Honestly the only thing I really liked about the hotel was the location. It is on international drive directly across from the Orlando eye and sea world aquarium I picked this hotel because it was less expensive than some of the other hotels in the area. However, what I didn't realize was all of the fees that would add on making me pay almost double the initial price that was advertised, including some that I was unaware would be added on at the front desk at check in. The resort fee is required and not charged by kayak, and when I went through the process of booking through my mobile app I didn't see anything in regards to that. In addition, the rooms seemed dirty and old. The water in my shower continued to leak throughout the stay and the handle was covered in some sort of cleaning product and was gross to touch. The "free breakfast" was nothing more than a piece of toast and a glass of juice. The staff was fairly rude as well, and while spending some time in the lobby, I came to realize several clients walked away from the front desk complaining about their rudeness too so I know it was not just me. Overall I was very dissatisfied with my stay and I will not be coming back to this hotel in the future.
Close to everything Its just a glorified motel. They charged facilities fee over what I had already paid through the booking website, but they have no facilities. Pool was closed. Indoor pool is shared YMCA pool that was not free restaurant was not open so I can't figure out what facilities fee was for. Also breakfast is just toast & coffee.
The large room was very accommodating. Having the ymca next door was an added bonus. The bathroom sink leaked. The bed pillows are all feather which I'm allergic. And the doors are so thin you can hear all the hallway noise all night long.
The location was great! Right on the strip close to the parks other venues and restaurants. The price was affordable for my family and overall our room itself was pleasant with adjustable beds a mini fridge and great view. Nice pool set up. Staff was rude, inattentive and passive. I asked for a crib for my 1 year old and I was brought a portable rolling crib which my child fell out the bottom of as it was broken. Requested a new one and was brought another one with queen sized flat sheet and no blanket. Had to repeatedly request towels and linens during stay housekeeping did not show up sometimes and/or took their time. Shower rod falling off the wall broken tub drain. The AC in the room could not be turned down or off my child and I both getting sick from being too cold all week. Key cards deactivated long wait at the desk behind people with checkin discrepancies. Ymca facilities only available for patrons if you go through a sign in process, arcade games were broken and took money unrefunded. Continental breakfast was terrible always out of coffee no selection, staff rude and use language barrier as an excuse. Breakfast at in house restaurant not that great either advertised as $6.99 in the lobby paid $8.25 inside. Hot tub not working, no towels, nails sticking out of deck and my oldest found a tooth in the pool. Overall I didn't plan on spending much time at the actual hotel but the service made me not want to be there. Probably would not book again through Allure.
I slept in Room 2714 for a week and I ended up being bitten by bed bugs...it's a week later since I left and my entire body is covered in bites. I'm on vacation and have been unable to go anywhere due to the discomfort. I am now spending my money on medication every other day. I emailed the hotel and never got a response. I had planned on going to see the manager myself but I have been in distress all week. Please DO NOT STAY AT THIS RESORT!!!!!!!!
Nothing The room was old and everything in the bathroom was falling apart. The bed didn't work either to adjust the softness. Not a very nice hotel. It's just cheap but you can for sure tell it's cheap!!
Old hotel. Needs refurbishment. The employees do not pay attention. Mattress of the bedroom damaged. Very old mattress. On the day of leaving the hotel, the cleaning woman came to bother 11am. To leave the hotel. Being that check-out was 12pm. Hotel antigo. Precisa de remodelação. Os funcionários não prestam atenção. Colchão do quarto danificado. Muito antigo colchão. No dia de sair do hotel, a mulher de limpeza veio para incomodar 11am. Deixar o hotel. Sendo que check-out foi 12h.
Our family couldn't call us, as there is no phone number for the resort listed anywhere that they could find
I had to pay $11.50 and the only explanation this is a resort and we ahev to pay.
The room was large and reasonably clean, although the bath/shower could do with updating and the water could have been hotter. The public areas were shabby and in need of a refresh. The front desk staff were miserable when I checked in.
