every thing was perfect :) no
The service was excellant, room was lovely & clean, shuttle service was great and handy no complaints
The staff were excellent. Component, informative and friendly. The location was right opposite the Petronas towers and we had a towers view room which was awesome.
Good proximity to Petronas Towers Lift access through room keycard
Its location and the view from room, especially the tower view room. Whole services in the hotel are very well. WiFi is not covered in each room.
Big spaces, comfort, facilities and cleanliness location --- a shuttle to Bukit Bintang would be great to compliment the shuttle to KLCC
The room was very nice and the view onto the park and Petronas Towers was great - The pool is tiny, not open to the sun, and closes early, since it is in the Sky Bar - The Sky Bar is nothing special, despite the view, as the music is too loud and the space too cramped to really be a comfortable place to hang out or enjoy the view
i like the gym and the bar,staff were friendly and help. Room was ok too. In the bar the the staff were too forward to take your money after you purchase your drinks.
location and atomosphere was so wonderful. The famous TWIN tower I could observe just in front of my room! Nothing!
The view of KL towers no
There are two type of rooms. We booked the largest/most expensive room category to have a view on the Twin Towers but then just got a City View Room. Make sure to have "Garden View Room" when you book. This was disappointing. Plus on our side there was construction that went on until 10pm.
I have stayed in this hotel since the first week it opened while travelling on business. The staff are great, X on the management Team is their hidden asset ! Nothing too hard to help or please. The beds are second to none, QBA Bar downstairs is great and the food variety in the hotel and nearby fantastic. Its located right in the shopping district from anything from clothes to computers and the rest. The Executive lounge was recently redone and is great. Get a Suite if you can ! Which is very comfy, surround sound and the bathroom to enjoy a view from
Modern, stylist and prestige hotel. Staff so freindly. coctail at executive lounge absolutly delicius. and hotel taxi for 6 ppl is convinient. suit for family or group trip.
Highly professional in every respect. Makes the other Westins pale in comparision. Rooms are stylish and VERY CLEAN.
Great hotel overall. Will stay there again. Location is next to the central shopping area, as well as the Food street. Staff was very helpful as well. Love the bathroom, bed was comfy!
The room The hill you have to walk up to get to the hotel. The hotel taxi booking price to the airport is a rip off. There was renovation work going on and it was very noisey and in your face.
Rooms were nice Full kitchen but no pots and pans.... Wifi constantly kicked you off every 5 minutes and made you re-login. Really freaking annoying. Drinks at the bar were terrible
The hotel is very well located a short walk from the Petronas Towers. It worked really well for us since we only had 2 days in KL and the location was very convenient. The rooftop pool and bar are fantastic and have a great view, definetely a very big plus!
it was great to see the customer service.i didnt have to open the door at any time ,they were there for the service.the best service i have seen so far ..keep up n/a
Room size big.
Big rooms, comfy, great location. and clean. Staff requires training. Not professional at all. Room card don't work. Too many phone calls from reception about nothing. Poor language skills. Restaurant closes early. No snack bar in the room either.
they did not have our rooms available and tried to avoid giving us the reservation we booked
All good Very noisey Chinese in next room moved in last two nights Screaming and shouting all night ... No sleep ... Thin walls!!
The room was spacious, with a fantastic view over Kuala Lumpur City center, situatet right next to KL Tower. We had a great stay but the hotel staff started to close the breakfast buffet when people still were eating.
So comfy and relaxing. i would like to stay here again to enjoy more the with the massage package.
The rooms are huge and the quality is really high compared to the price. Internet connection is really convenient and fast
The executive feel, the sheer size and facilities of the room. the free gym and available massage services. Some clubs and bars not far from the hotel. the hotel is located around the back of the main streets and it is a 10 minute hill climb!!!
The staff are very friendly.
The internet conection was so good
When checking in, the staff are extremely nice.But once checked in, any request for service is extremely delayed.Improve on this attitude, please. Delayed service. Requested service comes late
I found the location excellent & the facilities were great including the in-room dining. Staff were very helpful & courteous.
