The quality of the hotel was obvious when we arrived. There was an initial problem at reception as they were fully booked and had trouble getting us a room. This was despite booking 7 months in advance. However, it was quickly sorted and we were given an upgrade. The room was excellent and the location very handy for where we wanted to go. As above, there was an initial problem at reception as they were fully booked and had trouble getting us a room. This was despite booking 7 months in advance. However, it was quickly sorted and we were given an upgrade. We didn't consider breakfast as we thought it too expensive. Overall though everything else was very good.
staff and cleanliness
overall facility and services were very luxurious
Early closing of Café Espresso
The room was great and it was a smoking bar in the reception
We enjoyed our stay in the hotel. The suite was very spacious and clean; hotel staff very friendly and helpful. Location - quite central.
the pool and sauna were not comfortable and big enough for the such big hotel
Piano bar long walk to second bedroom block
Comfortable hotel with good facilities. Helpful staff. Air conditioning didn't work, so room very warm. At 250 Euros (excluding breakfast) it's ridiculous that you aren't offered free internet access (this is charged separately).
Efficiet reception despite heavy conference traffic, and a very nice hotel for the weekend The bathroom drain made odd nioses and it turns out the room next door had waste water coming up through the drain
Great Location and very comfortable. Large modern rooms and friendly staff.
It was the perfect choice. Everything was fine.
the staff at check-in on April 30th was very helpful, available and smiling. everything was on the top of excellence: spa, massage, room, a few steps from city center, closed parking, and the best buffet breakfast I ever seen. I will definitively come back! the staff at the check-out on May 1st did not pay attention to us, not even a smile, very cold and not interested in asking us if we had a pleasant stay. I felt like I was not an interesting customer because I had a good deal on internet. it was sad to leave like this after a so beautiful (too short) stay.
The price we paid for a five star hotel was an absolute bargain. We stayed for 5 nights and can have no complaints at all. Location is excellent - it was handy for the city centre, the main station and the underground. Rooms were spacious, very quiet and immaculate. I really can't fault it.
spa area cost of water!! I do also think that the rates are very expensive
Room service Reception not very friendly. Location of the hotel is not good.
everything - superior hotel, exceptionally friendly and helpful staff, faultlessly clean room good facilities.
Absolutely perfect service; friendly, knowledgeable, timely. Concierge even programmed our rental car GPS for our trip to the airport!
location, comfort and smiling face of staff
Location near the train station is very convenient The wifi is a ridiculous joke -- very slow, drops constantly, and when I asked the front desk attendant for a room with good service, she put me in the room furthest from the server. I had to stand in the hallway to reconnect, repeatedly.
Very centrally located, neat and clean it must be possible to go to the room before 15.00
Location - great for the shops and the railway station. Very friendly staff - both the cleaning staff and those on the front desk. We waited in the bar inside the foyer to be served a drink but the waiter didn't serve us - not really a problem as we went into the very friendly zeppelinos bar, which was part of the hotel, instead, but disappointing that the waiter didn't see us.
Customer Service, room was awesome
had very high expectation from it before we arrived due to its history & the introduction from the guide book. unfortunately it turned out that we only liked the location of it. the management. stayed there for two days. toilet paper was almost out in the first day, but no additional was added. we had to ask for it by ourselves the next morning after running out of it. The heater didn't really work in the first day, either, even though it was fixed the next day after we notified the front desk during the night. The guy taking care of the problem at 4:00am after we were awoke by the cold temperature didn't seem to feel sorry about the situation. maybe we were being too polite during that time? obviously something wrong with the management of this hotel.
Central location. The Steigenberger Graf Zeppelin had lost my booking/reservation. It took me 30 minutes to check-in. When checking-out reservation was lost again. Amazing for a 5-star hotel: no room service from 10pm to 6am.
Location is very good near the main station Price very high, they asked for more money to get a twin bed room instead of Double.
€35 for a toasted sandwich in the bar at night......
I feel it is totally overpriced in comparison to other five star hotels. The rooms are smal. The TV is in a position were you cannot sit in bed on watch it comfortably.(TV being on the side of the bed, not at the feet end of it)
Nice room design. Good reception team There is no place to held a meeting with guests in the lobby. For a hotel of that class the lobby is poor. There a special stage in the lobby reserved for VIP customers. This is not good.
The staff was helpful and kind. The location was wonderful. I was hoping for a bit more luxury from a five star hotel.
service and staff and location
Excellent location, great views, luxurious property, and very helpful staff.
