Budapest Hoteller i District XII - Hegyvidék

general staff and service good The air conditioning and ventilation system was not working, consequently rooms were hot and stuffy. When staff was asked they said the system was undergoing upgrading and were most unhelpful. If they knew the system was not working they should inform the guests and bookings.com in advance so that alternatives could be considered. ll in all 5 nights without aircon and little sleep

The hotel is in a very good location, its a clean place and the personel that works there are very helpful. Awful experience with the check-in procedure, at least when you have already booked/paid online in Booking.com, because I was requested to pay again the amount as a guarantee and I was told that once I check-out and everything is fine, that guarantee will be cancelled, which is unacceptable because I had already paid online and it should be more than enough as a guarantee for my stay.And the worse is that still until now, 2 weeks after my visit in Novotel, according to my banker, my money are still pending and out of my Visa account.Another negative point is the very expensive breakfast, plus 17e per person and the extremely uncomfortable beds to a point that you can not sleep, especially when you suffer with back problems.

Unostentatious service nothing

Free parking and proximity to event we were attending. The breakfast was nice, and you could order eggs/capuccinos. The staff at breakfast was very friendly. Wi-fi seems to have infected my computer with a virus.

... The smell in the bathroom.

It´s OK. Fair price considering Budapest is highly overpriced (more expensive than Vienna and you cannot compare the 2 cities. I will never step back in Budapest) A little bit far from city center

Hotel staffs are quite used to foregin tourists and I didn't feel any inconvenience during my stay.

bus stop in front of hotel, friendly staff bathroom was not so clean

Very nice hotel, hidden among the trees in beautiful part of Budapest. Hotel staff was cheerful and very helpful. We enjoyed our stay! Room wasn't cleaned properly - capret was dirty.

The personnel was extremely professional and pleasant. Good services, including coffee, sandwiches and beverages prepared for an early check-out at 4AM! Free private parking is included. In my opinion, the rooms seem to small to comply with the 3 star category. Poor selection of TV programs, no shampoo in the bathroom.

Although the hotel was a 3 stars hotel, where you can´t expect too much, due to the website fotos it looked much better than it was. There was no elevator, we had to take our bags 3 flight of steps up to the rooms on third floor. They should keep out the orange juice from the breakfast menu it is so bad. And this hotel is impossible to book without having a car and a navigation system which anyway got lost because it is up on the hill. You have small winding, in bad condition streets to get there. I would distinctly not recommend it in winter.

Breakfast was wonderful!!! Greatly appreciated and needed. Lack of shampoo and no indication there would not be any.

silence far away from the city centre, but beautiful location

Very nice hotel and good breakfast. In the room there wasn't a hairdier as promised. Also a full size mirror would have been nice in the room.

Yard is OK. Parking is good. Brekfast is OK

Clean&comfortable rooms, large bathroom, friendly staff Location, beside graveyard

The neighborhood, the terrace, the restaurant food and staff

Really nice people, we've enjoyed our stay.

Staff were particularly helpful in re-arranging the dates on my original booking and, when their restaurant was not open, to phone another, local, restaurant to check they were still open and advising this restaurant that we would be along for a meal. Heat in hotel rooms appeared not to be able to be turned off or turned down and so I had to open window and heat all of Budapest as well!!.