I like how friendly and helpful your staff was . Also the way the room was cleaned was a good thing. Overall good job and job well done!!!! The way the reservation was not in the computer
I just like the location behind the Orlando Eye The room didn't had towels, front desk don't answer the phone, we were sharing the room with a few families of roaches and it didn't had hot water. So we left the first night
Pool and location Rooms, first room had no hot water and AC was broken these are just the major issues. We were given a comp and room change. The second room had a bad smell of mold so we had to keep the door closed at all times. Check in location was difficult to find.
The YMCA No washcloths, staff act like they didn't know what was going on, constantly changing front office staff, maids were rude
The location is good. The staff was not helpful, my keycards did not work until the third time the front desk keyed them, they never answered the phone when I called, the phone in the room did not work, I had no towels when I checked in, the room was not organized when I checked in, security was called to help me get into my room and they never showed up, etc...
Horrible stay from start to finish. The stairwells smelled of urine. Our first room had mold in the bathroom, brown stains on the comforter, stains on the wall, the safe had a huge whole in it where it was busted open, and we were itchy from laying on the beds. Marijuana smell came through the adjoining room late at night along with loud banging on the outside doors at 1:00am. We asked to change rooms the next morning. Management was apathetic to our complaints. Our second room was slightly cleaner, but didn't have a working TV, no phone, no fridge, no hot water, no towels, and the toilet ran all night. Also, when we moved our things from the first room, found all of our items were stolen from the fridge by house keeping. Dealing with the hotel situation took away from our vacation. Worst hotel accommodations we've ever experienced! This place needs a health and safety inspection!!!
I enjoyed the location, it was close to a lot of places that were walking distance. Things not working in the room, after asking for it to be fixed and not resolving the problems. Housekeepers just walking in your room. No hot water when showering. Front desk seem to have a attitude while checking in. Toilet was hard to flush and dirty walkways.
My wife and I enjoyed this hotel, we even added another night here instead of checking into another hotel. The staff was friendly, check in was easy, the rooms are updated and look beautiful and, we had a great view of the Orlando Eye upon opening our room door. Yes, if you want to do nothing but pick a room apart, you will see every flaw. We did NOT see bugs or have any unpleasant smells in our room. The room was clean and updated. We were not bothered when we placed the "Do Not Disturb" on the door and, housekeeping even left towels and washcloths in a bag on the door for us. I highly recommend this hotel to anyone wanting the look and feel of a higher priced room without the high price (we did find a great online deal.) The Orlando Eye is right across the road and, you are in close proximity to many gift shops, restaurants, and parks. The cable needs fixed.
Location was great! Room was clean. No hot water, no towels. Moved to another room, still not hot water. Staff was overwhelmed.
Lack of towels and washcloths. Several nights without either.
Facilities are outdated, no working elevators, lobby is on next hotel but poorly indicated, when we get to the room,there was no towels and had to call to get some stained old ones..
This hotel is close to everything Orlando and the surrounding areas have to offer. The rooms were clean and updated. The staff is friendly. There is a nice pool and, the onsite restaurant has excellent food. We love the late check out! Paying for internet.
The location to many attractions was appealing. Had to move out of 1st room as a/c didn't work. 2nd room we moved to wasnt much better. The shower handle was broke and was set to hot water. The bathroom door looked like someone left their dog in there and it shred the door pretty good. The blankets were stiff and the room smelled very musty. The a/c didn't cool off the room until the middle of the night. The pool is a long way away and there was NO ice machines in the building. You had to go to the hotel next door! Do not waste your money.