Very helpfull staff, lovely hotel, ideal location The only thing that I can really fault is from the outside it's not the most attractive hotel, but I don't suppose there is much that can be done about this.
Good Location, Excellence Service and value of money.
breakfast and the bar we asked a no smoking room and received first one with a very bed smell, and after we received a room without heating, near the heater was a broken glass(hidden)?
The morning buffet, the wine store, staff and the room. Location was excellent.
The location is excellent - a 10 minute walk to the train station and situated facing onto the Stuttgart Schlossgarten adjacent to many historical sites within an easy walk. The staff were friendly and helpful almost beyond belief - possibly the best I have experienced in my travels. Excellent breakfast service with a dining view over the grounds of the Schlossgarten. Internet access is very expensive (27 Euro for 24 hours access). The room was rather small for the price.
Very clean, updated bathrooms, beds were comfortable, staff was very helpful
the service is outstanding the hotel is a bit dated
Meget sentralt I stuttgart. God frokost.har bodd på dette hotellet I over 20 år.
Kommer du til Stuttgart med fly eller tog kan du ikke få et mer sentralt hotell. Det er bare å trille bagasjen fra toget og rett inn på hotellet. Selv om hotellet ligger "på jernbanestasjonen", er det godt isolert og ingen generende støy. 2 min. til byens gå og shoppinggate Kônigsstrasse. Gratiskort til S-bahn (flytoget) m.m. i den tiden du bor på hotellet. God frokost, frukt, div.egg, bacon, pålegg,frokostblandinger m.m.
Bodd her ofte. Sentral beliggenhet og liker at det er lett å komme frem uten å bruke transportmiddel. Store, gode rom. Bra frokost. Betjeningen er hjelpsomme nok, men kan virke litt uforskammet hvis du ber om noe utenom det vanlige.
Very clean, excellent breakfast, superb location for early morning flight. They placed me in a mobility-impaired room which was awkward, but okay.
It is a lovely design in the room, a very comfortly bed, safety box, nice pillows and cover, clean and modern....one of the best hotel rooms we have stayed in. Nice restaurant, friendly staff, good deal for the parking and handy located close to the airport. Too epensive breakfast and even if it is nice in design it is not too cool that there is a window from the bathroom to the sleeping part where you more or less can see the other person taking a shower. Internet is not for free.
Close to Messe Bar menu
Perfect fro the exhibition - halls and airport just a short walk. Unusually for airport hotel clean and quiet at night.
I particularly liked the attentive, friendly and well trained staff in the restaurant which is quite hard to find these days! NA
The inside decorations of the hotel were fabulous. The interior design of the room was really amazing and of very high quality. Furthermore, the staff of the hotel was very friendly, always at hand and always smiling!!
The placement of the hotel was the best: Closest to airport and fairground. The staff were kind and helpful. Unfortunately it was a busy time and I didn't have much time to try gym saloon and SPA. Only thing is the breakfast menu was a little poorer than I expected.
Convenience for the Stuttgart Exhibition centre & good metro / bus links to city centre. No dislikes
This is absolutely one of the best hotels I have ever stayed in. Everything: staff, location, design, room, breakfast, food, service.... excellent!!
Hospitality, friendly staffs, close to train station and main streets.
Very near to the main tourist attractions in Stuttgart. Free private parking place. Easy to reach. Nice breakfast with nice crockery :-)!
Breakfast was tasty and quite filling. Internet reception was great (our room was near the reception). We loved the free parking, and the lack of a pet fee. The receptionists were friendly. The room was very comfortable, though it wasn't huge. Of all the hotels/b&bs we stayed at in Germany, this was our favorite. The room was a little small. I didn't like that the double bed was 2 mattresses stuck together instead of one single mattress. It was also mildly irritating that there wasn't a 'do not disturb' sign for the door, and when you asked not to be disturbed the cleaning staff didn't follow through.
Close from the main station
Room was nice and clean. The hotel stuff is very kind and helpful. There was no minibar in the room. Brakfast was a little bit poor.
near the station some staff were not very friendly
I am very disappointed about the facilities. The pictures opened in booking.com is different from the real. But if you pass the hell night, you can meet not bad breakfast.
Staff was friendly and helpful. Location is just a couple of blocks from the main train station. Breakfast was excellent. WiFi was free and good. Room was comfortable and clean. nothing.
