Loved the art deco building and how close it was to everything in Napier. The hotel itself was majestic with its art deco decor including the art deco restaurant that was attached to the hotel. The furnishings in the hotel lobby, rooms and restaurant were just lovely. Even the Irish pub also attached to this hotel was great & had really nice meals & atmosphere. Views from the hotel to the sea was great and it was lovely that you could actually go out on to the balcony too.
The staff were very friendly and helpful. Provided plenty of information and brochures on local activities.
The spacious and well equipped rooms. Heating should be upgraded to a more efficient system.
It was very quiet, clean and presentable. The manager was very friendly and helpful.
Speedy check-in and check-out. All rooms have a view of the ocean. Right in the centre of Napier and good for sightseeing.
In short, very good value for money. Good food, friendly staff, and a large,comfortable room.
All rooms facing sea front Large lorries rumbling by on way to port and no double glazing for sound reduction. Best views only available to top floor guests which was not the impression I got from the photos of hotel on web - I was on second floor with good view of ugly concrete structure across road.
Superb location. Amazing view of the ocean. Beautiful clean, spacious bedroom. Friendly efficient staff.
Comfortable,spacious modern room overlooking sea,surprisingly quiet at night given proximity to main road and beach UHT milk in the room,it makes tea or coffee taste awfull,its vile stuff!!!!!!!!!!!!
nice view of sea and fountain; proximaty to shops and attractions, clean comfortable room, room service adapted a meal to be vegan for us.
We were arriving in Napier on an early flight and requested an early check in, which they made available on the day. We really appreciated that. Absolutle nothing.
Great location,the parade loks lovely at night with the trees illuminated.best place to watch the sun rise across the road
The staff was very helpfull and always friendly. no
This hotel is ideally situated on Marine Parade being close to beach and town centre. The food was excellent. N/A
The staff was very kind. The room was very hot. It was big so the heater was not enough. The shower had few water, to have a shower was really annoying.
Very good, clean basic accommodation, with helpful and courteous staff. Up graded since our last visit with heat-pump in room, so more comfortable than last stay.
Very Clean No
Loved the fact that we could bring our dog with us. Staff very friendly and helpful. Restaurant food brilliant. No bin liner in bathroom rubbish bin
Was good to stay for one night. Room was small, but clean and had everything we need. Nice bathroom. You need a car to get there (outside of the city)
the parking, privacy, the bedromm and living , kitchen is in good condition
Very friendly and a chance to meet with the locals. This is basically a bar with units out the back and a restaurant attached. Price was a little expensive for what it was but more reasonable than other hotels in the area. Had to wait a while for the restaurant as there was a big party in but food was very good when we did get to sit down. Bar meals were also an option so not really a major complaint.
I found everyone helpful, and friendly
The room was clean and comfortable and the staff obliging.
Kids enjoyed the spa pool. You had a sign up in the bathroom re the tiles but we were very concious of how dangerous the wet tiles were for not only for us as parents but also for our young children. They are an accident waiting to happen.
As we stayed for two nights I expexted a small milk 2nd day. Would like to have been asked if it was okay to service our room when away for the day. felt a little intrusive
Room was spacious. Outside sitting was pleasant. Noise from other rooms was very conspicuous.