Clean, Friendly good location on I Drive
+Excellent location on the Internation Drive, close to the new Orlando Eye and Aquarium +Very good service from the receptionist, who called us to let us know our room was ready +Free parking +Great shuttle service to Univversal +On-site concierge for ticket booking -Slow elevators, in need of replacement (but management knows, which is why they are currently replacing them, one at the time) -Gaming room with arcade was smallish and offers no value -Gym is way too small -We needed to rent a car, management made us work with a company located miles from the hotel, when there is one next door (but probably not affiliated with them)
The location was perfect. I was there for a trade show at the Convention Center, so was in very close proximity to that and a number of restaurants. Given that it is right on International Drive, practically every type of cuisine that you'd ever want is represented nearby. I'm unsure if all of the rooms are the same, but I had a one-bedroom suite overlooking the pool. I liked the fact that the bedrooms were in the interior so you don't really hear any activity happening outside at the pool or the hot tub. The hotel pretty much had everything: pool, workout facility, bar, continental breakfast, small sundry store - and if you need anything else, there's a Walgreen's within a 5 minute walk. The room was very clean on arrival, and bed made up on a daily basis. Also two flat-screen TVs are nice: one in the living area, and one in the bedroom. Nothing that I didn't like - but the room was fairly straightforward. It's not plush by any means, but has everything you need. Only thing that was a minor inconvenience was that the nightstand has outlets built-in, but then it wasn't plugged into the wall outlet, and upon trying couldn't get it to plug in. Unsure why.
Very clean and beautiful. Had an overall pleasant stay. Would recommend to others and visit again.
Clean rooms, friendly staff and close to attractions. Good price for quality
Cleanliness, location, free breakfast, facilities. Not enough parking space. Views from the room.
Great location , near by restaurants , clean , friendly staff Break fast could be better , they had instant oat meal !!! Could be real oat meal , fake eggs , could be real eggs . Break fast could be lit better ,
Liked the room, the service, the food, the location... almost everything The view from our room... but you can't have it all.
Rude staff. At 12am someone invade my room. The front desk give same room to other people. Front desk calling in the room at 1am. No apologies for the incident. Drunk people on the hotel. My stay with my family was a nightmare.
Location. Mobile check-in. Hard to park the car at night. AC smells bad (mold?).
The staff was very friendly The room smelled like mold.
Great Location, beautiful clean rooms. The "Elisha" greeted us upon arrival, check us in and made us feel "at home". Definitely would recommend it!
Really clean overall, appears to be renovated recently There is a humidity feeling in the hotel, maybe due the AC but even the bed feels like humid
We booked stayed at Fairfield during our labor day weekend and found out by accident there's a lot of attractions in the area. Skeleton museum, Ripley's believe it or not, Ferris wheel ect.. were all walking distance. We were assigned a room in front of the elevator and surprisingly we didn't hear any outside noise through out the night. My husband is a light sleeper and would wake up easily to noises. To his surprise he slept well during our stay. Breakfast was satisfactory and free. Would definitely come back again. For a family of 4 we were given 3 sets of towels and 1 set of conditioner and shampoo. In the past at other hotels the receptionist is aware of our party and usually ask the maid to bring some extra toiletries. I sent my son to front desk for more shampoo. Maybe this is standard or perhaps I was spoiled. Overall this is a minor inconvenience and not a deal breaker.
The Hotel was clean, and in a great location. Breakfast was good. Before leaving for the hotel, I had booked a two queen room and specified we had 4 people sleeping in the room. I also took advantage of the pre-check in to select a room and tell them what time we would be in. When we got to the front desk, the man who waited on us said that they had a reservation for a king bed for us. Mentioned that they had received notice of what time we were getting in but strangely the fact that we needed two queens was never listed even though I had requested and booked two queens. I had to pull out my paperwork after he said that he did not have any available rooms but one king (you cannot fit a man that is 6 foot 4, and three grown ladies in a king bed) once I pulled out my paperwork he found us a room. He even stated that it was good that I had my paperwork or he would have just stuck with telling us that he had no other rooms. Once we got to the rooms the beds were very small.. They were for sure double beds even though they told us they were queens. We have a queen bed and these were definitely smaller. Thank you for letting me have my say :)
Lots of places to eat nearby from fast food to fancy Wi-Fi works the best in the "living room" of the suite. Very spotty in the bedroom, so if you like to work on your laptop while laying in bed, probably not going to work well.
