the kindness shown to us after we complained by Byron Fiddler, Reception manager the attitude of Charlotte the receptionist who was extremely rude to us on arrival and the weather! it was very cold in the room.
The bedroom, the spa and the restaurant. I had been at this hotel before. This time I was given a bedroom in the Garden Floor. This floor looks dated and the bedrooms are not as nice as the ones in other floors so I requested to be moved to another bedroom, which the hotel kindly granted me.
Beautiful views over Bath. Superb spa facilities. Sumptuous bathroom. Standard double bed was inufficient for the price/quality of the hotel. A king size should have been standard. Neither of us got much sleep due to lack of space, which is a poor outcome for a hotel advertising itself as luxurious and relaxing.
Spa and Hydrotherapy facilities Room dirty on arrival, inexperienced resteraunt staff, limited menu.
The location is great - outside but still 10 mins to the centre.
Particularly liked the use of the spa facilities and the quiet room We hoped for internet access in the room but this did not work and was not fixed although we were told it would be
spa + breakfast carpets in room could be cleaner
the spa, gym and pool is ver very good - although the treatments are pricey Being charged 5 pounds for parking having spent 500 pounds for a 1 night stay
The leisure facilities are excellent and setting is beautiful. The cost of the food and drink were excessive
It was a most pleasant place to stay, staff were friendly, helpfull and non invasive. No
Absolutely abysmal It took 35 mins to check in because your company fax the reservations through on Saturday morning to an unused office that nobody on the check in desk knew anything about
Clean and roomy. Nothing!
The staff. All were polite, efficient,very well trained and took the time to make you feel welcome - despite being busy. They took a pride in their job. The sound proofing in the basic rooms was not very good, so if you wanted to sleep on a bit in the morning it would have been very difficult. We were there to make the best of a couple of days in Bath, so it suited us.
The location in the city centre couldn't have been better. Nice views of the river from the restaurant. Helpful staff.
The city of bath is fantastic Nothing
Modern decor Thin walls and doors.
The customer service was superb. Front desk and concierge so friendly and nice. Location is perfect for exploring Bath. We had our infant son with us and they were very accomodating. All was great- no complaints
Reception staff and parking facilities I was extremely dissapointed by the qaulity of my room, the cleanliness and general condition of the facilities. The hotel is out dates and far beneath what I would expect from the Hilton brand. I stay in hotels all over the world and this simply does not measure up on any level.
Convenient location for Bath amenities. We were going to Theatre Royal, and the Hilton is just a 5 - 10 minute walk away We were attracted by the Parking under the hotel - and this was easy to find. We were not told it would cost us £17 however !
location initial confusion about reservation
Well located to get around the city center and clean and comfortable . Staff we had contact with very pleasant Cost of parking
it took nearly 40 mins to check in
The prices for drinks at the bar and also cold drinks from their shop were extortionate! £1.50 for a small bottle of water! £18 for 4 drinks at the bar! Very disappointing.
We where in an end room so it was quite noisey you could hear people coming back and the traffic wasnt told about having to pay for the parking until checkout
Asked for a single, twin and triple but ended up with three twins
The staff were very friendly. We were able to check in immediately and got our room before midday which was great. Room clean and breakfast fine.
The staff were very acommodating and nothing was too much trouble. The breakfast was not the best it was a bit on the cold side. Also we paid £139.00 for a one nights stay which I thought was very expensive for this type of hotel
friendlyness of the staff when drawing the curtains in the morning they fell off the curtain rail to see a view of the cemetary next door...
Large quiet room Smoking in the entrance lobby
The staff were very accommodating, efficient, polite and extremely helpful.
Excellent location for the christmas market in Bath.
Sentral plassering, parkering på hotellet. Søtt bad Dyr parkering. Rommene kunne trengt oppgradering.
Hotellet lå pefekt til sentralt i byen. Bare to kvartaler unna hovedgt ved en koselig park med krakker. Lå i en superkoselig, veldig sentral del av byen. Vil gjerne bo der igjen. Vi var veldig fornøyd, kommer ikke på noen. Det er et gammelt hotel, men flott restaurert. Fine bad m godt plass, gode senger og super frokost. ;-)
Sentralt, samtidig rolig, stort deilig rom, gammel fin stil, vakker moderne bar. Frokosten på hverdager var upraktisk fordi man måtte bestille og vente på det meste av det man skulle spise/drikke.
This is an immaculate bed and breakfast, everything is of the highest quality. we would highly recommend this hotel for anyone It is a 10 minute walk into Bath, but worth it to stay at this hotel. we took a cab back at night as to hilly to walk but and it wasnt dear, so no negative really
Location was very good Use of space in hotel room was not the best ie. 3 chairs in a moderately sized room seemed excessive.
