I did like his hotel everything was really nice about it parking is really easy it was super close event I was going to my only complaint would be a they charge you $50 at check in now nowhere did it say it was charging $50 for checking in I called the office and complained about it because the $50 made my account go negative. And they did absolutely nothing about it which kind of made me mad.actually I'm still waiting for the $50 back and it's been five days that if it does Credit to my account soon I will never stay here again. That's the one thing that would make me not return to this hotel. everything is nice but beware of the holding fee.
I had made reservations for a double bed and when I got there they only had a king size bed
My stay here was great. I have stayed at ALoft, just up the street a few time and after a few poor experiences I decided to stay at Ontario Airport Hotel. The staff was amazing and very accessible. The room was very clean and the location is perfect. The shuttle service that will take you around town for free was also a huge plus. This is where I will always stay from now on.
Staff was friendly Lounge, bar, and piano area were relaxing. Carpeting in the outer halls. The room door had foot prints and scuff marks.
Clean with perfectly comfortable beds, roomy and not noisy. Nice workout room and breakfast area, always had tea, coffee and fruit available...excellent people working about! shower curtain needed more support but Im sure its already been fixed as all other aspects of hotel have been kept up.
Great staff, very clean and beautiful space. The waiter remembered my name, which is always nice. That I forgot my bathingsuit for the pool!
Very good experience Didnt know how to operate your alarm clock! Must be the blonde in me, lol!
The pool area was very nice. The room was clean and comfortable. Front desk help was great it was kind of pricey for a night stay
I am satisfied for room and environment.
The TV didn't work properly. The engineer was polite and nice. However, it took quite a while for him to replace a part and fix it. Not his fault. However, very inconvenient that the hotel gave us a room with a faulty TV.
Overall price and convienant
the staff was nice the elevator was busted the juice machine was busted the ice machine was busted the vending machines only took singles
They were the only motel for the price I wanted to pay. Prior to that I was staying in a 5 star hotel, so take my words for what they are worth. Got the deal off the net and a last minute need on a holloween weekend. They placed me in a smoking room and I don't remember the site saying it was smoking. I couldn't sleep in the room and the first couldn't get an upgrade till the new clerk came.
It was the cheapest hotel around and was convenient for the event that my friends and I were attending. The lady working the night shift was very rude. The hotel has a policy in which no more than 4 members can attend the room after a certain time period, which is understandable. However, the lady working at the front desk threatened to call the cops on us as some of our friends came over to gather their belongings. Note, they did not plan to stay the night. They were just picking up their stuff that they had left in our room before leaving for the event. This was a major downside. It could have been handled much better. I don't think I would stay here again.
The upgraded jacuzzi room which cost $40 more. Leisure trip turned really expensive really quickly. The room given to me at check-in was dirty and low grade. The floor was filthy, there were tears in the window screen, no tv remote and the tub was dirty and there was a conjoining door that didn't like. Claimed the hotel was booked although there were like 6 cars in the parking lot. I had to upgrade to another room which was $40 more!
Nothing The hall way smelled like wet dog.
Couldn't be more clean. Bed, restroom, and everything was clean. Close to freeway and local sites. Easy to find. When we first arrived, I had thoughts of finding a new place to stay. It looks like a better motel. Was thinking it was more of a hotel when I booked the room.
Nicely appointed rooms are a cut above. The place is well maintained and the breakfast had a good selection and was well stocked. Overall, it was a very pleasant experience and excellent value for Money. A bit noisy in the morning with the trains and proximity to the airport.
The room was upgraded with new decor and a flat screen television. It was a great bargain for overnight after arriving late and before leaving for Palm Springs.
i was amazed how clean and nice is this place and the the room was perfect, thanks none
Comfortable bed, flat screen TV, granite countertop in bathroom No
Comfortable room size. Easy access to freeway and airport.
The room was very nice, with a comfortable bed, flat panel television, and roomy bathroom Be advised that this hotel is near the railroad and airport. I did not hear any air traffic, but there were occaisonal train whistles. I did not find them bothersome
we were given a room on the first floor, an easy walk to the shuttle. This was thoughtful since we did not have a car. The room was clean and pleasant and amazingly quiet since it is so near the airport.
