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Staff attitude towards client. Although I specified in my booking that I want a room with a decent view,I was placed in one with a wall in front of my window. Due to that it was rather uncomfortable, dark and always had to take care to draw the curtains so that I ave some privacy (away from the neighboring flats).
The professionality and the friendliness of the staff. Breakfast is also very good and with a rich diversity. The air deodorant that is used overall and also in the rooms. This is problematic for people with llergies or breathing problems.
Clean, quiet, spacious rooms and bathrooms, close to the city square at walking distance, nice restaurants in the area, friendly and helpful staff, good price The restaurant inside the hotel is not good at all.
Everything was great, breakfast, free internet, location, size of room, staff were very helpful and friendly.
A nice hotel with old world charm but modern conveniences. Included breakfast was very nice, more than I expected. Our room was a little small but adequate
It was very crean room and good enough space for us. The breakfast was also fine. The receptionist was very kindly. And the rocation is great. We could walk to train station and old town as well. (little bit far from bus terminal, if you have big luggage.) The elevator is small. We needed to carry our luggage, even 4 stars hotel.
First of all, the location of the hotel is very good, as it is only 2-3 min. walk from the railway station and also it is possible to walk to the old city. The room is not very fancy , but clean enough. The hotel staff is also friendly.
friendly staff, goof location in between the city center and the railway station, rather quite street outside no
It was very central. The hotel had the usual comforts of a 4 star one would expect. The staff were friendly and helpful. The breakfast was great, it was a better buffet when compared to regular 4 stars.
The hotel is near the city center, therefore it is a little hard to find a place to park the car. Our room was comfortable. The breakfast was great! The a/c cannot be adjusted although it seems adjustable. The room was not cleaned well after the first day.
Excellent value, very spacious room, close to everything. Staff at front desk extremely helpful. Top 5 breakfast experience.
The hotel was georgeous and in an incredible location. Wonderful bar and lobby, withbeautiful rooms. The king bed was amazingly hard, we actually checked to see if it wasn't a box spring.
I like the way they design the hotel. It's old fashion but very authentic and style. The room and the lobby differs from the other 5 star hotels we have been.. even the reception was on a small table in the corner. no.
Great value and central location. Very nice restaurant and extremely attentive staff
Beautiful hotel with great staff. Loved the room, the breakfast buffet and the dinner in the bistrot were excellent. Beautiful setting with 5 stars service! I would highly recommend it.
Everything A pool would be nice
Location in the heart of the city, good breakfast, i like the additional menu for the eggs, pastry could be improved, crossants etc. ate to small, quality suffers, gets to dry..... the noise of the near trainstation and the tram. also is a pool missing
Everything. Very luxurious accomodation, friendly personnel. The room was amazing . On top of it they have an incredible kitchen for breakfast, lunch, supper and daytime snacks, big thumbs up to the chefs.
Service from staff was very professional from reservations to check out. A very beautiful and well maintained hotel ideally located to enjoy Zagreb.
Excellent value for the money. The hotel is designed with very good taste, there is beauty everywhere, excellent food, good Internet connection and the best of all is the staff. We stayed one day longer than planned.
staff at the reception was not very friendly and the head concierge was so, so. Our luggage was delayed and did not arrive the same time as we did and concierge was giving us wrong information regarding the delivery of the luggage. He called the airport and told us that the luggage is on the way to the hotel and will arrive in half an hour. one hour later it was still not delivered, then ho told us it will be fifteen minutes. After half an hour he said that luggage is on the way to our other destination-3 hours away. We wasted half a day waiting and now new information. We left and when we arrived in our hotel Monte Mulini in Rovinje, we were told that the luggage did not arrive and that in never was delivered to Zagreb airport. Concierge at such an reputable hotel as yours should never mislead guests and be sure what is he conveying IS the correct information. We lost lot of time of our precious time in Zagreb waiting around.
The traditional standing No flat screen television in my room
Beautifully decorated and restored hotel from the early 20th century.
Vennlig betjening, vakre glassmalerier, vakkert interiør.
Jeg likte spesielt betjeningens vennlighet, hjelpsomhet og naturlige serviceinnstilling. Hotellet var meget velholdt. Dessuten hotellets Jugend/Art nouveau-stil. God frokostbuffet. Nei.
Trivelig hotel og bra service. God frokost
UItmerket hotel for opphold i Zagreb. Sentral beliggenhet. Greie rom. Gratis Internet med god kvalitet.