Close to Universal Studios, Islands of Adventure, Aquatica, Sea World, and shopping places. The room service is not good. On two occasions we ordered food and they were out of the items. There is laundry only on the top floor and only one of the 2 washers was operating. Once we found a cockroach in our bags. The breakfast is good but is exactly the same everyday so you tend to get tired of it.
Great staff.....top notch. Free breakfast with decent choices.. 17:30-19:30 Happy hour.....OPEN BAR! FREE!!!!! The internet was horrible..... I had to go down to lobby everyday at 6:30 AM to work.... No internet access in rooms.....this may have been because it was a convention week....and the hotel was sold out and everyone was on the net.....none the less.....there are ways to rectify this....but as business owner....I need to be ONLINE...the Hotel did not enable me to do this in the comfort of my room.
The staff was amazing, super friendly, and helpful. The facilities were very nice. Rooms were clean and spacious. Beds were comfortable. Shower was hot. There was a bit of mold on the bathroom ceiling near shower. Probably because of the shower but it should be addressed. Otherwise no complaints.
Location Our room was not to par. Very disappointed.
Nothing Worse ever came a few hours after check in and they already sold my room; tried to say I had to be there by check in because it's spring break and that I couldn't get my refund for no shows ..... Had to get a manager and that refund was done
breakfast was good and nice staff. Excellent location. The room always smelled like it was holding humidity. Not enough towels and we were two.
Bed was comfortable room was clean but furniture was very old and had seen better days Bathroom had very strong mold odor and it was very tiny with poor water pressure. The air conditioner made loud cranking noise every time it turned on and lasted for about 10 seconds so it would wake you up all night long
The sheets looked white Was bitten 6 times each night we stayed there. I believe they were bed bugs but my wife from Texas believes they were small roaches. All I know is that I was bitten multiple times in the same area each night. Do not stay here unless you like being bitten by bugs in your sleep. We also saw small roaches in the bathroom. Both nights. Even after removing the ones we saw on the first night. The first room they gave us smelled badly of wet dog. Then we complained and got bugs. Just stay somewhere else.
The guy at the front desk was really nice. That was the only thing that was good about this hotel actually. Everything. Walked into the room and smelled like must and mold. Carpets were dirty I didn't even want to take my shoes off. The door had rust and corrosion on the inside (had holes from the rust). Went to shower and the "clean" towel had hair in it. Ended up checking out after an hour and getting a refund. I can't believe such a dump exists right next to the convention center on busy I-drive. I would never stay here again.
Breakfast was surprisingly good, Location was nice, There was a stain on my sheets, facilities looked quite unkempt,
We got a really cheep deal so for the money worth it. Location was great lots to do, eat and enjoy in the area. Staff was friendly. Convient to Univerasal and SeaWorld. Breakfast was good included some hot options. Bedding clean and comfortable. All in all our stay was good. The hotel really could use a remodel, a bit run down. The fridge was noisey. Transportation to parks only limited times. Best to have a car. This is not a top of the line hotel don't expect that.
close to universal studios, friendly helpful staff, quick check in & out. Solid clean sleep, thank you. It's all good! Pool may need cleaning, but we didn't swim. The water looked dark glancing over the fence.
It was a little cheaper than other options. First room smelled like mildew. Tub looked like it had been painted with a roller and never cleaned. Air conditioner looked ancient with rust all over it.We asked to move and they did move us. Second room was better but had an underlying funky smell. Woke in the morning to take use the pool and found a dead rat floating in it. Next time I'll pay more money and stay without the mildew and rats.
Tiny room adjacent to the elevator meaning non-stop sound of whirring motors for the entire stay. Dark stains on walls, wall outlets exposed, loud cleaning staff yelling to each other outside the room in the early morning, cheap small-ish bath towels, luke warm max temp water in the shower. Should I go on?
