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Honestly the only thing I really liked about the hotel was the location. It is on international drive directly across from the Orlando eye and sea world aquarium I picked this hotel because it was less expensive than some of the other hotels in the area. However, what I didn't realize was all of the fees that would add on making me pay almost double the initial price that was advertised, including some that I was unaware would be added on at the front desk at check in. The resort fee is required and not charged by kayak, and when I went through the process of booking through my mobile app I didn't see anything in regards to that. In addition, the rooms seemed dirty and old. The water in my shower continued to leak throughout the stay and the handle was covered in some sort of cleaning product and was gross to touch. The "free breakfast" was nothing more than a piece of toast and a glass of juice. The staff was fairly rude as well, and while spending some time in the lobby, I came to realize several clients walked away from the front desk complaining about their rudeness too so I know it was not just me. Overall I was very dissatisfied with my stay and I will not be coming back to this hotel in the future.
I slept in Room 2714 for a week and I ended up being bitten by bed bugs...it's a week later since I left and my entire body is covered in bites. I'm on vacation and have been unable to go anywhere due to the discomfort. I am now spending my money on medication every other day. I emailed the hotel and never got a response. I had planned on going to see the manager myself but I have been in distress all week. Please DO NOT STAY AT THIS RESORT!!!!!!!!
Nothing The room was old and everything in the bathroom was falling apart. The bed didn't work either to adjust the softness. Not a very nice hotel. It's just cheap but you can for sure tell it's cheap!!
I liked how the rooms looked. The location was excellent it was close to everything. The hotel was very clean. 1St off when i got there to check in they couldn't find my reservations,after waiting for 45 mins they were finally found. I was put into a room i left to go to a football game i made it back about 11:30pm i was wondering why my key wouldn't open the door so i went to the front desk to only be told that as soon asi left they rebooked my room and gave it to someone else then moved me to another room that was stanky old and dirty. After about 20 mins of the manager sitting there saying she was gonna throw us out of the hotel because i was pissed she finally put us in a better room
The hotel is in a great location The 4pm check in
I like how friendly and helpful your staff was . Also the way the room was cleaned was a good thing. Overall good job and job well done!!!! The way the reservation was not in the computer
Old hotel. Needs refurbishment. The employees do not pay attention. Mattress of the bedroom damaged. Very old mattress. On the day of leaving the hotel, the cleaning woman came to bother 11am. To leave the hotel. Being that check-out was 12pm. Hotel antigo. Precisa de remodelação. Os funcionários não prestam atenção. Colchão do quarto danificado. Muito antigo colchão. No dia de sair do hotel, a mulher de limpeza veio para incomodar 11am. Deixar o hotel. Sendo que check-out foi 12h.
Our family couldn't call us, as there is no phone number for the resort listed anywhere that they could find
I had to pay $11.50 and the only explanation this is a resort and we ahev to pay.
The large room was very accommodating. Having the ymca next door was an added bonus. The bathroom sink leaked. The bed pillows are all feather which I'm allergic. And the doors are so thin you can hear all the hallway noise all night long.
The bathroom was nice and large. Comfy. Clean, ac worked well hot water was nice. They allow the delivery drivers to bring the food to your door. Restaurant within walking distance. Walls were thin. Had to ask for towels. Park shuttle only run once. So you have to go and come back when they do so forget being at the park after dark. Free breakfast was just toast and juice, not exaggerating here the set a loaf of bread out. There's a fee for aminities. Parking is a mess, it's free but it's all over not convient for your room location. Staff was indifferent.
Good size of the room. They don't have free internet! Even in lobby!
Place Room quality
Shuttle service to the conference location
Helpfull staff, good price, and ok location It needs some rennovation and better internet connectivity
It was just a truly wonderful stay overall. From the beds to the pool, thanks!
