Hoteller i Macao

Fordeler: The hotel was lovely and the room fantastic. The staff was amazing and so friendly and went over an above to make our stay enjoyable! We would definitely stay there again!

Ulemper: Nothing

Fordeler: Size and equipment of a room. Fantastic service. Hotel has a good location for exploring Portuguese legacy on Peninsula.

Fordeler: Courteous and helpful staff

Ulemper: Price: for a mid-week stay and reduced occupancy, this was far too expensive and will be a deterrent for future consideration.

Fordeler: The reception staff very nice.

Ulemper: Location little far from the city centre,the rate is too high.

Fordeler: The room had a great view and the breakfast was fantastic.

Ulemper: We could have got a higher floor suite.

Fordeler: The staff are friendly, kind and helpful. The place feels like home.

Fordeler: Staff are superb

Ulemper: Room switches are a bit complicated for me

Fordeler: Almost everything about this property is great - it’s location, the accommodation, the hospitality and the staff. There wasn’t a single moment we felt let down for any request that we made. A truly memorable stay. Thanks Mandarin Oriental for making our Macau stay unforgettable!

Fordeler: Everything

Ulemper: None

Fordeler: all Service, room, decorations and Food on club lounge:)

Fordeler: Outstanding standards of suites luxury standards and the staff services. Experienced in various suites staying experiences Ritz Carlton Macau offered the most 5 star+ experience to us amongst the others that the staff services must take account for the contribution to the total guest experiences. There is a subtle refinement between "excellent services" and "always endeavouring their best" and the staff from Ritz-Carlton Macau achieved the latter.

Ulemper: While guests may pay to choose the hotel brand, but never be able to choose the accompanying neighbouring guests. Surprising the chunky door of the suite did not soundproof much and other guests do come and go during 12am to 4am after having fun in the casino or with alcohols. I was working overnight so kind of worried my family got bothered in their dreams.

Fordeler: Good morning Ritz, Cc Melanie, Nick, Summer, Jono, Amy, Alan, I want to take this chance to appreciate things which made our stay in Ritz a memorable and special one. Decor- first walked in, was the kids tent with kids favorite cartoon and robes laying on the tent‘s bed was thoughtful! Then discovering the family photos are used to make a photo album with all your different writtening and signature, which at first thought why the similar wording repeating itself. The cake for my wife, I think it was then made her realize this day is for her！ Interactions with Ritz personnel; Melanie, thank you for checking on us making sure we are having a comfortable stay during our the breakfast, and be flexible to re-adjust our departure ride on a short notice. And of course, the gift of Ritz lion to the kids and luggage tag put the icing on the cake, a great conclusion of our first experience in the Ritz. Nick, Summer and Jono were all very helpful and professional during our dining at the club lounge. With a multicultural background it sort of made each different meal just that little more elevated. Amy, our receiver at the ferry terminal waited I think about 40 mins from the arranged time. Her receptive smile and warm voice soon carried away the delay. Overall, it was a great stay and Ritz experience. My wife had a great relaxing day and enjoyed the time. Thank you，The Ritz family for making it a remarkable experience for our family on Jan 13th！During our stay, we witnessed the pursuit of excellence in your will to details and execution！ Lovely photo when checkout gifts were handed over, my wife couldn’t resist to share the gratitude on her wechat Friendster!

Fordeler: every think other than the club bar

Ulemper: we booked into the club lounge which was good value for the money you paid, they served breakfast, dinner and afternoon tea this was all great i have nothing to moan about, 5 stars all the way , now this is what i feel need some attention the club lounge access also gives access to the club bar , well this was like a grave yard we was the only ones sitting in the lounge , considering you can have good selection of drinks which is included in the cost of the lounge, the last night we decided to go into the lounge bar for a drinks which it had a girl singing in the bar and the evening was great very enjoyable BUT we had to pay for ur drinks 4 drinks around £65, what i think the hotel should do is to scrub the club bar and then show your club card to the lounge bar to get your drinks which you have should have had in the club lounge , could be up for abuse , other than that great

Fordeler: Everytging

Ulemper: Nothing

Fordeler: Cozy room, beautiful view, very good buffet, kindful staff! Reasonable price on the above! (Yes, not for peak days like holidays)

Ulemper: Low internet speed. Inconvenient Wifi access. Prepare some measures!

