It's close to 4th st Didn't feel safe at night, do not walk around at night. Just take a cab or drive.
Rooms were updated and nicer than I thought they would be
The location was very close to 4th street live and was walking distance to most attractions downtown. The toilets leaked around the bottom and almost flooded the bathroom
A nice hotel especially for its location. Breakfast wasn't anything special. Mainly just bagels and oatmeal. I did see ants crawling on the wall once.
It was all that you expect from a econo lodge, friendly staff, clean rooms and right in the heart of the city, the only downfall is the breakfast, however it's the se at all of these hotels. Two types of raisin bran and some different bread products. That being said I recommend this hotel to all. Thanks econolodge Louisville for a good nights stay at a good price.
It's within walking distance of most things you might like to see in Louisville. We paid up-front for our reservation so we were committed to staying here. When we arrived, we were informed that we had to pay an extra $5.00 for parking. The mgr collected the money but did not give a receipt. This was in the off season. The hotel was less than half full. We just feel that we were robbed of $5.00. The only good part is they didn't use a gun during the robbery.
Location was great, hotel was gorgeous, large comfortable rooms. Very slow, inattentive service in English Grill; slow service and poor food quality in the Lobby Bar.
Our experience overall was great...but I don't feel it was anything over the top for the type of property that it is and rate that we paid per night. The location was good...and many of the staff members were very hospitable and kind.. James in in-house reservations was wonderful, as I called to reconfirm our reservation, note our preferences and that it was Anniversary and he blocked us accordingly. Evan and Amanda were truly welcoming at check-in. Colin our Bellman/Valet was very personable and always gave great recommendations. Shamaya in housekeeping was so very friendly and welcoming...always offering us chocolates which was a sweet touch!! There are a few items that we didn't truly enjoy during our stay... I called in and noted it was our Anniversary during our stay and honestly expected some type of acknowledgement during our time there...and there was nothing. In past stays at luxury properties they have at the least mentioned it during check-in...and then at times upgraded us or even sent a little something with a card up to the room. I felt this was a missed opportunity to WOW!!! The mattresses are definitely an item that should be replaced...as they seemed older and were quite uncomfortable. We opted to reserve a room on the Club Floor to take advantage of inclusions...which we had higher expectations for the Club Lounge. As both food offerings for both "happy hour" and breakfast were very repetitive and seemed "cheap"/low-quality. With staying at a luxury property that boasts a talented culinary team we expected higher quality and more variety.
The front desk staff greeted me by name when we returned to the hotel after a day of sightseeing. Parking by the hotel cost $20.
Beautiful atmosphere, excellent staff. The ac in our room was not effective and the room was very hot. There was a large group of high school students who were very loud and took over the lobby at one point. I would think that booking large groups of children would not be common place in this hotel as it appeals mainly to adults and the noise from kids works against the atmosphere.
Staff is nice and does its best to be helpful Hotel is badly in need of a refresh. My room was tired, carpet had stains. Quality is really variable.
Wonderful lobby bar and a beautiful old grand hotel. My new go to for Louisville Only had an issue with one server but I feel I only noticed it because the rest of the service was so fabulous
The architecture Being charged for parking
The recent renovation of this historic hotel is fantastic. Greeting at the front of the hotel was excellent and very cordial. All public areas I saw were world class. The lobby is gorgeous. Room was excellent, appointed very nicely and all furniture attractive and in good repair. Both lobby bar and English Grill dining room were very very very good, both food and drink. Valet services were very responsive. I've stayed at some of the nicest hotels/resorts in the world and The Brown is nipping at their heels. Staff very good, but not consistently excellent which can be an issue when staying at a top notch hotel outside of a major metropolitan area. The staff at the front desk once a bit "too friendly"; another time a bit frayed at the edges. The in-room coffee machine had a cord that wouldn't reach the outlet. The thermostat had a hard time bringing the room to the set temp.
Our stay at the Brown Hotel was exceptional. Great location to all attractions and site seeing. The hotel was very nice, clean, and spacious. The staff was very friendly and helpful. Overall we were very pleased with our stay at the Brown. Our only dislike may not be a problem with others. The bed was too soft. We are use to a more firm mattress. Didn't sleep well and woke up with a backache. The bed was just too plush us.
