Holiday Inn San Antonio-Riverwalk

Fordeler: The location was very close to the venue we were attending

Ulemper: I was given a handicap room for some reason with 2 beds. I had requested one king. The room was not very clean. It was in the corner of the hotel, the ac unit door was visible in our room. It just...

Fordeler: The staff initially was friendly and courteous but eventually that was not the case.

Ulemper: The staff we not able to fix the problems with the rooms. They were rude and annoyed with our multiple calls for assistance just getting into the rooms due to the door not accepting any of the 9 cards that were created for the one room. I would do a trip to a holiday Inn again, just not this location

Fordeler: Ben was exceptionally helpful. The rest of the staff were not helpful.

Ulemper: It was my Mothers 80th birthday. I emailed and called several times to make sure our rooms were close together with a river view. I also asked for an early arrival time for 1:00. We had a short time ...

Ulemper: The floors were filthy and the toilet was not clean.