Overall nice clean hotel with big room and adequate facilities The front desk staff was useless, though I had confirmed booking they said they didnt have any information, they didnt even give a late check out though I had two rooms booked and I told them that I shall let go of one of the rooms early they day before. Horrible front desk staff
Executive room large and comfortable. Executive lounge staff warm and friendly.
The hotel staff were kind and helpful.
everything was nice
the one bed room is very good for family travelling with kids , availability of guest laundry is excellent.... please use it. non
the hotel location is very good , excellent front desk and concierge service , the hotel staff are very wellcoming and helpfull
very exllant hotel location and butiful loby with live band
Outstanding breakfast, cocktail at evening and services after check-out. Price is high, they charge you about 70 additional Ringgit for services and taxes.
The Horizon Club Lounge is ineed a comfortable arrangement, especially with the complimentary breakfast and evening snacks and drinks.
everything was excellent nothing
The breakfast and the buffet dinner was good, staff always very friendly with a big smile! Would like to try the Lafite restaurant next time shame only stayed 3 nights!
Location is good! Staffs of the hotel are friendly and helpful, very professional. Breakfast selection is wonderful! The gym is under renovation and moved to a small shop inside the shopping area of the hotel, it would be better if they can have information on their website! The chef at the egg station of breakfast doesn't really know how to cook eggs nor make omlette!
Friendly and proffesional staff. Slow internet connection
service of staffs
lovely staff..great buffet cero complains...everything was superb
Smile of employee. The humidity was high in the room even if the air condition worked. The document papers had became wet in four days. The bed was somewhat wet as well. I stayed in a group. Everyone other than me had a welcome fruit, however it was not prepared from me. There is no consistency. But the each staffs were very kind. I thought there was a discrepancy between the attitude of the staffs and the facility of the hotel.
Location is very good, I did like swimming pool, and hotel crew are very nice too Structure near by, is noisy, I booked non smoking room, but they give me smoking room on the back not front as I mentioned during booking
Service was at it's best, calm and peace stay
the room was clean and had internet access. breakfast included was a good addition. i liked the accessibility and ease of getting a taxi.
near my office
very good hotel. clean, beautifull and very nice staff!. very near to twin towers. Next time I will go to Impiana again! no
Great central location, very good breakfast, very friendly porters/doorman, great pillows on the bed (actually have a pillow menu) Bathrooms due for some work
Location, variety of breakfest cleanliness. The room was very dirty; mould on the bathroom ceiling, the linen of the bed was dirty with huges stains. I would never stay in this hotel again.
the location of the hotel as it was close to the convention center and it was walking distance Room cleaning, specially the bed cover.
Very central. easy access to everywhere. I was told it was a new hotel, but the interior looked run down. there were stains of humidity all over the wall and the furniture were worn out with sctrached here and there. I could also hear noise from the neighbors.
nothing i like? I had call d housekeeping to make-up but when i back after 4 hrs from outside. ok , i forgot to take-off "don't disturb card" but at knock and try coz i already call to make-up the room?
Location was in a great Central Location for shops , bars , restaurants and entertainment
That it was central to citl I was disappointed that when we asked to make a reservation with the hotel in person this was possible and it was suggested that we did it online. As a consequence we booked elsewhere for our return to kl.
Proximity to nearby shopping centres at an very affordable rate with comfortable and clean rooms Lack of bathroom floor towels, spoilt refridgerator.
The house keeping is poor in service.There are some blood stains on bed sheet , duvet cover and towel! Front desk service is poor too.
very convenient for shopping and sight seeing.
Good location indeed but shame about the room - very small. On leisure is bad but good for business. Small room and busy with indian and arabs holiday makers when I was there.
Great location in KLCC - close to public transport and shopping malls. French feel to the hotel- reception staff command of English was pretty limited - yet again this is something I have come across over and over again throughout my travels in Malaysia.
Great customer service, friendly staff. Walking distance to shopping center and restaurants, perfect location and easy access to public transport.
Very nice room space ad decoration and exelent services from the stuff noisey during wedding party, I dont like thier brekfast
The best hotel in kl. Clean, ideal location and encourage people to stay there. I strongly recommend this hotel for families.