The staff was superb. Service was impeccable. The facilities were very clean. The beds were comfortable. We enjoyed every aspect of the Brown Hotel. A hot brown for breakfast at the J. Graham's Cafe was the perfect ending to our stay. Loved it! The only thing that I did not like was the fact that we could not go into the clubhouse because we were not a member.
No refrigerator or microwave in room was inconvenient.
Room was poorly appointed for the cost. No fan in the bathrooms. Doors are lightweight and thin, as are the walls. Room size was rather small. There is a Hampton Inn nearby that offers a much better value for a lower price point. That will be our go-to spot for future trips to Louisville.
I love the Galt House hotel in general. Being from Lousiville, is is nearly iconic. The location overlooking the waterfront and the river is amazing. The beds, super comfortable and we really enjoy the Restaourant, Rivue, for a romantic dinner. The hotel is dated, has a dirty appearance in parts and when we stayed, there was an almost mildew like smell on the floor. Staff are average at best relative touchstones service. 2 examples, upon check in there was a line of at least 20 people. There were 5 staff checking in people. While I was waiting and finally reached the front of the line, one desk attendant finished up and I anticipated being called over. Instead, he proceeded to "flirt," with a young lady who was being checked in by the attendant next to him, asking if she was here for business or pleasure. WHen she informed him she was there with a bachelorette party he proceeded to give her all sorts of advice about where to go, etc. Not saying THAT is necessarily poor service, but, the attendant checking in the young lady could have provided that service, while he moved on to the next guest in line. Instead I waited for the NEXT person to finish and call me over. Second example, I went to the car to retrieve an item and my wife had asked me to track down a bottle of water on my way back. We were in the Rivue tower and I stopped at the desk by the elevators to ask about a bottle of water and where I could get one. The attendant at the desk was attempting to do something with her phone, be ever acknowledged me when I approached. I then stated, "excuse me," in a normal tone and the attendant never responded. I repeated, "excuse me," a second time , but a bit louder in case, perhaps she did nothear me. Again, no response. So a third time I announced myself, this time a little louder, perhaps a bit irritated. Finally she acknowledged me, without making eye contact, simply stating, "can I help you?" While continue to look down and "fiddle," with her phone. I asked my question she simply replied? "What floor are you on?" I told her, she replied, "vending machine is your best bet." Never once looked up.
Our suite was very nice. Bedding and bathroom were both very clean and fresh.View was great - we could see the city and the river from our vantage point. The room had a nice bar area with refrigerator, however we had to ask for extra glasses. There was a stain on one of the chairs, a light bulb was out, and we only had one drinking glass in room. However, they replaced the light bulb promptly and brought us extra glasses when we asked.
Comfy bed Room smelled musty
That you could walk inside with the skywalks, it rained the whole time we were there. No complimentary breakfast. Then the Magnolia advertises breakfast buffet, but there was not one and a VERY limited breakfast menu. None of the restaurants were really kid friendly except for Thelma's Deli which is overpriced.
We will not be staying at your hotel again. On Saturday, August 6, 2016 we traveled to Louisville to exchange our granddaughter with her mother. When we arrived, there was nowhere to park, so we had to park in the parking garage, which we had to pay for. My husband went to check in while I was left to entertain our granddaughter. He informed me there was a line, of people, out the door, waiting to check in and would be approximately two hours before he would be able to check in. After 45 minutes, I asked my husband how much longer did he anticipate the wait will be. He told me the line was still very long, no employee had bothered to inform the guests of what the problem was or why it was taking so long and he estimated it would be at least another 45 minutes or longer before it would be his turn. At that point, I called the Galt House reservations and requested to cancel our reservation. I was told there was no way I could cancel and get and not be charged as the reservation was for that day. When I explained how long my husband had been waiting to check in, and how much longer he would have to wait, while I was trying to keep a child calm, the attitude was "Oh well, too bad" there's nothing I can do for you. At that point, I contacted my husband and told him to get out of line, we were leaving, we would find another hotel, which we did. I will now be charged for two hotels because of the inefficiency and obvious lack of respect for guests. This is not the only hotel in that town, and I’m sure there were others who left that ridiculous situation and were willing to pay the price of checking in to a hotel where there wasn’t a two hour wait. Because of your inefficiency, you lost nothing - we lost the cost of an unused hotel room and parking fee! Mary
I like the decor inside the hotel itself but the rooms are regular hotel rooms, nothing fancy. We did enjoy the view of the river from our room! We had to swap rooms after our first night because our air conditioner was so loud. Every time it came on and went off it woke my whole family. Also, our mattress in our first room was very uncomfortable. It needed a pillow top cover, you could feel the springs. The furniture needs to be updated as well. It's an older hotel and the furniture shows the wear and tear.