Nice decor well kept, felt like a 4 star hotel. Owners were very nice and service was excellent.
very pleasant stay. parking was a bit challenging, no lift
Hard to reach if you do not have a car
We were welcomed by the manager, who then went out of his way to be helpful with information about the locallity, and to make sure we had everything we needed (as an example, he provided a wide choice of herbal teas). Excellent breakfast.
the staff were very friendly and attentive and the room was very clean and tidy
Warm and friendly welcome The bed was very hard
Everything was of a high quality on a small scale. The rooms and presentation of the hotel create a relaxing atmosphere. Lovely drawing room to sit in and plan the day ahead,or to simply look out over the garden. The breakfast was in quantities that would satisfy any traveller, with plenty of choice if a full english breakfast is not your preference. It is close to Bath as described and they provide plenty of brochures for 'things to do' and restaurant ideas if you do not know Bath, very useful in our case. All in all a very tranquil place to stay.
Staff all very helpful and friendly
Charming little escape in Bath. The Staff are extremely welcoming. Tea and flapjacks on arrival in the study which overlooks the beautiful gardens. Breakfast was well cooked and plentiful Pillows were a bit on the flat side for my liking
we appreciated the friendliness and helpfulness of all the staff as well as the comfort and peacefulness of the hotel. the breakfasts were great and we enjoyed the wonderful views across Bath.
Friendly and attentive staff from the moment we arrived. Only ten minutes away from the City centre and lots of places to eat out during the day after a fantastic breakfast. Clean and tidy throughout. Could not fault it.
The staff and the house and the lovely garden outside also brekfast was greate!
Don't be put off by its position on the hill or roadside position. As soon as you walk inside the welcome is warm and friendly. A damp day meant a roaring fire was on in the sitting room and complimentary tea and coffee offered. The bedrooms were nicely furnished and had all would need. Views from the top rooms over Bath were lovely. Breakfast was delicious and served politely and efficiently by the lovely staff there. This hotel would be a beautiful setting for a wedding-shame I don't live nearer to Bath... And a groom! The only downside would be if you had trouble with steps or hills. Don't book if recovering from a hip replacement of find walking challenging.
Staff very welcoming and helpfull. Good choice for breakfast. Clean tidy welcoming atmosphere
Herskapelig hotell med fitness/spa og store uteområder. Bedre ekstrasenger. Min sønn på 13 sov ikke så godt.
Godt luftig rom, pent bad, velstelt, godt utstyrt fitness avdeling. Fin beliggenhet i grei avstand fra Bath sentrum (bil/buss)
Beautiful setting, extremely helpful and friendly staff would most certainly reccommend it not applicable
Friendly helpful staff. Good food. Being disabled I found that it was not very disabled friendly in terms of access although the staff did a very good job of overcoming the problem.
Beautiful semi-rural location. You could have a scenic walk along the canal to the centre of Bath in 35 minutes. I was staying in the outer block. The room was small and the bathroom even smaller. What I found very disappointing was the very poor quality of water flow in the shower a trickle. I would not stay in the outer block if I went back.
Service was excellent and easy access to Bath Breakfast could have been better
It is a beautiful hotel in a beautiful setting. The lady at reception was very friendly and helpful. We were happy with everything.
Location, staff and food The rooms in the Hotel's Lodge are very small, the bathroom tiny and we could fell the springs in the bed.
nice location, beautiful surroundings
Fabulous setting. Food and service excellent. Staff attentive. Spacious, comfortable rooms. Low water pressure in bathroom.
The restaurant and bar. Meals very good, staff very helpful and polite. The bathroom was very small and restricted and with the heated towel rail continually onquite uncomfortable. Otherwise it was very clean and the bedroom was adequate.
very quiet at night. good comfortable bed. good breakfast. warm room. shower water was not hot in the morning
The hotel itself is full of such beauty and is so breath taking from the outside, the staff were good and wwe had a wonderful meal there. I would have liked tea/coffee in the room rather than having to ask room service and the hotel room was a little shabby.
The room was spacious with a lounge area that opened out to the garden. The spa was lovely, it is a great hotel for relaxing as it is very quiet but right in the centre of Bath which means you can walk everywhere. The food service was very slow and the bathroom could have done with being updated.
Pleasant situation and very helpful polite staff. Convenient for sightseeing and a relaxed atmosphere.The food was good and well presented. No flannels available in the bathroom.
the location and facilities were superb ! No !
The location of the hotel was spot on. It was close enough to everything we required without being smack bang in the middle of the hustle and bustle. The staff were amongst the most pleasant and helpful I have come across in some time. The Spa was disappointing and the reception staff were not particularly helpful. Albeit the treatments were amazing and the therapists very thoughtful and understanding.
My room was very small, i don'tthink i had the nicest room in my price category.
small room to much furniture old t.v which did not work
The friendly and helpful staff, the quietness and the beautiful surroundings both interior and garden. The only disappointment was that whilst a private function was being held in the restraunt area we had to go through from the spa in our robes. When my husband sister and her husband went to the bar for a drink we had to sit tighly packed into a corner. We did not feel like guests, but more that we were in the way!