Everything was perfect! Staff, room, pool, breakfast. It's worth the price!
The location was quiet from freeway traffic.
closeness to the airport
Well appointed, comfortable, up to date, and the breakfast was nice with a wide selection to choose from.
It's CALIFORNIA, you're basically handed over to the jackals by their corrupt elected officials. They are simply there to empty the pockets of poor working folks. Do NOT use their wireless internet for banking, etc. Use HTTPS Everywhere, anti-tracking, REAL anti-malware and VPN since I've never seen so many warnings from programs I didn't even know HAD warning pop-ups! There are slightly better choices in the same area, so why do our employers continually send us here?
The hours of breakfast. I had to work, and had to leave before the breakfast was available.
Loved outlet mall and nearby food options to walk to. Friendly staff. Nice rooms. Breakfast wasnt great. Ants in bowl with peunut butter packets turned me off for the day.
Excellent staff, very professional. Very accommodating, very comfortable. Was close to both freeways and shopping as well as restraunts. Fresh cookies and coffee 24 hrs a day. Starting the day with the free breakfast......the eggs bacon and patotieseach morning were restraunt quality. Extremely clean, tables and counters. I would and will stay there again.
location parking after dark was kind of scary, felt isolated
Friendly staff and nice big room. We booked about 15 minutes before we got there and the transaction was easy! Close to the freeway and quiet. Very pleased!
Quiteness I whiskey I could have stayed longer
Helpful and friendly staff when I checked in and out. I was counting on the restaurant being open on time. It wasn't and I was forced to have breakfast on the road. I chose not to eat any other meals there.
nice updated room with a very comfortable bed and pillows. the breakfast area is a zoo. I saw sugar ants coming out of the overflow of the bathtub. One regular in room coffee pod and 5 decaf pods?
The 2 free drinks were great, The free breakfast was also good. The breakfast would have been more enjoyable if it was not the same thing every single day (i.e. sausage). Also limited pool and gym hours.
it was nice, once we figured out how to get there. we enjoyed the complimentary breakfast. thank you. it was a little hard to get to the location from the main street. Noisy neighbors due to thin walls.
Happy hour Lemonade at check in counter Water bottle in room Coffee in room Breakfast until 10:30 Thin walls
The frontdesk clerk was polite My suite smelled of mold all night. Large ceiling patches missing in bathroom. Suite had not been made from previous guests. Messy. Wasn't allowed to check-in until 5PM when I bought the room at 2PM. Surrounding rooms had all furniture stacked on top of each other, like the place was undergoing a remodel (not negative, just odd).
No carpet, microwave, refrigerator no carpet, floor cold to feet, put in handicap room, bathroom floor overflowing with water from the shower, booked room for one king and got two queens
- The best hotel Breakfast I have had. It was a hot breakfast! Not just cereal and toast. - Rooms were spacious - Airport shuttle was right on time - 2 complementary drinks at the bar - In a safe area What more could you ask for? - No towels at the pool
I made reservation on 6/13/15 for BW for6/26/15- 6/28/15 when I arrived there was no res. booking.com said BW did not Input fax...it was my daughters wedding weekend. I was 45 min late to 1 hr rehearsal... I was so disappointed with BW and booking.com. Someone dropped the ball on such an important weekend to my family. This is why my review is so long.. David Garcia is my name...
Very comfortable beds,clean modern style rooms. Easy access to the 10 freeway,Ontario mills and citizens business bank arena. Mini refrigerator,microwave and coffee maker. And full complimentary breakfast that was very good.
Location near airport Beds are not comfortable VERY VERY noisy
I liked the location and staff a lot, and I liked the breakfast! Way better than what Yelp claimed this location to be! The door to your room won't feel as safe as it should because there are gaps, so you feel the breeze from the other side and the light shines through.
Very close to the airport and the convention center. If i am in Ontario would definitely stay at his hotel again.
The hotel is gorgeous and has everything you could ask for in the way of comfort. The staff was friendly and welcoming. Every need was anticipated and met. Internet was available at all times and I combined business with pleasure. The beds were the most comfortable I've ever slept in any of the hotels I have stayed.