close to shops /resturants and parks Room was dusty and bed was not good
facilities, location & ideal thinking
price eand location elevators need cleaning and remodeled
+Excellent location on the Internation Drive, close to the new Orlando Eye and Aquarium +Very good service from the receptionist, who called us to let us know our room was ready +Free parking +Great shuttle service to Univversal +On-site concierge for ticket booking -Slow elevators, in need of replacement (but management knows, which is why they are currently replacing them, one at the time) -Gaming room with arcade was smallish and offers no value -Gym is way too small -We needed to rent a car, management made us work with a company located miles from the hotel, when there is one next door (but probably not affiliated with them)
Clean, Friendly good location on I Drive
The location was perfect. I was there for a trade show at the Convention Center, so was in very close proximity to that and a number of restaurants. Given that it is right on International Drive, practically every type of cuisine that you'd ever want is represented nearby. I'm unsure if all of the rooms are the same, but I had a one-bedroom suite overlooking the pool. I liked the fact that the bedrooms were in the interior so you don't really hear any activity happening outside at the pool or the hot tub. The hotel pretty much had everything: pool, workout facility, bar, continental breakfast, small sundry store - and if you need anything else, there's a Walgreen's within a 5 minute walk. The room was very clean on arrival, and bed made up on a daily basis. Also two flat-screen TVs are nice: one in the living area, and one in the bedroom. Nothing that I didn't like - but the room was fairly straightforward. It's not plush by any means, but has everything you need. Only thing that was a minor inconvenience was that the nightstand has outlets built-in, but then it wasn't plugged into the wall outlet, and upon trying couldn't get it to plug in. Unsure why.
The Location. There was a construction site across the building and it was a lots of dust in the air.
Very nice and accommodating staff. Furniture and rugs need replacing. Breakfast area crowded and breakfast items limited and not well maintained. Pillows terrible. Did not have a clean feel. In need of major rehab.
Room was clean and comfortable. Near a lot of things to do including the Sleuth's Dinner Theater and CSI exhibit. Narrow walkways to upper level rooms. Timeshare salesperson in lobby.
Breakfast was nice Slow internet speed
The room was clean. Free parking, free breakfast. There was a large refrigerator and microwave in the room. Restaurants within walking distance. Shuttles to parks and the conference center. Great value.
Location, location, location. Plenty restaurants, entertainment and convenience store within walking distance. Bathroom could be updated
Reasonable Price. Great location. Comfort, Cleanliness, Above Expected Level of Service, Pool and Pool Side Equipment Was In Good Condition. Can't think of a single thing.
It had all the right features like Fridge, Microwave, shuttle to parks etc. Very Dated property. Sheets were very old. Bath tubs was cracked. Shuttle to universal parks was very limited.
Associates were pleasant and helpful The room was mostly clean especially at eye level but a little lower (baseboards) and corners were less clean and I came across 2 bugs in a 2 night stay
Convenient to pick up city bud, trolley, or go on foot to convention center, eateries and shopping. Small room, not enough lighting, rattling fan when switching on bathroom light. I was on ground floor, next to outside ice machine. If you go to bed early or want to sleep past 6:09 AM, try to get a different location.
My children love the Mickey Mouse waffle iron at breakfast! We stay at this hotel every time we travel to Orlando, mostly for this reason! The complementary breakfast is great, and the hotel is on walking distance of some great restaurants. We had a little trouble with the AC this time--we were either too hot or too cold--no in-between.
I liked the Very clean room comfortable bed, The guy at check in desk was very friendly and informative about the complimentary shuttle to Disney world and universal Orlando and about where we could have breakfast the next morning. Was a Great experience!
Close to Universal Studios, Islands of Adventure, Aquatica, Sea World, and shopping places. The room service is not good. On two occasions we ordered food and they were out of the items. There is laundry only on the top floor and only one of the 2 washers was operating. Once we found a cockroach in our bags. The breakfast is good but is exactly the same everyday so you tend to get tired of it.
The staff was amazing, super friendly, and helpful. The facilities were very nice. Rooms were clean and spacious. Beds were comfortable. Shower was hot. There was a bit of mold on the bathroom ceiling near shower. Probably because of the shower but it should be addressed. Otherwise no complaints.
Location Our room was not to par. Very disappointed.
Lots of places to eat nearby from fast food to fancy Wi-Fi works the best in the "living room" of the suite. Very spotty in the bedroom, so if you like to work on your laptop while laying in bed, probably not going to work well.
Nothing Worse ever came a few hours after check in and they already sold my room; tried to say I had to be there by check in because it's spring break and that I couldn't get my refund for no shows ..... Had to get a manager and that refund was done
Location, parking, service and price Maybe you can work on a sensation of humidity when you enter your room, perhaps could be the rug. Other than that everything is just fine.
close to universal studios, friendly helpful staff, quick check in & out. Solid clean sleep, thank you. It's all good! Pool may need cleaning, but we didn't swim. The water looked dark glancing over the fence.