Good location. Greatly in need of many updates. Extremely outdated property.
It was a beautiful hotel at a great location! Loves of things for guests, the pool, gym, and if you want to eat there they had great options. It was a safe area and the view was amazing! We were close to a lot of fun downtown things and we felt comfortable leaving a car parked in the garage. My family had never been to Louisville ever and the location of the hotel was easy to find but it was a very confusing check in process for us! There was so much going on and so many people on a very small area it was very congested! Also when we booked I looked for "Free Parking" hotels and tgis one came up so I assumed parking would be free and it wasn't.
The hotel was very nice and the staff even nicer. It's location and views are great. Downtown Louisville has an eclectic selection of restaurants and bars as well as different museums within easy walking distance if you choose to explore. If not, there are several bars and eating places there at the hotel. We parked the car when we got there and only had to get back in it once when we went to Churchill Downs. We will stay again if our travels take us back to Louisville. The prices for some of the casual food places was too high. $2.65 for a large coffee at the walk up Thelma's and $16 per person at the Magnolia Cafe for an ordinary breakfast buffet is a bit much.
Loved the bar on the cross walk
It was within walking distance to all the major attractions. The AC units in the room were extremely loud, sounded like a percussion band coming through our room each time it turned on. Also, the walls aren't very think and can hear every word your neighbors speak.
The hotel was in a great location Everytime I asked someone working there a question, they either didn't know or wouldn't help.
It was conveniently located. The room had a very strong air freshener smell, which made me wonder what they were trying to cover up...
The room smellled very bad, my wife could not sleep during the night and could not eat breakfast the next morning. One of the worst experiences we have had traveling. I am glad it was only a nights stay.
The staff was absolutely amazing! Pools were great as well as the rooms! Me and my kiddos will definitely be back!
We requested a fridge when we made the reservations, front desk told us to call ahead the day of, so we did just that. Called the day of and they said it will be in n the room. We checked in and again asked about the fridge, they didn't have it set up yet and said they would do so, well that was at 3pm, it didn't get to the rm until 11pm. I called down a few times to check and was told the maintenance man was busy and I have to wait! Tried to explain to them that I had medicine that needed to be refrigerated and that I was trying not to be a pain. Didn't matter, the front desk was very short and rude with me.
Clean Fire alarm system wasn't checked and started beeping sound all night
Convenient near the freeway for on the way travelers. It doesn't have elevators to go to the upper level. It becomes complicated to carry luggage. We requested a room change because the one we got had a strong mildew odor.
Location worked for us, close to everything we needed. Older décor in common areas and rooms. Low quality linens and toiletries
We liked the location, close to everything that we did in Louisville. Nice pools indoor and outdoor. Friendly staff that gave great restaurant recommendations. A bit older, but they are doing renovations. Not many choices for hot breakfast and the breakfast room was a bit crowded later in the morning. No refrigerator in the rooms.
Location to mall It is very old, needs renovation really bad. Hallway not air conditioned. Bathroom very small.
The rate was the only really good part about this hotel. Our two rooms both had very odd, strong smells. The pools were nice but there were issues with their rules being enforced.
Breath of fresh air after being on the road in several states and paying much more for much less. Clean inviting room. Was so tired and just wanted to sleep. The young man at front desk was very accommodating when we discovered we couldn't pull the rack with our luggage down 3 steps and gave us another room. Couldn't stay longer!!
