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I paid for my hotel room in advance, and I paid in full. My flight was delayed and I didn't get to the airport until 3 am. Hyatt gave my room away because I hadn't checked in, and then sent me to a comfort suites. I paid for the room, so even if I don't check in, why give it away?
The combination of staff anf facility was outstanding. I want to stay there next time. it is a new property, so swimming pool was not available.
Quick access to and from airport Very modern and clean Restaurant in hotel has good food choices beyond the norm Late check out only until 2PM--hard for those with a late flight out.
Clean, quiet, free shuttle, extra helpful staff!!!
Super comfortable beds The airport shuttle experience. I was told it would be 15-20 minutes, I waited about an hour before just taking an Uber from the airport to the hotel. And when taking the shuttle back to the airport, the driver was unfriendly.
Overall seemed like a good place at first. Comfy bed. The bathroom was dirty when we checked in. Disgusting.
The room was spacious and the bed comfy, but the bathroom!? I loved the decor and fixtures. It was like a mini spa and I wished I could have stayed longer to utilize the pool and work out room. Would definitely stay again.
Run down and dingy.
Proximity to the airport and an hourly shuttle. Breakfast and the breakfast area are quite nice. The rooms are comfortable and quiet.
The air conditioning was nice My room was next to the cleaning room for the staff . They were loud every morning . I didn't get any houskeeping I had to call twice for service
Nothing Water didnt get hot had to take cold showers. Sink was leaking water. Very loud noise. Dirty carpet. Group of men drinking beer by my room door! Its horrible
Rooms dirty, no wifi signal in room. No lift . Unfriendly staff. All in all very bad . Would not consider to stay
The restaurant in the hotel Was useful Before we Leave and take our plane. In the lobby, They call us a taxi , the staff Was very helpful.
I stayed here to catch a flight out of Miami the next morning. I was traveling on crutches, and when I first arrived, I was told that I had a room on the second floor right and that there is no elevator. The staff was very accommodating and changed me to a first floor room. I took the free shuttle in the morning, and the shuttle driver made sure to drop me off right in front of my terminal. Overall a good experience, and optimally located for a super early flight to the airport, but wouldn't recommend for vacation. I found the room to be nice, but the bathroom to be a bit dirty.
The shuttle buses were on time for the airport drop off. Too loud in our room. heard trucks,garbage trucks and too close to the road. affected our sleep. didn't like view of highway. Most important-our bathroom sink didn't work! Only hot water-couldn't control the faucets. So we used the bathtub faucet to wash up!! The toilet was running and water was puddled around the toilet floor! We were too tired to complain for another room. We told the desk person as we checked out the next am. we only stayed one night. Also-one floor lamp didn't work. Seems like that stuff shouldn;t of been overlooked by the maid or staff!
is Very close to airport and they have airport and cruise port transportation Rooms were extremely small and the hotel itself is in much need of a remodel. Isn't convenient to any of the site and activities of miami. And even though the hotel is directly in front of the hotel it still took well over an hour for the shuttle to pick us up
Staff tried to help, but were clearly overwhelmed and did not appear to have managerial support to meet the challenges that they faced. There was a party in the room next to us which was very loud. When we spoke to the front desk, they let us know that they were unable to move us as they were fully booked. They made 2 attempts at quieting them at my request, but did not seem to have any managerial support to try other options. My daughters and i got very little sleep and almost overslept which would have caused us to miss our plane. When I called corporate office later the response was tepid, I was referred to the local hotel who called once and left a message. They have yet to return my call and in their message only offered a mild apology. They seemed unaware that a financial consideration, review of their protocol etc were options.
value is good needs new maintance people or a owner that will spend money to update things
Bed, pillows, newer carpet, shower. shuttle was quick and efficient poor tv reception with lots of static on all channels. noisy with lounge below me. hair on floor in bathroom. telephone did not work. poor wifi coverage
The van driver is always such a nice guy. He's picked up before and he was great. The fact that this is my third time in the hotel and there's always the same problem with the rooms not getting any Internet signal, especially when ppl like me have been traveling all day long. And for the Love of God... what is that cigarrette smell in the halls and rooms?
I choose this hotel because was near to the airport and has a shuttle 24 hours. I need just a overnight and for that was fine. It doesn't has anything to do and it expensive, but for the area was okay. No elevator, noisy, old place, etc.
It was quiet. Most of the items on the menu in hotel restaurant were unavailable. there were no restaurants nearby.
