Bestill Thrifty leiebiler i Fort Myers

Fordeler: Car was clean...car was fine. Pick-up was fine. It was the return that was poor due to high volume of early returns due to Covid19. Thrifty charged me a "penalty" of $87 because I returned the car earlier than contract end date in order that we could leave Florida and get back to Minneapolis home due to Covid19 outbreak.

Ulemper: Thrifty should have waived any "early return penalty" due to the Covid19 issue. Because of the numerous early returns by hundreds of other customers, we were instructed to leave the rental car on the entry road to the rental car return garage and walk the two+ blocks to the terminal. I have written Thrifty about this issue, but have not heard from them. I, and my nationwide business associates, will avoid Thrifty on future rentals.

Fordeler: We were charged for gas even though we filled it up at the gas station 1/2 mile from the drop-off.

Ulemper: Don’t charge for things they shouldn’t.

Ulemper: The wait for pick up was extremely long -we were sick waiting at least 45 minutes in line alone. They didn't have the vehicle I pre-paid weeks in advance for? They upgraded us to a less fuel efficient vehicle. We had to pay more in taxes (I was under the impression our taxes had already been paid when I pre-paid? Was told these were additional taxes...)Then sent us to the kiosk outdide only to be told they didn't have the vehicle on site and we'd need to wait to have it brought over. What was the point of us paying more for in-terminal? Then when we returned the vehicle they charged us $100 for a gallon of gas. They said we returned the vehicle with a gallon missing. We filled up less than 9 miles from the airport. When I called to ask what happened I was told I needed to email a copy of our receipt from filling the vehicle. So I did. They reimbursed me about $41 for a "billing error".... aka I still paid $59 for a half gallon of gas in a vehicle I didn't want to begin with. Also found out thrifty, dollar and Hertz are run by the same con artists through the whole process. Will not be using any of them in the future! So disappointed.

Fordeler: Checkin staff very friendly and helpful! Drop off fairly quick and easy. Price was too high for a 4 day rental.

Ulemper: Value