The service was excellent, making for a thoroughly enjoyable stay. Not applicable
Extremely comfortable in rooms and lounge. Spa was very relaxing . Service was excellent. Hotel was beautiful. Breakfast very good. Could be more relaxation chairs in the spa, although there is not much room.
We were woken up at 2:00 in the morning by an intermittent drilling sound or electrical static coming from the combination cock/phone apparatus. I had to get out of bed, battle a tangle of electrical cords and, finally, climb under the bed to unplug the thing. At 2 in the morning. Getting back to sleep was a challenge after all of that. All management had to offer the next morning was, "So sorry." I'd avoid the place like the plague, not only because of the facilities issue, but, also, the indifference of management.
The breakfast provided was excellent - good choice, quality and service nothing
Owner very friendly and helpful, nothing was too much trouble. Excellent multi choice breakfast menu with both hot and cold options. Impeccable service. Excellent standard of accommodation, furnishing and cleanliness. Absolutely none at all !!
Friendly, polite and informative staff, who were there to meet us. The room was superb - we could not have asked for anything more. The breakfast was, quite simply, the best I have ever eaten. Highly recommended. NOthing bad to say about our stay.
I was pleasantly surprised when I arrived. I loved everything about Chestnuts House - especially Tony, the owner. The room was lovely, the breakfasts were scrumptious and the location was perfect. It was a relaxing, charming place to stay. There was nothing that I wasn't happy with at Chestnuts House.
Staff friendly and always willing to help over and above the paid for package and great location. n/a
Warm welcome, helpful staff, off-road parking, clean environment, wireless broadband in rooms, sky-tv in communal lounge, silent ceiling fan, varied tasty breakfast choices.
Just a short walk to all the restaurants and shops None
As a solo female traveller, it is important to feel safe at comfortable. Chestnuts was fantastic. The staff were all helpful and extremely friendly.Happy to go back.
The high standard of the accommodation and friendliness of the proprietor, and its location.
It was a very warm and welcoming guest house, the orner could not of been more helpful with our requests ie we loved the pillows so have some on order, also put himself out to make sure we had all information we needed 4 a lovely stay n/A
we found the staff very welcoming and helpfull . we have no complaints about this hotel whatsoever and look forward to stopping there again .
top class,all the staff were so helpful and friendly, great breakfast
Staff were excellent, friendly and helpful and keen to make you feel welcome. Felt like home from home. Liked being able to see in to the kitchen at breakfast, log fire, excellent breakfast, beautiful room, central location.
Staf very friendly, great location for city centre and room quiet and comfortable.
Close to city centre Rooms were very small for price. The smallest rooms I've ever stayed in and not worth the price of the room. Parking was an issue.
It was comfortable, well equipped and friendly. Also nice and quiet. It has lots of stairs which may not suit everyone, but I liked the exercise and the fabulous view from the top.
The location is very convenient for visiting the historic sites of Bath, and the parking is very easy Our room was on the top floor. As there is no lift the climb up the stairs could be challenging to anyone with mobility problems
location, lovely building, view from our window
We stayed in the Princess Suite and it was beautifully decorated, as was the rest of the hotel.The staff were fantastic, helpful, polite and sincere.The parking permit made things a lot easier and was value at £8 a day.To top it off, the bathroom had heated flooring! A brilliant hotel located in the centre of Bath - shops & eateries are 30seconds away.
The staff were very efficient and pleasant both when we arrived and for breakfast the next morning - we enjoyed our stay although very short!
Breakfast was good staff were helpful Thought the lack of water and the time it took to solve was poor - Frozen pipes? Really? Ok, it had snowed but it wasnt that cold
Nothing Everything requires going outside to access i.e. the rooms from Reception, the Restaurant from the rooms (for dinner and breakfast), the Bar from anywhere, etc You cannot park the car near reception or the rooms and shen it's wet (which it was) it's dreadful. The food is also bad
The sunlight in the morning in the breakfast room and the view from our room .
?? Dissapointed, have stayed at hotel a few times before and have seen deterioration each time. Room was thick with dust, bathroom dirty, taps and shower door water marked and pubic hairs on the bathroom floor from previous guests. Cooked breakfast was limited also. See above
The view was great. The health club is good.
The spa facilities were good as was the food in the restaurant. The staff were helpful and friendly. The room was comfortable. I was staying in one of the garden rooms and the bathroom walls had some mold on so i changed rooms.
Lovely room - I'd apparently had an unexpected upgrade, which made me feel very pampered. Staff very helpful & friendly. Surroundings beautiful. I went to dinner in the cellar restaurant salivating, expecting it to match the standard of the rooms and grounds. Alas, to me it didn't, which was a great surprise considering the high standards elsewhere.
Surroundings, piece and quiet The rooms were shabby, particularly the bathrooms. The food definitely did not live up to our expectations either.
When we got to the hotel we had been upgraded to a suite which was absolutely fabulous. The staff were very friendly and the food was great. We will definitely be going back!
A lovely position - if only the sun had shone ... The Chinese waitress, Xiang (studying at Bath university) was a delight!