The personnel was helpful and curriouse. The young lady at the desk allowed me to check in early and it was great because I was tired. Thank you. I had a bit of an issue with the continental breakfast. I got up at 7 am and everything was gone. I waited but nothing else was put out. It was adverrtised till 9 am. But otherwise it was good for the price.
Staff was friendly and was as helpful as possible Climate control was not plugged in. No info on climate control. All TV stations did not work. Bed uncomfortable Toilet ran. Door would not seal.
Price Outdated TV with poor reception
Quick and efficient check in
The staff is courteous, friendly, and swift. They are readily available to accomodate you and to help you with your needs, even before you have to ask! The rooms are spacious, the beds super comfortable, the bedding luxurious and cozy with a wonderful down comforter covered by a red duvet.
Price. Trains for days.. Wifi slow.. Broken clock.. Broken electronic door lock.. Can't walk around without shoes/slippers as the carpets are in need of shampooing.. Sour feet stink scent blowing out the A/C. It's the little things.
For your money this facility is the best, bar none! The staff is extremely friendly and courteous. The rooms are imaculate, and full of extra ameneties. The only thing is that I wish icould take them with me every where. BUt I can't, so I stay here as much as I can.
Nothing Spider webs, no pillow covers l, lots of flies, smelled like ash tray on the none smoking section and crawling animals in the shower.
furniture a little tired
The location was good.
Nothing. Location outside was fine, but the Red Roof Inn in itself was very dirty. The place has contracts with different trucking companies so, if you are a self traveler like I was being a woman then you might want to stay somewhere else. I paid for a room that had stained, smelly bed sheets, some man's underwear under my bed, a girl's hair tie on the bed, and fecal matter stuck on the toilet. I had to leave that night I was so grossed out. My suggestion don't stay there.
It was easy to get to. It was close to the airport. It had restaurants within walking distance. I'm a single woman. The parking lot (all in the back) is very dark. It is also close to a train track. I was apprehensive about having to leave my room at 4:30 in the morning with poor lighting, construction "stuff" around and trees that skewed what little light there was.
Very convenient for Ontario airport. Friendly staff. Had penthouse loft. Very comfortable beds. Stairs are tight if carrying suitcases.
had a great stay... i love the pillows The furnace clogged and flooded our room... the maintenance man tossed down a towel... to fix it!
Comfortable, quite, slept well and the morning breakfast was great and delicious. Customer service was outstanding. The girl at the front desk Brianna was very friendly and helpful.
Breakfast was great!
The hotel had great decor and the room was very nice. They had great ameneties and the location was perfect. Close to everything! We enjoyed our stay very much. The breakfast was the best hotel breakfast we've ever had traveling. The restroom floor was a little dirty but to be fair I'm very picky and am very particular with restrooms. We did have a problem with check in. We arrived just after midnight and they said my credit card was declined or no good. They kept saying I was giving them the wrong number and I used a different card when I reserved the room. I know what card I used. My card was fine and they accepted it. Then we ended up getting the wrong room. Two double beds and not the king we reserved. I think they had the wrong reservation . When I showed them my reservation, they fixed everything right away. I was happy with the outcome.
Staff was great. Breakfast was pretty good Bed was not so comfortable
Clean and comfortable
The Ayres hotels are an excellent value for your money. There is nothing NOT to like at this hotel.
Loved the memory foam beds, staff was very friendly, had a later checkout (noon) when most hotels are 11:00 - they will even extend it to 1pm if needed! Room was spacious, had a nice desk, microwave and fridge. This place was very comfortable, great location, and a great price! The only 2 things I could sing this place for (and not enough to lower the 5 star rating) is that we had a hair on one of the hand towels - but that tends to happen. We also were hoping to connect our PS3 to the tv to pass the time, but they have a block from using the inputs. Again, understandable, but that would have been nice to be able to do.
Welcome and check-in were fine, the room was large with a comfortable bed. Free fruit in the lobby was nice. Any rooms facing the freeway are subject to traffic noise 24 hours a day, so not recommended for light sleepers. Make sure to bring your own coffee to breakfast.
Loved the comfort. Loved the hospitality from the staff. The cleanliness of the room. The bed was so comfort. Great TV options. Refrigerator and microwave a definite plus.
