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The friendliness and helpfulness of the staff from reception to bars, to restaurants to cleaning staff. The breakfast restaurant is superb in terms of setting, ambience, staff, food etc. The location of the hotel on the beach is outstanding. The furnishings were high quality. The whole place was exceptionally clean - look out for the polished brass on the main stairs. The beds could have been more comfortable. Entertainment was dreary, but the older guests seemed to like it.
Traditional, comfortable excellent location near beach and shops etc, lovely breakfast terrace and gardens. Easy access to beach Lunch buffet not great. Problem with inadequate sunloungers
This is a very comfortable hotel with (for the most part) friendly staff. We particularly liked the Terrace Restaurant and the pool atmosphere was relaxed and child friendly (without allowing the children to take over). Well managed establishment. We enjoyed our stay very much. There is no doubt that we thought the hotel was expensive having regard to overall experience, location etc.. a charge of 50% extra for a small six year old was excessive, we thought.
Very welcoming staff - warm and comfortable hotel. We were upgraded to a superior room on arrival.
Very good location, wondeful beach, many resaturants and shops around, high level of services no balcony in some rooms, air-condition not good working sometimes
The quality of food for a HB standard was good. The location if you have a car at your disposal. The rooms have more of a business look than a holiday look. A bit far from the sea.
Very obliging and helpful staff and excellent Conference facilities The junior suites in the garden area were damp so we moved rooms immediately
Secluded location, good sized rooms and v. good restaurant facilities albeit very beautiful complex retaining indigenous trees on steep hillside location the whole area was overly shaded and minimal opportunity for sunbathing... especially in room balconies and pool areas
Smart, clean and spacious facilities. Room was excellent. Two pools, so fortunately one seems to be favoured by famillies and the other one is more peaceful.
staff were excellent, rooms are very nice and cleaned daily, breakfast was fantastic, overall the best hotle we have stayed in in a long time we think the shuttle bus to town should run in the evening time also, finishes at 4pm
comfort, food,its a goog place for honeymoon
Pool and surroundings good Expensive for casual meals .evening meals very poor they left a packet of nuts and a small bottle of wine on a side table then charged for them on the bill they did not say it was part of the mini bar service
Fantastiske resepsjonister som var meget behjelplige! Rent og pent, med bra standard på alle områder. Flott utsikt over hele kysten til Illetas, og badebaseng, solsenger og vannaktiviteter helt ved sjøen! Lite bra mat I poolbaren, selv om de serverte alt fra middag til desset. Få unge / ungdommer.
Vi er veldig fornøyd med vårt opphold. Spesielt pluss for god frokost og hyggelig betjening. Rolig beliggenhet. Flott bassengområde med fin utsikt. Litt lenger busstur til Palma enn vi trodde (ca. 20 - 25 min). Deler av hotellet trenger oppussing.
Meget vennlig og service "minded" personell og nydelig mat. (halvpensjon) Standardrom var lite i areal, likeså badet. Vi oppgraderte til juniorsuite etter en natt!!
hyggeli og imøtekommende personale og ledelse-genuint opptatt av at vi som gjester hadde det bra- skulle gjerne hatt anledning til å se soloppgangen eller solnedgangen+mulighet til å sitte ute på terrassen om kvelden-ikke mulig pga ikke lys-samtidig kansje var dette en god ide da det ble stille og roilg forholdsvis tidlig på kvelden
Personlig service og mottakelse, spes.fra resepsjonen Mulighet til utendørs frokostservering.Bedre kvalitet på solsengene på stranden.Ikke varmt vann i dusjen på ettermiddagene
Svært hyggelig betjening og meget god service Det hadde vært en fordel om jeg kunne ha belastet rommet med ekstra utgifter, som lunsj og drikke, istedet for alltid åmåtte ha kontanter tilgjengelig.
Pool. Manager, staff and location Lack of international mix,
location was very good, close to beach, bars, restaurants, shops. large outdoor Swimming pool. Reception staff were quick to deal with any queries or requests air conditioning could have been cooler, shower could have been stronger. be prepared to pay 50 euro to get there by taxi from the airport
For a 4-star hotel it is very poor - the standards are max. 3 stars. Even though the rooms are clean, the whole place needs redecorating.
The hotel was very nice with a lovely indoor and out door pool, the rooms were ok for a short stay with a good size balcony and fridge in the room. I would use the hotel again for a stay in Santa Ponca The english breakfast could have been better, fatty bacon broilled with small frankfurt style sausage... ended up eating breakfast out. A few more UK channels on the TV would be good.
I liked all the facilites that were available to use, and all free. the food was also very good. the staff were very difficult to deal with and very unorganised.
Friendly helpful staff (especially on Reception), any problems were dealt with promptly and hotel has a nice feel about it. Towels were still left on loungers by the pool & the hotel did not remove them as stated. Also although diving was forbidden people still did & towels were left to dry on balconies. What is the point of requesting guests not to dive, reserve loungers etc and then do nothing when guests ignore notices?
We were given a room in the annex which was a long walk for my elderley mother. We had to take two lifts to get to the room. We asked to be moved to another room and the next day they moved us to the main part of the hotel but on the 8th floor. The room was very noisy. You could hear the plumbing pipes all night making a banging noise. Not alot of entertaininment only twice a week
Excellent environment,restaurant and service. Could have done with a little more evening entertainment but I suppose that we were a little out of season
The location was fantastic - close to the beach and the little shops and restaurants. Great pool, very helpful and courteous desk staff. Maid service were very professional! We had some discomfort during the hot periods of the day and night as out room air conditioning didn't seem to be working very well.
