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Efficiency, restaurant staff charming Food offering pedestrian
The swimming pool The milk allocation for the in room tea / coffee was a bit stingey.
all in all the hotel staff were helpful Yes i paid for this hotel for a friend to stay in who came down from London she checked in very late, when she eventually, unpacked i meet her or a drink to go over the following days proceedings in court, I left to my home and received a call telling me that she had went to use the bath room and found a condom floating in the toilet, Due to the late hour she wished not to cause any problems.I apologised to her and said i will take this up as soon as i can. I am sure this is an oversight but still very embarrassing for me as i had paid and booked this hotel for a friend who was down to give me support and evidence while my court case was on going. Regards Mr Scott
Excellent room with views over the marina. Particularly liked the terraced area overlooking the beach. Service in the restaurant could be improved.
Helpfulness of staff.Comfortable beds and exellent food. Limited tv channels.
Courteous staff and a lovely room. Very clean and the bed was really comfy. Was not able to use the phone in the room without a credit card (I wanted to pay cash).
Very comfortable well designed, stylish room.
The staff and food at the Bar was very good (see note below) about the Restaurant. Evening Food at the Restaurant was appalling. It's a shame that there is no lounge area overlooking the sea.
Location was easy to find. Hotel reception staff were excellent, especially as they had no notice of my booking
Staff very helpful. Extremely good location. Room not ready despite arriving after the check in time
It was a nice hotel apart from the fact that it was freezing cold! My wife and I had to keep our coats on in the restaurant as we waited an eternity for our meal.
location Sub standard accomodation - poor state of repair - cold room
Not very clean. Staff mostly indifferent with one member very ignorant & rude. Food supposed to be available till 10 but most of menu not available at 9 on our first night,tried breakfast following morning but ate out after that. Will stay elsewhere next time we go to Swansea
Comfortable bed, nice decor, no carpet on floor, reasonable price.
Clean, modern and bright feel to hotel. Comfortable bed and everything we needed . The staff were friendly and helpful. Good location and I agree about Park and Ride should be more advertised - excellent service to centre of Swansea. Reception area was a bit too open and too close to the bar, I would prefer a more private lobby area.
Convenient and clean. Felt like a better hotel than it really was. Unusually uncomfortable bed. Felt worn out and in need of replacement.
It was quite close to the area of Swansea I wanted No comlaints
The price of the room only was reasonable. Extremely dissatisfied with breakfast, It was cold, the bacon over-cooked and not value for money.
The room was lovely and very modern. No.
The room was very spacious. The staff on the desk when we checked were not very helpful, it was very rushed and I didn't get a satisfactory answer to a payment query I had.
The room was spacious and the gym facilities were excellent. The breakfast had a wide selection of hot and cold food. There was a constant noise from the air conditioning/heating even though it was not switched on - solved only by disabling the power. The pub had run out of bitter and half of its menu was off. We ordered fish and chips but were given fries - the food was basic to say the least. In the restaurant we ordered a medium-rare steak which was well-done and took 30 minutes to arrive. The restaurant was closed on Sunday evening, not what I expect from a 4 star hotel. There was a lack of visitor information in the room and hotel reception, e.g. no town centre map.
The noisy music
Fantastic hotel with excellent service
Easy going but lively. It buzzed with people who all seemed to be enjoying their stay whether for business or pleasure.
Clean. Brand new hotel. Good Breakfast choice T.V. in room good
It was easy to navigate all areas & the staff were very helpful
I enjoyed the relaxed yet professional atmosphere of the hotel The service for breakfast on the Saturday morning was poor, I had to ask for plates on the hot plate and the table next to us was empty for a long while and had not been cleared the whole time we dined.
Appreciated coffee shop and excellent gym facilities
Excellent breakfast. Staff polite Some noise from bar area on one night only. Room was on top floor above reception area.
room excellent and all arwas of hotel very good it was a pleasure to have the choice of a full english breakfast surrounding area a bit like a building site but this will be rectified soon a bit confusing finding way into car park
The staff were very friendly and made us feel very welcome from the moment we arrived. The food was lovely. The hotel itself had such a homely feel to it. A home away from home. I can't think of one bad point to write about!
Clean & Friendly Parking can be difficult
I think that the Alexander is one of the best hotels in England. It's extremely clean and the breakfast is simply delicious.
Very homely and welcomeing. Rooms are massive and clean. Great service. Inside the kettle was scummy.
The hotel staff was friendly and with very good servies. The room was very nice, comfortable and clean. It was a very god hotel that I and my familiy will coming back to soon. I like everything.
Very friendly staff and good location. Breakfast was great as well
Excellent service, room and breakfast. Felt very welcome, a home away from home. Nothing, everything was excellent.
Spotless: Friendly:Helpful: Excellent facilities. None
A friendly welcome and helpful staff with spotlessly clean accommodation. The bed was a bit hard and the shower a bit weak.