Very happy with my stay
Affordable Old ans stinky.
It was like sleeping in my car, but on a great bed. Room was great, very clean, great tv everything I could ask for. However, after the first couple nights I finally had to put ear plugs in in order to sleep through all of the car noise from the freeway. for the price I think it was great. Noise. And staff took too long to service room, so in my 5 day stay , they only cleaned my room once. They did not show up till we got back at 5:00 pm. Need to clean rooms much earlier in the day.
Well for starters my boyfriend and I had a little trouble with our reservation but the staff was very friendly and took care of the problem ASAP and they give you cookies when you check in which is AWESOME! As far as the room, as soon as we walked into it it smelled super clean and it was. The room also had soap and shampoo dispensers which are so much better than those tiny bar soaps that most hotels have, so that was a major plus. There was only two things I didn't like about the room, the bed and the sheets. The bed wasn't all that comfortable I guess memory foam beds just aren't my thing but it wasn't that bad, and the sheets were really thin so we got cold at night.
The facility is nice. The rooms are comfortable and clean and the bed was comfortable as well. Another convenient feature is location. There are plenty of restaurants in the area and places to shop as well. There is a Chinese Restaurant right next door that has really good food and if you don't feel like dining out they do deliver. The staff was very friendly which was something you don't always see it seems when you purchase a room online at a reduced rate. Many of the other paces we have stayed at the staff seem to be a bit rude but not here. The complementary breakfast was nice. It consisted of the usuall breakfast items and there was plenty of it. Overall the Fairfield Inn is a nice place to stay. I thought the room was just a bit pricy but in all fairness it was the weekend so I know that rates are usually a bit higher than other times of the week.
Very comfortable and most important...exceptionally clean room/facilities. The location was a bit difficult to find. But I called the hotel and Carrie Ann guided me to the doorstep. She was great.
Location The hotel is very disorganized from the moment you arrive you can tell from the front desk chaos, something is very wrong here. It is very dirty and unmaintained. I'd stayed at motel 6 better then this. I even got over charged for my stay by $100 extra. Worst worst experience
I liked everything about it, the room was great! it was clean and had wood floors. The staff helped us get a room accommodated when hotels.com messed up our reservation.
The room was dirty and the toilet didn't flush. So gross. The front staff was rude. Just awful
Worse breakfast everp
The price was cheap and booking was easy through kayak Where do I even start. The rooms are listed as having a mini fridge and wifi. The room did not have a fridge and the wifi never worked. When I got to the front desk to check in the girl said that she couldn't check me in because the computer was frozen. She was waiting for some guy to come down and fix it. While I waited she started helping another guest who was asking questions about some credit card. The guy who was supposed to be fixing the computer so I can get checked in started helping that guest too. So no one was fixing the computer. Finally the computer was working and the girl didn't even bother to ask him how he fixed it so she can handle it herself next time. When I finally got to my room the door was open and when I went in it was not clean. There were no sheets on the bed and there was a box for a double sided dildo on the floor(I am not making this up). When I got to the elevator I told one of the maintenance workers what happened and he just looked at me like I was crazy. Next room I get moved to the floor above and the hallway smells like cigarette fortunately the room doesn't. Tried turning on the tv and there are no batteries in the remote so I have to call the front desk. When the maintenance guy comes up he fixes it. I told him about the wifi and he said he'll reset the router. I'm guessing he never did because the wifi still didn't work. Moral of the story you get what you pay for. The rooms are decent it's such a shame they could do so much more.
The location is very convenient, close to many shops and restaurants, fast food and grocery stores. Staff is very friendly they gave me an extra card key when i forgot it in the room. Also when we checked out, we forgot a cellphone and we called to ask for it and they had it for us in the front desk. Big plus for that! Breakfast is very good too it varies from day to day. A few things I didn't like was that there was a red jelly stain in the carpet when we got there the first night. Also the wood part of the vanity mirror had a crack you cant avoid looking away. Closet space was tight, the layout of the room seem flipped around. I didnt feel like it was as clean as it could of been overall.
Room was nice, comfortable bed, staff was friendly and the best continental breakfast I have ever had. I honestly have no complaints.
Breakfast was good. Lighting was bad in rooms.