The Hotel is very quiet,luxury and furnished with new royal furnishers.The location is in the heart of KLCC,about 7 minutes walk to twin towers,5 minutes walk to single tower(Minara) and 3 minutes to BB street and Pavalion Mall. The Hotel staff is polite.The Room Service doing well and very friendly. The breakfast was very nice with variety and high quality.The hotel value for money is excellent.Excellent for honey mooners. Nothing bad.me and my wife liked everything.
we liked the courteous efficeiency, the cleanliness and prompt service provided at the hotel. The buffet breakfast was good too.
Because they had a couple of conventions booked in at the same time as us we were upgraded free of charge. They also allowed us to book in very early because our flight landed us in the city at 0900hrs Because of the same conventions there were some restrictions on the use of a couple of the bars as they were reserved for convention guests
Rooms are comfortable. We could not get any response to our e-mails from the hotel. Booking.com contacted and gave info.
the staff are fantastic, the facilities are suberb. we will definately be back!
Hotel is well appointed, modern, clean, open space, high ceilings. The hotel staff cater for their guests with genuine enthusiasm. Has well trained cheerful staff. Breakfast buffet superb. Internal security high. The hotel is a little remote for walking when considering security. Outside surroundings a little too quiet at night. Footpaths poorly maintained. The blue taxi service that the hotel uses - we found that driver knowledge is unreliable. In one case, we had to abandon the taxi as it was lost. The room was well appointed but some items were unserviceable or leaking which was surprising. The room was too dark for working at the desk. Internet service intermintently stopped? TV service has no French, Spanish or Italian broadcast.
The hotel was absolutely great. I booked deluxe rooms but upon unavailability I was upgraded free of charge to a Royale Club room. The service and the meticulous cleanness of the rooms are wonderful. It is as described a 5 star hotel! Definitely recommended. We had to use the laundry service at the hotel and unfortunately it was too expensive. Although we gave a two loads of cloths for wash, we did not expect the price to be worth of staying at the hotels for nearly two nights in a deluxe room. However, we learned later on that the concierge of the hotel does offer a third-party laundry with a very reasanable price.
The Hotel is awesome, the location is kinda 5 min walking from Bukit Bintang street Internet is not free.
Near to KLCC and the rate is very excellent
All staff very helpful free access to tea,coffee and internet 24 hrs a day. Amenities excellent.Hotel very new only had just opened when we stayed in end of February so they hadn't completed their dining area. Breakfast was provided. Check in and out was hassle free
The location was amazing, 5 min walking to Petronas towers ( KLCC Mall ) and 10 min to Pavilion Mall and Bukit Bintang Road which is full of shops, restaurants and coffee shops. It is also so clean and comfortable. There is just a few channels on TV the complementary drinks is so limited ( one cola and one sport drink for the whole stay ) then they only bring two small bottles of water every day. There is no coffee machine ( Nespresso ) I asked for a late check out but I was given only one hr which doesn’t make a different when your flight is in the evening, I was told that some one will check in into my room which I didn’t really believe because it is just a normal room with normal view and I didn’t see any crowd in the hotel at all but they told me it is full !!
their friendly and enthusiam staff that cater to every resident needs perhaps they can improve their breakfast cause that is the first things that will either brighten or ruin your day
Very smooth and efficient service. All the things I neededfrom a hotel for a business trip were there.
excellent hotel. brand new and gorgeous. could not speak more highly of this hotel. The staff were excellent, the facilities were great, roof top pool too. Was great fun having our own little apartment in a hotel. huge rooms too
hotel situated in the heart of the city , very clean and vast rooms. it doesn't give the impression of 5 star hotels although it is tidy and new hotel
Fantastic modern room with kitchen, swimming pool on the 18th floor with wonderful view to the city, very friendly staff Poor breakfast, hotel takes deposit at check-in, deposit from credit card not return after check-out
It was a clean and comfortable hotel and the location was perfect. Nothing
beliggenheten,komforten og servicen blide og hyggelige personal.
Veldig bra hotellstandard. Fint badebaseng og fasiliteter ellers av god standard. Utmerket service. Grei avstand til sentral deler av Kuala Lumpur. Hadde noe problemer med temp. styring av A/C på rommet.
