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All staff was very good attitude.
Good location, kind and friendly staff, good room (roomsa re in renovation process, so some may still be old ones) The room was in corridor repair area with chemical smell, breakfast is not as good as cost it, hotel parking area is small and difficult to park.
Very nice atmosphere, friendly staff, good location convenient parking, but you have to book in advance
I like the different type of cheese present same breakfeast for 4 days. Pork sausages only ( muslim doesn't consume pork would suggest chicken sausages which can be consumed by everyone) more hot plats in breakfeast
5 minutes walk to the centre of Straatsburg
location near to the city center and the railway station the two door entrance to the room and the carpet
Very pleasant staff. Good car parking arrangements. Within easy walking distance of the city centre and main attractions.
its central location, garage parking - very good for an over night stay and an opportunity to look around the city
The room was totally renovated and very clean! Very spacious and comfortable! In addition, I switched our room dates a couple times and the staff was very, very nice about it! The maid tried to open our door at 8:00 a.m. and then let it slam shut. Also, another hotel worker was slamming the doors in the morning when he was looking in a closet that was directly across from our room. That woke me up and was really annoying. The maids should know before hand which rooms are taken and which need to be cleaned and are unattended without slamming doors! Breakfast not included and the hotel is not exactly in the center, more like 3 or 4 blocks. Also, the bathroom had no shower curtain, hence the water everywhere and the door was wierd. It was a frosted glass sliding door, which was nice but it generated a lot of light (which was not good since we had our kids and it lit up almost the whole room when in use).
Close to Strasbourg old city. Rooms are clean but old fashioned. Breakfast room was hot as a sauna......crazy!
Good reception, convenient location. Clean and well equipped rooms. Mind staying at the 1st floor as the constant sound of I guess the generator? in the garden may irritate you after a while.
The folks here are responsive and helpful. The hotel itself is within walking distance of all the sights of the old town. Nice modern rooms, great breakfast in a clean, well-kept environment. Parking in their garage was made much easier by the gentleman who knows how to handle the tight spaces. Cindy's (at the desk) recommendation for dinner was outstanding. I would definitely stay here again.
Meget sentralt i forhold til bykjernen. Kort avstand til togstasjonen og et rent og greit hotell. Bedre oppfølging og påfylling under frokosten, nesten tomt for eggerøre og bacon begge dager.
Fin beliggenhet. Kort avstand til gamlebyen og severdigheter.
the room was very clean, hotel staffs are very kind. the room was small, but ok.
Very good location, very good buffet breakfast, small but comfortable room, free WIFI friendly personnel.
Great location, comfy bed, trendy, free drinks apples and candy, nice breakfast, friendly staff. Remodeled rooms but on the small side.
Newly renovated, clean, good location. Very good 2 star hotel.
The location is great being so close to the old town. However, I booked 10 twins but when we turned up (only around 5 p.m,, not late at night) we were simply told "Sorry, we only have 6 twins. The rest you have to take double rooms!!" I think there should be some guarantee about getting what we book through booking.com.
Great location, friendly staff, decent breakfast and the building is renewed. The rooms are way too small.
Clean, modern rooms and trendy atmosphere.
The staff was friendly, curteous and very helpful, The room, although very small, was clean with ample storage. The hotel is located on a side street and it would have been helpful if we had known that beforehand; even with a GPS, it was hard to find. The location, just across from the main train station, was central and it was easy to get around.
very close to the station, the price included breakfast the room was small
Location brilliant and staff very friendly and helpful. I was disappointed on the size of the room. For the price and the way it was shown in the photos online I thought it would be bigger than it was.
The location was excellent. The room was too basic for the price and the TV channels wewr very limited. Breakfast could have been better as well.
That it is near the railway station The decor of the lobby.Looks sloppy.Reception staff was courteous but lacked warmth.
very convenience as hotel is located right in front of the station. we could hear the conversation in the next room! although there were a shower curtain, there were no bathtab nor separated from the floor so after using, the floor was soaked with water!
location very basic, no air-conditioning, no fridges in rooms
A very comfortable location; a nice environment and neighbourhood. It would be good to have an electronic teapot in a room.
I liked the location of the hotel and the interior design of my room was truly stunning. I arrived at 1 pm and my room was not ready. I arrived again at 2 pm and my room was not ready. I had a meeting in Luxembourg and had to leave my belongings with the staff, which was not comforting for me. I also needed to take a shower but since my room was not ready I couldnt do so. When I arrived later at night, I had a different woman at the desk who was unpleasant and rude to me. I did not care for her tone with me and felt that she was very hostile. I do not know about you, but when I pay good money for a hotel room I do not appreciate being treated as an imbecile. If the people that work at Mercure hate people, perhaps they should not be working in customer service. I had problems with the Wi Fi as well.