Fordeler: Its more a hotel than a casino. You don't have to walk through the casino to get to the hotel reception to check in, and a lot quieter

Ulemper: There are 3 nice restaurants in the hotel. However it's a bit away from casual eateries.

Fordeler: Our room was quiet and very conducive for rest and relaxation.

Fordeler: Upgrade of room, spa, surprise gift for my weddinh anniversary

Ulemper: Buffet lunch has less variety of food and similar to morning buffer

Fordeler: Excellent service, for example snacks for morning swimming and Babao Tea for evening relaxation. Complementary shuttle arrive from hotel to Taipa Ferry Terminal.

Fordeler: The service attitude of every staff is super good, and also prepared the birthday cake, desserts and champagne for us, will choose to stay at Four Seasons Macau again!

Ulemper: Bathroom cleaning problems, found the hair in bathtub and towel, black clothe tag on the floor, but the hotel staff followed up immediately, great!

Fordeler: 5 star experience room nice clean , the breakfast is fantastic . excellent staff

Fordeler: Svært detaljert inne. større gangen og klarere.

Ulemper: Trenger du en større basseng

Fordeler: room facilities

Ulemper: this hotel can not be early checked in

Fordeler: Good view

Ulemper: No

Fordeler: The size of the room and the bed were super comfortable.

Ulemper: Found a used dental pick/ floss in the floor of the living room.

Fordeler: The breakfast is good, with a lot of choice of food. Spacious, with a lot of tables. The staff there is helpful and I am happy to receive a cake for our anniversary celebration.

Ulemper: Nothing

Fordeler: employee

Ulemper: bathroom

Fordeler: The staff Renée from the reception desk was very nice and helpful with us.

Ulemper: Nothing

Fordeler: Good breakfast Amazing clean spa Big bathroom Big lobby Fast service Wifi View Location Staff Gaming area The mall Everything

Ulemper: Suite : Air conditioning was not work inside the room Only in the living room No taxi stand

Fordeler: Nice in room pool , spacious room and shower area,nice staff

Fordeler: Very nice staff and good overall ambiance.

Ulemper: Spa & food.

Fordeler: The staff were really friendly especially to the children. The rooms were well maintained and dry considering there was an in-door pool.

Fordeler: The room is amazing and the staff makes you feel at home. The bathroom is simply incredible and the little "swiming pool" in the room and the view are perfect. The spa is one of the best in Macau and the dinner at Belon was very good.

Ulemper: The breakfast. Definitely not worth it and not to the standard of bayan tree or belon. The bread, the croissant, the brioche everything was dry and the pancakes and waffles were sitting there for hours probably.

Fordeler: Banyan Tree knows how to create a private, aromatherapic, and peaceful world for clients. Staffs are very kind and hospitable.

Ulemper: Rooms may need a little renovation. Some light switches in the room were out of order. Housekeeping can be more environmentally friendly.

Fordeler: Rooms and Bar - Akshay our server in the Bar was excellent

Fordeler: Very helpful, professional staff (especially Sunny Chin - did an amazing job to make our stay memorable). Beautiful room and delicious breakfast.

Ulemper: really not much

Fordeler: Atmosphere, Ambience & Well wishers (hotel staff).

Ulemper: Nothing

Fordeler: - great location - great service - Breakfast is very good

Ulemper: - No Executive lounge

Fordeler: Good breakfast, nice rooms, excellent service

Ulemper: Room felt quite dusty... which was difficult for us as we both have allergies

Fordeler: Front desk staff were very friendly and helpful, they are all very sincere and polite. I love the arrangements they made for me to have a memorable stay in St Regis. Breakfast in Manor was excellent with wide choices of food and beverages, and of coz all are delicious. They are just perfect in St Regis. I will certainly be back for my next visit.

Fordeler: Heated pool, battler service and breakfast.

Ulemper: Quality of tea for battler service.

Fordeler: Staff, service, space, and facilities were excellent

Ulemper: The noises can sometimes be heard coming from Venetian property

Fordeler: Everything. The service was especially good.

