Staff were fantastic Construction going on in the lobby Lamps were ragged and stain on the sofa
Extremely nice facilities. Sharp hotel. Fantastic location / proximity to attractions
Omni Parker er et greitt sentrumsnært hotell, dog med de utfordringer dette innebærer. Hotellet virket, tiltross for at det var nyoppusset, svært gammeldags
Charmerende gammeldags "Grand Hotel" med flott beliggenhet og super service.
Et fantastisk hotell med atmosfære
Bath robes were a great addition
I travel a lot for both business and pleasure and I can honestly say that this is one of the nicest hotels ever! The place is beautiful, the food excellent, and the staff bends over backward to accommodate. no negatives
a bit isolated from things, was here for a wedding but really not close to transport or much else.
Everything. Starting with the deco going from the confortable rooms and ending with the amazing food.
Super location Lovely scent in lobby Great staff - upstairs and down 10am breakfast end. Went for a morning run so ended up at food court next door.
Clean and friendly
Great location and service was very good.
Proximity to river and adjacent to mall. Convenient for getting less expensive breakfasts - au pain dunkin donuts....... Housekeeping for room was so so
We chose the hotel thinking we had to bring our dog with us and this was pet friendly. Turned out we did not need to bring him. We were so surprised at how nice everything was. Well appointed, lots of little surprises like wine on arrival, reasonable parking that was good for several hours after checkout, everything spotless and tasteful and quiet.
Everything was perfect, like every minute of my stay.
Best sleep of my life
on the T very basic room for the price
I was very pleasantly surprised at the overall professionalism and courtesy of the staff. The location cannot be beat if you're visiting MIT.
wait staff in Champions was very good shortage of drawer space. lighting was awkward. bathroom was poorly laid out. amenities were not very good
Convenient location. Clean room. Very helpful and pleasant staff. It's shocking that for the price you pay for a room at a Marriott that Wi-Fi or wired Internet connectivity is not free. Really? Bathroom vanity was very small, too small for two people to be getting ready at the same time. The under-mounted bathroom sink wasn't installed under the granite, vanity top correctly...surprisingly low build quality or QA, again, for the price of a room at a Marriott.
Nice view, good shower, renovated lobby Room was old and unremarkable
Close proximity to T stop is ideal. Bed was lumpy, hot water in sink was dangerously scalding.
Location to the T- able to access the whole city from the hotel Room was small for price
All very clean. Great view. Great location 1. Only one drawer 2. No desk or desk chair 3. Lighting was strange. 4. No "instruction" sheet.
The location. They offered none of the amenities that typically are offered free at any other hotel I have stayed in. Very low value for the top money they ask for. I won't be staying there again on my next trip to Cambridge.
Location was excellent. The room was very nice and comfortable. Excellent farm to table restaurant and bar. Although they had a parking garage, the elevator to the lobby was out of order so you had to take the stairs and the stairs lead to outside the front entrance. Very inconvenient if carrying any bags from the car and also because of sub-zero temps that weekend. Also no in and out access for self parking at $40 per night. If you leave you have to pay again.
Location was great with excellent service and nice trait ants around in the plaza
Best Hotel in Cambridge/ location is perfect
The room was very drafty near the windows- lots of cold air coming in
The Charles is a perfect place to stay in Cambridge. It is well located, well designed with contemporary clean lines but still warm, and the Rialto is a fabulous restaurant in the hotel. We had a corner room which was quite spacious which we really appreciated as we were staying multiple nights.
Great location near the center of Harvard Square. Rialto is an excellent restaurant. Regatta Bar is great if you like jazz. Hotel is in need of renovation. New England shabby-chic means it's just a basic hotel in terms of cleanliness and room amenities. Bathrooms are seriously dated and in need of complete redo. Service levels are mediocre. Business center is a joke (1 computer and an attached printer). Prices are very high: you are paying for the location.
Everything is within walking distance as I enjoyed a glorious autumn afternoon. I browsed endless rows of books at the Coop, watched rowers glide along the Charles River and ran stairs at Harvard Stadium while the football team engaged in a spirited practice. When I returned to the hotel, the room smelled great. They must have a special scent. I enjoyed the organic soap, shampoo and lotion that came with the room. Henrietta's Table is great for breakfast / brunch, and I highly recommend The Harvest for dinner. A very nice stay.
One great thing about Harvard Square is the high energy and bustle, especially when school is in session. What makes The Charles so perfect is that it is a tranquil respite right on the edge of all the happenings.
Excellent service and superior restaurant. Very friendly staff who facilitated the check in and out as well as the luggage. I was in and out many times with my 7 year old grandson and he was always greeting with a smile. My daughter belongs to your health club and so they are used to going to your hotel. Overall, a well located, efficient and very quiet hotel.