I've stayed here many times before but feel like this was the worst yet. We typically stay here because the location is great but I may have to find something else in the future. The staff is great though. They're very friendly. My room smelled musty as soon as I walked in. I thought by turning the A/C on would help but it didn't. All weekend it was musty. The A/C in this room didn't get the room cool even though I had it on the coolest setting. The hairdryer broke, which was no big deal since they replaced It immediately. The plumbing in the shower needs to be repaired as water was coming out of a hole towards the base of the faucet. There were cracks in the tile and the toilet was so low I felt I was sitting on the ground. Their Continental breakfast had no variety. Only bagels, cereal, mini muffins, bread, biscuits and gravy and awful tasting hard boiled eggs. If you're on a gluten-free diet, beware. Oh they did have a couple pieces of fruit. I did enjoy the coffee! Hope this review helps others make a good decision.
the outside halls need updated, you can tell that it used to be enclosed, but not any longer.
Location was close enough to where we wanted to be and far enough away from all the traffic Outdoor pool so it was too cold to go swimming
This is an older drive up hotel that is well maintained. The rooms have been updated and are nice. The bed was comfortable and the pillows were great. The bathroom had new tile and was clean. The pool area is nice and large with a lot of deck space. The breakfast has a variety of food and the coffee was great. The location by the river and Champions Park was convenient to a variety of places to see. The hotel is close to Clifton which has a great Main Street with local restaurants and ice cream. The outside of the building needs to be updated but is clean. The hotel shows wear of years of guests not treating things right but it is cleaned up.
Got stuck in the bathroom, couldnt open the door from inside
Location was pretty good, and the hotel was among the cheapest I could find. Belgian Waffles at breakfast were an unexpected plus. Beds were uncomfortable, motel-type layout is always annoying, bugs everywhere, both the door to our room and the bathroom door were hung incorrectly, such that the main door let in light and bugs, and the bathroom door wouldn't stay closed without being held.
All gates to pool were locked and no posting as to why. The continental breakfast was the most minimum you could do (not a good value). Otherwise stay was good but definitely more on a utilitarian level.
The staff and location were great Most uncomfortable beds ever.
Stay was very nice, price was great! No protein items with included breakfast, no spa.
Super close to downtown, with just using a back road (River Road) and then freeway exits in and out. Good quality hotel if you just need a night or two. Clean and staff were nice. Not much, bad was a little hard but other than that, everything was great.
Location Outdoor pool
Ideal location. Should have a free breakfast option.
If you're only staying for one night this hotel is a must. It is right downtown and close to everything. The beds are comfortable and room was huge. They had an open balcony so we got upgraded to that room. Short walk to the river or Louisville slugger museum or take the trolly to 4th Street Live! A little expensive but if only staying one night and want to see as much Louisville as possible this hotel is a must.
Need to have free Internet. It's 2015
That the internet was not included. The room was not cleaned till 1:30 in the afternoon. The front carpet outside the hotel was dirty. The rooms were very small.
The staff is great. The historic nature of the hotel is impressive. Location is central and steps from restaurants and entertainment. Bed was comfortable. The room and bathroom were small. Furniture was basic hotel-grade as were the linens and towels. Shower curtain was flimsy and frayed. The room was pretty, but there was nothing luxury or high-end about it. It was a very standard grade hotel room for the price.
elegant rooms and comfortable bedding great location room was a bit small but adequate and room near elevator had lots of hall noise
The basic room appeared recently renovated and was borderline luxurious, depending on your definition of luxury. Definitely highly comfortable. High-end bathroom, bed and bedding were marvelous, the robe is a welcome touch. Stayed Fri-Sun, there was a lot going on in and around the hotel. I was pleasantly surprised at how the noises disappeared once my room door closed. The complimentary Wifi was more than sufficient for my needs without having to upgrade, and was trouble-free. Nice to see a hotel that's recognized by 2016 that a couple of USB charging ports on the nightstand might be handy; I didn't have to take my wall charger out of my bag. There's a room safe big enough for a 13" laptop (but not a 15") and the safe has a 110V outlet inside the door, nice. Huge flatscreen with great sound. Room keys are chips, not mag swipe, so you can unlock the door without taking the key out of your wallet. The elevator might leave your stomach in the lobby when you're going up ;) Parking was advertised at $13 but ended up being only $10; there's no integration with the room key though so you have to keep up with your ticket. This hotel is connected to the Louie Link enclosed walkway that runs from Galt House and KFC Yum Center at the north to Fourth St Live at the south. And the staff is great! Highly recommended. Thanks!