The guy at the front desk was really nice. That was the only thing that was good about this hotel actually. Everything. Walked into the room and smelled like must and mold. Carpets were dirty I didn't even want to take my shoes off. The door had rust and corrosion on the inside (had holes from the rust). Went to shower and the "clean" towel had hair in it. Ended up checking out after an hour and getting a refund. I can't believe such a dump exists right next to the convention center on busy I-drive. I would never stay here again.
We got a really cheep deal so for the money worth it. Location was great lots to do, eat and enjoy in the area. Staff was friendly. Convient to Univerasal and SeaWorld. Breakfast was good included some hot options. Bedding clean and comfortable. All in all our stay was good. The hotel really could use a remodel, a bit run down. The fridge was noisey. Transportation to parks only limited times. Best to have a car. This is not a top of the line hotel don't expect that.
Bed was comfortable room was clean but furniture was very old and had seen better days Bathroom had very strong mold odor and it was very tiny with poor water pressure. The air conditioner made loud cranking noise every time it turned on and lasted for about 10 seconds so it would wake you up all night long
The sheets looked white Was bitten 6 times each night we stayed there. I believe they were bed bugs but my wife from Texas believes they were small roaches. All I know is that I was bitten multiple times in the same area each night. Do not stay here unless you like being bitten by bugs in your sleep. We also saw small roaches in the bathroom. Both nights. Even after removing the ones we saw on the first night. The first room they gave us smelled badly of wet dog. Then we complained and got bugs. Just stay somewhere else.
Good location Made a reservation at this "hotel" for a King room. When I checked in, they gave me a queen. To call this a "hotel" is a stretch, even when it was new, which was a long, long time ago in a galaxy far, far away. Now, it is no better than a roach motel. The room was disgusting. There was literally mold on the walls everywhere. There was evidence of water damage everywhere. In the hallway, they had just slapped some wallpaper back up to cover up some water damage. There was not enough parking. The parking lot was completely full and we had to park at a hotel next door. They were completely unapologetic that they did not have the bed I requested. And the pictures... yeah, they aren't this hotel, at least not without some serious photoshopping. BUYER BEWARE!
breakfast was good and nice staff. Excellent location. The room always smelled like it was holding humidity. Not enough towels and we were two.
It was a little cheaper than other options. First room smelled like mildew. Tub looked like it had been painted with a roller and never cleaned. Air conditioner looked ancient with rust all over it.We asked to move and they did move us. Second room was better but had an underlying funky smell. Woke in the morning to take use the pool and found a dead rat floating in it. Next time I'll pay more money and stay without the mildew and rats.
Breakfast was surprisingly good, Location was nice, There was a stain on my sheets, facilities looked quite unkempt,
Tiny room adjacent to the elevator meaning non-stop sound of whirring motors for the entire stay. Dark stains on walls, wall outlets exposed, loud cleaning staff yelling to each other outside the room in the early morning, cheap small-ish bath towels, luke warm max temp water in the shower. Should I go on?
Overall nice hotel. Rooms were decent size & well maintained. The lobby, elevators and such are a little outdated but decent. Staff was friendly and helpful. Location is right off the interstate and close to many restaurant options.
Everything about the hotel was fine for the value, but the smell in the room. There was a terrible musty smell in the room. The dresser drawers smelled so bad that I would not stow my clothes. Nothing could take out the smell, even a special machine. I was concerned about my health since there must be mold somewhere. We had family members also in a room on the 5th floor and there room smelled the same.
The location close to everything but away from main street No sleeping here past 730 am , due to endless laundry carts being launched every morning up and down the floors. The staff is there to just check you in , not helpful at all, Breakfast is cheap and overcrowded. The free shuttle never came after hour wait
Good location There was a German roach in the closet
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Very nice hotel. Close to outlets and disneyland. air conditioner is loud, but i don't need it in the winter night.
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The breakfast and the ticket agent. we were not given the correct name of the Hotel initially it was sent to us the Laquinta Inn and it took us over an hour to find out the hotel name was changed after we booked it. We were in a new unfamiliar place and did not know of the change.
Location Cockroaches in the room
location, location and location. Its your basic 2.5 star hotel. beds were a little hard.
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The location It was too small and it had roaches!
We didn't stay long in the hotel.We were out,most of the time. The cleaning is made in the afternoon.
Cleaness. Breakfast time was to crowded.