I stayed the Club room at the top flour, however no city mountain view. SPA was needed one day in advance booking. It is difficult to use for one day traveler.
The rooms were beautiful and very comfortable. Location is great-within walking distance to all sights. The food at the hotel was not great. Meals were overcooked or undercooked and Not kid friendly. Pool was too deep for kids also.
Clean rooms and a good location. During the weekend the pool is closed for cleaning reasons. Quite dissapointing if u're staying there in the weekend.
Nice there were street signs all over the city pointing to the Sheraton. Price of room and in main dining room were very high. Service and prices in the cafe were very nice.
The hotel is in a fairly convenient location. The buffet breakfast offered was good.
Food at the restaurant. Hotel staff. We had to pay addition for sauna at the Hotel. Only swimming pool and fitness was included.
Yes. The room was very disappointing, small, oldish and the bathroom cramped.
Very helpful staff members.
Disappointing....unkind staff, forcing the kindness. Rooms are not in accordance with the category of 5 stars taking into account that the La Meridien Lav also 5-star hotel from Starwood group. Sheraton was completely disappointed.
Breakfasts :) Colour of the carpets :(
Good location, friendly staff, for a next stay in Zagreb I would return
very spacious light rooms
Shower head broken. Extremely expensive parking compared to room cost.
Great, clean modern hotel. Very close to train station and bus station. Tramway stop right in front. Very good breakfast buffet.A bit expensive, but we wanted to spoil ourselves on the last few days of our trip.
The hotel was modern and very clean The location was a little rough, closed shops and broken pavements
Room, location and the breakfast No
Stuff is very friendly and the rooms were exactly as i expected.
After 7 weeks of touring Turkey and Croatia, this hotel had the best breakfast by far - saved the best till last. Even provided a breakky pack on our last morning as we had to leave before the 6.30am breakfast.
The location was perfect for us. We could easily walk around the city and the hotel was 10 mins from both the train and bus stations. The staff was helpful as well. Breakfast was extensive and delicious.
Easy to find and close to a lot of central Zagreb things The hotel should provide better instructions for parking. There are no signs indicating where the parking is and sometimes it is hard to stop at the hotel to ask where it is because the roads are so busy.
Very friendly staff that were extremely accomadating. For example, our room included breakfast but we were missing it because we had an early flight so they packed it for us in the morning to take. The room was extremely clean and spacious. The location is right next to the bus station so that was convenient. It is far from the airport and while they say they have an airport shuttle, it does cost you money (about $30 bucks/120 kuna) to book so we were slightly misled. It's also a walk to get to the town center (30-45 minutes) and at night I would not advise walking back but rather get a taxi because the area closer to the bus station is slightly greasy.
In general was good.Very modern room big bathroom everything clean and friendly . The location was for my purpose well located. High parking fees for one night for Croatia and a badly damaged entrance door in my room.Normally they should not rent a room like that.
location, location, location. The bed was extremely comfortable and luxurious and excellent tv selections in English They charged you for additional coffee from your coffee maker in your room after one use. This is a five star hotel.
The staff was friendly and helpful. The restaurant was good. The spa facilities were a disappointment.
The room is very comfortable. The position is great, near the opera house and Mimara, near the tram stop (the trams 12 and 17 in few minutes take you to the main square, Trg Jelacic). Breakfast too expensive. We did not have brakfast there, prefering two excellent bars near the hotel and the Opera House (one is named Hemingway and is very stylish).
Relax area, gym and breakfast Cost of parking
Good location, spotless room, comfortable bed Smoky lobby area, reception can get overwhelmed by groups
The pool is great and the room service not bad. The service of this hotel is simply not up to scratch for a 5-star hotel. It is okay for a 4-star hotel. To give some examples:the staff is not helpful, sometimes does not speak English (!), the room, was way to hot (in November!), our room was not cleaned in three days, even not after repetitive contact with housekeeping.
Location, room quality, view from Starwood preferred quest floor. -
Excellent services. Staff very friendly. A very comfortable room, nice view over the city, excellent gym
The hotel is beautiful, and the staff is very nice. Also the location is very good.
The two rooms we stayed in had very good view. Nope. It was all good.
Nice big rooms with big bathroom. Great Breakfast! The ladw at the reception was strange. She asked for credit card to secure the payment (which was already made on the internet!?! Then she did not really want to help to have a room with one big bed instead of 2 small beds...???
price relatively OK finally we were charged more than we have agreed due to exchange rate difference; we didn't have the option to pay in euro, and their POS didn't work, so we were forced to exchange euro to kuna at the hotel rate which was not attractive
the reception is affable and pleasant in dialogue The central aircondition worked badly.The staff could not repair it.
