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I liked the size of the room. All the rooms at this facility all have an ocean view so don't fret about getting stuck on the wrong side of the building. The corridor is also open to the outside so there's no strong funky mold smell. There was a kitchenette complete with fridge, microwave, toaster so you can make your own snacks at the property. My shower handle wouldn't stay at a my desired temp setting. I called to have it fixed but either no one showed up or they couldn't fix it. I had to either hold the handle in my desired temp seting or shower in semi-cold water. It didn't really bother me though...it's warm in Acapulco
Excellent location, great pools Front Desk customer service one of the worst ever service received. Terrible attitude towards customers and extremely slow! Shower in room terrible - no power and sometimes minimal hot water. Availability of deck chairs around pool non existent after 7am! And some of the cabannas by the adult pool had towels left over night and during the day and no- one appeared to be lying on them - there should be a time limitation to reserve deck chairs and cabannas!
near to the beach we asked on bed more but the bed is too small
Amazing location, kind of middle so you have easy and quick access to everywhere around. Very good beach and service on the beach. Nice views from the rooms. Comfortable place, good value for money. Receptionists do not speak English (except a couple of them) so its difficult to get any information from them if they speak they probably have no idea about anything... (most of the cleaners or bellboys speak English and know more about the city or interesting places to go to so don't be afraid to ask them).
It is cheap. Not enough sun beds and sun beds at the beach cost money. Is not a 5 star hotel.
Nice location. Relaxing atmosphere. Excellent service. What you get in the morning is not breakfast, but cakes and fruit. Not a healthy alternative...
Her er du tett på naturen, med hibiskusblomster over alt. Servicen er glimrende, det egne badebassenget har eget renseanlegg, og er stort og rent, maten er god, prisene er ok, de ansatte er hyggelige uten å være masete, alle viser deg respekt, beach club-en er koselig med både saltvannsbasseng og vanlig basseng. Rommet blir rengjort daglig, pluss at de kommer og gjør klar til kvelden med romantisk musikk og sjokolade. Du får blomster i bassenget hver dag, og de pynter rommet med blomster også. Alt var egentlig bare fantastisk flott. Og tennisinstruktøren er kjempekoselig! Samme med bartenderen på Sunset Bar. Han ble en god venn. Frokosten var ikke så sunn, men den var god.
I stayed for three days. Beautiful view of the beach. I slept in great comfort for my stay. Its the first time I didnt cheap out for a hotel and I did not regret it. The food was okay and a bit expensive in my opinion. Tho to me almost all the food in Acapulco is like that. I really did not like that I have to sneak in water because the hotel wants to force you to buy their more expensive water. No mini fridge sucks for a 5 star hotel. Maybe it was because we had a few devices running, but the wifi was slow, my phone's roaming data was faster. Also I did not like that upon arrival, I had waited an hour and a half for my room to be ready, but thats about it.
We enjoyed the location and the facilities. I think we were overcharged -more than reservation had totaled. Still have not received final total on my bank card in US dollars to be sure what we paid. Hopefully that amount will be converted from mxn and billed to my bank card to know for sure. Next time I will prepay prior to travel.
The property is beautiful. They allow parties until 3-4am regardless of the fact that guests can not sleep. Their response to this is doing nothing. Also, rooms don't have coffee makers. There is nothing close so you depend on what the hotel offers. Expensive for what you get.
the rooms were very dirty the airconditioner did not work and it was realy hot! people was not nice at all,
Quiet, galmour, everybody called me by my name, relax. I want to get back
large airy and comfortable room. great restaurant, a la carte. Buffet was much less interesting.
Its location on the beach and in the middle of the bay. The mattress was too hard.
The staff, very helpful!!! Nothing, everything was great!
The service was good, the people were very gentle and the pool was nice with a very good view
Price Ceiling was falling down on the floor. Marble counter in bathroom was seriously cracked and coming off the wall. Internet did not work and it took 3 phone calls to get the issue resolved.
It is nice, quiet, professional and pleasant. We changed for another four star hotel on hour last day and regreted it. If your are travelling with a 4 year old child, you should not have to pay for an extra bed.
This is the fourth time I use this hotel. I like that the room has a good size, is is spacious. It has nice flat panel TV and the view from the window of the room to the bay is excellent. The bathroom looks old and it was not completely clean. Some parts of the hotel also looks old and need maintenance. The people of the reception has to improve the promptness and quality of the service, because they are very slow, especially the Manager of the Reception.