The suite was very clean and nice
When I first pulled up and they didn't have a let I was a little worried about my choice of hotel, but once inside I realized this was an amazing hotel. The room was incredible, the shower was to die for, the facilities were relaxing and classy. There wasn't one detail that went unnoticed by the staff/hotel. It's the only hotel I want to stay in when I'm in Miami from now on!
The rooms were outstanding. One of the nicest I've ever stayed in. The staff was extremely friendly and catered to my every need. The pool was not heated as listed. The location is only great if you don't plan on seeing what Miami has to offer. Its a really nice airport hotel.
Fitness center was nice and the rooms/hotel was super clean.
The rooms were big and well laid out, bright, and had everything I needed. The staff melted down when a plane was grounded. Over-run and not prepared.
Clean and comfortable Nothing
Great room. Great shower. Comfy bed Internet was terrible. Restaurant service needs improvement
Ikke mye, pris var lav, rommet stort, men standar på hotellet var langt under pari. Gammelt, muggent, hele hotellet trenger en skikkelig renovering.
Vennligst skriv minst 15 ord
Det lå nær til flyplassen, og hadde dessuten et hyggelig bassengområde Frokosten kunne forbedres betraktelig. Hotellet bærer preg av å være gammelt og slitt.
Mer eller mindre ingenting Fjern det fra lista
Likte ikke noe. Rommet var rått og fuktig, og luktet råte. Muggflekker flere steder. Rimelig skittent, men sengtøyet var rent. Oppussing
It was close. The guy at the reception was nice. The driver charged me to drop me off at the airport.
The only bad thing was the stale bagels for breakfast. If all you offer are bagels, muffins, and cereal.......oan juice.....the bread could at least be fresh. Other that it was great and I will stay again. We found this nice cafe/liguor store bar right down the street serving breakfast, lunch, and dinner.
The hotel transportation was speeding and scary. when we got there we saw two cockroaches in the lobby. On our way to the room we heard some very loud sexual activity that I am almost positive was paid for. The room had stains all over the carpets and bedding and the shower was extremely dirty. Worst place I've ever stayed.
Buena ubicacion, cerca del aeropuerto, desayuno basico incluido, shuttle gratis al aeropuerto, bus pasan frente al hotel hacia el downtown, buen precio. Mala atencion del personal, sobrecamas y paños manchados, muy mala conexion wi fi.
Breakfast is free, shuttle to airport is free. Dirty, walls are very thin. Noisy, there was used shampoo in the bathroom.
Close the airport The smell of the place
It was close to the airport, I really like the fact they had an airport shuttle. Close to some restaurants if you don't drive (pizza, McDonald's) Limited cable channels but for the price it's not bad
ese hotel definitivamente no sirve muy malo ,demasiado dinero por un hotel tan viejo,las habitaciones sucias, no lo recomiendo para nada
The people working were loud and inconsiderate. I wasn't able to sleep. Also, there was a roach in the bathroom.
Location Parking is very limited - There is no elevator - Wifi is very weak, only in the lobby you can get some connection - The room had only one outlet - Once past the lobby it feels like you are in the getto and it is kind of scary - we were given a room that was ready and when I open the door the room was not clean, the bed was not made and there was trash lying around.
I liked the location of the hotel itself I had young children, and the hotel did not provide any channels so that my kids can watch TV, it seems like the hotel is a stop over for adult only entertainment, my neighbor handling his business with his lady friend and it could be heard, I'm just glad my kids were sleeping at the time. Bathrooms were way too small, not enough amenities.
Staff Area Value for money The Carpet smells
Restaurant is open until late at night, rooms clean and comfortable, airport shuttle drivers polite and helpful. Not enough check in personnel at counter.
The room is clean, I found it very nice, quiet even though it is near an airport. I did like it very much. Yhere is only one ceiling at the entrance of the door, fron inside that need to stay. Other than that the room was perfect & clean. Thank you very much for a super clean room that you comfort me.
The hotel was very near to the hotel which ran a shuttle service, needing only a call to the hotel to find out where it was. Checking in was easy and the room was spacious. we had a double room and shared with our daughter, for the night which was fine. The airport run way could be seen from our room but you could not hear any noise from the planes. The buffet in the evening was adequate as we had just flown in from the Uk, but not if you were looking for a large ot meal. the staff in the hotel were all friendly and helpful. I felt the the buffet breakfast was again adequate but not what i was expecting. I always think of american breakfasts and bacon go together but none, although you could cook your own waffles. We nibble at breakfast but ate some more later.
