The cleaners were more helpful than reception staff if you needed anything. Bar and entertainment staff were very good too so it made for an enjoyable stay. Couldn't get much help from reception and it didnt help that they didnt speak much english either. They checked us in to a dirty apartment after making us wait 3 hours in reception and not even speaking and explaining what was going on. Our apartment was facing a very busy high street so we asked to be moved and were completely ignored. Finally after requesting a move again we were shown an apartment that was smaller and facing the same noisy road!!
The different activities for kids. The quality and shape of the equipment like TV not working, leaks at the toilet, etc..
As a last moment booking, we opted for this so called 4 stars hotel due to non availability in Sofitel Agadir or any others and it's location was near the beach Well few points to sum up the hotel services: -Any complaints were met with indifference from the management. - The room was adequate but nothing exceptional and was not cleaned to a satisfactory standard, room’s decor was straight out of a 1970’s & a shocking look for the 21st century (Almost broke my bones when falling from a broken chair. - The staff lack enthusiasm and generally failed to show any initiative. - The service in the restaurants was of a poor standard but overpriced and the restaurants were always empty and lacking any energy or life. - The pool area is fine but a little cramped without much thought to design. The waiting staff around the pool area were very slow and it always took ages to order food and drinks.
Nice view onthe top of the hotel on all Agadir They charged me duble by mistake ....so low when its come to resuld any problem ...no manager on duty
Great location, very reasonable rates. Great pool and entertainment for kids. Rooms dated but otherwise comfortable and clean
the nois in the hotel shoud be less and the food smell should found away to make it less
The room was huge and had a balcony.Excellent value for money You had to pay extra for the safe. The tv reception went when it rained, that is after all when you want the tv
Tennis, live music, the view. Very n asty and rude reception-staff. OK security and excellently kind tennis-staff.
Nothing, its very expensive and does not deserve its four stars. its not even a 3 stars. the rooms are very old, AC not working, durty carpet, price, poor breakfast....its a good 2 stars but not a 4 stars at all.
huge spacious apartment no information in apartment ie room servce. pool not heated
Utrolig hyggelig betjening, Veldig bra beliggenhet, rommene var rene og fine, frokosten kan bli bedre
Hotellet har en flott beliggenhet like ved stranden. Rommene er store og komfortable med en romslig veranda. Det var godt trykk på vannet på badet. Dessuten var det ingen problemer med varmtvannet. Frokosten kunne ha vært bedre. Litt dårlig utvalg av pålegg. Glad vi ikke hadde all inclusive på hotellet, da maten virket ensformig.
-The staff was very good compared to the other hotels in Morocco. Special thanks goes to receptionist “Amina” whom I mostly dealt with. She was very cooperative. -The hotel is not directly located on the beach like some other hotels. But very satisfactorily centered on the Cornish in an active area close to restaurants, stop station of city tour train, the birds valley and other services. -Rooms in the high floors on the pool and sea side have fantastic view during the day time. (for these reasons, I extended my stay for 5 nights as the hotel overall worth staying in and the service deserve the rate ) -I booked one deluxe double room. I travelled single and I expected some Moroccan ( boy or girl) friend. I was surprised to know that I was not permitted to have a companion in my room. -I was charged for two taxes. Although during my booking it was mentioned that taxes are included except one. -I was given a room in the first floor (city side) for two nights. Location of this room was not good at all. I asked to change it from the beginning. I was tooled there was no room available. They changed me the room on the third night. -I was charged for using the Safe box in the room. That was not cleared during my booking. -Corridors are not very clean. Rooms are good. -Breakfast menu remained the same for five days.
Close to the beach and to tha main attraction of the city I did not like the hotel because the standard was much lower than expected and for the value of money charched, for eample: low standar of the room, poor breakfast, extra payment for safe box and to wait for someone to operated, water run for long time before getting hot.
Good location This hotel should not be more than 3 or 4 star maximum. It is not a 5 star hotel as advertised on the site
Help full staff and good location near the beach
room desighn no
the relaxed athmosphere, proximity to the beach, friendly staff, free WiFi
Cannot think of anything in particular, balcony was nice but too small to sit on, Pool looked nice, fairly quiet room as at back, bedroom nice, 5Mins or so to beach Hotel in general was a bit strange, breakfast ok but Very basic, staff at reception unfriendly. Room could be cleaner, shower curtain etc, bathroom was old