Not a single thing. The hotel was run down. Stains on the carpet, the walls in the hallways were kicked in at some points. Scuff and water stains throughout the hotel. Wore my sandles everywhere because of the condition of the floors. Only half the lights worked in the room. Electrical wires visible on broken fixtures. We looked up reviews for the hotel after we got there and found that they have an article online about a cease and desist order from the city to no longer allow people to stay in the hotel. Please do not stay in this hotel.
Their computers were down. Doors would not open. Very very very dirty rooms with hairs everywhere. This hotel should not be open to the public.
The bed When we first got to the hotel there was a sign that said the pool and bar and restaurant was closed. I said why didn't they say that online on your website all they cool say was I don't know... So then I went on to ask where and when was the breakfast. The gentleman on the night shift (didn't arrive until 9) said he think it's 7-9 but he has no idea where it would be.. Next morning at 730 we looked around for the breakfast and still never found it. We went across the street to where the desk was and asked the lady where it was she said I honestly have no idea.. Our room had no phone no chain for the door ... I just felt almost I protective in this hotel.. We checked all the floors for an ice machine that worked and only 1 floor worked... None of the vending machines worked either... So when we went to check out Thursday morning I told the lasy about this and asked to speak to a manager she said there wasn't one but she would let her know everything that went on... No one ever even brought is towels... The worst hotel I have ever stayed in.
It has a pool and fitness center which is a nice convenience for the price. Close to the airport and a few places to eat in the area. It looks like they only callbthe cleaning ladies to come and tidy up before they expect a big crowd for a conference. The floors in the halls and elevators looked like they have not been vacuumed for weeks. The shower drain was so clogged yo had to stand in dirty water.
Room infested with wasps. Had to wait an hour to get another room. Never once heard they were sorry, but city was sold out, so didn't have a choice. No direction to room, employees way too casual and worried about eachother rather than customer. Manager was hitting in front desk clerk and laughing to me. In room, Air barely worked. TV was completely fuzzy and very limited channels. Very dirty, smelly and run down. Way to much money for the room! Breakfast an additional $9 if you wanted buffet.
Staff friendly and very helpful
The best part about this hotel was its location. It is right next to I65 and the airport. And although The airport is right behind it you don't notice the planes as much as I thought The rooms are outdated and dirty. Stained carpets, broken windows, sagging mattresses and stained mildew smelling towels. And with the very thin walls you can hear everything going on both outside your room and in the rooms around yours. I think I would have slept better if I slept in my car.
There was a room available No air conditioning in the common areas. The elevator did not work. The stairs are a maze. One set goes only to the second floor. Then you have to find another set to go to floors 3-4. None of this is clearly marked. It took us 20 minutes carrying luggage through HOT hallways to find our room. At check out they gave us a receipt with my name on it but it was some one elses bill and credt card info. Next time I will sleep in my car if this is the only available hotel in town.
Nothing. It was a complete waste of money. First off when I got there it took me a minute just to find the front desk, then when I found it the lady was so slow I spent 15 minutes waiting behind 1 customer cause she had no one else to help her. Then they had no King beds in smoking available so I had to take non smoking unless I wanted a double bed and who wants a double when you aren't sleeping alone :/. The bed was horrible, the walls are thin and you could hear the kids running up and down the halls and through the walls. I left after midnight to go find another place to stay so the $96 was just a waste as I got none of that back. Also note that the place is under construction so almost everything everywhere else has available is closed off.
Close to what I needed Had to request a new room
Location was great. Accessible to McDonald's for breakfast and other restaraunts. Newly updated furniture and mattresses. The door to the room was so messed up my wife couldn't even open or shut it by herself. Some of the stairwell doors were terrible also.
Clean, very accommodating space, seems like the place takes pride in what it offers. the beds are small? maybe a full instead of a queen? two grown heterosexual men trying to share this bed are going to definitely have some jokes the following day for sure. Worth it for the great price though.