Well decorated rooms. Convenient to Harvard square Officious front desk staff. Being told they couldn't change our departure and charges despite a family emergency because it was our fault we used a third party reservation service. Being told entirely dissimilar rooms were the same. Smelly comforter covered by clean sheets. No coffee maker in room. Ice available only on request from room service.
The Charles Hotel is centrally located in Cambridge, so it's very easy to get around the town. We walked wherever we needed to go and got there quickly and easily. The hotel has several dining options and an actual fitness club, not just a room with some cardio equipment and universal equipment. The wifi works well and the staff were all very helpful. It's pretty expensive to stay here, but we found a good deal on one of the discount hotel sites. I'd return in a heart beat.
Nice boutique hotel. Incredibly friendly staff. I loved the high-quality coffee available 24/7 (Nespresso, not K-cups!). Also, water, orange juice, and soda available anytime for no charge.
Heated bathroom floors, reading lights above bed. No gym.
Location, location, location.... Nothing
The hotel was incredibly clean. The fitness center had all we needed. The staff was welcoming, friendly, nice, helpful and very funny. This was a five plus star place for a cheap affordable price. We LOVED this place and we would stay at this hotel again. There was nothing not to like. I truly love how clean it was. It could have done without the "NY parking charge" but as New Yorkers we get it.
Very clean and comfortable. I was a single girl and I needed help with my bags which were very heavy. I called up the concierge and the front desk 4 times but no one came to pick up my bags and I had to lift 3 bags on my own..
Friendly staff A bit far from Boston downtown
The staff was very helpful and nice. I made a reservation for the wrong night with kayak and they guided me step by step to correct the error without penalty ( even if I already passed to deadline to cancel). While I was on the phone in the lobby the night manager brought a bottle of water free of charge.
The management was fantastic.
Having to pay $35 to park my car. Given location of hotel, how do they expect people to get there other than by car. It is not like the hotel was in downtown Boston. Should be free to Marriott members. Breakfast was o/k.
Sawing and screwing noises woke me up at 7:30 am.
That it was being renovated, leading to a messy lobby, busy elevators and noisy early in the morning
nice view of boston-- too far to walk comfortably to cambridge
Staff were pretty friendly. Took 30 mins to find my booking. Rooms and facilities are old and run down. No room service. No beer on tap in the bar (i mean it is Boston) . Breakfast was expensive and poor quality and selection.
Staff was great, excellent location, great breakfast (not included, at least at my rate). Comfortable room, nice bed, etc. Heating didn't work, on a rather cold night. It was a bit like staying in a tent during winter camping that way. Staff indicated to me that the heating units (they were old school, but I wouldn't have minded if it worked :) are all in process of replacement.
Great value for a roomy and spacious quiet location. I loved the shuttle it can pick you up near the stations but I wish I knew coming in instead of walking there. No real amenities but there are renovations underway. Snacks were only provided on the first night not second.
We stayed the weekend and it was really loud. Different groups of people were really loud in the hallways literally ALL night. It was like you were part of a spring break scene all over again.
The staff went above and beyond to make sure that I had everything that I needed. Everything was clean and beautiful.
Beautiful facility. Comfortable. Great food Room was a little small but worked just fine.
The address given to me by the hotel was correct. Tons of hidden fees that are mandatory. Booked a king and was given a queen, with ZERO refund given. Would give this hotel a 0/5 if I could. Slapping travelers with hidden, mandatory fees should be illegal.
Location in Back Bay only redeeming feature. $110 million redo yet very small, noisy rooms. Family was in town for a wedding. A huge Convention was also at the hotel. Noise, noise , noise! Convention goers on our floor had noisy drunken party. Front desk could not deal with them. Offered us new room locations for following night. Our "new" room had no hot water until maintenance was called. Extremely small queen room. Hallways so wide and high, every voice heard in the room. Plumbing noisy and easy to hear voices in next room. Would never stay here again. Too many other quality hotels in the area. Missed the mark with the redo.
The hotel itself was fine. The rooms are very small.
Location, next to many "sights" within walking distance and the entrance to the metro line just across the street that can take you almost anywhere. Also a host of dining options in the neighborhood. Rooms were updated but on the smaller side for the price paid. All the staff was courteous and helpful, including everyone. The size of the room, felt cramped. Didn't include free wifi, but the paid version was pretty reliable. Don't know if it was the case in the neighborhood or just the hotel, but the water had an odd taste to it.
Location, facilities Nothing
Amenities, seating, microwave and fridge requestable Lack of free wifi. Food and restaurant too expensive.
Trash in the room on the floor on arrival...
