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the hotel is very near to everything, i.e shopping complex, park etc.. The room service was very slow. Our room was not being cleaned in the morning despite having left the "make up room" button on. Had to call twice until they finally came. The food should have more variety for such hotel of this standard.
no chairs in the lobby - nowhere to sit whilst waiting.
The staffs are very friendly and have provide excellent service ecspecially at Semarak cafe. Well done!!
The big suite and the health spa Their swimming pool. It was mostly cement and covered. Also they had nothing to drink or eat by the pool.
I don't like the way front desk person service.She not friendly at all.Please take note this,Thanks
I was only there a short time so didn't use any of the hotel facilities. The hotel was very close to where I needed to be and the hotel staff were lovely.
As a five star hotel, I would like to say that Hilton PJ (only 4 star) can be made as an example
The facility itself is ok. Clean I surprise they give me a room with renovation project is on going next door. Noise, paint smell.... bad experience. Staff is lack of proper training, I don't think it is a 5 star hotel.
Breakfast. Hotel stuff refused to amend my booking from 3 adult stay to 2 adult stay. Claiming that the fee was paid to booking.com
Worst service. I'll never stay at this hotel again, and never recommend it to anyone. Reception staff is even worse than 3-star hotel I stayed at Kuala Lumpur. I'd say it's far from 5-star hotel! poor quality of service, lack of the spirit of hospitality, poor communication and traning among hotel staff
The Check-out time is more flexible and front desk staff are friendly and helpful.Our request for extra blankets and pillows are fullfilled . Everything seem ok for us.
big swimming pool. my kids like it
The is a negative reply. The first room allocated to us has dirty toilet bowl. The second room the flash does not work well. the water ran non stop. It was fixed however after a long delay. But overall the hotel is fine.
Premier lounge with excellent staff. Very attentive and had a personal touch.
easy access to she shops the room aircon is warm although it was set to the lowest temperature.
Not really have any likings Room furnitures are abit old they should have refurnish regularly
Generally well kept/maintained. The upkeep of the facilities in the room should be monitored; eg the inroom safe was not working. Next, the pricing for booking on the internet should be lower than that of a walk-in customer; otherwise what's the use of booking on the internet ???? I was really disappointed that the price was similar for someone who did not make a booking !!!
I like it so much when the hotel upgraded my room from superior to premier with no change in rate. Checking in was a brisk, no long ques eventhough it was fully booked. Nothing because I find my stay at Concorde Shah Alam a very pleasant one.
Nothing. Their Front Office male staff.
The view from my room is very bad.Suggest to design some green view with plantation instead of facing ventilation structure...
Relaxing myself in the room,that's all,enjoying the view from my window.
should offer free internet or WIFI. charges of RM58 per day is too expensive compared to other hotel. they may offer 2 or 3 hour charge package...
This is a very beautiful hotel. It's near to the Subang Airport/National. It has a very nice view about the golfplace. The breakfast is absolut fascinating. The lounge is absolute beautiful, great, great. The pool is nice and great. Nothing, nothing, nothing. Perhaps it should be a shuttleservice to the Nationalairport.
Quite place and near to Subang Airport. Inaccessible, and too far fr the shopping areas and food centres.have to call taxis to our intended destination.
The room are pretty tidy and clean and of course comfortable. Staffs are helpful. I booked 3days 2night from 11 to 13 Aug. But upon reaching there, one of the staff told me that all deluxe rooms are occupied. I was quite unhappy as i thought all bookings had been done online. But, one of your staff was kind enough to upgrade my room to superior without any charges. He also made me sign for the charges for the 3 days 2 nights stay. Next morning, i was invited to stay at my friend's place so i told one of your staffs that instead of staying 3 days 2 night, i would like to change to 2 days 1 night. The lady staff agreed. I told her i have signed for the charges for 3 days 2 nights. Is there a refund? She told me it wasn't charged yet and that she would cancel the other 1 night charges. But the bank statement was wrong!
Pleasant staffs and well maintained. Pillows provided has previous guest odour and need to be changed.
Pleasant and polite staff
The comfort and relaxing environment of the hotel makes me feel very comfortable.
they provide early breakfast for the fasting persons too many mosquitos