The proprieters were courteous, helpful and friendly. The hotel was very comfortable and clean and everthing was provided even phone chargers and umberellas! Just a little bit too far away from the centre of Swansea.
Imøtekommende og hyggelig personale.
Fantastisk sentralt. Utrolige turmuligheter langs hele kysten fra de gamle dokkene til Mumbles og kysten langs Gower. Vi kommer gjerne igjen.
Sentralt beliggende og med store gode rom. Kunne med fordel vert aircondision på rommmen, noe varmt.
Blide mennesker Kunne stille på aircondition selv...
Hyggelig og behjelpelig betjening både i resepsjon og bar/restaurant. Da tog/buss synes å være det mest avenlige framkomstmiddel til Swansea, så er beliggenheten perfekt.
The cottage was peaceful and relaxing. The views across Swansea Bay and the Gower were stunning.
Very helpful advice on finding a place for dinner. Very nice views over Swansea. None really
Lovely location and good general condition. We weren't brought our breakfast and I had to phone in the morning for it - though it did then come promptly with apologies : ) Also, the tv in the room didn't work. Small gripe, but no point in it being in there really.
Excellent views over Swansea Bay and surrounding area. Our sat nav packed up, tried to ring for directions, no one on reception to answer call.
Location, friendly staff, cottage was good with complete kitchen, (bed)linnen was clean, very nice view and good walking trails. Not a english breakfast, we couldn't check out before 9.00 am, very expensive for what you get (80 gbp a night without English breakfast just Continental)
The peaceful location.
The staff left you alone & the cottage was lovely. The heating went off to early (22.30)
cosy cottage; well supplied;warm; kitchen facilities good;staff helpful. noise outside window early on sunday morning;cold breakfast only.
Beautiful location, not too far out of town, great lodging. They should kill and eat the roosters.
Quiet, clean, unexpectely (and fully equipped)self catering. Beautiful views. No soap in the bathroom: Towels galore, all the washing up stuff, freeview amd comfort, but no soap.
every facility - eg vg DVD library, superb breakfast, accommodating hosts front rooms have magnificent views but could be a bit noisy.
Appreciated warm welcome from owner who surprised us by offering a room upgrade. Our room was immaculate and a generous size with a sea view. The choice of fruits, cereals, juices and cooked breakfast was outstanding.
I felt very at home and comfortable there straight away. The proprietors are very friendly and helpful. The room was very quiet. It is a beautiful position, good for exploring Mumbles and the Gower, and also Swansea centre is easily accessible. I left the car at home and found the local buses to be frequent and stress free. I would certainly return.
A perfect balance between friendly and professional. Lin & Mary couldn't do enough to help. We would definitely stay at Tide's Reach again.
The guest house was over and above expectations. Every need was catered for and the owners were so friendly and helpful. All the rooms were clean,comfortable and attention was paid to detail. This guest house really does deserve its 5 stars, it offers exceptional quality and value for money. I wish that all guest houses could take their lead from this one. A true gem. Thanks for the hospitality N/A
Mary and Lin were lovely hosts and made us feel really welcome. They gave us lots of advice on what to do around the area. The breakfast was fantastic, the room was immaculate and really comfy. Excellent value for money!!
Hosts excellent and good food.
nice big family room ,plenty off space for the children parking was a big problem,no sky tv which everybody has these days
An absolute gem! The weather could have been better!
Friendliness of owners. Location - proximity to Mumbles No
The warmth of the welcome, the fact that the house had been restored to its Edwardian origins with painstaking detail .... and the fact that it was Dylan Thomas's birthplace and family home. The proprietor had left lots of excellent information and books to bring Dylan Thomas 'back to life'. The 'hotel' was really good. The only reservation I have is the pricing policy. We paid £300 for 3 nights for the entire 4 bedroomed house, yet there was also a charge per person if we exceeded 2 adults. This is very confusing! I think the charge should either be based on rental of the property, or price per person - not both!
It was very homey None
Dylan Thomas House is a work of art and you will never forget your stay. As soon as you cross the threshold you step back into Edwardian times and every room is truly fascinating. It is still a very comfortable hotel but also a truly different and memorable experience.
It was a wonderful experience of days gone by. The children thought it was fantastic as it was like a museum without the barriers!
Good clean comfortable hotel with friendly staff
The bar was excellent and the staff, in particular the F & B staff were particularly good and helpful. Breakfast choice could be improved e.g. no option to cooked breakfast
Bath No heating not working tears in carpets
Quiet and comfortable room Hot breakfast left under hot lamps too long - suspected cause of stomach upset
The smell of bathroom coverd the room and the corridor.
We were satisfied with all aspects of our stay No dislikes
Leaving! The queen sized bed (should have been a double), the poor food, the dirty carpets, the mouldy curtains and windows.
A very relaxing and enjoyable overnight stay, staff at desk very helpful. no
I was woken at 5pm by banging sounds above my room. Sounded like the Gym!!!!
The location was ideal for what I wanted.