Fordeler: Staff was friendly but I received a different car than the one I reserved. (I understand that reservations are not to an specific vehicle but rather a category but the car I got was a different class than the one I had reserved) when I asked the reason for being given a much smaller car the answer was: it is a similar category (they were NOT SIMILAR)
Ulemper: They have a periodic shuttle to get you to the car pick-up. It is not a shuttle done by the airport which was a little confusing at first. Other than that it was a great experience.
Fordeler: Drop-off super easy, did not wait long for the shuttle and it was very close to airport. Inside of the waiting room clean and nice.
Ulemper: Pick-up took around 1 hour of wait. They gave more importance to the drop-offs even if I arrived first in line. The inspection of the car was pressured and quickly done. Be sure to inspect the wipers, one was broken. There was also the reverse white light burned, they did not care to change it.
Ulemper: There were a lot of unexpected insurances I had to get when I arrived and they charged me for two days even though I rented only for 26 hours.
Fordeler: The staff was friendly, the car was great, drop-off was easy.
Ulemper: It would help to have clearer instructions about how to pick up the car. We had no idea what to expect when we got to the airport. It wasn't obvious that we needed to call them on arrival to have them come pick us up.
Fordeler: Helpful staff
Ulemper: Long wait when picking up. Many customers
Ulemper: Everything sucked
Fordeler: Got to Iceland at 4am, waited maybe 20mins for shuttle to take us to the Ace office. Didn't have to wait too long before we had the car. Car was clean and comfortable. Upon return, took less than 10mins to get the car back- and the shuttle arrived 10mins thereafter. Great service, would recommend and definitely rent again.
This company is horrible. Do not use. Stick with Avis, enterprise, etc
Fordeler: Absolutely nothing
Ulemper: Arrived at the airport and had no idea where to go. The address for the airport DOES NOT EXIST! We spent 6 hours trying to find the place/get a car. Had to waste money on multiple cab rides. When we finally got there it was some of the worst customer service I have ever experienced. The employees just basically ignored us until the were ready. Despite reserving a four door Jeep we showed having a Suzuki jiminy for four people with luggage (this vehicle barely fits two people). All the top results on kayak were for this company. Will not be using kayak ever again!
Ulemper: The car class in the reservation did not match with the car class confirmed. I know car brand and model is not warrantied, but I book a car model (Jeep wrangler) and when I paid and I received the confirmation, the car class was a Suzuki Jimmi (this car class is 50% cheaper than the one I paid on the reservation), so I’m it complain about brand or model changed, I’m complaining about car class, You showed me a better category car and when I paid, the confirmed car is the lowest category.
Nobody knows ACE
Fordeler: The car itself was great! The coffee was great too.
Ulemper: It was not clear where to go when we arrived. Then, when we dropped off, not only did GPS have zero clues where ACE was, but when we finally found the shack, the place we picked up acted as though we were idiots when they directed us to another shack. The two gentlemen in that shack clearly hate their jobs.
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