My wife and I stayed for a getaway weekend at the Boston Park Plaza and we had an amazing stay. Arriving into the hotel we were greeted immediately by staff and checkin was quick and effortless. The room was immaculate and the bed was comfortable . Before going out for the night we enjoyed drinks in the hotel bar and the staff was amazing. We would highly recommend this hotel
For one day and night after eye surgery my husband was completely blind. Please give high thanks to the doorman who helped him into the cabs or hotel lobby. After the bandages came off he could again see! Thank you Ma Eye and Ear and Park Plaza Hotel.
We had a room overlooking Public Garden and it was great. Nice view during the day and at night. Hotel is on Newbury Street and close to nice shopping, good restaurants, Beacon Hill - lots to do. Afternoon Tea is wonderful. We had a suite and they charged us $25 for rollaway bed for our daughter - tacky.
Location, location, location. From here it is an easy walk to many fine restaurants, shopping, or for researchers, the NEHGS or the Boston Library (which doubles as an art museum). Little further for the Freedom Trail, but doable if you are used to walking. If you just want to rest and watch the world go by, the Commons is right across the street and at least during the day very safe and family friendly. Caught a late flight but they were more then helpful in storing our luggage and assisting in getting a ride to the airport.
After making arrangements for our kids to stay with friends for the night, my wife and I booked a room at the Taj to celebrate our 10th anniversary. Within hours of checking in, we were startled by loud, raucous music. So loud that we had trouble hearing each other from across the room even though we were 3 floors below. Turns out the Taj was hosting a wedding party in the roof. Management said they were booked and couldn't move us. It was so unpleasant, we ended up checking out that same night so we could get a good night's sleep.
Great staff, from the curb to the desk to concierge and room service--really, really good people. Pricey room service breakfast A toilet whose flush handle was in need of repair
very large room, comfy bed, large bathroom, access to Boston highlights. nothing!
The staff are excellent, the rooms very comfortable and the location is perfect, close to the T and right on the park.
Great location and excellent service. Breakfast choices at hotel where few and overpriced.
Leah at the front desk was amazingly friendly and attentive to our needs! Car service no longer available. Rooms are getting old and a tad musty
There was a large stain on the carpet and the furniture/appliances were a bit outdated. Location was great and staff was friendly and helpful.
The proximity to the park was ideal for my 12 year old golden retriever. She loved all the attention she received in the lobby. The staff were very friendly and accommodating even during the holiday crush. Highly recommended.
Very clean . Beds very comfortable. Room size great. Needs to redecorate, wallpaper , bathrooms old . And staff is really nice but seems like in slow motion.
A shower with black mold is gross, even if it is marble. The clock made funny noises about 2am. It wasn't the alarm, maybe a failing battery backup, Thought the maid fixed it, but nope. Only solution was to unplug it. Mentioned it when we checked out. On our last day we left the room for the day we left the AC on to keep the room around 68 deg, imagine our surprise when we returned at 7 pm the room was 87 deg! The AC was no longer functional, and per the "engineer" they sent up the only solution was to open windows. As a result we got to listen to the large air handlers all night. The last day we decided to try the breakfast buffet, the food was okay but certainly not worth the $25/ea! The best thing about this place is the location.
Thin walls; heard neighbors
Great location, rooms were clean, a lot of ports/outlets Room is kind of small, a bit pricey for the size of the room
Receptionist clerks responsive to questions and pleasing traveler. The bathroom shower was excellent. The heating unit in the room was noisy. The breakfast was skimpy; commercial granola bars, oranges, bananas, coffee from machine (all impersonal).
The bed was too firm. Had a hard wire around the edge of the mattress. No Iron, No Microwave, No Fridge. The shower was tiny.. really small. Not comfortable at all.
- Simple check in and check out procedure. - Some complimentary amenities in the morning (free coffee and fruit) - Good location for business - Not the newest facility - could stand an upgrade for the carpeting, floors and bathroom - Communal iron and other in-room amenities takes some getting used to - Not recommended for families traveling with children as there's nothing for them to do on-site.
Gym - small
The hotel looked nicer online to be honest. The staff were pretty great. House keeping was really good with fixing the room after i called about the bed being dirty. They left a nice note and some snacks/drinks as well. The TV was really nice. Our room was not very well kept. It was dusty, the bed hadn't been changed I believe, the sheets and pillow case was dirty and hairy, and the bathroom smelled like ciggaretes and was kind of dirty. the room was better than a motel so it wasn't the worst, just a little too pricey for the kind of quality you end up getting.
Extremely dirty. Unclean pillows and mattress. Not washed bathrooms.
The TV and shower are excellent as is the location of the hotel. Knowing how expensive downtown Boston hotels are, I appreciate being able to stay in the heart of the city at such a low cost. Sadly, the staff isn't very friendly. They always act like they are doing you a favor if asked a question or reporting the elevator malfunctioning!!!!
