Holiday Inn Express Birmingham - Castle Bromwich

Hotel staff were very helpful, especially for bringing the small heater as my heater was broken. My heater was not working, there were balls of hair on the floor and the shower clogged up.

It had a comfy bed, good pillows, quite near to NEC ( I did think it was nearer!), breakfast was ok. In our room we had tea and coffee facilities but it had not been checked, 3 milks, one open and empty, one teabag. Also the breakfast was ok apart from the toasters, they need new industrial faster toasters!!

Service from staff We felt the bed was small and matress allowed partner movement and weight to influence support and comfort.

the bed was extremely uncomfortable, we went away for our first holiday with our newborn son but did not sleep at all as the bed was so terrible

Convenience of location and restaurant on site V.busy road at exiting

Comfortable and convenient location lack of cooked breakfast