Close to airport
The beds were exceptional as was the staff. They were all wonderful to us - we were stranded in Miami waiting for a flight - not knowing whether it would go - due to bad weather. We could not ask for nicer people to help us out!!!!! The hotel could use some updating BUT their staff makes up for any deficiencies. A perfectly good reasonally-priced facility for short-term stay.
This Hotel property offers many amenities that most others at this price range do not offer. It's very close to being a full service property. There customer relation skills are second to none. Housekeepers were quite annoying and persistent.
The staff was extremely professional and flexible, not pressuring you to checkout immediately, and checking you in without a fuss. There wasn't much to dislike with this property. I cannot complain
It was close to the airport, free "breakfast", free shuttle service, free wifi. The breakfast was terrible. We couldn't even eat the "eggs" and all the bread was stale. I would compare it to gas station food. Pre-packaged everything. When we arrived there were no luggage carts and the employees were kind of annoyed that I would even ask and offered no help, they just watched us struggle. The room was pretty clean but the common areas were not. If you just need a bed for the night, it's a good price but I wouldn't recommend it for an extended stay.
room was large clean the water was cold I let the bath tub run for 15 min. and was still to cold for a shower. one would think for the price you could have a warm shower before you travel!
convenient hotel with a check in around 1 in the night. friendly staff breakfast was very poor, nothing continental about that. other facilities were not that great as the pictures should tell
Close to airport and has a shuttle going there every 30mins. Great breakfast. Rooms are isolated from highway and airport noise. Clean rooms. Not a huge one but the parking space was too far from the hotel.
This hotel is located near to the airport. Rooms are large and clean. Price is fair. Staff was rude in the front desk. The room was noisy all the night. Also, there were old tobacco smell in the room in the interior material, linens or from the ventilation nonetheless the room was sold as non-smoking.
It was clean and large. No transport, adult only, no blanket, sent to the wrong area and the hall was dark in that area. Lighted on the other side. No TV except porno. no radio no clock. This is obviously not a place to go unless you are looking for sex.
I was promised a "boutique" room with amenities like a desk. I called in advance to make sure my late arrival (after 8pm) was not a problem and received a text saying my room was ready for me. When I arrived, I found they had given away my and all other boutique rooms and needed to put me in another kind of room. It was clearly meant for adulterous couples having brief sex or prostitutes. It was behind other buildings and the only entrance was through a private garage (I had no car). The room had no closet, no desk, no table, no chairs, no blankets and no hangers. While they would bring blankets on request, I was told hangers were impossible. So, my conference clothes had to get wrinkled. Only after 15 minutes of arguing and suggesting ways of obtaining hangers, did someone go somewhere in the hotel to obtain hangers. The decor also included a mirror on the ceiling over the bed and otherwise suggested a room meant only for sex. There was also a graphic porn channel on TV that one did not have to request and just appeared when flipping through channels. Almost worst than the lack of conventional amenities was the attitude for quite some time. All promises were "subject to availability." I have stayed in much cheaper hotels but I have never stayed in a hotel with such a terrible attitude, especially by the manager. I was told that the manager was available only from 9-5 and that it was impossible to reach anyone higher up with any power. At some level, I have only myself to blame. I booked the hotel in a great rush. Once I had the terrible service, I went online to discover how many people had similar horrible experiences.
Privacy and ease of access from auto. Ran out of large danish(?) by 9am. Not much else to eat except yogurt. No tea. Only coffee.
I liked nothing! When my husband and I first got there, first thing we see is a policeman outside of the hotel patrolling the area of the hotel, (in my opinion that only made me feel ten times more insecure because that means that there is a reason the policeman was there!) and I'm sorry, when I say hotel I really mean "MOTEL".. I kind of feel like they should just change their name to that because it felt absolutely nothing like a hotel, the room didn't feel clean at all, the bed was terribly uncomfortable...my husband and I didn't sleep at all that night because of how unsettling and uncomforting the room was. We should've just stayed at a chain hotel rather than try something new. HUGE MISTAKE.
The rooms were exotic and we loved the garage
sex hotel, mirrors on ceiling, see through shower in the room
The location is ok..... The housekeeping was very honest and nice The sheets and the towels didt have fresh smell. Only have a sheet on the bed no blanket. Have to ask for pillows. Washcloths. Towels. They dnt provide toothbrush and toothpaste.
