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The A/C and the location. The external telephone line wasn't working. To make an external call, one had to go to reception. The A/C was a bit noisy.
The desk staff were excellent, they took care to help in every way. Well worth the money and very well organized with excellent staf overall. Nothing comes to mind.
clean, rooms were spacious, beds and desk were comfortable, the windows open! no clock in room, shampoo was all in one--body wash/shampoo/conditioner? no washcloths or hand towels, no iron/ironing board (although i also didn't ask--i might have been able to get one). these are minor complaints. the hotel is overall fine.
the room was very clean, hotel staffs are very kind. the room was small, but ok.
very close to the station, the price included breakfast the room was small
The location is great being so close to the old town. However, I booked 10 twins but when we turned up (only around 5 p.m,, not late at night) we were simply told "Sorry, we only have 6 twins. The rest you have to take double rooms!!" I think there should be some guarantee about getting what we book through booking.com.
Clean, modern rooms and trendy atmosphere.
Very good location, very good buffet breakfast, small but comfortable room, free WIFI friendly personnel.
Great location, comfy bed, trendy, free drinks apples and candy, nice breakfast, friendly staff. Remodeled rooms but on the small side.
Newly renovated, clean, good location. Very good 2 star hotel.
The staff was friendly, curteous and very helpful, The room, although very small, was clean with ample storage. The hotel is located on a side street and it would have been helpful if we had known that beforehand; even with a GPS, it was hard to find. The location, just across from the main train station, was central and it was easy to get around.
Great location, friendly staff, decent breakfast and the building is renewed. The rooms are way too small.
The location was pretty convenient because we could walk to everything we wanted to see and do. The rooms were extremely small. We brought our pack and play for our 1 year old, and had to switch rooms because the room was too small to fit the pack and play in it. They also say that parking is available, but the parking is 3 blocks away.
Unfortunately, I came away with fleas which must have been hiding in the pillow of the bed and was badly attacked and discomforted by the experience.
The location is good and it is clean and tidy. No. Basically, everything is okay.
good location, nice staff, quiet rooms
Everything was all set. A city book pass was provided that was very useful. Having WFI was very good - I needed to use i.
Clean, good value - no particular frills but just the job for a short stay in Strasbourg
Good location, friendly staff. The drain in the basin is not working properly, very slow.
The room was clea. There is a good, free access to Wi-Fi. Apart from that the loction is really convenient.
Location, location, location
Nice, cosy and close to the railway station
Location Asked for a double bed was given 2 singles. Car park was 10 minutes walk away and Items in the room were not replaced daily
This is an excellent family hotel with great service, nice people and a truly wonderful dining room. Top value for money. there was nothing that we did not ike.
It's a cosy place with a friendly personnel ,in avery convenient spot A little touch of rennovation in the interior (corridors etc) and a lot at exterior.
The restrautant was closed at dinner time.
wonderful staff, great English, very helpful. Stairs would make it impossible for handicapped, made carrying the bags a slight problem.
Comfortable and well managed hotel. Rooms a bit shabby but clean. Good location near train station and tram.
Staff were pleasant. Good location
The hotel was close to petit france area, so very convenient for visiting the christmas markets. Hotel staffs were very nice and welcoming. The building and the room needs a bit of renovation. They are so old and lack sense of clenliness although I could tell that the cleaning is done properly. Tough the price is not that expensive, I still thought it doesn't worth the money..
Convenient to both train station & sightseeing: adequent for stopover stay
friendly staff, spacious room, good location the hotel-restaurant has no longer restaurant and that should be posted in the announce
situation close to the main station the room is very small
Sentralt i forhold til jernbanestasjonen. Dårlig standard på rom og bad. Lite rom, liten seng, dårlig oppusset bad. Skulle kun sove der en natt for så å reise videre, betydde derfor ikke så mye. Rommet var billig (uten frokost). Mulig at hotellet har bedre rom til en høyere pris?
The owner is very charming. Food in the hotel restaurant excellent. Steep stairs to the room. Showerroom/toilette separated from the bedroom with only a low wall (120 cm)
Sophisticated design and romantic atmosphere closed to 'petit France". Helpfull people!
My daughter and I found the Chut beautiful and distinctive with the Zen themed rooms, the art work and fine linens. It had a great reading room on the floor and a book called Chut which was I believe is related to the Hotel's name.A perfect gourmet dinner in a lovely garden setting and Wifi access to the Internet along with cable tv on a flat screen added to the experience. The narrow interior "cut out" of the Chut cost as much as a stay at the spacious Courtyard by Marriott in Berlin the night before so it might not be for those on a budget or who don't like narrow spaces and winding staircases. The inn was hard to find for the taxi drivers as it was not clearly marked, perhaps better directions could be provided.
Very friendly staff. Great room: old house redone in a very fashionable way
I liked the design of the hotel, cosy, nice room, nice garden, good location The service was very bad, very messy, badly organised. The toilette in the room, really not practical when it is considered as double room.