The Berkeley Hotel Pratunam

Location was good! But thats where the buck stops!

To hotel director: please review below points. If needing clarification please don’t hesitate to contact me directly. Points given out of 10. Staff 1/10 Checkin 1/10 Hotel room location 1/10 Breakfast 0/10 Staff was rude right from the start at checkin. The girl sent me to another counter for checkin. The other girl was busy doing something and sent me back to the first girl. No greetings and no clear communication etc. My passport was in the main bag locked away and for checkin, i showed by driver’s license which was rejected and asked to open my bag in the main lobby find passport and present. Needless to mention in front of 50 people that was present in the lobby. I asked if i can bring passport once i have a room or can show copy on i phone or send copy via email which was also rejected. Girl kept repeating i need your passport now. Staff then proceeded to sell breakfast with no clear pricing and was forcing it by saying do you want it or not just say yes or no now! Felt very embarrassed and said yes as others watching. Then as they have 2 buildings i was given room on the 2nd building north side where you have to take one lift to 11th floor and walk to another building and then take another lift to 18th floor to my room. I asked can i have room on the main building was told no your room is fixed given to you and they cannot change rooms. I was so tired and said its ok and did not want to argue anymore. Then the next morning the breakfast time. I went for breakfast on the north tower at 9.30am. Staff was not interested no greetings again as i walked in i said hello and staff was busy mucking around and talking to each other. I went inside to see staff is already packing things clearing food as it was close to finishing time that was 10am. I had a cup of tea from the machine and went back for another cup at 10:45 to find out machine did not had water as staff already clearing things and it would not work.