Clearly a sex hotel. My husband and I were unaware of this. My husband was uncomfortable so we left. Aside from that, the woman at the front desk was rude to us from the beginning. If you just want to get it on, I'm sure this place is great, but if you're looking for somewhere to stay before/after your vacation, I suggest the Clarion Inn and Suites, about a mile down the road.
I loved the decor and amenities such as aux cable and DVD player. Very romantic but not to sexually based. I didn't like that The room was dirty. I found a hair on the mini bar that was also missing a few items and a baby wipe with lipstick on it. as well as the toilet room was not private at all and that was a negative.
No in room WiFi, no windows, room was a cement bunker.
The shower was hot. Staff was unfriendly, but to be expected when every person coming through the front has a complaint. The owner has cut every expense possible. Mold in shower, floor and walls were dirty, only 2 small pillows on the bed with no blanket or comforter only sheets. We were told (through email) that we could check in at 9am after 24+ hours of traveling. Upon arriving the desk attendant informed us they had no open rooms. We then waited over 2 hours in the lobby for them to clean a room and were told we'd be charged an extra $30 for early check in. During the 2 hours, we heard at least half a dozen complaints but the previous night's boarders. Not a good experience.
Price is excellent and the room decor is great.
Room was clean, compfy and quiet.. No pool, no good restaurants nearby..
Great staff, breakfast and services. Hotel looking a little tired.
The Hotel per se is quite old, but the staff are so great an friendly that for sure I will be there again and again...
It's a comfortable place to stay if you have to spend the night in Miami because of your flight schedule. Friendly staff and reasonable breakfast. I didn't like that I had to wait an hour at the airport before the hotel shuttle arrived. They say it's a maximum waiting time of an hour, but it wasn't very busy and it's just too long if you're tired after a 10 hour flight.
I had a few problems with flights and checking in late, the Hotel staff were very helpful at rearranging my booking. The breakfast I thought was very poor. And it finished on the dot no messing.
it has coin laundry,great location,frendly staff smell of the room
The staff was very helpful and accommodating. The lack of food options. Dish network as the cable provider. The tiniest bit of bad weather and the TV lost the signal.
Near the airport.Nice and modern interiour. Good bed, big tv screen. Breakfast room is on the top floor overseeing the air traffic. Beautiful panorama. I was very pleased with the free wifi connection. If you don't have a computer, you can use one of the Mac's in the lobby, bring your credit card along.
Close to airport, very basic room Staff and nice Facilities are old Not a very safe neighborhood
The distance frok the airport Very cheap room tiny bathroom very low quality for the $111 A night
Clean rooms, easy to get to/from airport, parking available. Clean, but in a crappy part of town. The room looked like it has not been updated since the 50s. No restaurants nearby other than some really shady dives.
Felt unsafe, run down
The place is not worth the price. The room I stayed in was more than simple, it seemed dirty, although the room was clean. There is a very noisy bar across the street that was still noisy when I left for the airport at 4:30am. All night there where people walking through the courtyard that seemed to be drunk. The office staff was friendly and helpful but I honestly did not feel safe.
Staff was nice Too many spiders. Not worthy.
waited for the shuttle bus at the airport all the other hotels buses pass by was not made where that u have to call for the shuttle bus to come pick u up and was not in formed that the shuttle stop running after 10 pm my roommate had to take a cab the television in the sitting are was not working and we was only here for a day there was a spider in the bath room sink and one coming down from the bath room vent
The room was ok. Ok bed. Wifi worked good. No safety locks on the doors, no door bolts, and outside hallways. the tub drain was clogged. 3 inches of water in the tub when showrring.
The hotel was very dirty, and felt unsafe. My new wife and I slept in the car. We didn't want to sleep on the cigarette burned, feces stained sheets, nor stay in the prostitute infested hotel. I just gave them back my key. They would not give us a refund. DO NOT STAY HERE! There is a Days Inn right around the corner.
I don't agree with all the negative reviews. No, this motel isn't the Ritz-Carlton, but for $58 a night it isn't bad. The room is comfortable, the art on the walls is decent, and it has free wifi. If you're a family traveling on a budget and don't mind staying across the street from an airport, go ahead. The A/C wasn't easy to control.
Absolutely nothing Room's were dirty and small. Bed frame was broken and could of caused injury. Left twenty minutes after check in.