Great room, comfortable bed, clean, nice shower, quiet, great breakfast (try the cinnamon rolls!)
Quiet hotel, pool area was very nice, complimentary breakfast was good Location was remote for anything but the airport
I had read on one of the reviews that the rooms had micro-waves and refrigerators. When my husband checked in he noticed our room didn't have one, and the manager very kindly upgraded us to a suite without increasing our fee. The breakfast was great and the breakfast room, very nicely appointed with granite tables and not too crowded, as some hotels are. It was very quiet in our room, even though there were a lot of cars in the parking lot. I enjoyed the hot tub on a cool winter day. This is the best hotel I've stayed in in Ontario -- (We've stayed at about 4 hotels in that area as we have relatives there). Not at all -- everything was great!
Room pretty nice for price Breakast Room and food need improvement
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It was cute. Comfortable and clean. Staff was very nice and helpful. Check outis at noon. Which makes it nice. Don't feel rushed.
The good price. Decent accommodations. For a hotel to charge an early check in fee when rooms are available is ridiculous. After waiting til the official check in time, my room had no towels. Had to track down housekeeping to get some.
the bed was so comfortable! the room was very spacious and had a pullout couch for my kids. I still have not received my deposit back.
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The room was nice and clean. The staff was very nice Bad Breakfast: Eggs & Tater Tots everyday...no meat. The coffee is awful out of a machine. Cannot bring the bad breakfast back to your room. Not a good way to start your day in a disappointing mood. Air conditioning made rug wet
price older but still charming
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This guest did not leave comments about this hotel.
I like this hotel nice No
Awful experience! BED BUG in the room. We realized in the morning and asked the staff to talk to the manager, she said manager is not available. She was not polite and even no excuse and apology. I still want to talk to the manager!!!
The hotel is located in an area that is close to all the venues I wanted to visit . I stayed three nights and the whole time was a pleasant experience . Free breakfast , wi-fi and , parking were available . A variety of restaurants were close by . No .
The location and the airport shuttle! I was able to utilize the shuttle to go to locations other than the airport as well for a small fee. Some staff members were extremely helpful and nice and others not so much. I held my luggage at the hotel while at an interview and when the shuttle came to pick me back up they forgot my luggage, causing me to be delayed getting to my flight.
The best part of my stay was the staff, front desk great and breakfast staff very attentive, the convenient part of the in-house breakfast, is understated but it makes up any other areas that might be lacking.
It was walking distance to the Ontario Convention Center and provided continental breakfast at no additional cost. Yes. My room had an ant infestation. I did not complain during my stay because I was in the middle of taking the California Bar Examination at the Ontario Convention Center. I only had time to study, not deal with management or even a room change.
convenient an oldie not the best area
The hotel staff was incredibly friendly! The room was mediocre but the staff and their willingness to help more than made up for it. We left something very valuable in the room and they immediately called and offered to ship it for us! Only one elevator and exterior doors.
Staff is super friendly, hotel is clean in all areas. Enjoyed a nice breakfast every morning. Even the manager came over to talk with me while I was waiting for my shuttle to the airport. Great having a shuttle to convention center and the mall. No.
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The room itself was comfortable nothing seemed dirty or used. The walls are very thin so you can hear cars passing (the hotel is located right next to a freeway) and random people walking by. If noise doesn't bug you I'd say this is a fairly decent hotel. I was plenty comfortable but just slightly irritated with all the noise. I would only recommend this hotel for one night stays, not long periods of time. The area it is located in also isn't the best. I felt very nervous walking to my door so I asked for an escort at night. Overall I wasn't expecting much from my stay so I wasn't disappointed in the end. I fairly rate this hotel 2.5 out of 5.
The bed was the best thing about this place. Very comfortable. The newer if flat screen tv was nice. The motel was close to everything I wanted see. Although the bed was comfortable, I wish the would change sheets instead of turning them inside out and reusing them. I arrived severally hrs past their early check in and the room was not ready. They asked if I wanted to wait! Um, NO! Could not engage the deadbolt. The place is falling apart due to lack of maintenance. Next time I'll spend a little more for a better room.
Comfortable bed dirty and very dark rooms, almost cave like.
Affordable price. For what i paid i received a good service. :)