Very good location. Spotless clean room and bath room. The bath room of the signle room is quite big, compared with other German hotel. Very quite during night (my room is facing the hill and other buildings). Breakfast fresh and good variaty of cold and hot food. All in all, excellent value for money. Thin wall between rooms. You can hear from your neighbour many things...
Convenient location for the railway station and town centre
W-Lan free of charge. Breakfast with no various choices. Some rooms stand in front of a big crossroad --> noisy!
The receptionist was particularly helpful. The location was very good. The breakfasts were good. We thought the placement of the shower on the side of the bath gave a very narrow space in which to stand.
Its location is near the stations,U-Bahn,S-Bahn and city centre.Room rate is reasonable. The shower part is too small and water could be dissipated outside to the dry area.
Location. Staff Small rooms
Great staff but for that price hotel was very low on 'perks' like decent towels, no fan in room, only one pillow, no bathroom items like shampoo/showercap etc.
the staff where very helpful and nothing was too much trouble for them, the room was clean and well looked after
very close to the center and railway station, good breakfast very little room with no comfort
Staff very helpful Would have preferred a bath to a shower - but Stuttgart is in Germany!
Elevator was very noisy
We were very impressed with the cleanliness of the room and bathroom. The furnishings and carpets were in good condition. The receptiom staff were very friendly and helpful. The weather was extremely hot and it was unbearable bot to have air-conditioning in the hotel and room. In spite of the fat that breakfast is served until 10am, around 9:30, some food was already finished, such as cut vegetables, and the kitchen staff didn't bother to replentish it unless we requested something specifically.
Front desk service and proximity to airport Breakfast 'service': started cleaning area and moving people = guests around during breakfast hours.
Internet service in the hotel room.
Service for Breafast very unfriendly
Nice employee, and a very beutiful breakfast, but nothing else. I had to change to another room because of bad cleaning. Room #2 was almost ok.
Et utmerket hotell på alle måter. Utmerket velassortert frokost. Prisen jeg betalte gav meget god valuta for pengene
The breakfast was excellent, and the staff at reception were helpful and friendly. I was quite comfortable in my room as well. I found the hotel a little difficult to find on foot, largely because the sign simply says 'Hotel', rather than 'Novum Hotel Boulevard', as the Kayak reservation stated.
The room was excellent, the bed very comfortable, toilets and shower also top quality. TV was also very nice :-) W-LAN was not stable enough, I had no opportunity to try the breakfast so I can't tell, and the location is not the nicest one in Stuttgart.
The room was a nice size and comfortable. Very Quiet.
They were very helpful when we wanted to know what to see in te city and how to best get there. Their restaurant was not open the 2 days we were there and others had commented that it was an amazing restaurant for local German food.
Staff and room
The location of the Hotel is excellent, if one wants to visit the Christmas Market. Also, being very close to the transit system, allows one to visit the Mercedes and Porsche Museums. Another plus is that the Hotel restaurant has excellent food and the front desk staff are very helpful. Room was clean and bright No elevator.
the staff was super friendly and the hotel was beautiful
traditional design Rooms were too hot you could not open window as traffic was very noisey,no tea or coffee facilty in room, hotel resturant was closed most of stay
Extremely friendly and helpful service. Excellent breakfast. Convenient location.
I am so glad and luckyI have booked this hotel for one night, but I stayed two, enjoyed staying in this Hotel more then any other during my 15 day trip through Europe. Wonderfull, really nice and polite staff in reception and restaurant. After my stay I forgot couple of jewelery items and all of them has been sent to my home within next 15 days. Thanks Garri Tchakirian.
Excellent service, attention to detail and good soundproofing to the rooms.
The staff was fantastic. Their restaurant is excellent. No elevator, and parking is limited
Appreciated friendliness of staff with helpful directions and very nicely decorated room. Restaurant closed on Sunday and Monday evenings.
Cleanliness, staff friendliness and willingness to assist, parking and location. Breakfast was excellent. . Only one, bar/club noise from outside.
Nice place near the train station, stay was very friendly. some street noise late on Saturday evening....anywhere you are in Europe you will get the same thing.
Big room, big bed. Nothing bad...
The breakfast buffet was excellent. Hotel staff were very helpful-I asked for some extra pillows (I'm pregnant, so couldn't sleep with only one pillow) and they dropped them to the room straight away.
Small single room was to my surprise quite spacious. The buffet breakfast was excellent. There was everything you could hope for a german breakfast and more. The hotel was close to city centre, only a few blocks away from the main shopping street. The room was freezing at first because of the weird german habit of turning off the heating and opening all the windows. Even in November.
