Fordeler: Price was as agreed.
Ulemper: All went well.
Ulemper: Of the 25 cars I’ve rented so far this year, this was by far the worst vehicle. It had no A/C, the wind leaked through the windows, it was filthy, and was completely stripped down option with 110k kilometers. The sales staff was beyond pushy with the insurance, practically threatening me. Awful
Ulemper: we waited in line for 90 minutes. it was hot. the check in process was very inefficient.
Fordeler: Drop off super, super easy.
Pick up staff took a time consuming, impolite, hard drive attempt to up sell every single customer. I spent 40 minutes in a line of five people with every cashier counter filled.
Ulemper: More efficient pick up system.
Fordeler: Decent car even though I chose the cheapest one. Really good value for money.
Ulemper: The queue and waiting time to pick up the car was very long. A good sign that it’s popular, but they need more people at work so it goes faster.
Ulemper: Nothing overall very good
Fordeler: Easy pick up process, in airport counter and pick up and great rates
Fordeler: More airport shuttles would be nice
Ulemper: Window shield has hundreds of small Pitts, probably from high winds throwing up debris.
Fordeler: The staff was fine and pleasant, that wasn’t an issue. The car also drove well and handled Iceland’s roads very well.
Ulemper: At check in I spent about an hour in line. It was ridiculous, way too long, and apparently all too common at this location. I wa furious and could have gone to another rental area off the airport site faster and cheaper. I only selected this one because it was in the airport and it was a huge mistaK
Fordeler: The staff was helpful. But we had to return the car because the battery died
Fordeler: The car we rented was in good working condition, and was clean. It met our needs for the trip.
Ulemper: The check-in line at the airport to get the car took an hour and 45 minutes. Was not shown the car before picking up, so we just had to take their word for the condition of the car. I took pictures just in case. Also, there was no wiper fluid, so had to pay out of pocket at a service station.
Fordeler: Car was fine
Ulemper: I was sold an $11/day insurance upgrade for the car...when I received the final bill I was actually charged an additional $60+ PER DAY.
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