Fordeler: Staff super friendly and helpful, no complaints.
Fordeler: Easy drop off
Ulemper: Confusing location of pick up
Fordeler: Eventually, they got me a car
Ulemper: My reservation had been cancelled two days prior for no reason - it took me 1.5 hours to get a car The air conditioning was broken The car gas tank registered full before it actually was, so I wasn't able to properly fill it up. Then I was charged significantly for gas when I dropped it off.
Fordeler: Both pick up and drop off were super simple. The staff was helpful and the car was in great condition.
Ulemper: I would recommend asking if the car had a GPS, previous rentals of mine had it in vehicle. This one did not. I was able to use my phone for it, but that may not be an option for you.
Fordeler: Pickup & drop-off was smooth despite of rush. Fresh coffee and the espresso machine at drop off made us feel so good after a long day of driving in snow.
It was closed
Ulemper: The website said open 24 hours. I got to airport desk at 2:00 AM and it was closed. There was a sign with a phone number...I called and it said the number was not in service. I found another international phone number online...that also was not in service. There was no one at the airport information desk. I was only in Iceland for the day and that is why I needed to pick up the car as soon as I landed. So the car was useless to me and I never picked it up. I need a refund
Fordeler: Great car
Ulemper: Misplaced key resulted in fee that exceeded entire cost of five day rental. Payment forced under duress!
The Toyota Yaris that could!
Fordeler: The check in and check out process was fairly quick and simple. We got a small Toyota Yaris that took us all over Iceland, including the Westfjords and up mountains!
Ulemper: Our Garmin GPS device was very out of date and in a few cases didn't even register the roads we needed on its map. It led us after several times which was frustrating.
Fordeler: The team at the Hertz. The pick up and drop off was excellent!
Ulemper: The price can be more competitive.
Fordeler: Good car for Iceland
Ulemper: Return was slow and didn’t answer my questions
Fordeler: Very easy straightforward process to pick up the car at the airport. The extra insurances were presented well and no pressuring to take them. We did opt for the windshield protection. Also the shuttle to the airport after drop off was fast.
Ulemper: The drop off was a bit confusing. It was presented on the paperwork we received but might have been better to have a verbal explanation presented when we picked up the car too. They were quite busy when we were dropping off so there was no one in the office and no sign indicating the process so several people were just standing around waiting.
Fordeler: Appreciated the key fob that provided discounts to Olis gas stations.
Ulemper: Staff is not very friendly.
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