Clean rooms, nice showers, good staff and location. No hot tub/spa
Clean. Very friendly staff. Convenient location.
The hotel room was clean and comfortable. The walls were very thin. You could hear everything. Every step the person above us too we could hear, and we could practically hear their entire conversation.
Clean outdoor pool, located near shopping & restaurants, easy access to downtown, fridge & microwave Smaller room, no closet, old mattress, front desk clerk unfriendly
Absolutely nothing Staff was extremely rude. False advertising ~ would not rent to an 18 year old solo traveler who had already booked the room. Stated that their policy is clearly posted on the website but it is not posted anywhere on any website.
Location. Could not connect to Internet. Staff was not helpful.
Whirpool was unbelievably dirty, ypi cpuld scrape the dirt off the tiles, water was brown n smelled horribly warer was also warm not proper hot tub temperature, swimming pool floor was filthy as well, very disappointed and dissatisfied especially for the money I paid.
The location is good. The room was dirty and we couldn't get them to come clean it. They said they were busy. The maid would knock very early then we asked her to come back later and she never did. The manager was very rude when we asked about the cleanliness. There wasn't enough hot water at all. It was very disappointing especially considering the price for our two dad there.
Overall our stay was good. The room and hotel were very clean and the beds comfortable. The location would have been great for going out (which is why we selected it) had we had the time, but didn't work this time around for us. The only downside for this hotel is the shower. My husband had a difficult time since he he is over 6 feet tall and the shower head was for people closer to 5 1/2 feet or shorter. The pressure was also barely there and quite noisy from I think trying to get the pressure.
Great location & quality without paying through the nose. Rude guests on our floor, nothing to do with the hotel or staff!
I made the mistake of showing up a day early for my reservation. The hotel staff found me a room anyway. The hotel was clean our room was clean and the staff was very friendly. They do offer breakfast but I didn't get up for that. I did go to a place called Toast on Market for breakfast and it was very good. The location is great. They offer a free shuttle to anyplace downtown but that is something else I did not take advantage of because everything is in walking distance. We only stayed one night but we bounced around downtown Louisville for the entire day and we were able to leave our car parked on the hotel lot for free. Eddie Merlot's Steak and Seafood was a fantastic place to have dinner as well. Great food and great service.
Good, centralized location. Walkable city. Lots to see and do. The hotel staff was very helpful and knowledgeable. Room was well appointed with plenty of outlets for charging electronics. Breakfast was well stocked and with a good assortment of food from which to choose. Pool was clean, exercise room had purvey of options from which to choose. Even on the eighth and highest floor, the street noise (esp frequent sirens, fire trucks, etc) was loud. We were traveling with expensive medication that required refrigeration (not freezing) and were aghast to find the water bottle in the fridge frozen solid in the morning. Even after turning the controls all the way down, the temperature was still enough to freeze water overnight e next day. The tub drained very slowly and the toilet seats are the cheap kind that slip across the rim of the toilet, leaving one feeling off-centered when seated. The shampoo 'samples' are in such small bottles that it's nearly impossible to get much out (particularly given that there's not that much in there to begin with).
Within walking distance to Yum center, 4th street, and many restaurants. Staff is very friendly, loved the coffee bar, and didn't have a problem getting a late check out. Will stay again! No problems or complaints
Close to 4th Street and downtown Helpful staff
Impressive breakfast spread
Traveled with my teenage daughter. The hotel was centrally located and 3 blocks walking distance from 4th Street. The free breakfast was ample and we felt very safe. Room was clean and comfortable. Staff was very friendly too! 1. There was a parking charge which wasn't noted when I booked. Chose this hotel because I like to park myself (and thought it was free) vs paying valet most other places. If I had known of the fee I would have just gone somewhere else and paid valet. 2. Bathroom - No fan in the bathroom made it a hot steamy mess. Also the tub drained so slowly it filled up during the shower. I'm surprised no one cleaning the shower noticed/reported the slow drain.
Staff was very friendly. Lobby was pretty, breakfast was above average for continental type breakfast. Free shuttle to anywhere in downtown area until 11pm. The carpet in the room smelled damp. While the hotel is 'centrally' located, being right in the downtown area, it's not exactly the nicest part of downtown but this is subjective. Also, two drunk guests walked into the elevator, one of them smoking a cigarette on the elevator. Maybe smoking in public areas is acceptable at this hotel but it's definitely not something I was accustomed to encountering. Overall, I wasn't super satisfied with the hotel.