The location ! In front of the train station, close to the city center ... Perfect :)
I am safisfied with the hotel. Everythings was OK, excluding the price. The rate was high.
The location was pretty convenient because we could walk to everything we wanted to see and do. The rooms were extremely small. We brought our pack and play for our 1 year old, and had to switch rooms because the room was too small to fit the pack and play in it. They also say that parking is available, but the parking is 3 blocks away.
Everything was all set. A city book pass was provided that was very useful. Having WFI was very good - I needed to use i.
Location Asked for a double bed was given 2 singles. Car park was 10 minutes walk away and Items in the room were not replaced daily
Good location, friendly staff. The drain in the basin is not working properly, very slow.
Nice, cosy and close to the railway station
Unfortunately, I came away with fleas which must have been hiding in the pillow of the bed and was badly attacked and discomforted by the experience.
Clean, good value - no particular frills but just the job for a short stay in Strasbourg
good location, nice staff, quiet rooms
The room was clea. There is a good, free access to Wi-Fi. Apart from that the loction is really convenient.
The location is good and it is clean and tidy. No. Basically, everything is okay.
Location, location, location
Location, very helpful and kind staff, price TV cahnnels all were in French
the internet they need somebody that speaks english well
Perfect Location ..just 4 mins walk from Gare de strasbourg station. Hotel is busy throught out day n night so no problem in check in as we arrived around 1:30 am in night. Room was very clean . all basic amenities provided. Nice bathroom . hotel staff spoke good english and were helpful. Breakfast could have been better. We payed 8 euros per head just for 2 croissants. No bread to toast also . may be its just french culture b/c we faced the same issue in Paris.
Close to the station, good beds. Lots of low, wooden beams in my room, I kept hitting my head. Also, as soon as I closed my window, I would smell the smoke drifting up from the bar, even on the 5th floor. The bathroom was tiny and not very clean (and the toilet seat fell off on the first evening).
In front of Train station and hotel was clean. Receptionist is not always there.
The location of hotel is excellent, the price is very good. A good place for accomodation for people, who are staying in the city for a short time, who arrive late night.
It is easy to access from the Rail Station and only 5 minutes from the centre of Strasbourg and Petite France and a huge variety of food shops and cafes and other shops in the vicinity The hotel is popular with young people and school groups and at times was quite noisy but this did not disturb my sleep. I could not access the free wireless with my Mac and the staff could not help with passwords or advice.
everything is OK
The hotel is very close to the train station with reasonable prices.
Cheap hotel near central station. Sometimes a little bit noisy because of other guests.
Sentralt i forhold til jernbanestasjonen. Dårlig standard på rom og bad. Lite rom, liten seng, dårlig oppusset bad. Skulle kun sove der en natt for så å reise videre, betydde derfor ikke så mye. Rommet var billig (uten frokost). Mulig at hotellet har bedre rom til en høyere pris?
situation close to the main station the room is very small
It's a cosy place with a friendly personnel ,in avery convenient spot A little touch of rennovation in the interior (corridors etc) and a lot at exterior.
friendly staff, spacious room, good location the hotel-restaurant has no longer restaurant and that should be posted in the announce
wonderful staff, great English, very helpful. Stairs would make it impossible for handicapped, made carrying the bags a slight problem.
The restrautant was closed at dinner time.
The hotel was close to petit france area, so very convenient for visiting the christmas markets. Hotel staffs were very nice and welcoming. The building and the room needs a bit of renovation. They are so old and lack sense of clenliness although I could tell that the cleaning is done properly. Tough the price is not that expensive, I still thought it doesn't worth the money..
Convenient to both train station & sightseeing: adequent for stopover stay
Staff were pleasant. Good location
This is an excellent family hotel with great service, nice people and a truly wonderful dining room. Top value for money. there was nothing that we did not ike.
Comfortable and well managed hotel. Rooms a bit shabby but clean. Good location near train station and tram.
The hotel is very close to the train station and tram station, so it's quite convenient to go to downtown and sight spot!
It was clean. Old hotel, TV now working...
Location is very good. The staf in the reception is very kind. We didn't have any problem. The room was a little bit small and bathroom too.
The hotel is conveniently located closed to the railway station and the city centre. The staff was very friendly and helpful.
very clean. Good location
good location just outside the central station, big rooms internet was broken when we were there and they didn't do anything about it they just said " we don't know"
The hotel staff was very polite and excellent. Nothing
Very nice, friendly staff. Breakfast was excellent. The mattress sagged. Also, street noise was constant. (Not the hotel's fault. Our windows were open.)
friendly welcome and location No
Close to city center and station. Good heating, hot water, clean. Nice receptionist. Parking discount (7Eur per day) Pretty small room and bathroom.