Torreon Hoteller

Fordeler: Breakfast included and great price

Ulemper: Not easy to access wifi

Fordeler: I got an upgrade by the check in

Ulemper: Breakfast was terrible, very bad quality and only fast food

Fordeler: every thing was wonderful except for the chilaquiles a little too spicy but delicious

Ulemper: nothing wrong

Fordeler: Very good facilities and the employees were very cordial.

Ulemper: Bad location in terms of the distance to places in town.

Fordeler: Cleanliness

Fordeler: OK

Ulemper: Rugs in the room need to be replace

Fordeler: Most impressed with personnel 👏👏👏 . Their customer service was impeccable!!!!

Ulemper: The bathtub drain was extremely slow. (a young man was sent to deal with it.) I had to sent him back because we were pressed with time to meet our fellowship. It was not fixed. The ceiling above the toilet has an eyesore stain that's distasteful.

Fordeler: Atmosphere

Ulemper: Service

Fordeler: Pretty good restaurant.

Ulemper: The worse front desk I have ever experienced. Takes forever to take care of you. You have to be prepared to wait for everything, including the front desk reactivating your key if required. ...

Ulemper: Breakfast not included

Fordeler: Old furniture

Ulemper: Complete failure to honor corporate policy to allow certified service dog, once we contacted location staff of our expected arrival time/date. We had to scramble to find another hotel reservation ...

Fordeler: Been staying in this hotel for several years always get the best of everything

Fordeler: Overall great hotel

Fordeler: Very clean has nice indoor pool. With all the story about Mexico you feel very safe here nice location

Ulemper: Stay here for 6 years at Christmas and never had anything to say bad about this hotel.

Fordeler: Very nice hotel. Have got better rates from you service before on line.

Ulemper: They had not clean the bathroom when we check in. Trash can was very nasty.

Fordeler: Our room was spacious , clean

Ulemper: Staff was terrible, so many employees hanging in the front well over 10 people & no one was willing to help with our bags, no one opened our door at arrival, got our room, & got pointed us in ...

Fordeler: The Hotel is beautiful. Excellent restaurant.

Ulemper: They give you only one room key/card, you have to insert the card in a card reader in the room, in order for the lights and ac to work. If you take the card out everything shuts off. You need the...

Fordeler: Golf course was great!

Fordeler: Nice comfortable room and good good at the restaurant.

Ulemper: Maintenance is not that great & the coffee is not good

Ulemper: House keeping. Needs work. Wifi needed to sign in 4 or 5 times a day.

Ulemper: the pillows were bad

Fordeler: Delicious doughnuts

Ulemper: Towel rack too low we both hit our heads

Fordeler: Great place, great value

Ulemper: Location. Far from the city

Fordeler: Love this place! Beautiful gardens & great food. Secure parking.

Ulemper: Nothing.

Fordeler: Beautiful location

Ulemper: They had problems with satellite TV

Fordeler: Safety is important and they don't let everyone go inside

Ulemper: The breakfast was good, my grandson had upset stomach and they send someone in less than 5 minute to change the bed

Fordeler: Friendly and helpful personel

Ulemper: Noisy and badly isolated rooms.

Fordeler: warmth and welcome of staff. (Late arrival and early start next day)

Fordeler: Hice breakfast. Quiet.

Ulemper: No wifi,couldnt make calls from room, cleaning staff left door to the room open.

Fordeler: breakfast, was not good.

Ulemper: better quality in breakfast

Fordeler: Whole facilities were confortable.

Ulemper: Pillows could've been softer

Fordeler: Good breakfast, natural orange juice and sweet bread was really good. Some of the food was just OK.

Ulemper: I was not able to connect to the free WiFi during all night, until next day.

Fordeler: The food was great.

Ulemper: The other guests were a little rude.

Fordeler: My second time at this hotel woud stay again Location food! Cleanliness! Airport shuttle service.

Fordeler: Cozzy apartment

Ulemper: There is no oven in the kitchen

Fordeler: Everything

Ulemper: NA

Fordeler: Room distribution and amenities, kitchenette, two room areas each with it's own TV, adecquate for my wife and kids. Would do nicely also as a business hotel. We had an included breakfast wich was a buffet with choices of fruit, eggs, some mexican recipes, cereal, bread and drinks.