Staff at front desk, cleaning staff and staff in the breakfast area were all very friendly! I travel VERY frequently for business and truly appreciate that the towels I hung up were left there for me to re-use (as suggested by the notice in the bathroom). I would say this only happens 1 out of 10 stays. Usually I get totally new, clean towels even when I hang up my used towels. It's important to me to save energy and other resources and when a hotel advertises its green policies it means a lot when they stick to them. Thanks so much to the housekeeping staff for being environmentally conscious! Hampton Inn continues to be my hotel chain of choice for pleasure and business travel.
Very clean, modern facilities, complimentary happy hour was popular for a reason, staff was friendly. Highly recommend. Crazy family birthdays on the weekends.
The room was beautiful! The bed was better than the one I have at home! & everything was very clean! Only down side is the complementary breakfast is over a bit early & the pillows get a little flat as you lay on them, but nothing a good fluff can't fix!
fairly quiet there was something that the 1st nite maid could of done but I forgot now....room by elevator was a little loud, shakey
Very clean and comfortable. Staff was friendly. Good location.
Nicole at the desk was very nice and helpful. The hotel was very comfortable and clean. Only complaint was the people next to us. Very loud. But the desk staff handled it.
When reading the previous reviews I thought it was going to be a "you geg what you pay for" experience but it was totally opposite. Very comfortable. I didn't like the fact that you had to have a team member unlock the door to get to the pool.
The color scheme is nice. Beds were pretty comfortable. Everything was very clean. There was an ice machine right down the hall, and both a microwave and refrigerator in our room. The female desk service lady was quite nice and helpful. The hotel overall was smaller than I expected--parking is very cramped and maneuvering to exit is awkward. We came in from being out at around 8pm and there were several (maybe 10-15) 20-30 year old people in a group sitting on tailgates near the hotel entrance. The parking lot smelled heavily of Marijuana, which made me a slightly nervous, as it wasn't even in a secluded area of the lot--it was right near the entrance.
When we arrived, our comforter was dirty and the staff didn't know where to find a new one. So instead of finding one and bringing it up to us, she said to bring it down to her at the desk and find a different blanket.
I loved the fact that it was a newer hotel. The staff goes out of their way to accomadate you. Very, very clean, and had an excellent atmosphere. Highly recomended! The only con I could think of was the bed. Very firm mattresses.
The location was convienent and that was probably the only good thing Bathroom was very small. The tub looked dirty and stained. The bathtub was extremely slow to drain and by the time I finishtheme shower was nearly overflowing. The bed was hard as a rock and very uncomfortable. I will defiantly not be staying here again.
Asked to be able to check in early as I was getting married that day, was told the hotel was too busy for that. Not only could I not check in even on time I had to check in an hour and a half late which about ruined my husband and I's wedding. We booked a room with a whirlpool tub to enjoy a romantic honeymoon the night of our wedding. The whirlpool was full of pubic hair. I was told I checked in late because the room had to be cleaned but the room was never clean.
The staff were exceptional...welcoming, attentive. Bed linens, pillows and showerhead.
The location,comfort and value were exceptional N/A
La atención del.personal, la limpieza, la ubicación para las actividades que había planeado No incluye el desayuno
Very nice lobby, check in and check out was really quick, room was amazing for the price I paid. The complimentary coffee was surprisingly good. I didn't realize how close the hotel was to the Louisville Airport. I could hear planes taking off all through the night. That coupled with the very loud fan led to zero sleep.
The hotel was only minutes fr airport, clean and comfortable. I had dinner in the bar where the server was super friendly and food tasted great. I didn't get my wake up call and airport shuttle doesn't run for early flights.
I had been up for 22 hours and I can't tell you enough how comfortable the bed and pillows were . I was happy with everything
Super clean and in a great location! 9 minutes from down town and about 10 from the shopping malls. Room service was great and the food tasted wonderful!
Nice employees and super nice beds. TV was also nice.