Nice quiet location but close enough to both beaches and the resort center. Very clean.
The Hotel has Air Conditioning which was part of the criteria for our selection. In our room it was very poor and even after 2 complaints nothing was done.
Location, late booking in facility, comfort of bedrooms, good pool and plenty of room on sun loungers. Parking facility full therefore had to part some way from hotel late at night.
Clean well located hotel for a weekend break More crockery in the room but I understand a lot of young people will stay and it probably gets broken!
the rooms were spacious, and the music was very good, although a little loud first thing in the morning. music was a little loud first thing in the morning and the staff were a little rude, but not them all.
This hotel is designed to suit groups of friends who like music and DJs on during the day and who want a lively atmosphere. It does exactly that. Families wouldn't stay there. We went for a 40th weekender and it was exacctly right for our needs. We actually got 2 x 1 bed apartments next to each other which was great - more space and an extra bathroom. Beds were very comfortable and showers always hot. Don't stay here for a relaxing break, but for groups wanting a fun hotel, this is the perfect place to stay. Excellent fun! Check in took a while as you have to pay on arrival which takes time if there's a queue. I would have preferred to have paid before we got there.
Loved the music, tho was slightly loud, but that's what the hotel's like so as long as you know before hand it's fine. Plus they don't put the music on til after 11am which is fine in my opinion, and on til 8ish, ideal for getting ready to go out. Loved the huge pool area, go the sun all day. Location was great for the beach and bars. Price was fantastic. Wouldn't book it for a long stay but was excellent for our short break. Sun loungers were quite uncomfortable, gave a few of us bad backs. And the music was sometimes too loud.
location is excellent, close to beach, pubs and clubs. the pool is excellent poor quality rooms and the loud music from 10am each day. Rooms booked are not available so moved to 2 different rooms
Good food, dinner was always different, free wi-fi in a lobby, quiet location but at the same time 3 min walk to the beach. Clean room every day. No refrigerator/mini bar even for money, noisy animation program every evening till 12 am and no chance to go to bed earlier, two twin beds instead of one double which we couldn't keep together, staff speaks german but only little english
Pretty little -- it's located somewhat at the end of the resort so it's more quiet. Large balcony. Not clean; ants in our room (which was on the 6th floor, so i guess ants everywhere). When we checked in, the room was not clean -- sand and hairs on the floor, blankets looked used and unfolded in the closet, dust in the closet. We were not offered another room, instead the original room was very superficially cleaned, and the cleaning lady was very discontent. Staff was unfriendly (maybe because we didn't speak German?). We were told dinner was between 18:30 -- 21:30. However if we went to dinner after 20:30, very few tables would be available, because staff would have already started to prepare the rest of them for the breakfast next morning. No minibar, safe didn't work. Hotel is old so the doors make a lot of noise when closed.
Hotel was a perfect oasis in an otherwise standard holiday town. Staff, service, facilities, breakfast did not disappoint on any level.
The hotel was very clean and comfortable, and ideally located for the shops, resturaunts and beach.
Staff at hotel really nice,front desk,waiters,room attendants all very helpfull,even though it was a little hard for them to understand our english.very comfortable and relaxing hotel thank you all. Our room was positioned over restaurant so a bit noisy,lovely balcony,but got no sun,for price we paid thought room would be better position.
It was close to Paguera's main Blvd. In general it was a good hotel. Breakfast could be a lot better.
Det var fine rom,veldig hyggelig betjening og det var en fin beliggenhet selv om det ikke var badestrand der.Det var også perfekt for dem som ville ha det stille og rolig. Det var harde senger og det kunne vært gjort noe for dem som kunne tenke seg å bade i sjøen.En flytebrygge f.eks.
Den store terrassen og de romslige rommene Fjerne det rustne stpebrettet på stranden. Veldig skjemmende.
God mat, om noe støy i restauranten. Fine basseng og flinke verter som hadde ulike aktiviteter. Positivt at ungene kunne være med på de fleste aktiviteter! Fint uteområde. fleksible i forhold til ekstrasenger ;) Var godt fornøyd med alt. Eneste at det kunne vært flere bord/stoler tilgjengelig under underholdningen om kveldene. Var ikke transport til og fra flyplassen. dette mener vi å ha lest på nettsiden at det var.
Veldig bra uteområde. Bodde all inclusive, veldig mye for pengene, veldig bra animation team.
Rimelige priser og veldig bra frokost i forhold til pris. Hadde mindre boenheter og lå i hellende terreng med mye trapper.
Fine bassengområder, hyggelig personale, all inclusive, gratis buss til stranden. Mye maur i leiligheten, fikk en spray for å ta knekken på de, men maurene ble ikke tatt bort av rengjøringspersonalet. Vasket de vekk selv, men dårlig renhold generellt. Fikk ikke sengeskift mer enn en gang i løpet av 14 netter og da ba vi om det måtte gjøres. Kunne også vært nye håndkle hver dag, onsdag og søndag fikk vi ikke nye, men dette visste vi fra før.
most things i was not impressed with the entertainment programme
Well presented and very comfortable. Pool facilities were beautiful. Handy for walks and beach. Some of the reception staff had very poor english and were unable to help because of this.