Ulemper: We had to have lunch there the first day because of time limitations. The restaurant has very limited choices in the menu a-la-carte. My 8 year old did not like the Fettucini Alfredo, which I tasted and agree with my kid completely. Other selections where just OK. I recommend dinning elswhere, except for breakfast wich was good. The room had a fridge wich was set to off with the thermostat dial. Didn't notice until the next day. We had put some things in it and they weren't cold. The air conditioner didn't seem to operate well, it never cooled the room below 24 or 23 C. Finally, I did not like the location of the hotel, unless you plan to go shopping since it is right next to a mall. Also next to a Peter Piper Pizza and another restaurant.

Fordeler: Very comfy bed, nice bathroom, good sofa and lounge chair. Quiet room. Speedy elevator

Ulemper: No secure parking. Parking is outside in a large shopping center lot.

Fordeler: Good friendly staff. Efficient and helpful.

Ulemper: At breakfast you can choose to just have eggs and coffee which is good value. The full buffet is disappointing.

Fordeler: I LOVE the customer service they gave me!! Everyone was very friendly And always willing to help you out.

Fordeler: good, easy location when traveling by car from the north.

Fordeler: Location

Ulemper: The didnt have hot water in the morning, and the fee didnt include the breakfast, i paid $220USD and was an standard room and the sheets were dirty

Fordeler: The service was excellent!

Fordeler: Nothing!

Ulemper: They didn't give an invoice, I asked many times and they don't answer. Terrible staffs! The food was ugly and the shelf life already done. My meat smelt sour and I could not eat it. The bed ...

Fordeler: location

Fordeler: Bed was very comfortable

Ulemper: I requested 2 months ahead of time for a honeymoon suite and they said there was no request on their system, even though i put my request in a text box like this one and very detailed. They said they ...

Fordeler: Location

Ulemper: Old

Ulemper: I was charged twice for the room!!! Once when I booked it online; and then again when I checked-in!!!!

Fordeler: Location.

Ulemper: Old, very low price/value.

Fordeler: Location, Booking, Spacious

Fordeler: friendly staff, good breakfast

Fordeler: Good food nice and clean

Ulemper: N/A

Fordeler: Good location friendly staff

Ulemper: Poor lighting in room outdoor pool not so nice

Ulemper: Staff was extremely rude

Fordeler: Pool was ok. Towels provided. Room was spacious.

Ulemper: The hotel is rather old and requires renovation. Not very clean. Staff at the counter was asked to order a full-size cab to go to the airport with bags and we have got some tiny Chevrolet Spark. ...

Fordeler: The general look of the hotel was nice and location in downtown is convenient if you want to see Guadalajara city center. The patio was nice, helping a bit to cope with a very dark room.

Ulemper: No windows in the room giving a constant night feeling and dump smell. Although the room looked nice on the pictures, the smell and constant night feeling were depresing. On the arrival, the room did ...

Fordeler: Rooms

Ulemper: Restaurant, pool, gym

Fordeler: Easy to locate

Ulemper: Hotel is under refurnishing

Fordeler: The staff was very friendly.

Ulemper: The room had a couple of roaches

Fordeler: The room was clean and confortable

Ulemper: I perform a reservation for a triple bed, but when i arrive, they give a single room for the same price, was difficult to sleep on this conditions

Fordeler: Good value for price

Ulemper: Overall great experience

Ulemper: The cold air emitted a terrible odour. Never experienced that there before. May not return.

Fordeler: Breakfast & location

Ulemper: Small rooms

Fordeler: Everything was excellent, the staff is very friendly helpful, the location is perfect breakfast is delicious...! I'm going back to Torreón and this hotel is my first choice .....I love it

Fordeler: Weird smell in the room!!

Ulemper: Wifi is too slow

Fordeler: The shower is infested with flies and almost charged me more than i had planned

Ulemper: Nothing good. They charge more and gave me trouble with my reservation. There were flies in the bathroom. That is a digusting experience

Fordeler: Short distance to a lot of restaurants and shops.

Ulemper: The room was very badly ventilated. The windows were not to be opened.

Fordeler: Nothing

Ulemper: Everything

Fordeler: Very close to Galerías Shopping mall

Ulemper: It has a really bad smell - stinky I would say! I asked for a room change, and it was the same

Fordeler: Breakfast was delicious

Ulemper: To expensive

Fordeler: very careing employers

Ulemper: they dont have a good maintenence

Fordeler: Location

Ulemper: Carpet and furniture old and damaged. WiFi on and off. Loud. Restroom a little rotten (damage because off water). Unfriendly Check In.

Fordeler: It's ok

Ulemper: Door wouldn't Lock and rooms stink and no cool air

Fordeler: Its a decent place one night stayed no problems at all

Ulemper: No comments