Rooms were clean, Staff pleasant. Nice gym. Love the security card elevator feature. Should be in all hotels. Elephant castle is always pleasant. I didn't like that my room didn't have an ironing board & safe. In my opinion those two should be a no brainier & standard.
Bathroom was pretty small.
Free bottled water and fitness equipment delivery to your room were nice perks. Walls are thin.
Design of the hotel. It is very cosy to stay in. Very slow elevator. Absence of a teapot.
responsive staff, comfortable and quiet room. Although close to a "t" stop, the immediate area is bleak.
Fantastic rooms - incredibly comfortable, large and provided everything we needed. Great location - right near the subway and 10 minutes maximum from either Harvard Square or the centre of the city. Very generous buffet breakfast and above all, a wonderfully courteous and friendly staff. This is a comfortable and extremely well run hotel. We will definitely be returning! Our only criticism (and it is small) is that the restaurant in the hotel was a little expensive and had a rather restricted menu. However, given the huge range of other places to eat and drink in the vicinity this was not a problem.
Friendly staff, great location, Wi-Fi hotspot in every room.
Comfortable boutique hotel in a great location right next to the MIT Red Line Stop. Excellent breakfast. Nice 7th floor lounge. Great value! No.
As an old firehouse, this hotel has great character and is a nice respite from typical chain hotels. The breakfast was excellent and afternoon wine was a nice touch. This hotel provides a wonderful experience for guests and is a very good value. Parking was very tight
Great location. Spacious room.
It is quiet, especially on weekend stays. We feel we did not really get the "Delux" King Room, but just a regular "King" size bedroom. So we are not really sure if we got what we had booked and paid for.
The Kendall Hotel offers confortable, silent and clean rooms very close to the Kendall Subway Station.
clean smelling, nice decor pillows, lighting
We went for the 4th of July holiday and felt so comfortable in the small and warmly decorated hotel. Being such a crowded weekend, we never felt overwhelmed due to the hotel being near MIT and no school in session over the summer.
The hotel, a former firehouse, has a beautiful feel. The very opposite of a cookie cutter chain hotel. The staff were very friendly, and the room was large and comfortable. The location, in the center of Kendall Square, is difficult to park in. The hotel does have a small underground lot (which is great) but the fit is right. Despite a warning from front desk staff, we still managed to nick the front bumper...
Romslige værelser på et rent og rolig hotell. Et flott og velutstyrt treningssenter med svømmebasseng og elegant garderobe/dusj. Hyggelig og hjelpsomt personale.
Utmeket svømme/sportsavd, god restaurant (dog litt kostbar) generelt god service. Gratis shuttlebus inn til sentrum like utenfor døra! Kom en hel masse tax på bookingen (3 ulike pr døgn) som gjorde det hele dyrere enn jeg trodde på forhånd. Burde vært opplyst. Stod faktisk i bookingbekreftelsen at det ikke var by/distriktsskatt, men det var det altså...
Arrived in Boston just in time for a heavy snowfall accompanied with a vicious wind. Being from snowy Colorado I was well aware of fast changing weather conditions. The Westin staff were also aware and took on the opportunity to show off their talent. These people know how to take care of customers with their great service, personalities and that always lovely humor. I'll be back!
No pool due to renovations...not mentioned when reservations were made...not explained when checked in...
You can get to Copley Place and the Pru without going outside so weather is not an issue. Lots of restaurants nearby including Eataly. Symphony Hall is walkable. You can also walk down Newbury Street to the Public Garden. Hotel is small enough that you're not overwhelmed by people everywhere like the Marriott nearby. Parking is expensive! No coffee/tea in lobby - just in room.
Couldn't ask for a better location. No free wifi. Only basic tv channels.
Didn't like how the website advertises a pool and spa but they have neither.
An excellent Boston experience all around
Location Staff was inattentive and seemed bored. I arranged for a crib for my room for my son and upon arrival, it was not in the room which was hugely inconvenient. I had to call to have it brought up. Also, wifi should be free in this hotel.
The shower kept running hot and cold and I could not set a temperature that was relatively consistent
What you would expect from a Westin. Clean, fairly modern rooms, big TV, complimentary bottled water, coffee and tea. It's connect by skywalks to other malls so you can get to many places without even hitting the street. Had little interaction with the staff but they were all courteous and efficient.
Location, very comfortable bed Bathroom too small, water with very low pressure
The Westin is located in the heart of Boston with easy access to public transportation, restaurants and shopping. Great location for business travelers. Customer service was also great. Definitely worth checking out for your next business trip!
The service was great. The staff caters to your every need. The room was very comfortable and provided a nice view of the city.