Tuxtla Gutierrez Hoteller

THe breakfast Gim and Business center closed too early.

Ine No ac no fridge no wifi broken toilet no ice mac

The restaurant was very overpriced and the food was poor. The pool appeared dirty on the day we were there.

the room was very nice, clean and comfortable. I wasn't advised they were under renovation.

AC not working properly, the humidity of the air was bad the room smell bad. You need to add conditioner to the shower

Arrived and at check-in found my name listed incorrectly on records. My name with someone elses address and credit card number. This happened again two days later at the Holiday Inn Express in Villahermosa. I was double billed on my credit card and the staff was not helpful at all, in fact they seemed clueless as to what the problem was. The same problem occurred upon my return to Tuxtla on Aug. 11th. My name, someone elses credit card info. They called me to the front desk from my room about 30 min after check-in and told me my credit card didn't go through. Duh, I booked the room using an AmEx Card and they had someone elses Mastercard # on my account. Terrible service throughout. Would NOT stay there again.

Nothing The roads were blocked and there was no number to call to cancel.