Santo Domingo Hoteller

Fordeler: Gorgeous hotel in a great location of Santo Domingo. The rooms were beautiful and spacious and the staff/customer service was the best I have seen in a long time.

Ulemper: The two main negatives were the food and bathroom. They claim no one has ever had this issue before and they seemed pretty shocked at the situation so I will give them the benefit of the doubt, but the showers that we experienced did not drain. The first room they gave is the shower flooded the bathroom. They were kind enough to give us a new took but the next morning when we went to shower again the same thing happened. As for the breakfast. It was served cold as if they scraped the leftovers of a previous guests plate onto a new plate to serve it to us so that it wouldn't be thrown out.

Fordeler: The historic aspect

Ulemper: Location wasn't in the best neighborhood

Fordeler: This hotel is a dream come true. We slept in a 17th century convent with all the modern amenities of this one. Hotel Employees have so much class & social skills that they can work in the best hotel in Paris.

Ulemper: We can't think of anything. Really!!

Fordeler: This hotel was my favorite part of my trip to Santo Domingo. The hotel is a tourist attraction in its own right! It is simply beautiful! The hotel is also very conveniently located to all the attractions in the Zona Colonial and the Malceon. GREAT hotel!

Ulemper: Leaving!

Fordeler: Hotel was super clean and everyone was very nice!

Fordeler: Staff and facilities

Ulemper: Food was expensive and limited

Fordeler: The people

Fordeler: Hotellet var veldig rent og alt var veldig fint!

Fordeler: Personale og utstyr

Ulemper: Maten var dyr og begrenset

Fordeler: I loved how luxurious the hotel was. Everyone as accommodating and you felt like you were in a chiq location. The pool is amazing and the views are wonderful.

Ulemper: You can hear everything through the walls. It was difficult to feel like it was intimate.

Fordeler: The rastrillo architecture, excellent facilities and service, and outstanding Colonial Zone location.

Ulemper: The breakfast buffet was expensive.

Fordeler: I am so happy to find a hotel of this caliber in Santo Domingo.....I will return again and again! The food, the service, the room, location for walking, everything was perfect.

Ulemper: There is nothing to not like. Ok maybe a small desk in the room would be nice....but there is a business center.

Fordeler: No complaints...everything is perfect.

Fordeler: The architecture and plant integration.

Fordeler: Beautifullly decorated modern hotel! My wife and I were pleasantly surprised by this beautiful hotel in the colonial section of Santo Domingo. Staff was very attentive. No complaints here.

Ulemper: Any problems I had were taken care of so quickly I don't even remember what they were.

Fordeler: Den rastrillo arkitektur, utmerkede fasiliteter og tjenester, og enestående Colonial Zone beliggenhet.

Ulemper: Frokostbuffé var dyre.

Fordeler: Ingen klager ... alt er perfekt.

Fordeler: The view was outstanding and the staff were very attentive. The facility was nice, but there were a few issues with the conference rooms, electricity and water issues.

Ulemper: The rooms were just ok. The decor is very basic and one of my colleagues complained that she felt a bit claustrophobic in her room. We tried to hook up the computer to the tv via a cord-- and the hotel only has one remote control (for the entire hotel) that changes the inputs on the tv. The prices for the buffets/food were ridiculous. $35 for lunch plus 28% in taxes. This includes the 18% ITBIS and does not include tip.

Fordeler: Good service Location is close to historic center

Ulemper: Room was some short Taxi from/to airport is $40 (30 minutes)

Fordeler: Hi! , We love everything in there, we feeling like our own home,. Thanks you

Ulemper: Oh! the meals, you have to make some changes in the menu, like Dominican foods sometimes.

Fordeler: Hotel Palacio is a standing work of art. A very simple hotel filled with a consistent colonial homage throughout. The respectful Traveller will enjoy its location and proximity to authenticity.

Ulemper: The bright light outside my door was annoying at night.

Fordeler: Quaint Clean Attentive staff Deliciouso breakfast!

Ulemper: We had a junior suite on the main floor. The traffic noise woke us up on several occasions. Get a room on a higher floor TV was almost un watchable due to problems with the color. I reset it to the factory settings but no luck. AC was either full on or off. No in-between.

Fordeler: gorgeous building, interior, and courtyard design. it really is unique and mazelike; i was smitten. (i'm from california so i'm floored by anything > 100 years old.) décor is like a regal columbus-fanboy/conquistador-chic, the zealotry of which i found somehow both zinn-esquely uncomfortable and museum-patron aesthetically pleasing. our room had tons of space, an antechamber with a few couches, a great bathroom (jet tub!, separate shower, separate toilet, bidet), an adorable relic of a pc with a 3.5" floppy drive, decent wifi (got dropped a few times but it was reasonably fast compared to what i'd seen in other cafés... just don't plan on playing an fps, etc.). we had the 5-crown room which i wouldn't normally spring for; there just wasn't vacancy in other rooms: it was the perfect hideaway to recharge and relax after walking around all day. so comfy :3 the location is perfect for exploring the zona colonial. my bf appreciated the a/c, which was very effective.