Good location Made a reservation at this "hotel" for a King room. When I checked in, they gave me a queen. To call this a "hotel" is a stretch, even when it was new, which was a long, long time ago in a galaxy far, far away. Now, it is no better than a roach motel. The room was disgusting. There was literally mold on the walls everywhere. There was evidence of water damage everywhere. In the hallway, they had just slapped some wallpaper back up to cover up some water damage. There was not enough parking. The parking lot was completely full and we had to park at a hotel next door. They were completely unapologetic that they did not have the bed I requested. And the pictures... yeah, they aren't this hotel, at least not without some serious photoshopping. BUYER BEWARE!
Location, parking, service and price Maybe you can work on a sensation of humidity when you enter your room, perhaps could be the rug. Other than that everything is just fine.
We checked in late. The room was clean and had everything we needed. The breakfast was good. Overall, happy with our stay.
Friendly staff, clean room, and good price. I like that parking, wifi, and breakfast were all included. Bed was okay - not the most comfortable in the world. Also, breakfast was good other than the fake eggs.
We liked the all around atmosphere. Breakfast was great. The only thing was there was a smell in the room. Everytime we walked in it smelt like moth balls.
Everything Breakfast started later than I would of liked I prefer an earlier start time
Overall nice hotel. Rooms were decent size & well maintained. The lobby, elevators and such are a little outdated but decent. Staff was friendly and helpful. Location is right off the interstate and close to many restaurant options.
Everything about the hotel was fine for the value, but the smell in the room. There was a terrible musty smell in the room. The dresser drawers smelled so bad that I would not stow my clothes. Nothing could take out the smell, even a special machine. I was concerned about my health since there must be mold somewhere. We had family members also in a room on the 5th floor and there room smelled the same.
The beds were super comfy and the room was clean. It looks that everything has been renovated not long ago. The hot breakfast is good because it has a lot of variety.
Location, location, location. Plenty restaurants, entertainment and convenience store within walking distance. Bathroom could be updated
Room was clean and comfortable. Near a lot of things to do including the Sleuth's Dinner Theater and CSI exhibit. Narrow walkways to upper level rooms. Timeshare salesperson in lobby.
I liked the Very clean room comfortable bed, The guy at check in desk was very friendly and informative about the complimentary shuttle to Disney world and universal Orlando and about where we could have breakfast the next morning. Was a Great experience!
Reasonable Price. Great location. Comfort, Cleanliness, Above Expected Level of Service, Pool and Pool Side Equipment Was In Good Condition. Can't think of a single thing.
Convenient to pick up city bud, trolley, or go on foot to convention center, eateries and shopping. Small room, not enough lighting, rattling fan when switching on bathroom light. I was on ground floor, next to outside ice machine. If you go to bed early or want to sleep past 6:09 AM, try to get a different location.
Cleaning staff was very friendly. Good breakfast. The shuttle is disgusting and the seatbelts don't work. Felt unsafe in it. I could hear bar or club music next door.
The room was clean. Free parking, free breakfast. There was a large refrigerator and microwave in the room. Restaurants within walking distance. Shuttles to parks and the conference center. Great value.
It had all the right features like Fridge, Microwave, shuttle to parks etc. Very Dated property. Sheets were very old. Bath tubs was cracked. Shuttle to universal parks was very limited.
Very nice and accommodating staff. Furniture and rugs need replacing. Breakfast area crowded and breakfast items limited and not well maintained. Pillows terrible. Did not have a clean feel. In need of major rehab.
Breakfast was nice Slow internet speed
My children love the Mickey Mouse waffle iron at breakfast! We stay at this hotel every time we travel to Orlando, mostly for this reason! The complementary breakfast is great, and the hotel is on walking distance of some great restaurants. We had a little trouble with the AC this time--we were either too hot or too cold--no in-between.
Associates were pleasant and helpful The room was mostly clean especially at eye level but a little lower (baseboards) and corners were less clean and I came across 2 bugs in a 2 night stay