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The staff were a credit to the hotel. Very friendly & helpful. It was a little shabby in places, including our room, which was so packed with furniture, it made it even smaller.
Very friendly staff, good entertainment only the stairs!
rubbish nothing worked holes in roof buckets everywhere ... no tele working loads of stuff broken no entertainment
the bedding was clean hotel is grubby and in need of refurbishment
Excellent position and despite being on main road, not too noisy. Staff very helpful. Lots of stairs, bathroom needs attention.
Superb value for money!!!! Reception, restaurant manager and bar staff were very friendly and welcoming - Breakfast Monday morning was lovely and very fresh. Overall cleanliness of hotel was good. Lovely clean crisp linen! However we missed the Restaurant Manager on Tuesday morning for breakfast. The appently unsupervised waitresses were not so friendly and the service was poor. After seating us and directing us the the rather stale and crusty looking breakfast buffet they disappeared (together) for a fag break. We then had to wait 20 minutes for them to return for us to be able to eat as there were no plates anywhere to be found!! Please get rid of that horrible breakfast buffet. It was so much nicer when our breakfast we made to order (as on Monday). The hotel is in need of modernisation, but nothing I would really complain about as it offered such great value for money. The tiles in the swimming pool were dirty however.
Good location with excellent parking facilities with large room and sea views Disappointed to learn that the hotel was sold while we were there and hope that the new owner maintains the current prices and retains the staff who we cannot praise too highly. The television - it was hopeless - kept freezing on us - even the staff who were most helpful and tried to assist, could not get it put right
location was good. breakfast was excellent. noise from traffic and heating.
Location of the hotel, helpfulness of most of the staff, and with one exception the quality of the food. The hotel regularly ran out of stock items like mushrooms and fresh bread, and attempted to disguise stale bread by toasting it (toasted prawn sandwich!). The hotel appeared to lack a strong management, and took on committments that inpacted adversely on the overall standard of service provided.
pleasant staff location & room size 1,Rooms are dated need modernizing . 2, Hotel general state of repair, needs addressing , wonderful hallways & stairwells decoration needs renovation plaster on ceilings missing covered by plastic sheets.Outside repainted.3, Some facilities not available outdoor pool in poor state of repair would be a lovely feature if Maintained.Gym not what expected
We had booked the Penthouse Suite and were amazed by it when we got there. We had the whole floor to ourselves just like a little flat of our own with a separate lounge, bathroom and bedroom and there was even a second bedroom which we didnt need so it would be ideal for a little family too. The staff were absolute brilliant, the hotel was tastefully furnished and the food in the morning was superb!! The best hotel we have ever stayed in in a long time and would definitely recommend and reserve again without hesitation
A very warm welcome from Stuart and Karen who were always on hand to assist. We were given full details of what to do in the area and directed to good coffee shops and restaurants. Stuart and Karen run a very nice property, with attention to detail. A freshly cooked breakfast, fresh fruit salad etc were the highlight of the start of the day.
really helpful and friendly
Owners very knowledgeable and friendly,superb breakfast,comfy beds
Lovely welcome with a nice cuppa tea & cake.The decor to the room was unusual but pleasant.Relaxing atmosphere. none
the staff in the bistro bar were really friendly and great fun to converse with. The pool area was great' and food fab!
Great stay, welcoming staff, great value food that tastes fab. The best entertainment package available. Fantastic holdiay at reasonable prices. There wasnt anything that we didnt like the staff ensure that your stay is lovely and you always leave wanting to go back.
reception staff were very friendly and helpful. breakfast staff were very slow, rooms were very outdated and expensive for what you get. our waiter was quite rude.
Hotel facilities were excellent and food was also very good Room was apaaling very very small bathroom tiny with sink in the bedroom, no room to even walk down one side of the bed and not enough draws to put clothes away for a 6 day break, tv was so old with no remote.....in my opinion this room was a single room...
Basic but very friendly. Needs updating, but cost would be huge as it's a big place. Spa all working well. Really nice aztek pool. Breakfast not great. Thanks Breakfast
Ideal town location, close to seafront. Corridors narrow in hotel.
very friendly and relaxing.
The owners were most helpful and welcoming. The decor and fittings were modern, tasteful and obviously chosen with care. Swimming pool was small but spotless with relaxing seating area round it. Breakfast excellent. This hotel was beautifully organised and run with great care for guests, The room and bathroom were rather small
Friendliness of staff and cleanliness. Excellent food No
Great hosts and staff. A very friendly atmosphere. Superb attention to detail. Breakfast and optional dinner excellent. Good bar and lounge area and outside garden very welcome in good weather. Will definitely recommend. A steep climb from town if elderly or have bad legs although there are buses which get quite close. Upgrade to a premium room worthwhile as some standard rooms small.
Everything, the staff were very helpful, and concerned that our stay would be as perfect as it could possibly be. A very good restaurant, and a good menu. The rooms were well laid out, and very light and airy. No.
Having stayed in some hotels which were 4 and 5* that charged the earth and were dreadful - the standard of this accommodation for the price surpassed all expectations. It was very comfortable, the hosts were terrific and the food was of a high standard. Nothing was too much trouble, it wasn't really like staying in a hotel - it was better - we felt quite spoilt and weren't looking forward to leaving!
