Bestill Payless leiebiler i Ontario

Ulemper: I had asked for a midsize sedan and they said none were available and gave me an SUV. When I got to the lot there were several sedans out there and people coming out after me were getting in them. Also the gentleman took note of my car number and said he would bring the car up. Which he did not do. After standing in the sun for some time I had to ask another attendant and then walk to the corner of the lot to get the car. They did not have a record of me renting through Kayak and had to call over the supervisor to change the pricing which took up time. Joanna

Ulemper: Extra fees, hiding fees very different from advertising and initial estimate by company. Staff in the Returning process were not polite and professional.

Total fail

Fordeler: Nothing

Ulemper: When the desk was closed early despite my booking for an evening arrival I called the next day to attempt to pick up the car again and was told it would be an additional $350 for the new rate.

Won't rent from them again!!!

Ulemper: They had only two reps working and over 50 people waiting in line. It took two hours to get my rental car after getting their and Payless is closed after 10pm so they have it handled by Fox. The reps were rude and there were no cars available. The amount I was charge was not the same as the amount shown on my rental through Kayak and their argument was that it was the taxes. They finally got a manager and although he was able to fix the overcharge but the car they gave me was horrible and not what I had requested. Incredibly disappointed!!!

Waited hours and gave up

Ulemper: We arrived in Ontario right on time, but when we made it to the rental car desk we were told to wait. And hour later (with a crying baby) we were told to expect anywhere from an hour to two hours later, or even more. Thankfully, I had made a second reservation at Alamo. They got us into a car. While all of the rental agencies were backed up, Payless was the longest wait with the least amount of information.

Took over an hour to get thru pick up and exit

Ulemper: Didn't have the car we rented. They had us wait. Tried to give us a pick up truck?! Gave us another car, but it took quite awhile to find the lost key. Too over a half hour to exit the lot due to a very slow security officer. Upon return they had us (and other renters) go BACK INSIDE to the rental counter to wait in line again and never did get a receipt. Absolutely awful experience. Car was fine.

Car I reserved not ready

Fordeler: Cheap price, nice agent

Ulemper: The vehicle I reserved wasn't available. The agent even offered a pick up truck instead and I declined. Eventually after a twenty minute wait I got a smaller car. Even though I got a smaller car no one offered to reduce the price.

Payless is Worthless

Fordeler: Nothing

Ulemper: They listed as in terminal. They are not in terminal. I went to information and they said that Payless is with all other rental cars which is a shuttle ride. Ok. No big deal. So I shuttle over and after 15 minutes at the counter I am told I will have to wait at least a half an hour to get a car. They don't currently have one. I walked over to Alamo and rented and was on the go in 5 minutes. It cost me $20 more than my Payless reservation but they did actually have a car to rent me.