Beligenhet, Bad burde renoveres
A very central situated and well run hotel, with a pleasant staff .Exellent rooms and recreation areas. Fantastic lobby. Nice music in the afternoon by the grand piano player. And a beautiful and relaxing restaurant. We missed bacon and ham at breakfast.
Hotel stuff was very helpful. Buffet was good Internet is very expensive
pick up from the hotel to KL CC and Pavillion nothing
I like the location of the hotel, the quite environment and the best thing i like it is the customer services which i only found it in Burj Al-Arab Hotel-Dubai. Currently no.
easy access to hop-on-off buses n/a
The view at the 23rd storey was great. the rooom was good Had to pay for the internet....also the parking. Should have been free.
Breakfast! Nothing... Great experience!
room is beyond my expectation for the price we paid. location is very good also Long queue for breakfast
For some reason 3 days in a row the cleaning staff did not clean my room. Overall the staff is friendly, will help you to the best of their ability but their ability is very limited.
Very very calm and no noise Dress code
It's new hotel design concept, the use of the Club floor facilities which is excellent Not well sign posted on how to get to hotel reception , complicated changes of lifts
luxury and good design , very clean and new , nice bathroom with facilities , and good price . i like it at all . it is a new hotel so most taxi drivers do not know the location ...
Excellent Hotel Facilities, and location of the hotel. Brakfast buffet needs improvement. The quality of the food is excellent, but it lacks of diversity.
It is a great hotel. Only 2 stops from the Golden Triangle. Staff are very professional and the rooms are tastefully decorated. The facilities are fantastic. Great Gym & Pool. Fantastic restaurants N/A
The room of course. I love the room from the interior design to the furniture, I really had a fantastic stay just for even one night ! None, but I would like to note to other hotel guests to always check the towel for stains (whatever you can imagine that is), but understand that this isn't really the hotel's fault because laundry is usually out-sourced.
The staff at GTower (and Malaysia in general) are fantastic at providing world class service, if you like to work the staff, these guys will be there at your every request promptly and enthusiastically. The hotel was extremely well priced, decor was great, was well appointed facilities and Amneties. Only negative was the lack of sound proofing from the city hustle and bustle taking place 24/7 in the streets below. This was only for one of the rooms I stayed in, the other room was fine.
perfectly suited for business traveller, excellent club lounge facilities, room perfect!
Good location as it nearby with the shopping centre of KLCC. Its suitable for couple family. I hope that The Zon All Suites Residences could look towards their internal facilities which in my point of view is not meet to my expectation based on their star/ranking.
The swimming pool was very helpfull with two age differnet for kids. The staff were very helpfull and polite.Overall location was excellent. Room cleaning is poor, No kids cartoon channel on the TV. They need to make a more secure internet connection.
peaceful place and strategy located in the heart of KL especially near to KLCC. the carpet in the room a bit old.. There is a bit cram in the cafe area during breakfast.
Good location and good breakfast. They did not have my booking in the system. I had to log on to my hotmail account and print my booking reservation for them. Not good. What would have happened if the hotel was full, and my booking was not properly handled...? Would I have been shown the door? HOw can it be that I make a booking with credit card confirmation, get the confirmation, and still no room is reserved for me...???
1- near the center 2 good& frandaly staff 3 good lokking to the twin buld park 4 good for family need to up grad the furnture
the location is really great!! not satisfied for the tax charges which is not clearly mentioned during online registration
Large apartments with large kitchen. TV, stereo. Close to the KLCC. In all very satisfied. Pool area could need a little "touch-up". Some small things around the hotel was in need of fixing. Should be light in all logos for instance, small things that doesnt take long to fix, but wasn`t. We could wish for printer possibillities in buisness centre.
The family room had cockroaches running everywhere. We booked the night before a taxi for 6 people to KL airport, which arrived on time, however they did not think any of us would have luggage! Consequently, we nearly missed our flight. There was pounding music, heard even on the 22nd floor to 2am in the morning!
None Very poor booked out after 1 night
It was definitely value for money. I guess, having stayed in a 4 * hotel internationally, my hopes were dashed at the Zon. The pictures that were shown on the net must have been old. The hotel is in definite need of TLC. The bathroom had a continuous leak and altho it was reported , nothing was done. In the breakfast room, the bin(garbage) was close to the food. How unappetising.