Service and attention by proprietors excellent. Freshly cooked breakfast servrd promptly. Convenient to conference complex
It was a lovely hotel with friendly staff, clean rooms, very comfortable beds and a great breakfast!!
we found it very relaxing,good food, friendly staff and exceptionally clean and well run,food and drinks very reasonably priced for a hotel.
excellent location, easy to walk to marina shops and restaurants, owners very friendly
The on-site facilities, friendly bar, excellent breakfast inc. service. The dinning room was exeptionally good. A hotel I would be extremly happy to revisit. NO
Use of pool and children's games area Cleanliness, confusion of where to go for evening entertainment
really nice staff nothing to much trouble, nice atmosphere. nice big buffet cooked breakfast no restrictions how much you could eat. entertainment would liked live singer all 4 tlh hotels every night.
relaxed,nice surroundings,location good,plenty of activities and the buffet breakfast was very good. no
Staff very friendly and good swimming pools My single room was very small and basic
the staff very pleasant and helpfull our stay very relaxing
Staff friendly and attentive. Plenty to do in hotel itself Room bit hot drinks expensive
The hotel staff were very helpful and polite. The hotel facilities were very extensive and were ideal for family holidays. The food was of a high standard, and the hotel was very clean. There are some parts of the building which are very shabby, and the rooms and bathrooms need a re-furb..
The swimming pool was lovely The mattresses were not very comfortable, the staff were unhelpful and the decor and facilities were a bit backdated.
A highlight of this hotel is the friendliness if the staff and the lengths they go to in order to accommodate your every need.We had a 16 month old baby with us during the stay.they could not do enough to accommodate our needs in terms of meals etc.excellent! Could do with general modernisation.
the gardens and particuarly the path to the beach, the friendly atmosphere the shower facilities in bath difficult to use
Good central location with easy walk to sea-front through hotel gardens. Seen better days in some parts of the hotel. Entertainment- avoid the dodgy singers
good room for dog breakfast mean
The staff and other residents were very friendly
Location and style of hotel. Could have had a hook in the bathroom to hang things
showers in the rooms were terrible no shower curtain and no beans with breakfast
I was attending the United Kingdom Independence Party's conference and the "Bute Court" hotel was ideally placed for this being adjacent to the conference centre.
All the staff we met were very friendly and cheerful, meals were great and served quickly. Clean spacious room. Close enough to both the sea front and town to walk. Entertainment quite good. Honestly can't say there was anything we disliked about it.
Location and price Internal Decor Swimming Pool was not very inviting Entertainment Car Park is not that big
the waiter colin he was very funny and entertaining - he made the stay
lThe swimming pook
The people were friendly and the pool was nice. The room was very, very small (could only just walk around the bed) and the bathroom was tiny, compared with our family's rooms (who also stayed there) our room was rubbish and a bit disappointing (especially seeing as we booked first and if it wasn't for us they wouldn't have had 6 other people staying there!)
staff were polite,friendly and efficient bedrooms very tired and need updating - ensuite facilities need total refurbishing
staff were so friendly - wish more hotels were like them mould in the bathroom and the cleanliness
swimming pool available although attached facilities i.e. shower etc. were in very poor condition. room condition was appalling, stains on carpets, faulty light switch, noisy plumbing, leaking shower. turned bed on arrival and was met with a cloudburst of old dust. however, new owners may be unaware of extent of problems.
Lovely warm welcome from staff. Small single clean room with sea view. Some renovation work being carried out in main reception - but no noise from this. Hotel currently in process of being tidied up, some decorating needed, but it is being carried out and was reflected in price.
The staff were very friendly!! and the pool area was very nice too!! It is only a few minutes walk from the main town and see front. The decor was dated and in need of modernisation and tidying up (edges of wallpaper coming away etc) but it didnt affect our stay
Very friendly staff. Coach load of men from Wales ,noisey until 3am on sunday morning.
Very friendly staff Mattress's were starting to feel battered.
A very pleasent hotel to stay in. And the people that ran it were very nice and helpfull the food also was rely nice. will defenetly stay there again and recomend it to anyone. none
Close to town centre None
The location, the staff and the cleanliness was faultless.
This was our second stay at this hotel, we find it very friendly, good breakfast and so convenient for all the amenities will most definitely be staying there again in the future.
I liked the friendly atmosphere and our host was so accomodating.
Chris, the proprietor, completely on top of things from greeting to knowing our names to giving advice. Great breakfast, convenient location. Will stay there again. Off road parking.
It was very clean and the owners were lovley and friendly also the staff was nice too.
Close to Town Centre and not to Noisy roundabout.Excellent host and wife.Would definitely stay again at this b/b. No
the hotel was clean and the room was clean but the room smelt of smoke complaind and we got an airfreshner but still smelt
My Family & Friends always use the rainbow hotel for its cleanliness & Facilities
The location Bad extremely uncomfortable, room very old fashioned and basic. Shower - had to stand in the bath to switch on the shower, which meant being covered with freezing cold water!
Excellent breakfast. Excellent checkin. Excellent room. No hotel information in rooms. Steam room out of order. No lockers in swimming pool changing area. Ballroom closed during stay. Drinks at hotel bar very expensive.
Full hot & cold buffet breakfast was excellent. Dinner at the restaurant was very good.
The breakfast was very good with lots of choice The bed was very uncomfortable, very lumpy. the radiator would not turn on, so it was cold in the room and the hot water was instantly scolding hot
many many steps and corridors to pass for getting to the room!!! Just looking like a puzzel.
The location is good for the Theatre. Breakfast was good.The Xmas decorations were very nice. The bedroom needed attention. It needed decorating. The sheets needed ironing.
not one thing worse than a youth hostel and filthy dirty
Breakfast was good Hotel was dirty, noisy, with old worn out beds and leaky roofs. No paint on paintwork. Windows almost falling out. Hotel allows smokers to group on front step to smoke and shout at all hours disturbing guests above.