Everything from rooms to services
Fast reception, Czech TV channel with news No reasonable Internet in room, quite high Internet price. In **** hotel it shlould be just a service
Spacious lobby good for gathering/meeting, nice room and size was OK, furnishings were in very good condition, nice bathroom. Hotel restaurant was a bit pricey. Only one computer in the Business Center for guest use. Air-conditioning in our room did not work.
free internet-corner they wanted to charge more than the price from booking was, we had to talk twice to the reception supervisor to get the rate we booked!!! therefore checking your bill is essential
very nice hotel, good value for money a 15 min tram ride from centre
Good night's sleep n/a
Assistance with transportation to airport. Very old internet/computer system. Needs new mouse. Needs a better way of getting to the @ sign. Guests should not be blaimed if the access is denied due to inexperience of hotel staff with computer. Not having a dining room and having to pay for breakfast when it is not available at time of departure. Hotel was ask before booking if they could accommondate a gluten free (wheat free) breakfast. Non was availabe
The staff were very helpful and friendly. The location was very handy to saty out of the city and near the main highway to drive to Rovinj the next day. The hotel was new, sparkling clean and the staff all spoke English which was very helpful. Thank you so much.
very nice spa and wellnes, comfortable room and nice bathroom little bit complicated checking out if you pay cash in Euro.firstly you have to exchange money to local money and then you can pay your bill.
This Hotel was excellent. The room was spacious and comfortable and the Hotel was very clean and modern. We only stayed overnight but it was a great Hotel to arrive to after a long days travel. No
very polite staff, very good quality of services; excellent dinner n/a
exceptionally good & friendly service, full attention at any time
Efficient and friendly staff; clean simple surroundings; close to airport; the meal we had at the hotel restaurant a few minutes walk from the hotel was probably the best meal we've eaten in Croatia - and we've been going there for four years.
I like the room and the restaurant of the hotel. All the people who work there are very friendly and professional. Very important also the frre connection in every room!!!
Location, room size,
It is a very clean and modern hotel good located if coming by car while on the main road (Zagrebacka Ut.) with large rooms and a good restaurant with a variety of a breakfast buffet. Maybe range of outdoor parking could be more.
New,modern hotel with excellent breakfast - very comfortable if you plan to visit Samobor,Slovenia and West coast
big, comfortable room
Very nice hotel, staff was excellent, clean and spacy rooms. Very easy to find The location is not very good if you're going to visit the city center but however, if you have business meeting it is excellent for that.
Actually everything...! :-)
the use of the wellbeing centre. ie pool,spa,sauna . we enjoyed our stay. However the staff were not very customer focused. particularly the girls in the spa centre.a smile goes a long way which these girls did not have.
Limited parking space in surrounding. Also no direction parking garage belongs yes/no to hotel.
Very professional and helpful staff. Nice pool. Good breakfast selection. Comfy rooms, with plenty of space.
Wonderful hotel with lots of amenities. 4 Star looking to be 5 Star for the price of 3 Star. Everything about this hotel is first class. Quite a long way from City Center
flott beliggenhet med gangavstand til det meste ,kjempekoselig hage hyggelig betjening
Hotellet ligger suverent til rett under gamlebyen, ut mot handlegaten og forgjengersonen Ilica.. Gode, stille, rimelige rom, nydelig frokost og meget vennlig betjening. Nei.
Et godt alternativ å bo. Svært hyggelig personale. Flott med egen parkeringsplass i nærheten til å ligge i en storby. Hjelp for noen dårlige senger., men det nevnte jeg for ledelsen og de hadde overtatt for noen mnd siden og det ville komme på plass til neste gang jeg er forbi.
Staben som jobbet ved Jagerhorn var alle svært vennlig, imøtekommende og seviceinnstilt. Hotellets beliggenhet er et godt utgangspunkt for å utforske Zagreb.Rommene er rene og velstelte, frokosten er god. Bakhagen/utecafeen på hotellet er en liten oase.
Personalet var hyggelig, hjelpsom og snakket veldig bra engelsk. Bra med familierom for 4 personer. God frokost. Enkle, men hyggelige rom. Flott beliggenhet midt i sentrum, med gåavstand til alle severdigheter. Vi ville gitt hotellet 3 stjerner! Det var vanskelig å finne frem til hotellet med bil, og parkeringsplassen ligger et stykke unna (Warsawska ulica).