The friendly staff - housekeeping (Amal), boutique (Ilham) and restaurant in particular. Pool not heated. No shuttle service to town centre. Baggage forgotten about on last day - left at room door from 11 am to my departure at 4 pm: could have been stolen or touched. Not transported to my room on arrival, although my baggage was. I had to return to Reception because my card key didn't work, so that was 3 trips from Reception to room 3108, when I was already very tired - I arrived at 7pm!
room desighn no
Good location This hotel should not be more than 3 or 4 star maximum. It is not a 5 star hotel as advertised on the site
Close to the beach and to tha main attraction of the city I did not like the hotel because the standard was much lower than expected and for the value of money charched, for eample: low standar of the room, poor breakfast, extra payment for safe box and to wait for someone to operated, water run for long time before getting hot.
Help full staff and good location near the beach
-The staff was very good compared to the other hotels in Morocco. Special thanks goes to receptionist “Amina” whom I mostly dealt with. She was very cooperative. -The hotel is not directly located on the beach like some other hotels. But very satisfactorily centered on the Cornish in an active area close to restaurants, stop station of city tour train, the birds valley and other services. -Rooms in the high floors on the pool and sea side have fantastic view during the day time. (for these reasons, I extended my stay for 5 nights as the hotel overall worth staying in and the service deserve the rate ) -I booked one deluxe double room. I travelled single and I expected some Moroccan ( boy or girl) friend. I was surprised to know that I was not permitted to have a companion in my room. -I was charged for two taxes. Although during my booking it was mentioned that taxes are included except one. -I was given a room in the first floor (city side) for two nights. Location of this room was not good at all. I asked to change it from the beginning. I was tooled there was no room available. They changed me the room on the third night. -I was charged for using the Safe box in the room. That was not cleared during my booking. -Corridors are not very clean. Rooms are good. -Breakfast menu remained the same for five days.
good location,nice staff no
Close to the beach and enough pubs, restaurants etcetra in the area. This Hotel is from the 60's or 70's so everything is really old, on the pictures it seems more modern.. :-(
The outside area & pool Not too keen on some reception staff a bit too pushy
Staff were friendly and helpful.
the facilities were good the room could be updated