Ulemper: Nothing

Fordeler: Beautiful pool and views from room. Room service impeccable. Brilliant shower. Location pretty good - walkable to old taipa village, not overwhelmed by casinos, and with some local flavor.

Ulemper: It was undergoing refurbishment which is necessary - we had a plumbing issue which shouldn’t happen at this type of hotel. The service was great but the facilities let the hotel down. And make the (very) high price a stretch.

Fordeler: Friendly, personalised and flexible service, excellent massage, beautiful pool and superb Chinese restaurant. The room we already knew to be fantastic

Ulemper: Frequency of connecting buses, they only started at mid-day.

Fordeler: Huge tub and couch with spectacular view

Fordeler: Everything. Nice room & heated swimming pool with pleasant panoramic view. Comfortable bed, personalized (vegetarian) room-service breakfast , hospitality & care from staff made us a relaxing & enjoyable stay. I will come back again.

Fordeler: Nothing to complaint. Perfect.

Ulemper: nothing

Fordeler: Quiet, comfortable room. Staff extremely helpful and very friendly. Great location with public transportation nearby.

Ulemper: Breakfast a bit limited.

Fordeler: Cozy bed, helpful receptionist,

Fordeler: one of the best hotel I’ve ever been

Fordeler: 1) I really appreciate the bellmen greeted me when I stepped in the hotel door. I am very impressed about it. 2) All the staffs are able to greet me by Dr. Pang or my husband Dr. Hsin when we stepped into the lobby when we went out. It was really good. 3) We stayed in the One-bedroom suite and it is really spacious. The interior design is using very high quality finishing, the bedding and pillows are very comfortable. I can see the interior designer and the hotel owner has put a lot of effort to make it a good stay. 4) I am impressed that there is NO smoking smell in the room. 5) There are a lot of bottles of water 6) Many tea choices. 7) It was a very thoughtful design to have 2 wash basins and we don't have to fight for the space. 8) The slippers are very comfortable. 9) We stayed in Ritz Carlton suite, Bayan Tree Villa, MO but we like our Nuwa experience very much with the personal touch. 10) The staffs are very friendly and professional. 11) The hair salon service is really great.

Ulemper: 1) The lighting in the walk-in closet is too dark, it is better to have more lighting. 2) There should be more hook to put in the shower to put tower. 3) Conciege is unable to help us to get the Grand Prix ticket. I am very disappointed about it as I believe hotel conceige supposes to sort all plms for us. 4) The curtain in the washroom is really a plm. Always has to make the extra to close it and step into the bathtub. 5) Please provide personal shoppers service that can help me to get presents. 6) Gym should consider to add rolling machine. 7) The spaghatti that my sons order is too dry.

Fordeler: The staff is pleasant

Ulemper: The mattress can't support the body and feeling pain after the night

Fordeler: ALL !!

Ulemper: nothing

Fordeler: The food places within the complex

Ulemper: Non smoking rooms (we had two rooms for our family size) both smelled of smoke. We asked to move to another non smoking room & were put in two new non smoking rooms that smelt worse of smoke than the first two! We asked for spray & brought our own to spray the room with smells to reduce the smoke smell in both rooms. We also asked & received 2 dehumidifiers that didn't make any difference overnight! The staff were very accommodating but the product (non smoking rooms) let the Galaxy Hotel down.

Fordeler: Location was great.

Fordeler: everything was good! especially 1time free amenity a day was fantastic!

Ulemper: none

Ulemper: Great hotel .

Fordeler: Big comfy roam. Staff was great.

Ulemper: Pool facilities were under renovation.

Fordeler: Perfect service. Everything great. and thanks special service. my partner is very happy and enjoy hotel. Express Checkout available. very quickly.

Ulemper: Nothing.Excellent service.

Fordeler: Free minibar, beautiful room, great service.

Ulemper: Only complaint is lack of booze in the casino and too few bars.Accidentally booked my hotel on the China side and didnt have a visa so was hoping for some vegas style partying as i am not a gambler when i booked the room as an alternative. Other than that, the facilities were great! A bit of ultra luxury that helped me unwind in the middle of a long bacpacking trip.