Ulemper: nothing too bad, but staff was just okay, not super attentive and not particularly helpful when i had issues, i wouldn't consider them outright rude or anything though. e.g. -- i asked for a first aid kit or a bandage etc (in spanish) when my bf cut his foot and they just kinda shrugged and stared, so i just had to go outside and look for a pharmacy. -- i asked for the balcony door to be unlocked and they just never got around to it for the entire duration of my stay, etc. the free/not-free breakfast debacle: like another reviewer, i also was kind of confused when at checkin they said i had to pay for breakfast (the description said it was included). i chalked this up to an inaccurate description sent to the various hotelerie sites, and just assumed i'd pay for it a subset of the days, but then at checkout they didn't charge me for any of my breakfasts... so eh? if i had known it was actually included instead of hearing conflicting information i would have eaten breakfast there 100% of the time and saved some money : \ a lot of these might just be cultural differences, which is why i wanna reiterate that it wasn't too bad... i just wouldn't call it amazing service as i'd heard described in other reviews.

Fordeler: Hotel Palacio er en stående kunstverk. Et veldig enkelt hotell fylt med en konsekvent Colonial hyllest hele veien. Den respekt reisende kan glede seg over sin beliggenhet og nærhet til autentisitet.

Ulemper: Den lille lyset utenfor døren min var irriterende om natten.

Fordeler: Well located, friendly helpful staff, clean room. Food at restaurant was good, safe for tourists. AC was good and balcony was nice.

Ulemper: No elevator, took a tad long to check out.

Fordeler: Bra beliggenhet, vennlig og hjelpsomt personale, rene rom. Maten på restauranten var god og sikker for turister. AC var god, og balkongen var fint.

Ulemper: Ingen heis, tok litt lang tid å sjekke ut.

Fordeler: I loved the pool

Ulemper: I didnt like the poor customer service at front desk, rude & unprofessional.

Fordeler: Clean and comfortable

Ulemper: They charge per guest. I was traveling with my two kids and they charged me extra for each.

Fordeler: I have a hard time finding solutions

Ulemper: Nobody couldn't help me

Fordeler:

Ulemper: upon checking out I was approached by staff about missing towels, they actually dragged me back up to the room to count the towels; when I checked in there was one bath towel in the room, I requested more towels and they gave my 2 additional bath towels and 1 hand towel, which I left in the room; I even opened my bag to let them look and after finding no towels the be grudgingly let me go

Fordeler: Nice rooms good beds nice bar and restaurant

Ulemper: Noisy street noise along highway

Fordeler: Hotel location is great, walking distance to everything. The pool is clean. Rooms are clean and well taken care of.

Ulemper: Barcelo Hotel now offers gym membership and access to the pool to locals. Those who buy membership to the gym also are allowed to use the pool area thereafter. I am pretty sure that many local residence obtain gym memberhip just to be able to use a pool.. Well, this is a huge incinvenience for visitors and guests of the Barcelo Hotel. The day we arrived, te pool was full of local teenagers who were cursing, making a lot of unnecessary noise, inappropriately making out in the pool and behaving in a very obnoxious matter. There was no security nor anyone from hotel management around to observe and to correct the situation. To Barcelo Management: if you want and need to have a repetitive business, you must either ban te local visitors from using a pool or have someone to observe the disipline in your pool area. a

Fordeler: The bed was really comfy. The pool was nice.

Ulemper: The room key has to be inserted in order for the air and lights to work, which is inconvenient. While showering, the water seeps through and floods the bathroom. There is no free wifi. The breakfast was not worth it's expensive price. The fan makes a sudden and loud noise. The cleaning service knocks on your door 3 times a night to check up on things. The gym was really hot and under construction. There were pigeons that would get in the pool. No calls can be made (not even local calls) unless a credit is paid prior. The toilet wouldn't flush and maintenence had to be called everyday to fix it. Things would be moved or gone missing after the room was cleaned.

Fordeler: Jeg elsket bassenget

Ulemper: Dårlig kundeservice i resepsjonen, uhøflig og uprofesjonell.

Fordeler: Rent og behagelig

Ulemper: De tar betalt per gjest. Jeg reiste med mine to barn og de belastet meg ekstra for hvert av dem.

Fordeler: Jeg har problemer med å finne løsninger

Ulemper: Ingen kan ikke hjelpe meg