Excellent place near S-Bahn and in the town center Freindly and helpful staff Single room is too small
Breakfast and WIFI included in room cost which is unusual these day's. Staff very helpful. Room large and clean.
Good, clean hotel near the city centre. The beds are hard as stone.
Convenience of location, service from staff (inc breakfast staff), friendliness of staff.Room was spotless - bathroom was so clean, it looked like it was new (everyday) Internet access was expensive, as it was only available at 60mins per 24 hours or 24 hour block - have been able to get longer access (ie weekly access) via other providers in Germany, when at other hotels.
An excellent location, only a few minutes walk from Calwer Strasse (lots of bars ,restaurants and outdoor life.)
Bra beliggenhet. Litt støy, men det er bare noe man må tåle midt i en by.
Sentralt beliggende hotell med fornuftige priser. Når man betaler 10 Euro for parkering bør det være mulig å ha bilen parkert litt utover ettermiddagen uten å måtte betale på nytt.
Beliggenheten er utmerket, midt i byen, like ved T-banestasjonen. Likevel er det stille om natta. Personalet er hyggelig og imøtekommende. Frokosten er super.
Meget sentral beliggenhet. og grei parkering.
The staff were very helpful and the location was really central
Price is great.
location in the center entrance
good location, close to shops and restaurants. very reasonable price no coffee machines..
The WiFi was not working quite well on higher floors. Was working good on reception. Hard to find parking spot aroud.
location of the hotel, close to city centre noise during the night, no parking
The room was very confortable and clean. we didn't find the receptionist at the arrive, and we had to wait for some minutes outside
We had a good sized, clean, comfortable room. The staff were friendly and helpful. We enjoyed our stay. There was a bit of noise in the early evenings from a cafe across the street but was quiet later.
Vincinity of the S-Bahn station (Stadtmitte) and to the City Centre
1- they arranged for us a big room and we were 4 so it was very nice, also this room can take upto 5 persons so it will be suitable for a group of friends or a big family.2- the location of the hotel is very good if you are looking for shopping, fast food, supermarket everything was Ok
Location relative to the main train station & the extensive breakfast selection. Close to walk to the down town area. Climbing the hill to get to the hotel. Coming back from the shopping mall area, the uphill walk is a real effort.
Comfortable room and a good breakfast, friendly staff
Excellent breakfast included! The hotel was very comfortable and quiet. With a window in the main room and the bathroom we were able to get a cross breeze when it got warm outside. The only negative to the hotel is that it's all uphill to get there which was difficult for me pulling my heavy suitcase from the train station.
I had to catch an early train so I would miss the breakfast. So at 6:30 when I came to check out, the reception had prepared a bag lunch with drink, fruit and sandwiches all in a Kronen-Hotel lunch pack for my voyage. This was very friendly- aslo the woman at checkin- helped me take my bags up to the room. This doesn't happen at the big hotels.
fabulous breakfast, fastidiously clean room, friendly, helpful and competent staff, I missed an internet connection in my room
The convenient location, but also quiet. Very nice breakfast. No coffee/ tea making facilities in the room.
The staff were very friendly and helpful. My room was on street level so very noisy and the room was quite basic. I was disappointed as it was not what I expectedvafter reading other reviews.
Reception madame was intimate, good impression. Breakfast was of great value.
I chose the Kronen for its proximity to the main rail station at Hauptbahnhof. It is also very close to all the main shopping and tourist areas. No free wi-fi internet. Ridiculous for business people and general travellers in 2010 not to have this facility
The hotel is very close to the city center, train station and shopping malls Service could be better if hotel room is served with free tea and coffee maker.
Staff, location draughty common area, design of hotel and rooms (without modernity)
Helpfulness of staff
The size of the hotel room was a bit bigger than I anticipated for Europe and the intercontinental breakfast was very good there.
Very friendly staff, good location, generous tasty breakfast in bright attractive dining room
staff very helpful, provided clear information on how to travel about city & info on nearby restaurants Relatively high charge for use of Wi - Fi (we didn't use is because of that)
location, very good breafast, hellpful stuff
Mercedes Benz Museum, Wilhelma, Residenzschloss Ludwigsburg, spa og shopping.
Friendly service, clean and close to central Madrid but easy to get to via Metro Cold air blowing into the room the whole time and the air con was off
Spacious.pleasant rooms, new decor very modern, great position for city
Excellent breakfast with good choices. Staff was helpful. Close to the city centre. The bathroom was too small .